FIVE STARS on customer satisfaction, product and pricing!!! Creative Audio was by far the BEST company that we worked with while building our house and we worked with numerous different companies/trades. From Sales to Installers at Creative they are experts, customer oriented, competitively priced and perfectionist. Prior to deciding to go with Creative we met with a few companies to mount our TVs, setup surround sound and boost WiFi signals. We chose Creative because we felt that Corey didn't oversell and he knew the low voltage wiring/products more than anyone else that crossed our path. Corey and his team did not disappoint! They instinctively worked directly with our builder which helped us immensely and took a lot of stress off us too. Their expertise and truly caring mentality helped avoid a few disasters before they happened...they found wiring that our electricians missed during the rough-in, found solutions to our last minute "asks" during install by making a trip to Lowe's for brackets and they even helped the cable company when they came out to hookup the cable. These are things they didn't have to do or bring up and doubtful any other company would have. We are very thankful for everyone at Creative for helping us through the entire build and making sure the setup turned out perfect. The 3 TV's and soundbars are mounted perfectly on the stone/walls, the theater setup is amazing and we have zero low/dead internet spots. After the build, we used Creative again to mount a very large chalkboard and again to install a car speaker. Again, beyond happy with their work and competitive pricing! read more

Ordered car stereo, took way too long to deliver, they sent the WRONG stereo, had to deal with the return process. Still waiting for refund. Never again!!!! read more

Fantastic products, prices, communication & more importantly customer service! I ordered two VXI amplifier prior to purchasing my speaker and had to change one of the configuration... NO Problem, David G. Had the return label sent over very quickly and the new amplifier arrived within a week! read more

Corey, GM, Brandon and Stephen, Home Creative Team, are something else. Best thing you can do is get out of the way. They come with a wealth of experience and creativity. I bought two Samsung Frame TVs. They are basically Framed Pictures and convert to a television. We love them. The installation required proper placement and since the Frame sits flush with the wall like a picture, it required fairly intricate planning to hide the equipment tv equipment and wires. Bottom line, they did a terrific job. This trio take the corporate out of your AV purchase and installation. Truly a boutique/personal team that treat your project like their own. read more

These Boys seem to be rating themselves to bring up there rating. The Clown King Manager says He can't find My Info on file. Thats funny as I have a receipt with there name on file. (I seriously doubt they ever checked and are only interested in trying to convince someone that everyone is lying about there poor service and prices.) What this store needs is an employee who has a clue about what sounds good and how to get the customer a great sound at a reasonable price. This however is something totally lacking at this location. read more

We had a remote stsrt put in my vehicle when i left there i started having issues it would flash all my liggts and die. I got it home to Marshfield for it to not start back up i had to have it towed back there they removed the remote start but claimed it was not their fault and refused to pay my tow bill. I had ZERO ISSUES BEFORE THEY TOUCHED MY CAR DO NOT USE THEM. read more

I do not understand the negative ratings but I had my motorcycle done by them and they were very professional and it turned out just fine the temporary lost a pair of goggles but returned them which shows that they ultimately are honest and my stereo works so well it hurts my ears. read more

The only place I take my vehicles to. Great work and outstanding service. Got a new head unit for my truck. Had a few problems, and found out I wasn't using it right. The guys helped me and was patient with my ignorance. read more

