I took my sewing machines to be serviced at this location. I live over an hour away. When I picked…read morethem up, I took them straight home and was eager to start sewing. I started to use my Janome and I used it for about 5 minutes and I could not get it to work correctly, the bobbin area was not moving correctly and the needle kept jabbing on metal. I then tried to use my Bernina and the thread cutter would not work when I tried to cut. I then called the quilt sampler and informed them about my issue. I also advised them that I lived too far and I was unable to take my machines in any time soon because I was in the process of packing, moving and unpacking. The manager assured me that it would not be a problem if it took me a while to get them to Springfield. I finally took them in Yesterday on 6/25/2026 and they repair guy called me back and stated that they are not responsible for the way my machine was lifted up from the side. They told me that it had been dropped somehow and IT HAD NOT been dropped AT ALL! And I advised him that the only person that had lifted the machine when we were moving was my husband. He then proceeded to tell me that he didn't care who held it or what happened to it. I thought maybe he had been having a bad day. I went to the store and I shopped for some items and left after spending an additional almost 100.00. Fiesta of all they stated that it would be a while before then could service it or there would be an additional fee if it was serviced that day and I should have called ahead of time. I had no idea so I didn't call. The next day the manager called me and stated that there would be ban additional service fee because I had taken too long in returning my machines to the shop.. AFTER I EXPLAINED TO HER THAT I COULD NOT GO IN ANY SOONER! She then started to say that we dropped the machine. It is a Bernina 710 and it is so heavy that if it would have been dropped it not completely broken, the cracks would have been at the bottom of machine and not the top. Anyways.. I told her again that I didn't drop it and I was too stupid not to check for damages when i when they returned for jt. (My fault) but I know no one touched it because I live alone with my husband. And he didn't drop it. She then started to say that the only thing they did to my machine last time was service it. I told them they took several weeks about 3 or 4 with my machine because they replaced a part. She then left me on hold and came back to tell me that I was right but the problem they fixed was nothing to do with the board that is messed up. And not in the same area. They fixed my knobs on the machine and THEY ARE by the area that they were working on. She then started saying that the thread was probably damaging my machine. I told them no because I was using The store brand thread from MSQ (Missouri Star Quilt Shop) so she then proceeded to tell me that I had used 60,000 stitches on my machine so they couldn't service it unless I paid because it was a different issue. I then hung up on her because I was so LIVID and had to contain my anger!! UGH! I am SOOO upset right now! If I could give them ZERO stars I would. I also feel very stupid for not reviewing their reviews before going thereto buy my Janome and to get both of my machines serviced! I see now how many terrible reviews they have about there machine servicing!! This will NOT be the only place that I make a review at and I will find every place possible to post a review! And I will NOT be changing my review unless they make this right!! And you better believe I will be calling the better business Bureau!

I had a great experience at the Quilt Sampler purchasing a new sewing machine. The manager is very…read moreknowledgeable about the machines they carry and helped me make the best choice for my needs and budget!

Knowledgeable, friendly staff. They have helped me with many projects over the past few years. Not…read morea better store in Missouri!

I just bought a new sewing machine from Merrily. I live in St Louis and drive to Springfield to…read morepurchase machines and supplies from this shop. Best prices and service I've found.

This place is awesome to deal with everytime and really know there stuff. The couple that runs or…read moreowns it is always super friendly, and this morning was the first time i had a problem with a cartidge i bought a couple of months ago. The test of a company is when something goes wrong and they stepped up to the plate, replaced it with no questions and 20 minutes later my printer is humming along good as new. Thanks guys for making it so easy.

Howard and his team are amazing!! They offer FREE delivery for business customers and have…read moreconvenient hours as well for those who need ink for your personal printers. They have saved me hundreds of dollars in my ink! Not only have they saved me lots of money, but they recycle all of their boxes and cartridges - so they help the earth too!

Well I had a wonderful experience w the store! Daniel S. helped us out tremendously by selling us…read morethe right rope for the job and he even helped us tie a mattress to the roof of our car. SUTHERLANDS IS THE BEST! Thx Daniel S.!!!! 10 stars

New format Sutherland store (Springfield, Missouri). More like Ace Hardware. Minimal lumber,…read morefurniture, garden, etc. Lots of tools, fasteners, electrical, plumbing, etc. Truly a turning point for Sutherlands. Hope Sutherlands expands this store format everywhere.

I was out shopping with my mom and she wanted to look for artwork in Kirkland's. It was my very…read morefirst time shopping there and I was impressed by how beautifully displayed everything was. This is an excellent place to shop for anyone who is decorating or redecorating their home. It's also excellent for house warming gifts as well. In addition to wall art I was looking at pretty mirrors, blankets, decorative pillows and throws and scented candles. It made me think of a boutique sized Hobby Lobby. The store is beautiful and we were fortunate that the staff working was so pleasant and friendly. If you haven't shopped here yet it's definitely worth popping in.

I'm from Arizona and we have Kirkland's out there so going into this store I knew what to expect,…read moreand we got exactly that. They have a nice variety of things, from furniture to poster prints and kitchen knickknack's. Much like Arizona it's a total crap shoot when it comes to their pricing though. Some of their stuff is very reasonable, and some of it unexpectedly so. You can find a nice bargain from time to time. They also have quite a few surprises with their pricing on many of their other pieces but not in a good way. As my wife would say; they're awful proud of their stuff. It's not on everything, but what they overprice they REALLY over price. And you just can't tell what's going to be what. So don't fall in love with anything you see until you know for sure what it's going to cost. They also don't always mark prices on their clearance furniture, so you'll have to ask them to check it for you. Try to keep a poker face when they tell you the cost.