We have fiber now it is wonderful very few interruptions My son is a avid gamer and is elated!!! read more

So, you have a Service of internet and Directtv for 10 years and the service the last 2 years has just dropped off. They raise your bill, without notice. Want to give you coupons to make up for it then have the crap doesn't even work. Call to cancel. They hung up on my wife and then I tried to cancel and they said not until July4th so they can charge you for another month. What a scam. Looking for service I don't recommend Directtv and I sure wouldn't do anything with AT&T. That's a joke. The bullshit statement they told me to mail the equipment back. Come get your crap. The service has sucked for 2 years. read more

I have never had customer service as bad as AT&T, never!! Multiple transfers per phone call and each CSR had a different answer. After multiple weeks, the last phone call I asked for a supervisor. Roma ID # RN618D was the ID she gave me. I caught her at a lie and found out later that she lied again to someone she said could call and take care of the situation. When that person called to take care of the situation as instructed by the supervisor "Roma ID # RN618D" she was told "Roma" doesn't exist!! The same CSR then continued to give her the run around. They don't WANT your business. Save yourself and choose a different provider. AT&T simply lies, there is NO ACCOUNTABLITY and THEY DON'T CARE. read more

I CANNOT STRESS ENOUGH THAT IF YOU HAVE ANY OTHER OPTION FOR INTERNET I STRONGLY SUGGEST YOU TAKE IT. There is no worse service than AT&T. I have spent 10+ hours on the phone over the last month with them trying to get our internet transferred to our new address with no end in sight. read more

I have been an unwilling customer for decades. Unfortunately the company knows they are cheap and sometimes the only choice. Here's what to expect: direct tv service will be similar in quality to all satellite tv providers. Billing will almost ALWAYS be wrong and in the company's favor. Promotional pricing will be promised and will magically disappear months or even years before it expires. NEVER take a "free" upgrade. They will continue to charge for it even if you cancel it. In 2017 I, and many other direct tv customers had the NFL package added to our service without consent and it took nearly a year and many, many hours on the phone to remove. Lastly, CUSTOMER SERVICE IS HORRIBLE!!!! Outsourced overseas, inadequate, and the system is constructed to out wait the customer to encourage you to just hang up. If there is EVER a class action lawsuit, SIGN ME UP! read more

Beware that your information is not secure! AT&T has given me private information on the previous tenant when I placed a move order. Their support staff is incompetent. When trying to place a move order, they transferred me through NINE different agents, none of whom were able to help and several were unclear why I was transferred to them. I spent hours on the phone trying to resolve the issue only to find out that several agents flat-out lied to me about capabilities. I was promised a faster internet connection than was available for that location, told that I would be called by support multiple times but never received a call, and hung up on by a representative who seemed clueless how to help. Do not use this company. read more

At&t are thieves with very poor customer service. They lie to you and you have to call over and over without resolution but i found a place that will arbitrate my over charges for me and they will charge At&t not me for the service. i am dumping At&t and finding a different provider. I am done with them forever. read more

...ATT basically putting it, stole a modem from me. ...I bought a modem from them, then another modem from best buy several years ago. ...On Amazon, I bought one that I did not know was a "rental unit" and started to get charged a "rental fee." April 5th. ...When I called in March, the lady told me to toss the "rental unit" into the trash. I had her repeat that 4 times. SO I did as instructed. since I paid less than 20 no biggie. ...Then this month, I STILL had the modem rental fee. ...The lying jerk at ATT tech wanted me to read off a serial number, and I kept replying, why don't you read me the offending serial number since you claim its showing up on your boards. ...He kept refusing, and started to threaten my internet connection if I did NOT read the serial number of one. ... SO I read the serial from the one I had bought from them several years ago, and the lying thief said that was the rental! ...How can it be the rental, since the rental fee didn't start until the 5th of April and this modem was used for more than4 years without a fee? BECAUSE THEY STOLE MY MODEM! ...As soon as I can get the cable company to set up an install date, in July, I will. ...ATT owns one of the satellite companies and is in the process of buying the other. So that's 2 more companies that the thieves own! ...Why did I have more than pone modem? Because ATT takes up to a week to respond to a call for a tech to come out to your house. ...3 times a tech came out, to find some "wiring fault" that kept me offline for about a half day or more for the week plus waiting. ...They can NOT deliver on promised speeds! ...Recently, I got an offer to "upgrade my speed;" to 3mps, but I never saw it near that! It got above 2 mps, to 2.1 3 times, then dropped down to 2.4mps or lower. ...Half of a promised speed is not right! read more

