usually can find help within 5-10 minutes. I think the S Campbell store after the remodel will be…read moreeven better. kirk H.

Customer service, very poor Springfield Missouri. When did almost an hour for help? Ask numerous…read moretimes. Better customer at Westlake for years will not be going back. Management was very rude, an unprofessional.

Well I had a wonderful experience w the store! Daniel S. helped us out tremendously by selling us…read morethe right rope for the job and he even helped us tie a mattress to the roof of our car. SUTHERLANDS IS THE BEST! Thx Daniel S.!!!! 10 stars

New format Sutherland store (Springfield, Missouri). More like Ace Hardware. Minimal lumber,…read morefurniture, garden, etc. Lots of tools, fasteners, electrical, plumbing, etc. Truly a turning point for Sutherlands. Hope Sutherlands expands this store format everywhere.

Had a terrible experience today. Went to pick up screen I had repaired. They had it over a week and…read morewas supposed to notify me when done. I had to call them to see if it was done, which it was so I went in to get it today and waited at the service desk as instructed. Needless to say others were helped ahead of me after getting there after me. Called and talked to the LADY owner and she was rude and hateful so I ended up having my daughter pick up my item. That is truly bad business practices and I will no longer support them. I hope the LADY owner is happy for losing a valued customer.

I recently had Consumers repair 11 screens from my homes windows. The work was completed in two…read moredays. The other hardware stores told me it would take 3 weeks to get to my screens. The screen material used was a higher quality material than I currently had. And the price was $3 less expensive per screen than other competitors. The staff are friendly and helpful. It's not a big box store. They do not have ten variations of everything you need. But so far, they have always had what I needed.

Older feller at register was ranting about politics with some other guys loudly instead of…read moreassisting customers. There are lots of Stihl dealers out there, and we'll just find a different one

Watch out for pricing scam. First price was $2 on Friday. On the following Tuesday the price for…read morethe same task was $10. After talking with the owner, James Haik, the price was $25 for the exact same job. This is not the kind of business ethics I wish to do business with in the future. I paid $25 for a total rip off - key does not work. Stay away from this store.

Excellent variety of products and plants with fair prices. If they don't have it, you don't need…read moreit! Employees are very friendly and helpful. This is our new go-to hardware store.

I personally want to give a great big Hug & SHOUT-OUT to Wendi in the Garden Dept. Being a Widow &…read moreNOT knowing anything about the extensive CARE that one needs to take on our lawns, Wendi has helped me sooo much. My Hubby always took great pride in his lawn, at his young age of 14 he knew just about as much as a very experienced Gardner that has been in the business for 40 yrs. And I'm glad he can't see what I haven't/have done to my lawn. Wendi didn't make me feel guilty @ all. sashes is definitely a huge asset to this fine establishment. Honestly I would much rather ask for advise from a knowledgeable Woman that knows what she is talking about. kUDOS Wendi! God Bless You!

Had a lot of help with setting up plan for a project and making cuts to the wood I needed. Really…read morenice staff and we'll stocked shelves.

We ordered blinds and prepaid $1000 the third week in August for our new house. Of course, they…read moredon't trust YOU, so they want to be paid up front. We're waiting for the blinds and three weeks pass. Nothing. No communication. I call to find out. It turns out the blinds have been ready since 8/24/26. No on cared to call. It's the middle of summer and our neighbors can all see straight into our house, day and night. The installer was contacted and said he could be out the next day, 9/10/26. I get a call from Lowe's that morning telling me that -SURPRISE-the blinds hadn't even been cut. For three weeks they sat there while ??? they collected many more thousands of dollars in advance, expecting you to trust THEM. YOU CANNOT TRUST LOWES. THEY ARE LIARS. THEY MISREPRESENT. THEY ARE INABLE TO MANAGE THE STORE EFFICIENTLY. THEY DEMAND TRUST AND PROVIDE NOTHING BUT LIES AND DISAPPOINTMENT.

Excellent service! They helped me fix my bike, and I was back on the road in no time! Very friendlyread more

Second time these suppliers have sent the wrong bits for my CNC routers. We were forced to use the…read morewrong bits due to our production pressures. Supplier refused to send the correct but unless we made a further payment stating that we had used them therefore it was our problem I get it, we used the bits as we had no choice, but good customer relations should have followed and did not. We will not purchase from this supplier again for any of our 7 KOMO machines

Stars are only because of the service of three people: Amber, Connie, and Ryan…read more  This place was crazy and the temp was dropping. Blue vested people were nearly impossible to find. It was very frustrating. In the garden center, there was one person doing inventory-type things with a scanner, so we approached her about getting a bunch of bags of mulch loaded. Her name was Amber; she walked over with my sister. She told her that my sister's blue hair was awesome (which made her day).  She helped with the mulch. At check out, Connie went out of her way to find a Lowe's that had a product we couldn't find here.  It was above and beyond customer service. She was so friendly too. We had 16 bags of mulch, so we needed help with loading, but despite repeated calls for assistance, no one arrived. After 7 minutes, a manager stepped in, and 3 men showed up. Two started to help me, but one was not dressed for 25-degree weather. Ryan, our loader, told him to go inside, and he'd handle it. Ryan was awesome! He was very friendly and efficiently loaded the bags. Gold stars Amber, Connie, and Ryan.

Tried twice to get help in plumbing and gave up. Yes it was raining which is nice. Employee…read moremeeting at the front door. If you need assistance at Menards they are on the ball.

Friendly staff and the owners are very knowledgeable as well. They will always do their best to…read morehelp find what you need.

I asked for the chain on my chainsaw to be sharpened. Then I simply stated the chain moves while…read moreidling. I didn't ask for a new carburetor I don't care if it needed a new carburetor I didn't ask for one and didn't expect to spend $81. After talking to a professional I learned that things should have been told to me at this store where I purchased the chainsaw originally