Good hardware and clothing selections and reasonable prices. Friendly staff and good service.read more

I like the convenience of their location to our home, and they do have a wide variety of everyday…read moreitems to go along with the various farm goods. That said, it is never my first choice due to the issues we have had with customer service, including getting snarled at for an honest, documented return and encountering clueless help in the small engine parts department. Last year, in the middle of growing season, we went in search of some vegetable and flower seeds in this FARM store only to find there were none. After many minutes and much discussion, we were lead to some closed plastic tubs full of mixed seed packets and told we could dig through them if we wanted. Since the packets were not grouped or ordered in any way, it was frustrating to stoop over and try to find anything, but we managed to locate a few things, which we were charged full price for even though by all appearances the seeds were on the way out. Overall, this is a fun store to shop, and if I thought they wanted my business I might spend more time and money here. ****Update 5/8/25**** I dropped one star based on the experience we had a few days ago. We were greeted as we walked in by an employee I had not seen before (common experience here). He then proceeded to "tail" us as we went around the store; I haven't had someone follow and watch me like this in 45 years. He appeared on every aisle we moved to, and pretended to be straightening racks that were perfectly straight- never approaching and asking if we needed help. So I guess we look like oldster shoplifters. Very creepy and a real incentive to shop elsewhere.

Older feller at register was ranting about politics with some other guys loudly instead of…read moreassisting customers. There are lots of Stihl dealers out there, and we'll just find a different one

Watch out for pricing scam. First price was $2 on Friday. On the following Tuesday the price for…read morethe same task was $10. After talking with the owner, James Haik, the price was $25 for the exact same job. This is not the kind of business ethics I wish to do business with in the future. I paid $25 for a total rip off - key does not work. Stay away from this store.

Marina was absolutely amazing and made sure my experience at big lots was a good one. She went over…read moreand beyond any expectation I could of imagined. She definitely earned a new regular at big lots. Marina thanks so much for your kindness it makes a difference in your customers day. She deserves 10stars.

Was buying gifts and Moriah was absolutely the most curtious associate at any business I have…read moreencountered thus far. Kudos to the Manager that hired her. Thank you Moriah at #1145 Kansas Exp. Springfield, M.O You are #1!!!

Had a terrible experience today. Went to pick up screen I had repaired. They had it over a week and…read morewas supposed to notify me when done. I had to call them to see if it was done, which it was so I went in to get it today and waited at the service desk as instructed. Needless to say others were helped ahead of me after getting there after me. Called and talked to the LADY owner and she was rude and hateful so I ended up having my daughter pick up my item. That is truly bad business practices and I will no longer support them. I hope the LADY owner is happy for losing a valued customer.

I recently had Consumers repair 11 screens from my homes windows. The work was completed in two…read moredays. The other hardware stores told me it would take 3 weeks to get to my screens. The screen material used was a higher quality material than I currently had. And the price was $3 less expensive per screen than other competitors. The staff are friendly and helpful. It's not a big box store. They do not have ten variations of everything you need. But so far, they have always had what I needed.

They have a great service team, affordable, and give referrals on the best prices for appliances in…read moreSpringfield!

The worst customer service ever. Walked around finally found someone and he just said hello and…read morewalked away knowing I needed help.

Very helpful. Melvin is awesome! Took time to answer our flooring questions!! Will definitely go…read moreback there!

They have every bolt nut screw castors Tools. I've all sorts been around since 1883 would recommend…read morethis place if there's a screw that you need you can't find.

My husband and I went into the independence street in Springfield, MO store just looking and…read morepricing out a mattress. Scott was our salesman. He was able to look up our current mattress and inform us that we are still under a 10-year warranty! It was a shock to us that we were still covered. Scott gave us information on how to submit a claim. 3 days later we got our approval letter with the full amount of what our old mattress cost us, so we could exchange it for a new mattress. Scott went above and beyond our expectations and was just extremely helpful and not pushy at all. We purchased our mattress at a different location, but going forward we will use this location, and ask for Scott.

Pushy and very shady tactics Will not give you prices in…read morewriting claim price is only good for today