Lied to me about fees and pricing. Overcharged me. Charged me anyway even thought the internet didn't work for the first 2 weeks. Disputed charges. Never heard back. Internet got cut off. Payed to turn back on. Disputed again. Spent a total of at LEAST 10 hrs on customer service. In the end they told me all charges were legitimate. Garbage. Even worse than Windstream and THAT is saying something read more

DO NOT GET INTERNET SERVICE FROM THEM! I cannot even begin on how many hidden fees and promotions they have to get your money, and if you try to fight them on it they act like its your fault. I have had to pay so much extra money because of their faults and messing up my bills, and if i want to stop using them I have to pay a deactivation fee that costs 3x my normal At&t bill. DON'T DO IT! NOT WORTH IT! HORRIBLE CUSTOMER SERVICE. read more

the worst costumer service I ever had . my att.net mail locked me out of my e-mail talked to 5 people over 3 days and they could not fix it , the last guy said i could sign up for a plan at 15.00 a month and that would fix it ,said it was on my end , but everything else worked fine other e-mails and everything else , just not att.net . will be switching all my att accts cell,home phone and internet . been with them for years but never again read more

Do not use them! They dropped our promotion and blamed us saying we told them to but when we asked to hear the recording they said they couldn't find it. Then the bill sky rocketed $100 so we decided to drop them. Tried numerous times to get a final bill sent and told them it was for a dispute and they sent it to the creditors. I still don't know what my charges are and I'm not paying them a dime. Worst. Internet. Ever. Like really. Mediacom is better and that's saying a lot. read more

I received a visit from an AT&T Sales Representative on July 18, 2013. I was told that as a part of a promotional offer I would receive TWO gift cards. One gift card for $100.00 was part of the promotion. The second gift card for $150.00 was for something called FAN. The Representative advised me this was for my long time commitment to AT&T. I have been with AT&T for MANY years, even before when it was still Cingular. The combination of these two gift cards ($250.00) was the reason why my wife and I decided to switch to U-Verse. We signed up for the U300, two TV's and Max Plus U-Verse Internet service. The Max Plus Internet was to be 18Mbps. We had yet to receive our gift cards in the mail. We had yet to receive ANYTHING in the mail that would give us any indication that we would be receiving the gift cards. Because of this, I made a call to your service department. I first spoke with a Customer Service Representative who indicated I would have to speak with the Sales Department. After a lengthy wait, I spoke with a Sales Representative who advised me that your system only had records of a $100.00 gift card owed to us. Further, they stated that we would have to maintain our service for 30 days in order to receive the gift card. After that 30 days, we would receive the gift card within ANOTHER 30 days. So 90 days after we were told of this promotion, we would receive less than HALF of what we were promised. Obviously this is unacceptable. It is False Advertising at best and a Breach of Contract at worst. I have the original Order Receipts and will keep them for my records. The original 'door-to-door' Sales Representative indicated that I would have a higher bill the first month, due to 'Activation Fees' and the like, and that I should just, 'use the gift cards to pay for them.' How can I used the gift cards to pay my first bill when I won't even receive the gift cards for THREE MONTHS! As I stated, the gift cards are the only reason we decided to switch. Since switching, incidentally, we are getting FAR below the advertised speed of internet. The speeds are consistently under 10Mbps. I have checked the speed using various tests available online. This is tantamount to advertising a vehicle that gets 30 miles per gallon when the vehicle actually gets 15 miles per gallon. Again, this is an obvious violation of the service I was promised when I signed the contract. As I mentioned, I have had mobile service with AT&T for years. I have rarely had a complaint. This debacle with U-Verse has made me question my loyalty in all things AT&T. read more