My salesperson, Andy, was very helpful and knowledgeable. However, the delivery process was a…read morenightmare. I arranged for Saturday and the driver was a no show and cancelled AFTER giving explicit directions twice. Another driver came Monday and found the address with no issues. Sadly, the bed was damaged and refused. No one was available to bring a cord and advised it would be another week! The after-sale service was terrible. I expected a call from the manager by end of day Tuesday and it never came. I ended up cancelling and purchased the same bed and frame elsewhere and saved $700. The after-sale service is awful which made me question what would happen if there was a warranty issue.

Went in today was in the process of purchasing a queen size mattress and two bed foundations. The…read moresalesman Tanner was arrogant aloof and could not have cared less glenn the assistant manager was also terrible. Got to the point when I was paying for my purchase I was approved one of the lending programs was not Aware of the lending institution, even though I showed him where I was preapproved. You then told me they only use two lending sources, one of which I have multiple paid off loans with he literally rolled his eyes when he had to take a new application and I said enough is enough Got up and left and went right down the road to sofa city bought a better mattress and better frames and paid $2200 and was in and out and under 20 minutes. Will never buy from mattress firm again what a joke don't go into sales if you don't like working with the public and you don't like being a consultant and helping the customer, if you're going to be put off by doing your job, then find another job. Cannot believe the commission sales person would act like this.

There are some folks that work there that are very helpful. They are a small town chain store so…read morethey don't have some of the deals that larger chains have. They do have deals though, you just have to look for them. Some times the store is hard to navigate. I believe the lion share of their business must come from contractors because it doesn't seem possible that they could sustain alone from community members and local farmers. Their landscaping offerings have some unique stuff that you don't find at larger chains. If you do find yourself unable to find a certain item don't ask the people in the back. Always ask whoever is at the check out or the associates walking around the store. There is this accounting woman who works in the back sometimes. Don't ask her anything.

I have been in this store a couple of times, sometimes it can take awhile to get customer service…read more However, an employee by the name of Ron is always helpful and accommodating. He is very helpful and nice.

Older feller at register was ranting about politics with some other guys loudly instead of…read moreassisting customers. There are lots of Stihl dealers out there, and we'll just find a different one

Watch out for pricing scam. First price was $2 on Friday. On the following Tuesday the price for…read morethe same task was $10. After talking with the owner, James Haik, the price was $25 for the exact same job. This is not the kind of business ethics I wish to do business with in the future. I paid $25 for a total rip off - key does not work. Stay away from this store.

Brad, Dylan, and Kylee were awesome and incredibly helpful. I went in to have a check engine light…read moreevaluated. Brad was able to diagnose the problem and after reviewing the code we proceeded to install a new battery. Installation went smoothly, and we were able to get the computer reset without issue. Great Team and Great Experience. Thank you to Brad, Dylan and Kylee.

Amazing service! Nick helped me with my car and had amazing costumer service. Thank you so so muchread more