Atlas security has been very helpful with my security needs. Have had a couple of technical issues through the years and they have always responded and taken care of them, , and on top of that they are a locally owned company. read more

I have been very impressed with Atlas. Their customer service has always been prompt, courteous, and honest. The feeling of "security" (pun intended but I'm serious) that I received from Atlas was well worth the very reasonable monthly monitoring fee. They never tried to "hard sell" me and ensured that I had enough security features to feel safe but not go overboard. They have a presence on Facebook and keep their followers informed not only of things happening within the company but also of security and safety related concerns. They have lots of payment options, including auto withdrawal, and the fee is quite reasonable in my opinion. In addition to them providing excellent service it was nice to work with a local business. Any chance I get to support local business I will, and the fact that they provide world class service was honestly a pleasant surprise. read more

11 months ago we were moving out of a commercial rental property and asked to have the alarm disconnected or transferred to the current tenant. Atlas has record of that phone call but apparently there was paper work they never sent us. We have several alarms on different properties so we did not catch that they were still billing until 11 months later and they refuse to refund any of the money. Most of our alarms are with American Detection and I would highly recommend you choose them over Atlas. We have never had this issue with American Detection in the 30 years we have been using them. read more

Send? Same only a few fixes. Worst customer service I have ever worked with, I'm 62. If you have the service be prepared to work with their availability and don't ever say or do anything that anyone could find offensive because you will get raked over the coals no matter how frustrated you may be. The last time I talked to them I tried to cut the rep off when they started talking about the wrong thing by saying "sir" at an increasing volume to stop something that was going to cost more money. This ended by him finally stopping and telling me to NEVER talk to him that way. Where I'm from "sir" is acceptable. Bottom line I'm glad to be free of them ( we sold that house ). I would NOT consider using their service under any circumstance I can think of. Once you spend the money on equipment you are married to them. Many years ago I was pleased but after several poor interactions with their reps and their service people I would not recommend them. They couldn't get the wireless alarm to work for more than a month or so without a service call. Have I lost my temper with them a few times in the past, yes. There are more stories about poor service but I am only getting more frustrated so I'll skip them. Bottom line if you have the chance to look at other services, do your self a favor and do it. I responded via email and stick with my comments. read more

After a few emails and phone calls, management corrected their support procedures and gave credit of one month's service. At this point, I believe customer satisfaction is important to Atlas and it's management. read more

We had Tyler come out and go over the pendant with us for my husbands protection. He was so nice and went above and beyond to help us. Thank you Tyler. Looking forward to working with you. read more

Would highly recommend using a different company. You have to buy all the equipment and agree to a long contract and are required to pay it even if you move. Other security companies also have more advanced options. We also had issues with their app being reliable and taking a long time to connect. read more

Me and my family have used Atlas for 40 years now, most of our friends do too. Never once have any of us had issues with the company. You would be hard pressed to find a better company with better equipment read more

Atlas has continued to have problems with their billing department. They have taken several payments from me over the phone and yet for some reason they don't have a record. Now I have to take statements back in just to prove my payments have been made. Not only that, I was turned over to collections during the process. Their work is not very good on commercial establishments. I will never recommend this company! read more