So, I received a call today from Rebecca at sewing machine's express She did apologize for the machine in repair for almost a year. But because of the clear frustration. I should come a pick up my machine! WOW again! This is clearly a person that is totally irresponsible!!!!! We we're not frustrated just trying to get information. I guess Rebecca's the victim here? If I were the owner she would be fired! So after almost a year I'm back at square one. I did call her back and she was out for an hour. This is the usual response form Forest. I WOULD NOT DO BUSINESS WITH THIS COMPANY! read more

Awesome staff! They did a great job repairing, tuning up, and oiling my Singer sewing machine. I was told it might take two weeks, but got a notice less than a week later that the machine was ready for me to pick up. I highly recommend Sewing Machines Express!!!! read more

Excellent service dedicated and caring people go the extra mile to take care of you!

Used them five years ago to clean my 1960 Singer sewing machine. They did a good job. Now taking a class & bought a beautiful new machine. Love the facility. Well displayed & lots of room & machines to test. All employees are super nice. Huge classroom in the back. Lots of sewing, crafting & quilting knowledge there. read more

This business appears to have no or few full time employees. So you never talk to the same person twice and nobody really knows what's going on. If you don't mind your machine sitting there for weeks on end because they won't or cant hire a full time technician, and you don't mind getting g a different story each time you call it might be ok. I called them on a Friday and talked to the domestic machine technician (I was told) and she told me the industrial tech would be in on Mon. So I bring it in and I'm told he is NOT there. ( Nobody knew who I talked to either which was odd). Then I'm told there is a four week wait before he can even look at it. But wait! For $150 I can have it seen on Weds and he will call me. This is an older, all mechanical machine. They don't just break. So I'm thinking well that's expensive but since I'm losing JOBS I'll pay it. We'd, Thurs and Fri come and go, no call. I call on the next monday and I'm told that he surely called (no record on my call list) but that she will call him and ask. He does call me and tells me that he won't be able to fix it because he is in training all week. Then tells me some jackamamey story about how he can't get a part that is broken on the machine. He tells me that the company (Juki) doesn't know if they even have a manual. He doesn't know if he can fix it but he's waiting on Juki to send a new feed dog fork and a service manual. I tell him I disagree and highly doubt the fork broke. He either lied to cover up or just didn't know. He's in training so he may just not know. Ok fair enough. I pick up my machine and make an appt with a Shop in KC. I've lost a lot of money by now and figure I can't work anyway so why not. They tell me they can probably turn it around same day. He fixes my machine in about 10 minutes because it was out of time. It was out.of.time. and the feed dogs needed adjusted. This is literally kindergarten sewing machine repair folks. So if you want to pay extra money and wait for someone to get trained, and buy parts you don't need by all means go here. They will lie to you, either intentionally or because they are that untrained. If there was someone in store that knew all the training and schedules, none of this would have happened. They are really nice and apologized. read more

I wish there were two categories to rate this company. The people are great and helpful. They have a very good variety of machines and accessories. All of the 'out front' folk are very helpful and 'bend over backwards' to help and please. They get 5 stars! This, however, is where the one star comes in. We took in my wife's Janome to be serviced. When we picked it up the next week, the case was not tight but the gentleman who works out front aligned and tightened it. When we got it home and my wife began to sew, it made a noise so we took it back. The technician immediately 're-adjusted' something and it seemed to sew fine. Brought it home and discovered the needle was not centered. Took it back again and had to leave it because the tech. wouldn't be there until "next week". They called us yesterday and I went to pick up the machine. The lady who brought it out noticed that, once again, the case was mis-aligned. She would not let it go like that and said the tech would have to fix it. I called to check on it today and was told, "They had to order a part that was broken." "What part?" I questioned. "One of the case cover pieces was broken." Me: "By your Tech?" Them: "Yes, there will be no charge, of course." Me: "When will it be ready?" Them: "Hopefully, the part will come in next week. You can come and pick up the machine now, the broken piece won't keep it from sewing correctly." Me: "No, I don't need to be making extra trips up there. Please call me when it is ready." I hope the owners read this review! read more