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Verizon

2.5 (60 reviews)
Closed 9:00 am - 7:00 pm
Updated a few days ago

Services - Verizon

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119
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6 years ago

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Verizon Customer Service

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6 years ago

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Verizon Customer Service

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7 years ago

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Verizon Customer Service

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14 years ago

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12 years ago

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7 years ago

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Verizon Customer Service

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12 years ago

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12 years ago

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11 years ago

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10 years ago

Love the coverage, hate the prices!!! They could also be a bit nicer in their stores.

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14 years ago

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9 years ago

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11 years ago

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12 years ago

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13 years ago

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11 years ago

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Page 2 of 2

Ask the Community - Verizon

Review Highlights - Verizon

Ask for Clint, he listened to what I wanted and then recommended the best way to achive my goal, he also explained everything.

Mentioned in 2 reviews

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People searched for Mobile Phones 223 times last month within 15 miles of this business.

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T-Mobile

T-Mobile

(29 reviews)

$$

Normally I try to avoid going into phone stores. But it was time to upgrade my phone…read more I got helped by Tony. He's really down to earth, friendly, and patient. And I couldn't be more happier with my service with him. I didn't catch the manager girls name, but she was also pretty cool too. Thanks y'all. 5 stars.

Wow what a bad service experience! My brother and I walked…read morein on Black Friday thinking it might be super busy. It was pretty empty so it seemed we would be helped quickly. There were only 2 customers in the store. 2 of the four employees were assisting the 2 people that were together. As we walked in, one of the employees who was assisting the 2 people said he'd be right with us. "Hmm. Odd, why can't 2 of the other employees help us," I thought to myself. We waited a minute and one of the other 2 employees begrudgingly said, "I can help you.' As if we were inconveniencing him. He was not friendly just a plain robot. Not cheerful or pleasant. How about being more customer-service oriented. "Hi how are you today?" He proceeded to help my brother. My brother let him know he was looking for a newer phone. He looked at his phone and said in a rude voice, "Yeah, this is really old!" Ok maybe a 5 year old Phone is old for most tech gadgets but the way he said it, was very condescending. Ouch! He then pointed my brother to the newer version of his current phone and told him his new bill would be $100/month. Hmm my brother doesn't use it for social media, mostly for necessity of having a phone for an emergency. I have Verizon, and they've always asked me more detailed questions, to get me on the right plan. When I voiced that I only pay $48 dollars with Verizon and my brother asked about a loyalty discount, the employee immediately said, "You can go to Verizon!" Trying to pull the old sales trick of 'taking away the carrot' so to speak. My brother responded with a resounding, "ok!" And so we did and he got a way better deal at $67 per month. Verizon was so much more helpful and friendly. The name of the employee was Austin. Also we didn't appreciate the other employee following us around with Austin. It was weird. If the employee was being trained, then say something. That was just awkward. Do better.

Spectrum

Spectrum

(43 reviews)

We waited over an hour and 15mins to talk to someone. Some people were with the representatives for…read moreover 40mins. One gal left to go to lunch so the other guy could go. There were always 2 people at one time. When we got there we were 7th in line when we left there were 17 people waiting. Crazy, not good customer service on the weekend and then not to be able to reduce our bill after waiting so long. You can try calling our corporate office. We constantly get emails to come And we'll give you a loyalty discount to lower your bill so we thought we give it a try. Get this they wanted me to pay $15 for a land line I don't need to reduce my bill by $70 and turn in my two boxes, but in June my bill will go back up again $25. It's a loosing battle. Everyone that goes to AT&T goes right back to spectrum. There is no other alternatives, but to pay the price and I need the internet for my job.

Just as bad as the Mae Anne store. I really didn't think it would be possible, but it is. I sat…read morewaiting for more than an hour and had to leave to get to another appointment. The clerk that was closest to me literally told 3 out of 4 customers that they could not help them in the store with anything but a straight purchase and told each customer to go home and call the 1-855 number later to get help. Why bother having a store or coming in to get NO service. The 4th customer was told to take his phone to Best Buy and pay the Geek Squad a fee to transfer his information to his replacement Spectrum phone. After hearing all of that it left me wondering if they would tell me to call in to return equipment and then go to a UPS store. No thanks!!!

AT&T Store - My New IPhone 15 Pro Max Titanium

AT&T Store

(40 reviews)

$$

This is the second time I've visited this AT&T store in the past nine months or so, and…read moreunfortunately both experiences have been the same. The staff just seem like they don't want to be there. They're not enthusiastic about helping, and their tone often comes across as annoyed that they have to deal with customers at all. The service is also very slow when it comes to looking into issues or answering questions. Instead of feeling welcomed or helped, it honestly feels like you're inconveniencing them by being there. I work in customer service myself, so I understand that some days are busier or more stressful than others. But when you work in a customer-facing environment, customers should at least be greeted and made to feel like someone is willing to help them. Both of my experiences here have been unpleasant, and unfortunately I would not recommend coming to this AT&T location.

It's now March and I'm still dealing with these issues created by Rep at this retail store - an…read moreunauthorised added line and then unauthorised fees. Even tho the Rep showed us a print out of our upgraded two phone lines we did not see the additional unauthorised charges until our Feb bill. Called in to get unauthorised line cancelled and charges credited but Rep stated it takes one billing cycle. No credit applied so calling back AGAIN ! Heed warning - two months later and STILL dealing with it. I DO NOT recommend this store ! Also my iCloud did not sync properly so I get continuous pop ups and would have to delete my iCloud to sync my phone but would lose what's on iCloud now.

Costco Verizon Wireless Kiosk - Kiosk

Costco Verizon Wireless Kiosk

(6 reviews)

$$$

Do yourself a favor and do not buy a cell phone from Costco . I purchased an iPhone 12 on…read more10/28/20. On 2/19/2022 the phone is dead. I need a new motherboard according to Apple who wanted to charge me over $300 plus for repair. But wait! Thank God I purchased insurance from Allstate through Costco. Forget about that. They need a warranty receipt, I have a receipt . That's not good enough. They have no record,. I'm too aggravated to go into detail regarding this fiasco, but to save myself time and aggravation I'm going back to Apple and spending $300 plus dollars to get my phone fixed. Allstate insurance through Costco is a joke. Please save yourself aggravation and don't buy your cell phone through Costco. Never again.

72 days ago my husband and I purchased three phones from Costco Verizon Wireless Kiosk…read more A couple of weeks ago some sort of smudge got beneath my screen protector. I took it back to Costco Verizon to get a new screen protector. Kassandra informed me that as it was within the 90 day time frame they would replace it for free. We got the screen protector off and found that it was beneath the screen itself. We don't know how the bubble got there. She then informed me I could exchange it for a new one (same for same). I responded, "yes please". So she got me a new phone put on a new screen protector and Otterbox. The she helped me to download all my apps, notes, photo's etc. Kassandra wiped my old phone clean. The Kiosk is small and always clean. Kassandra is not only knowledgeable, friendly and kind with a very easy going personality. While I was waiting for all my stuff to transfer an older couple approached her with lots of questions. She listened to them closely and answered their questions. She had to repeat much of what she said. She was extremely patient and kind. If you need a phone and are looking for a deal check out what Costco members can get at the Verizon Wireless Kiosk and be sure to ask for Kassandra.

Verizon - mobilephones - Updated May 2026

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