Have NEVER been disappointed with my experiences here, with purchases or repairs. CPR will always…read morebe my "go to" for help with smart phones. Affordable and courteous.

Rude @$$, guy behind counter, dirty blond hair, he wouldn't give name so don't know it, won't go…read moreback here due to horrible customer service. Have to give star rating so 1, otherwise would be no stars.

Highly recommend this cell phone repair kiosk. I needed a new screen protector (as the one I…read morepurchased from Verizon had multiple cracks) and my fiance had a great experience at this place. The customer service was top notch. Even though there were at least five people needing help throughout the experience, the man behind the counter (Zach), juggled everyone's needs in a very efficient way. I loved how he would make eye contact with every customer and explain the time frame it would be before he could get to them. I always felt like I knew what was going on. He was extremely knowledgeable and made me feel at ease. It takes a lot of skill to put a screen protector on correctly and Zach took so much pride in his work. The location is great- right in front of Starbucks at the Battlefield mall. If you need a repair on any type of phone/device or a new screen protector applied perfectly, go here. One suggestion: get another employee for the busy hours. I did watch a few people walk away because they didn't have five minutes to wait while my screen protector was being applied.

Got a screen protector , they put it on crooked and a very dark one where my phone couldn't do…read morefacial recognition. Took it back and the guy just laughed. Very rude. 27 dollars down the drain. I wouldn't go to this kiosk ever again. But we went to US Cellular and got the black ice screen protector. It's awesome and great service

Tougher technology's team seems awesome. Was willing to help me out with a personal project I've…read morebeen doing to get a CF19 into great condition

From the owner: Tougher Technology sells, supports, & services rugged laptops, mobile devices, tactical gear, &…read moremore. We specialize in Panasonic Toughbook & Dell Rugged Laptops. We offer parts repair and related accessories for most rugged laptops, tablets, and mobile devices.

Stopped at the store just as they were about to close and really needed some phone chargers. Kris…read morehelped us find something very nice and I bought 2 chargers and some ear phones for my wife. A definate professional and caring salesman! My wife LOVES the new earphones and thank you! This guy has a great knowledge of the technology he sells and knows what will work best for each person. I highly recommend talking to Kris if you ever stop in.

The person at UScellular who oked the picture in this ad, woman looking at her phone, has done a…read morerather poor job. The picture gives off a vibe of arrogance and snobbery in MHO.

I decided to change wireless (and internet) provider. I went into the store and they were very nice…read more They set me up with both wireless and internet which includes a discount when you get both. Everything went well. I was almost a month into using their internet service when all of a sudden I no longer had internet. I called Verizon customer support and they said that my home location address didn't match what had been entered (by the store) or tied to the router/box that the store gave me. I live on the southwest corner of Springfield and the address that was tied to my router was on the northeast corner of Springfield. The customer service told me that internet was not available in my neighborhood. I went back to the store and they "acted" surprised. Then they tried to get me to sign up for the business internet at $20 more per month. I was so mad. I would have kept the other internet if they had just been honest with me. Now I had to find a different internet provider and I lost my bundle discount. This is pure fraud and something should be done about it.

Wow the store manager in this location is great! My phone case broke and he had it replaced and I…read morewas out the door in 5 minutes. Robert Sandwell was his name. Awesome guy!

Upon walking in, they had a "sanitation" table set up with masks and sanitizer. All staff members…read morewere wearing masks. The store was very clean and partitions were set up as well where they could. We had talked to Michael on the phone and he was ready for us when we came in. He spent an incredible amount of time with us answering all of our questions. Other staff members would help also when not assisting other customers. I was very pleased with my experience at this location, the promotional deals they were offering, and the cell signal itself is working well for us at our rural residence. Side note: Sprint just lost a 25 year customer with five lines....they were arrogant and scoffed at us when we gave them an opportunity to match the "deal" or counter offer. Zero loyalty from them and after all those years and tens of thousands of dollars they collected from me. Sprint/T-mobile lost a lifetime customer. Their loss is USCellulars gain!

This does not pertain directly to the local store, rather the home office. I do not nor have I ever…read morehad an account with US Cellular. Yet this morning I received a collection call from a very snotty representative, who launched into a tirade before ensuring she had the right person - I have no business knowing the affairs of another with the same name. When I said not to call again, she firmly demanded "then you'll keep receiving these calls. I think not. I filed a formal with the home office, and am contacting every agency federal and otherwise having any jurisdiction over their operations. Never tick off a spook.

Called, then went right in, they had all the parts necessary and provided me with a price for an…read moreimmediate fix. They took the phone in an hour and a half later gave it back just like brand now. And this on a Saturday.

wish I looked at the reviews before taking my laptop here…read more.. I brought in my laptop and they called me a few days later saying they couldn't find the part needed. I was charged $65 for a diagnosis fee and asked for a refund since they couldn't even fix it. I was told no and it is nonrefundable. Then they bring my laptop out and the screen looks MUCH worse. I go to turn it on and a message pops up saying the cooling fan has been disconnected. They did reconnect it but said the additional damage to the laptop was just because they had to look at it. I paid $65 to have the screen more damaged. Terrible place.

We upgraded an iPhone 7 to a 16plus. We ran into a few system issues related to how our account…read morewas set up and were there about 2 hours but our rep was fantastic and every manager he asked questions of worked with us to solve the issues. (Details complicated which is why they were issues!). Rep Ben never showed frustration about how long it all took nor did the managers. They found us a good deal on a new phone with very little increase in note per month. No high pressure to buy other available services like streaming deals etc. A good experience.

We had to visit this store due to a problem with one of their hot spots we use. The employee who…read moreassisted us was very friendly, and quickly determined that it fell under a warranty, so a replacement would need to be ordered. Through this entire process he remained friendly and engaging. When the replacement hot spot arrived, picking it up was very easy--we were in and out quickly. I'm glad we are doing business here.