Wow!!!! Where to begin. These guys are idiots! Do not let them touch you vehicle. They are a bunch of clowns. There very rude and they have attitude problems. First of all no prices on anything so they sent me a guy Mathew to follow me in the store that new absolutely nothing. Every time I wanted a price on something he had to walk to the computer for 2 minutes then pull a price. Ridiculous!!! Just wanted my Alpine Double Din installed. Customer service is a JOKE! They installed my Alpine but disconnected all my other normal important functions that pertaining to my a/c adjustments, gps,etc. They were telling me that's how it is and all SUV's lose these functions. WOW, can't believe we're all yelling in the parking lot over their stupidity. They had me bring it in the next day and took 10 minutes for them to fix the situation. Really!!!! So got my car back and now all my dash cluster lights are out. So now I'm back for the third day so they can fix the dash lights. So they fixed the lights and atill there rude as he'll to me like it all my fault. Give me a break idiots! Your the ones in my vehicle altering wires, etc. I can't believe the adacity of these people. This should be very basic and I'm having to tell you what to do, Really! The problem is there was never an apology! And an apology for the escalation that should have never taken place to begin with. It was all your fault all along because you had to bring my vehicle 3 times to fix all your issue's and you know it. Do not let these idiot clowns touch your vehicle! This was a basic Alpine Head Unit installation. I'm glad that I had them just install the Alpine Double Din and not all the amps, door speakers and subs. I was hearing a lot of negative response's so I waited to see how they installed head unit and glad I did. All the reviews are accurate as well as everyone telling me never take my vehicle there. Between the attitude of the sales reps and the all the negative reviews that people are discussing is overwhelming accurate. I had CarFi install the rest of my amps, remote start and subs with no issues at all. Very Professional and didn't bring my vehicle back. So Creative Car Audio lost all the buisness sales for Amps, Remote Start, Subwoofers and installation because of their lack of knowledge and attitude issues that needs to be checked at the door. They need to replace all these people becouse they don't want to be there anyway. Case in point, Not good for your buisness because I went down the sreet to CarFi and gave them all my buisness!! read more

I had a remote starter installed on my wife's car and my truck, These guys did a great job!! no issues. Jason was awesome, walked my wife and I thru the complete remote on how it works, have nothing but positive things to say. I appreciate the professionalism. read more

I bought a remote start from Creative Audio and after it was installed a light starting flashing on my dashboard that the keyless remote was missing. I took the car back in and they looked at it and thought it was fixed. The light continued to flash as I was driving. I called multiple times and was told the manager would call me back. I'm still waiting on that call.... definitely very disappointed with their service. read more

Fucking Rip Off. So... I was quoted $250 to have my audio system removed from my Dodge Caliber and reinstalled into my Dodge Avenger by Car-Fi. Since I was having the guy from Corwin Dodge meet me at the audio place, I thought hmm let's try Creative Audio it's closer and I've heard alot about them. So I show up the guy says he'll match the $250 price and he can get me in at 9am the very next morning. This morning I show up with exactly $250 and verified again for the 4th or 5th time before forking the money over that " System removed from Caliber, installed into Avenger, stock radio installed in Caliber" and that I was told $250 was the price let's get this show on the road. I was less than thrilled when the guy said to me $250 is for uninstallling the system and hundreds started getting added onto the costs after the fact. I was like are you serious?! I left pretty pissed. read more

I went in for a quote and I have to agree with the other negative reviewers. They didn't seem especially knowledgeable nor friendly. I had just left Carfi and it was a night and day experience. I would at a minimum check into other shops prior to purchases here read more

Fuck you Creative Car Audio FUCK YOU. I just had the absolute worst experience here. Seriously if you want to rob me be a man about it and hold me up at knife point in the parking lot like any self respecting crook would. Edwin is the manager and he is no help at all. In fact he is one of the major problems there. I purchased a remote start elsewhere and called them to get a quote for installing it and programming it. I gave them the model number and told them what I wanted. They gave me a price that was a little higher than everywhere else but they were recommended to me by a friend and someone who's opinion I value.....I am going to punch him in the face for sending me there. When they called back to confirm the appointment the price went up by 60 bucks. Ok that is a little irritating but whatever, then when I got there the price went up an additional 100 dollars. When I asked why they told me because they didn't know the details yet. When I explained I had this conversation with the first sales person he stated it was my fault for not knowing what the install would entail. I'M SORRY I THOUGHT YOU ASSHOLES WERE THE PROFESSIONALS. When I asked to speak to the owner I was told that would not be possible as he doesn't get involved with customer issues. I went to Car-Fi and bought a new system from them had it installed and everything and it still cost me less than what Creative Car Audio was trying to do. I would give up my left foot just to be able to go into your shop tell you all you are fired for poor customer service, burn your building to the ground and salt the earth so nothing would ever grow there again. read more

I'm not sure what is going on with these guys. 4 systems bought and installed $7000) and then $450 to uninstall? Paid it but won't give them a chance to reinstall. Don the owner is a really great guy, but I don't think he is as personally involved and is leaving too many decisions to people who aren't as customer service friendly and focused any longer. read more

