Purchased a hoodie at State Cup/Pres. cup tourney in STL, which is held over 2 separate weekends,…read moreand was told they would add for free a "Champions" or "finalist" patch to the sleeve. I confirmed with lady at tent that they would be there for finals and was told "yes we are usually the last ones out of the park!" Was back in STL for finals(so you are either a finalist or champion, no question about it) and NO tent to be seen on the finals day, Sunday. Emailed them and asked if it was possible to mail out a patch since they were not there. Was told...."We are at soccer tournaments all of the time & have orders that either forgot to come by or this or that and need to add the free champs or finalist logo to their item. What we do is have you bring your item to any soccer tournament that we are attending and we will put the patch on your item for you, no questions asked. We are not able to send you the logo, we are very sorry." I then asked when they would be in the KC area and was told "It will most likely be in January." I replied that I would be willing to pay the $1.50 or whatever the cost would be to mail a patch out.....also stated that I could provide proof through a photo that I purchased a hoodie. Never heard back from them again! Yes, it's just a silly patch, I wouldn't be so bothered if I hadn't specifically asked, I probably wouldn't have purchased the overpriced hoodie if I had known they wouldn't have been there and held up to their end of bargain. Now they want me to try to find them at some local tourney *sometime* in January. Still unsure why they couldn't just mail out a patch since this is on them.

Did an awesome jobs on t-shirts for a bachelorette weekend. Great prices. Highly recommend!!!read more

I was visiting from CA. The people in there were very friendly and knowledgeable. The owner…read morecouldn't have been nicer and helped me find a pattern based on some yarn I fell in love with. Also the prices were reasonable and the selection remarkable

Great yarn great owner!! Love that you can go in, have a seat and knit or crochet for awhile and…read moredestress. Megan the owner is VERY friendly and will answer any questions you have!! If questioning...go!!

Always pleased with the quality and service here. Long time customer. I like that they are flexible…read morewith my needs to pick up the clothes. They text me when it's done. So easy!

First time customer with Upward. I needed 3 different single names printed on 3 different shirts…read moreand I needed them back in 5 days. First it was $10 each just to print a single name on t-shirts I already had. There was also an extra fee to "rush" the order, all of which I had to pre-pay. The nice gentleman assured me that it wasn't a problem to have them done by Monday & he would call me when done. After not receiving a call Monday, I called first thing Tues morning & left a message. After a second call, I got a call back. T-shirts not done-she didn't realize it was a rush order- she would call me when done. Finally got a call about noon they were done but some of the print that was preprinted on my shirts had rubbed from one shirt onto another. No apology, just fact. When I went to pick them up, the print girl said their machine gets pretty hot, but she'd never had that happen. "You can probably scrub it off with a brush or try to iron it off with your iron." No apology for it taking longer or for 2 of the 3 shirts being messed up. Not good customer service & I will not use them again.

I purchased a "417" pillow as a gift but ended up keeping it for myself because I love it so much…read more Cute boutique with a variety of gift options, even for the non-quilter like me.

Super nice people, wonderful variety of fibers, and they provide an open crochet/knit every Saturdayread more

The owner is so nice and helpful. The yarn selection is amazing. I found some yarn I really liked…read moreand she helped me find a pattern. Later on ...like 4 months later I came in asked for more of the yarn, but didn't know the name. She asked a couple questions and viola she pointed me directly to it.

So, I received a call today from Rebecca at sewing machine's express She did apologize for the…read moremachine in repair for almost a year. But because of the clear frustration. I should come a pick up my machine! WOW again! This is clearly a person that is totally irresponsible!!!!! We we're not frustrated just trying to get information. I guess Rebecca's the victim here? If I were the owner she would be fired! So after almost a year I'm back at square one. I did call her back and she was out for an hour. This is the usual response form Forest. I WOULD NOT DO BUSINESS WITH THIS COMPANY!

Awesome staff! They did a great job repairing, tuning up, and oiling my Singer sewing machine. I…read morewas told it might take two weeks, but got a notice less than a week later that the machine was ready for me to pick up. I highly recommend Sewing Machines Express!!!!

Very nice quality masks, priced good, and screen printing looks great. Easy to work with, and they…read moreare really fast

Best customer service in town. I was able to place rather large orders for my university, and the…read moreturn around time was fantastic. They under sale and over deliver. Working with their entire team was consistent in both information and service. Try these guys out, they do it all!

Large selection with excellent customer service. It was very busy when I went but there was a lot…read moreof staff, they know right where everything is and they are pleased to help you. Considering how many bolts of fabric I had, around 7, they had it measured, cut and folded in just a couple minutes.

Staff at cutting table just on their phones. When you ask for help they act pit out…read moreOne kid was in the office chair on his phone Not sure where adults were that manage tnis place? Customer service is awful it's a big zero.