Let me express how dissatisfied and unhappy I am with the AT&T Company. I have only been a client of their since March 2017, one account for my mother and one myself. They are separate accounts no link what so ever. August 4th I paid my bill and payment was drafted out of my bank. On August 11th AT&T some how a "returned check" payment was created and caused them to draft again from my account. I had to have them return this, great! Oh but here again on the 14th of August my account has been drafted again! Yet AT&T said they don't have tis payment and cant return it, so I call my bank and tried to have them block this charge. My bank has to dispute this charge now. Now going back to June, I had my mother added on the account she can call if needed and pay. AT&T said sure no problem asked me for her full name, phone number, security question to use and changed her billing to be mailed to her in paper form.....
Now coming to August 15, she shows her service is off, calls and is on the phone for hour + trying to answers and them telling her they cant help her because she's not on the account. I hear this after a 13 hour shift of work and now I have my evening interrupted by calling AT&T and on the phone for hour and half probably more trying to get the issue resolved and service turned back on. This is was that AT&T never mailed the bill so how was my mother supposed to know about the bill is due without a bill being due. It was due on the 2nd of August. We received no notification, no mail that the bill wasn't paid, no call, nothing! In my amazing annoying call, they wouldn't let the service turned back on until it was paid, wouldn't even turn it back on and have an auto payment go through on Friday which was 3,4 days away. The 4 people I spoke with, yes 4 different people I had to talk with, transferred here, transferred there, were the rudest people, no customer service and really didn't care unless they had money. The finally lady I spoke with had no sympathy or cared to help, always responding, "the service cant be restored unit we receive full payment", over and over. After this I had to find some money to pay it. After making the payment the lady said it could take up to 2 hours for the service to come back on. Well her comes 8am august 16th and I receive a message from my mother that the service is STIL NOT ON!!! Well it goes again... another hour of messaging on AT&T website with an agent trying to get the service turned back ... Well he tells me the bill isn't paid. Oh yet it has because it was drafted out of the account. NO help, nothing about it being restored or nothing. I end up losing the chat because I am at work and couldn't respond back in enough time but I mentioned this to him "to bear with me if I don't respond back quick enough because I am at work". So now I am back on chat with someone else. Great! We'll at least one looked into and got the service back on in less than 15 minutes. With this convo, I have my mother added on the account, sure no problem asked me for her full name, phone number, security question to use. Well doesn't look like that was done back in June when should've been. Within all this talk I wanted to cancel my services and be done! I expressed to each agent I had to chat with how dissatisfied I was and have been treated and they come back sorry you cant unless you pay $360 on each account for Direct TV and then $90 on each for the Internet! Excuse me are you serious! Why in the world you a company sit there and continue to ask and ask for on more when their client is so dissatisfied and upset. In my business I would have just cut ties and ended it so it didn't go, to now what I am doing today.
Never, never go to AT&T!! Will never ever use this company again or recommend them ever!! I am so disgusted with the people that work for this company and the company itself! I'd be so embarrassed to work for this company! What a scam and carless company! read more
