We had to visit this store due to a problem with one of their hot spots we use. The employee who…read moreassisted us was very friendly, and quickly determined that it fell under a warranty, so a replacement would need to be ordered. Through this entire process he remained friendly and engaging. When the replacement hot spot arrived, picking it up was very easy--we were in and out quickly. I'm glad we are doing business here.

Cheryle the manager was incredibly condescending and extremely rude. I have never had such an…read moreunprofessional experience at a Verizon store. I tried multiple times to explain what I needed help with and she refused to fully hear me out and address the specific concerns I came into the store for. When I was clearly upset and tried to explain to her what about her approach was wrong she doubled down on the attitude and never once apologized. Not to mention when we asked to speak to the manager we had 5 grown men swarm around us to hear the "drama" and they were very loudly talking negatively about my "attitude". I will never shop at this store again.

They price matched and fixed my Xbox hdmi port in less than 2 hours! Definitely will come back if…read moreot happens again. Forgot to mention lifetime warranty!

Went in for a smartphone repair. Excellent service, knowledgeable about computer and phone issues…read more Highly recommended!

We recently found out we were able to switch from our overprice Internet provider to T-Mobile. Our…read morebill went from $178 to 50. Our neighbor recently switched and another quickly followed suit. We are the third person on our street to recently switched to T-Mobile and we are all over joyed with the speed and the low cost. Even after we hit our The speed doesn't seem to slow down like we were afraid of. The ease at T-Mobile was unmatched. The store employee quickly gave us our router and the instructions were super easy for us to do ourselves. One of our neighbors admittedly is not the most technologically savvy person on the planet but they were even able to plug in play and get going in a jiffy. We've had the service for over a month and not only was the in-store purchase fantastic but we have been enjoying the speed and ease of the system. Thank you T-Mobile!

My landlord abruptly took away our free internet in the middle of the day while I was working from…read morehome. Called T-mobile to see if they could get me set up same day with internet. They had me back up and running the same day. Excellent customer service and timely response to what I was needing. Thank you Megan for your help!

Have NEVER been disappointed with my experiences here, with purchases or repairs. CPR will always…read morebe my "go to" for help with smart phones. Affordable and courteous.

Rude @$$, guy behind counter, dirty blond hair, he wouldn't give name so don't know it, won't go…read moreback here due to horrible customer service. Have to give star rating so 1, otherwise would be no stars.

BEWARE Most reviews are negative for a reason. First screen I have ever broke. Didn't want to pay…read moreApple $250 for a new screen for a 3 yr old phone. I stopped in this store and was told $90 to replace screen. That was reasonable, so 20mins done. I wish I had kept the broken screen. This screen freezes 50+ times a day! I called the store and the rep said just restart it every morning. Does not help. I call the store again, they tell me they can not help me. They only guarantee it for 30days. When I called the first time, it was less than 30days. But was not told this. So they stringed me along and it's passed 30days, now they can't help!!

DO NOT DO BUSINESS HERE. This place is a scam. We took my husband's phone here to get repaired…read moreafter it stopped working after a float trip. White blinking screen. Phone came back fixed over $300 later. Within an hour of having the phone black/purple lines came across the screen. Took it back and they said we physically damaged the phone. The phone wasn't dropped. They said putting a case on it could have caused it...who would ever agree with that?! We were told the owner needed to look at it to see what would be done next. No call, we called Wednesday and were told they were waiting on the screen to arrive to repair and told us we would be paying half the normal cost to repair it....absolutely not. They just assumed we would fix it and shell out more money for an issue we didn't cause. The google reviews are good but the Yelp reviews are a different story. The same thing has been done to numerous other people. Long story short we still have a broken phone and now have to dispute the charge to get our money back.

The staff is rude. Only go there if you want to be met with attitude. Specifically the woman…read moreworking there. She used profane language in front of my children more than once. Unprofessional.

I was helped by Billie. She is not only knowledgeable but super friendly. Helped resolve a few…read moreissues and will always return to this store for service.

