I took my sewing machines to be serviced at this location. I live over an hour away. When I picked them up, I took them straight home and was eager to start sewing. I started to use my Janome and I used it for about 5 minutes and I could not get it to work correctly, the bobbin area was not moving correctly and the needle kept jabbing on metal. I then tried to use my Bernina and the thread cutter would not work when I tried to cut. I then called the quilt sampler and informed them about my issue. I also advised them that I lived too far and I was unable to take my machines in any time soon because I was in the process of packing, moving and unpacking. The manager assured me that it would not be a problem if it took me a while to get them to Springfield. I finally took them in Yesterday on 6/25/2026 and they repair guy called me back and stated that they are not responsible for the way my machine was lifted up from the side. They told me that it had been dropped somehow and IT HAD NOT been dropped AT ALL! And I advised him that the only person that had lifted the machine when we were moving was my husband. He then proceeded to tell me that he didn't care who held it or what happened to it. I thought maybe he had been having a bad day. I went to the store and I shopped for some items and left after spending an additional almost 100.00. Fiesta of all they stated that it would be a while before then could service it or there would be an additional fee if it was serviced that day and I should have called ahead of time. I had no idea so I didn't call. The next day the manager called me and stated that there would be ban additional service fee because I had taken too long in returning my machines to the shop.. AFTER I EXPLAINED TO HER THAT I COULD NOT GO IN ANY SOONER! She then started to say that we dropped the machine. It is a Bernina 710 and it is so heavy that if it would have been dropped it not completely broken, the cracks would have been at the bottom of machine and not the top. Anyways.. I told her again that I didn't drop it and I was too stupid not to check for damages when i when they returned for jt. (My fault) but I know no one touched it because I live alone with my husband. And he didn't drop it. She then started to say that the only thing they did to my machine last time was service it. I told them they took several weeks about 3 or 4 with my machine because they replaced a part. She then left me on hold and came back to tell me that I was right but the problem they fixed was nothing to do with the board that is messed up. And not in the same area. They fixed my knobs on the machine and THEY ARE by the area that they were working on. She then started saying that the thread was probably damaging my machine. I told them no because I was using The store brand thread from MSQ (Missouri Star Quilt Shop) so she then proceeded to tell me that I had used 60,000 stitches on my machine so they couldn't service it unless I paid because it was a different issue. I then hung up on her because I was so LIVID and had to contain my anger!! UGH! I am SOOO upset right now! If I could give them ZERO stars I would. I also feel very stupid for not reviewing their reviews before going thereto buy my Janome and to get both of my machines serviced! I see now how many terrible reviews they have about there machine servicing!! This will NOT be the only place that I make a review at and I will find every place possible to post a review! And I will NOT be changing my review unless they make this right!! And you better believe I will be calling the better business Bureau! read more

I had a great experience at the Quilt Sampler purchasing a new sewing machine. The manager is very knowledgeable about the machines they carry and helped me make the best choice for my needs and budget! read more

Visiting the area and needed to check out a local shop, and this one did not disappoint. Friendly staff, and pup, greeted me upon arrival. Great selection for quilting as well as gadgets and embroidery supplies read more

So glad I was able to find this Great Store for Knife Sharpening. But it offers so much in Quilting, Embroidery Machines....etc. If I was still doing my home business in Alterations, Mending, and Home Accessories, I would definitely be a regular customer here. Super Nice Customer Service that I was Greeted as I walked in the door. Chris does the Knife Sharpening....etc... KNOWS HIS STUFF!!! My Knives are Sharper than Sharp, like the day I bought them many years Ago!! I am in deep Gratitude for Chris's gift in what he does in his service. OVER AND ABOVE!!! EXCELLENT In All Aspects of his knowledge of sharpening knives...etc!! Thank YOU!! All The Best in Blessings, to you Chris and the rest of the TEAM!! read more

Very nice staff! I would recommend them helping you with any quilting questions or needs

This is a fantastic store! They have a great selection of fabrics and the staff is friendly. I always find what I'm looking for, and usually end up walking out with things I didn't know I was looking for. read more

This store sells a nice selection of quilting fabrics, as well as a nice selection of different sewing and embroidery machines. I've shopped at this store for several years, and they were always very helpful, however, when I recently purchased an embroidery sewing machine from them, I saw a different side of their business and customer service. They don't provide any beginner embroidery classes, nor much support for learning the intricacies of machine embroidery. They're more interested in conducting high dollar (I.e. several hundred dollar) classes instead of the more simple embroidery classes to help new machine embroiderers. When I asked if they did/would do any type of beginner classes, my request fell on deaf ears. It is very frustrating, when asking for help, to be told "bring your finished project in and I'll tell you what you did wrong." That might help me for the next time, but my current project is ruined. I'm very disappointed in the "after purchase" service/help I've received from Quilt Sampler. read more

Great store and great costumer service. I love going in and seeing al the quilt examples. Such a great area. I highly recommend stopping by and checking out their options. read more

I can't speak to the fabric and quilting part of this business, but they have a sharpening service which is outstanding. I took a bunch of knives in to be sharpened and came out not only with knives that can cut through the toughest, most awkwardly-shaped squash with perfect ease, but thanks to the owner's husband, who does all the sharpening, I got a free lesson in how to keep my knives sharp for as long as possible. He didn't charge me for one pair of scissors that in his estimation were not in a condition to be sharpened to perfection. When I stopped in a week later with my paper cutter, he kindly explained how I had been pulling the blade down in a way that was less efficient at cutting, making it seem dull. He told me it didn't need to be sharpened at all, and I left with a working paper cutter and nary a dime poorer. I will definitely go back. read more

Apparently this store is NOT opened on Sunday like this site and YP's indicates. They need to get these areas updated before they waste anyone else's time. read more

Was looking for a place to get my knives sharpened and read the other review about this place. They were right about the great job they did and the friendly service. Definitely the place to go for sharpening knives in Springfield. read more

I went into this store because their website has a cute bike pattern on it. I walked into the store, looked around for about ten minutes when I was approached by a sales person, when I asked about the pattern she stated they may or may not have it, but she thought it was a download. She returned to the counter and was looking for the pattern, I browsed around the store and found some fabric, I approached the same clerk and she asked if I was ready to have fabric cut and I said yes, at that point I noticed that she was on the phone and she was on the phone the rest of the time I was getting the fabric cut and paying. I have no idea if she found the pattern, but she sure could have been nice, I am a customer and was there before the phone call came in, this was my first time in the shop and I won't return. I am a longarmer and frequent quilt shops, I was disappointed by the lack of friendliness!! read more

Walked into the store. Spoke to the guy behind the desk got no response went all the way through the store there merchandise is ridiculously overpriced, went back to the front desk stood there in front of the used gun section, never got a response from the guy behind the desk at that point, so I just walked out. They don't appear to want people's business very bad by their prices or by their customer service read more