We recently found out we were able to switch from our overprice Internet provider to T-Mobile. Our bill went from $178 to 50. Our neighbor recently switched and another quickly followed suit. We are the third person on our street to recently switched to T-Mobile and we are all over joyed with the speed and the low cost. Even after we hit our The speed doesn't seem to slow down like we were afraid of. The ease at T-Mobile was unmatched. The store employee quickly gave us our router and the instructions were super easy for us to do ourselves. One of our neighbors admittedly is not the most technologically savvy person on the planet but they were even able to plug in play and get going in a jiffy. We've had the service for over a month and not only was the in-store purchase fantastic but we have been enjoying the speed and ease of the system. Thank you T-Mobile! read more

My landlord abruptly took away our free internet in the middle of the day while I was working from home. Called T-mobile to see if they could get me set up same day with internet. They had me back up and running the same day. Excellent customer service and timely response to what I was needing. Thank you Megan for your help! read more

I want to give a shout out to Austin at the 330 E Battlefield location because he was professional, kind, helpful and overall a delight to work with for our phone questions. We would highly recommend him for anyone wanting to do business with T Mobile. We've had a bad experience at another location but my mom will continue to come to this location because of Austin!! Thank you, Austin for making our trip in so easy and for not making us feel stupid!! That means so much in such a technological world we're living in! read more

First of all, I've been a longtime user of T-Mobile and always have had good experiences in CA, IL, & now MO. Needed to upgrade my phone which was about 7 or 8 yrs old. Megan the t-mobile rep was patient and professional!! The technology has changed a bit and she was able to transfer most all of my data and helped greatly with my existing Apple Watch. My husband went with me and ended upgrading his newer phone and paying less than what he was at the 3-letter competitor! By a LOT! Very happy and would highly recommend. The other reps seemed very knowledgeable & friendly as well. I don't know why the Yelp reviews aren't great. This area of Springfield, MO doesn't seem to use it much but I wish they would! read more

I went to this team mobile store this morning the employee was very reluctant to help me activate my new iPhone 12 phone. He actually said if you can download it then you can activate it yourself. He said I will show you how to do it. He got me to the point where he said it was downloading and would activate, he walked away. When I got home my phone said it was not activated. I was actually going to buy a A case and protective cover but decided to leave very very poor service. read more

My son and I went in to try to transfer his number from T-Mobile to my ATT account. The clerk assured us the phone was unlocked and ready to go. We were unable to get the phone activated, so we went to an ATT shop for help. They told us everything was fine on ATT's end and the hold-up was with T-Mobile, so back we went. We spoke with the same clerk. He was utterly unhelpful, even going so far as to laugh about our complaint. If incompetence were food, he has certainly eaten more than his fair share. I have never been happier to be with ATT. read more