Mediacom trucks in our neighborhood and working near our connection. Immediately after, our…read moreservice stops working. They say a tech has to come. Soonest appointment is in 2 days. Today is the appointment. My wife had rearranged her day to accommodate. A message comes that the tech is on the way. They call my number instead of hers when the tech arrives, but I'm a physician working in an operating room so I don't see the call and don't answer. The tech never comes to the door or calls my wife's number but instead leaves and sends a message that begins "since you are not at home." The next appointment is not for another 2 days. So there's a decent chance that mediacom is at fault for the disruption of service and then, after my wife rearranging her day to accommodate the appointment, the call and wrong number and don't even have the courtesy to knock on the door before leaving and saying she wasn't home. Such abject disregard for their customers.

I have been paying for the last 7+ years for Mediacoms top tier package (for streaming) I started…read moreoff with their services and ran into consistent issues, however it was not super frequent, so I could tolerate the issues at those times. Fast forward to now where I am submitting this review based upon my previous situation 2 weeks ago. I requested a Technician to come out and replace a torn/destroyed COAX Line that was damaging my internet signal. I work from home, so internet stability is 100% required or I can lose my job, money and time. The technician came out, said he replaced the line etc. I am now 2 weeks later and constant signal drops. I cannot work (from home) and upon calling Mediacom support they are now telling me I have to wait 1 more week of 8 days for a technician to come fix the issue? A. The technician 2 weeks ago DID NOT do what was paid for and requested. He came and used the old damaged line and went about his day. B. Now I am being forced to be penalized for their technicians incompetence of doing the job correctly the first time? My 400$ a month internet package is paying for what exactly? If you want to pay loads of money to a company who does not truly value your money, avoid this place. Thanks for showing me just how much you guys run your business. I hope the owner see's this review. This needs handled immediately throughout the entirety of the company. If I lose my job, you better make sure you extend my bill payment for the days I have been without internet (going on 3.5 weeks so far). This is very roachlike business tactics. Lets see how long it goes before I get a resolve.

Pat did a fantastic job answering my questions and putting together a great system that fit my…read morebudget. I will use this company from now on for all my home theater needs. No more Geek Squad for me!

From the owner: Home Video Satellite has been serving Springfield and the Ozarks area for 33 years with outstanding…read morecustomer service. We provide a full array of top quality audio and video products Including the very best in satellite TV with DIRECTV. The value and service you receive at Home Video Satellite is always going to be beyond your expectations. Call us today to get your DIRECTV system installed by one of our local experienced professionals.

I have been being over charged for a year and they won't do anything. They said look at the bottom…read moreof the bill to see if they posted increases and there was none. I have been with them for over 20 years with a few accounts. So word of advice dont get att if you dont have too becuase they will bend you over.

We have fiber now it is wonderful very few interruptions My…read moreson is a avid gamer and is elated!!!

SPECTRUM MOBILE IS THE WORST!!!. Because Spectrum MOBILE's technical functioning and customer…read moreservice are BOTH so bad, we cancelled and moved to another carrier, and did so on the billing cut-off day shown on our bill. However, Spectrum went ahead an billed us for another entire month anyway, and refused to reverse or even pro-rate the charge. They said they charged for the full month because " there was usage" on the cut-off day. Spectrum had moved to e-billing only in 2023, so I asked to see a copy of the full bill and they told me I had to view it online only. However, my online account was terminated on the cut-off day, so I could not view my final bill and the "usage" charges. When I could not access the online account, they said to click on the Spectrum.net link in the Spectrum Mobile billing email and change my password, but Spectrum.net in my mobile service email only took me to Spectrum Cable/Internet. Again, SPECTRUM MOBILE IS THE WORST!!! DON'T EVEN THINK OF USING IT--unless you enjoy dishonesty, being ripped off, and being abused with a snarky attitude by their so-called "customer service"!!

I wish I could give them less than one star. They do NOT deserve even one star. They have these…read moresucker offerings to get you to sign up and then raise the price and raise the price and raise the price. They offer poor service and when the service goes out ... you have nothing ... no telephone, no TV or Internet. I do NOT recommend them.

Horrible business. Dishonest and incompetent. I haven't even received my third bill yet and I…read morehave been lied to and have had to jump through hoops to get a damn bill. The Lie: They tell you that if you buy your own modem and return the modem they rented to you, you will save $10 on your bill (there is a $10 equipment fee on your bill if you use their modem). I spent $170 on a new modem thinking it would pay for itself after a while. These jack-offs take the 10$ fee off your bill and then jack up your price $10, claiming that you no longer qualify for the savings under the original agreement. lying bastards! The hoops: They don't send you a bill. If you don't call them, you will start racking up charges. When you call them, you have to authenticate with a PIN number. Guess where the PIN number is. Yep...on the freaking bill! retards! Hate this company already

New customer First install is not hook up right, then it…read moretook 3 phones calls and 3 HRS later not to get anyone to answer the phone. when they did there computer went down and told me to call back! really after 1.9 mins!!! No customer service at all on line or by phone !!!

My mom is a very long time customer of AT&T and was ready for a phone upgrade. AT&T is open 7 days…read morea week with late hours which is super convenient. The entryway is wide with electronic doors which is wonderful for customers in wheelchairs. Everyone we came in contact with was pleasant, knowledgeable and upbeat. My mom was shopping for the latest and greatest in iPhones needing plenty of storage space for her gazillion photos and videos and her rep answered all of her questions. He took time to explain and show her how to use her new phone features. There was no pressure for additional accessories she would not use. We had a top notch customer experience here. Thank you AT&T!

So I went in to upgrade my phone. I was trying to trade in my phone and pay the difference, the guy…read morewho helped me said they don't do that, but it'd only be $8 more a month . I said why not let's go for it. He explained the way they'd bill it, which sounded as convoluted as a Christopher Nolan plot. I asked flat out what it'd cost and it seemed reasonable. I left for an hour, he transferred over everything, had my new phone in my hand and as I was getting checked out, he said oh wait. The special ended, let me talk to my manager. The manager came over and said they couldn't give me what they quoted me but I could get $1000 off a different phone that was better than the phone I was getting and wouldn't cost me anything. I said sure. He then started to do the process and was like oh wait, actually I can't get you anything off that phone. Your only option is to get $350 off. (They originally told me $700) So now the monthly is going to go up $18 more instead of $8. The manger was very dismissive about it and really rubbed me the wrong way, so I told him I didn't want the phone. He said he'd wave the restocking fee for me, like he was doing me a favor. He left and I asked the guy who was helping me, who seemed like a cool dude and he said that pretty soon my phone wouldn't qualify for a trade in soon. Being that I had waited an hour already I caved and just got it. I got home and the phone is buggy. Ugh what a nightmare. I have to say every time I've gone into an AT&T store it feels like I'm at a car dealership and it really grosses me out. Like the dude who helped me seemed cool, but the manager wasn't and the place had a really icky vibe.