Upon walking in, they had a "sanitation" table set up with masks and sanitizer. All staff members…read morewere wearing masks. The store was very clean and partitions were set up as well where they could. We had talked to Michael on the phone and he was ready for us when we came in. He spent an incredible amount of time with us answering all of our questions. Other staff members would help also when not assisting other customers. I was very pleased with my experience at this location, the promotional deals they were offering, and the cell signal itself is working well for us at our rural residence. Side note: Sprint just lost a 25 year customer with five lines....they were arrogant and scoffed at us when we gave them an opportunity to match the "deal" or counter offer. Zero loyalty from them and after all those years and tens of thousands of dollars they collected from me. Sprint/T-mobile lost a lifetime customer. Their loss is USCellulars gain!

This does not pertain directly to the local store, rather the home office. I do not nor have I ever…read morehad an account with US Cellular. Yet this morning I received a collection call from a very snotty representative, who launched into a tirade before ensuring she had the right person - I have no business knowing the affairs of another with the same name. When I said not to call again, she firmly demanded "then you'll keep receiving these calls. I think not. I filed a formal with the home office, and am contacting every agency federal and otherwise having any jurisdiction over their operations. Never tick off a spook.

wish I looked at the reviews before taking my laptop here…read more.. I brought in my laptop and they called me a few days later saying they couldn't find the part needed. I was charged $65 for a diagnosis fee and asked for a refund since they couldn't even fix it. I was told no and it is nonrefundable. Then they bring my laptop out and the screen looks MUCH worse. I go to turn it on and a message pops up saying the cooling fan has been disconnected. They did reconnect it but said the additional damage to the laptop was just because they had to look at it. I paid $65 to have the screen more damaged. Terrible place.

Took in my laptop and charger. Laptop was not working. They sent it to another company to look at…read more Had my computer over a month. They never contacted me about the repair. I called every week and they never had a status update for me. Finally I decided I would just get a new computer and asked for my broken one back. When I went to pick it up they did not have my charger. They said the other company had it and they would not be able to get it. The company does not communicate with you nor was able to fix my computer, they had it exactly one month and a day. No communication, no customer service. I would not recommend using them. I paid the $60 diagnosis fee for nothing and they kept my charger.

I am extremely frustrated with AT&T regarding a promotion to switch seven Verizon wireless lines to…read moreAT&T and pay off our existing Verizon balances. On June 13th, AT&T manager Heather Freeman came to my home and completed all paperwork, personally guaranteeing that AT&T would provide a gift card to pay off our Verizon bills. Months have passed, and nothing has happened. I continue to receive bills from Verizon. I have submitted all required documentation online and via email to maketheswitch@att-rewards for each line, yet AT&T claims they never received it. Every time I call customer service, I have to explain the situation from scratch. Escalations to managers have produced no resolution, only instructions to "submit the forms again." This is unacceptable. AT&T promised a promotion and has failed to follow through, forcing me to pay both AT&T and Verizon. I am requesting immediate action from a senior-level team to resolve this issue and provide the gift card as promised. I expect a concrete resolution without further delay.

Just ask for Hunter. One of the most helpful AT&T store representatives and actually seemed to care…read moreabout my concerns.

The two staff members were polite and friendly. They replaced our iPhone batteries and even fixed…read moresomething on my husband's phone were didn't know was wrong! The price was as fair as prices are these days. I will go back as I need a new key/fob combo for my hubby's truck. The only reason this is not 5 stars is I would have liked to have been warned that my phone would complain about the cheaper than an Apple brand one. Otherwise good job, guys!

Warning ! DO NOT purchase "Big Larry" flashlights made by NEBO from this store or anywhere else…read more They sell them with NEBO-brand batteries installed which leak and corrode internally which destroys this $30+ flashlight. Corroded batteries are IMPOSSIBLE to remove from the "Big Larry" and both the Batteries Plus store manager and the liars at NEBO refuse to honor the advertised lifetime warranty and replace or even discount a replacement flashlight. Lack of after-sale responsibility and horrlble customer service is good warning to stay away from the store and the manufacturer !