These guys are great. I had a car stereo problem that no one else could figure out and they took the time to help and correct my issues. They will always have my business moving forward. Outstanding service and very knowledgeable staff! read more

DO NOT GET ANYTHING DONE HERE! I bought a car starter, alarm system and got my windows tinted here. The guy I set up the appt with lied about the price of the window tinting. I went to pick up my vehicle and they had forgot to tint my windows so I had to wait on that. They handed me my keys. They never showed me how to use the alarm or car starter. I recently found out there are different things I can do with the car starter. They never gave me the info on anything. I had to call and I was sent instructions to the car starter in the mail. This is the most unprofessional business EVER! I should have stayed with Car Fi!!! I spent over $700 and they couldn't take the time to show me how to use what I purchased. It was a Fri. so I take it they wanted to get off work and didn't want to show me how to do anything. I am so disgusted with this place! Take your money elsewhere! This is a bad place! All they care about is getting your money!!!! It sounds like you are saying I didn't purchase my car starter and get my window tinting from your business. Trust me, it cost quite a bit and I have no reason to lie. My Mother was with me she can verify all of this. I should be in the system you use. All you need to do is look. Why would I want to deal with this now? I needed to know about this when I bought it! I made several phone calls and finally decided to forget it. It took you 8 months to notice this review! WOW! A little late aren't you? Car FI makes sure their customers are taken care of. Your company isn't like that! read more

Always professional, know the business well. Great service after the sale. Knowledgeable, helpful, and don't try to take advantage of you. Helped me get exactly what I needed and wanted for my vehicle. read more

I live out of town and my fiance lives in Springfield. I wanted to get a remote start and a stereo for her and I called these guys completely at random. I could not have been happier with the experience as a whole. Nick is very professional and was able to make an appointment for me on a weekend that i came to visit. Prices were fair and reasonable and the work was perfect. I would highly recommend this shop to anyone in the area and would not hesitate going back there for any other work. Thanks again guys! read more

I purchased a Remote Start system from Creative Car Audio in Springfield a few months ago. I wanted to be able to start my Denali from my smartphone and they took the time to explain how the remote start works with the key fob, and helped me set up my smartphone so I could start it with my phone! Their were no surprises and they were very professional and took the time to answer all of my questions and did a terrific job. I have had my son's truck in for window tint and daughter and wife's car in for remote starts, with the same consistent positive experience, so we highly recommend Creative Car Audio! Brent A. read more

Had my windows on my Lexus tinted 3 years ago by them and was totally un-impressed with the staff. They seemed to be more interested in the customers wanting sound systems installed. Upon completion there was a very small nick in the tint material that I didn't notice until I got home. I went back and was admonished by a very young snot nosed kid that I needed to be more careful rolling up the windows. I said how?, they're power windows. No adjustment was offered, nor an explanation. Well, 3 years later I thought I'll give them another chance. I went in today to see if things had changed. Not!. Another young snot nosed kid waited on me and I asked for an estimate on tinting my new car. He was a mumbling fast talker, that seemed a little reluctant to be forthcoming on the total cost I would be charged. I left once again very disappointed that things had not changed since my last visit and had my windows tinted by a company on Kansas Expressway. They were prompt, courteous and beat the cost of the same tint material by $95.00. I absolutely do not recommend Creative Car Audio for window tinting. read more

The one in Springfield is horrible. I have brought both of my cars there and you guys have managed to screw both of them up. When I spend over $1000 in your store I expect you guys to hook it up right and not screw anything up. I could screw it up on my own. I would not recommend you guys to anyone I know. I would however recommend somewhere else in this town. You guys are horrible and your installer sucks. The only reason you got 1 star is cause it won't let me leave it at none or make it negative. read more

I was offered an amazing deal of a 600 dollar amp for 399.99 dollars. I was skeptical but went with the order. I received a decorative yard brick in the box. The sales person did not even know the serial number of the box he shipped me. Caution ordering on line! read more

I've taken four of my family's cars in for new radio installations and have been pleased with the results. My son's car had to go back for a small wiring issue but it was resolved quickly. These guys are a pleasure to work with. read more

Impressed that the owner actual took time to listen to my problem at took time to resolve it. I believe they will have better customer experiences because of it. read more