The door-to-door salesman came to my door and after numerous attempts of me saying no, asked if he could come inside?? how unprofessional! He then asked me for a pen and paper to write his information on, which I found it weird that he had no business cards. He kept asking me questions (am i head of household (i'm a young college student renting) ,do i have mean dogs) overall extremely unprofessional . read more

The door to door salesman harassed my wife after she made it clear that she did not want to buy this service. he started making disgusting and creepy comments along the lines of "you're a brave woman to answer the door" made comments about our kid and our cars in the driveway. It made her upset and feel unsafe. if we bought a monitored security security system, I wouldn't consider using this company. they use appalling scare tactics. Instances like this remind me and my wife to be thankful for Sam Colt making men equal. read more

I would leave negative stars if I could. A door-to-ddor salesperson came to my house in the middle of the day, rang the door bell, then knocked on the door sending my dog into a tizzy while I was trying to work. I, of course, didn't answer the door as I was in the middle of a meeting. Fast forward to the evening and I'm enjoying a nice night with my friend and up rolls Vivant Guy again. I stated I was uninterested in an alarm system and I already had cameras. Several times I told him I am not interested. From there, he tries to sell me solar; I also don't want solar. He then tells me that my cameras are not very good and Vivant's are better. This goes on for about 40 minutes as I have repeatedly said that I am uninterested in their product. In an attempt to get him to leave, I got up and went inside to get another drink for my friend and I. Not only did he not leave, when I came back outside he was sitting on my porch on my bench and asked me if I'd brought him one too. Another 20 minutes passes and he finally leaves. I probably should have been more firm, but this is creepy, wildly inappropriate behavior from anyone. I'm not a customer, so I'm unable to call and report this; not surprising I guess for a company that prides itself on harassing people and inviting themselves to hang out while they are working. read more

The most unprofessional and deceptive experience ever. I did not contact this company. They sent a MAN to my house when my daughter and I were home alone and he proceeded to tell me that the appointment was set up through the previous home owner which was an outright LIE. If you had a quality service and product you wouldn't need to harass people IN THEIR OWN HOME to buy your stuff. The irony that you sell home security and I have never felt less secure than when your unwanted salesman showed up to my house asking me 12,000 questions about the security of my home. Disgusting company. read more

I love my new system. The salesman that sold it to me was honest with me every step of the way, was friendly, and professional the whole time. And he even gave my son some awesome tips for Pokémon go. He was able to work with me on the pricing and it was installed and ready to use a couple of hours later. The system is useful and easy to use. Its easy to find bad reviews on basically everything nowadays but if you really want to know if something works for YOU the only way to know for is to try it. Vivint security system gave my family the peace of mind that I had looking for and we got Amazon echo with it so it's fun and helpful too. read more

The guy showed up looking like a city employee so I answered the door I wish I wouldn't have. Told him many times I could not do the deal today would not take no for an answer. From these reviews thank god I didn't. Was really against me taking my time and doing the research all people should do before committing to something like this. Now after looking at these reviews I understand why. Do not ask to go into someone's house I do not know you. I don't want you in my house. Saying stuff like what if someone breaks into your house tomorrow. Better think that line over again. Cause if someone breaks into my house tomorrow I think I have a good idea why. Told him I didn't have the cash to do it today. He turned around and looked at my car which is a mid-range car I'll give him that. And said "I have a hard time believing that". That was about the time I was over the conversation and went back inside. read more

Worst company ever!! Took advantage of my 88 year old parents having them sign a five year contract for a large sum. In which they were unable to use the service due to age and understanding. Then to cancel called to cancel after the five years of paying took 20 minutes for all the questions then were told they had to fax a letter in with multiple bits of information in which it then took 2 more months of paying and more phone calls and bunch of fluff to finally get the service cancelled. Would never recommend this business as taking advantage for a sale to whomever without consideration. read more

Have called vivint numerous times to try to get service at my new house. Three times so far and all I get is transferred from person to person at least four transfers each of the times I called. And Ihad to wait in queue each time for ten or so minutes. All because no one in this call center knew who does what. All I wanted was to transfer the service to the existing equipment and not one person at this company could tell me who to talk to. Morons. read more

DO NOT buy into this scam! The rep will tell you that you can cancel anytime...not true. I sold my home and was FORCED to keep them paying them for an additional year. Once you wait out the FULL five years that you are contractually bound to, you call and cancel service. They tell you EXACTLY how to cancel; so you do exactly what they say and have the email to prove it, they continue to charge you. Then you go to the bank and learn that despite the contract being up with Vivint, you get to pay to the bank another $40 to stop Vivint from taking your money! The Vivint service was often offline leaving you unprotected anyway. I might have taken the security service to my new house, but after being lied from the very beginning, I feel the only security needed was from Vivint! read more

This company is the worst I'd like to file charges for elder abuse quite frankly they installed the equipment and from day one after the installation it did not work I've called this company I've asked to have tech support no one would ever come out knowing whatever service not to mention how they take it upon themselves to upgrade your original contract from a few months to 60 months try to ever get out of one of their contracts try to dispute the charges good luck I'm still fighting with them over 10 years now to get them to pick up their faulty equipment since they never once have sent a repairman to service their faulty equipment by the way yes it's on my credit score now and when I talked to them recently they want me to get a credit card and pay half of the bill why would I ever pay them anything when their service never worked from day one this is the biggest rip-off company I've ever had to deal with don't believe me go check the Better Business Bureau website they're still selling faulty equipment they're still giving people to run around there still upgrading contracts illegally I don't see how they're still in business it's pretty pathetic read more

Terrible feeling about this one. My wife caught him looking in our windows. Asked my wife how long she has had her diamond ring and asked if she lived there alone. Weird questions for a sales person. Called the company to complain and was on hold forever and gave up. read more

This is there worse company ever for customer service. We had extra sensors and motion detectors added to our home without issue. However when it came time for us to move and stay in a temporary apartment till we get a new home, that are having us pay over $500 to get out of our contract even though they know we can't use them in our new place. They could care less and just asked if I could get someone else to take my contract. Why would I do this when I know if they have to move that you will screw them over also. Don't use them at all, because they do not care if you are moving , a loyal customer, or if planned to return to them at a later date. read more

I love our new home security system. They have a feature when the alarm goes off, that a live person comes over the intercom to speak with the homeowner directly. The installation was quick and the technician was very knowledgeable and professional. It's all wireless. It doesn't connect to a phone line either like some other companies. So there is no worry about a phone line being knocked out in a storm and losing your security connection. Or even having a phone line at all for that matter. read more