After our smart meter caught fire and exploded,m NV Energy had a private electric contractor crew…read moreat the house the same day by 5:30PM. They worked into the night and wired in a new service panel and new generation smart meter. Our power was on by morning.

Nevada Energy operates as a monopoly in Las Vegas, as there are no alternative providers offering…read moreresidential electricity service in the area. Customers are effectively left without choice, which makes the quality of service even more critical. Unfortunately, the service provided has been consistently disappointing. The customer support experience is inefficient, response times are slow, and billing transparency leaves much to be desired. In a market without competition, one would expect a higher standard of accountability and reliability, yet that has not been the case. In a competitive market, companies are motivated to improve service and customer satisfaction. Here, there is no such incentive, and it shows. As customers, we deserve dependable service, clear billing practices, and responsive support -- none of which I have consistently experienced. I sincerely hope improvements are made, because residents of Las Vegas have no alternative choice

UPDATE: On 08/22/2022 I posted this Yelp review...NV Energy Social Media Team reached out, I…read morefollowed their instructions and got a prompt callback from Rep. SCOTT, same day. He was professional, kind and spent a good amount of time with me as I explained the firestorm of issues I was having with NV ENERGY. He apologized, and was forwarding my constructive feedback to management, he stated all issues were fixed and won't be a problem again. I have updated this from a 1 star to a 3 star, I will update it further in the month to come. Thank you. Over the last 5 months getting a hold of a customer service rep via email or telephone has been close to impossible due to impossible hold times. Horrible follow up, un-trained representatives, and the never ending cycle of red tape expectations and hoops that NV Energy has caused, yet NV Energy has absolutely no accountability. Every one of 4 different issues with 4 different properties has been an absolute headache to handle due to NV Energy's neglect and unreal expectations, when they have no expectations for themselves. I have had a good 10 yrs dealing with them and in the last 5 months they have ruined their own reputation with me. Sad, am hoping someone will wake up, take the feedback, and correct the issues they seem to be having.

I called and got a representative who did not want to help. I asked for a 3-day extension, and they…read morecould not do that anymore for notices. They need another electric company in Vegas.

Well Reno and propane people I was so upset last night that if you read it you would understand but…read morethanks to Aaron and Brian we finally got things right I hope so until I see it on my next bill I will update then but was nice Aaron listened and thank God for recorded phone calls Ann wasn't the problem here but it looked like she was so Ann I apologize to you sorry I blew up yesterday but simple math is simple math and Aaron took a nice try to still bill me for your gift and he finally understood where we Ann were coming from thank you I hope this is my last message for eagle energy dam it mis communication gets people upset this day and age thanks Ann your responsible for me keeping me as a customer thanks

Almost 2 years later, not once have I run out of fuel nor had any interruptions in service for any…read morereason.To the contrary, my delivery guy Mike is the BEST. He calls me the day before and about 45 minutes before he comes the day of. Just as a curtesy. He is a Professional and he just knows when he needs to be here. 5 stars isn't enough for the Eagle team. These guys are not on their best behavior to win a customer, they have demonstrated exceptional service to EARN a customer. Thank you!!!

Jenny who does the estimates is very careful, knowledgeable and thorough. The crew that did our…read morepruning did a very good job and we got a small load of chips to mulch everything. We highly recommend Noah's.

Our newly purchased property was overgrown and in need of attention. The entire team, starting with…read moreJenny's assessment and ending with the phenomenal team for the tree removal service was outstanding!! Everyone was professional, knowledgeable, friendly, hardworking, and extremely respectful of our property. We were amazed by the efficiency they completed in one day: 5 trees removed, 3 stump grinds, and several trees pruned, and a beautiful cleanup. Thank you all so much!

We had chirping smoke detector (we thought). Called early morning and Joe showed up around 10…read more Replaced all the batteries, but still chirping. We then noticed the CO detector was the culprit. Replaced both CO detectors with smoke/CO combos. Everything is back to silence (relieved sigh). Joe was fabulous and persistent it getting things resolved. Excellent!!!

UPDATE 3-11-2026: We had more projects completed by Brightlife on Mar 5 and Mar 11 and we are happy…read morewith the result. On Mar 5, Steven added an overhead light and 8 puck lights to our office/den closet and linked it with a wall switch just outside the closet. Stephen suggested putting the puck lights in a different place than we had originally considered, which made the puck light fixture almost invisible while providing all the light. On Mar 11, Joe added a wall switch to the other side of the closet and hard-wired three security cameras. Brightlife has become our go-to company when we need an electrician and we highly recommend them.

Mountain Vista recently came out and replaced our entire roof and I couldn't be happier! From the…read moreinitial phone call, where they directed me to a reputable solar company to remove and reinstall the panels, to the final walk around, 10/10! They were incredibly communicative and notified me of any delays for arrival, they sent a reasonable and detailed estimate within 48 hours, and their attention to detail carried into the roof craftsmanship as well. I will be recommending them to everyone that asks; you should give them a call too!

The estimator knew right away what the problem was. The…read moreworkers arrived right on time and finished the job in less than an afternoon. The repair work looks great.

Following up on Sol Up, absolutely the best solar contractor in Reno. We've been having bird…read more(pigeon) issues with our four-year old Sol Up system, where the birds have been using the PV cells for protection. Spoke with their office folks, who sent out a representative to assess the condition, and prepare a strategy to make the system bird proof. System's new guards installed, so that there is no access to the under panel space. Those birds will have to look for another Reno roof for protection. Thank you Sol Up.

I wish I could give 10 stars. There is a good reason their reviews are high…read more Yes, it is a long review, yet there is a lot to mention about Sol-Up. First to say, I know a lot about this stuff. I've been an electronics and software engineering consultant for over 40 years, designing all sorts of electronics such as medical, scientific, high energy, and even solar inverters for many corporate clients. The wife says I over-analyze everything, but I want to make sure there are no regrets when making a big electrical change on the home. Sol-Up did not ask for this review. I contacted 5 companies in the area to ask questions about installing a Tesla PowerWall (whole home backup power). The previous owner had already installed solar panels years ago (a company now out of business). The one place that impressed me most was Sol-Up as the pricing was good and they were smart. More importantly, the initial contact "Matt" knew what he was talking about and had instant answers to many detailed technical questions. Matt smoothly passed me to the project Coordinator (Colleen) whom was always on top of the process and informing me about the status and schedule. They first came to review the situation and gave me pricing. I ordered the PowerWall installation and paid a reasonable small deposit and signed the online agreement. At installation time, I got Fernando and Cody; two young, smart, experienced men whom were confident, careful, respectful, and considerate of the property. A Powerwall is a complicated installation to tie into existing solar production and the electrical panel. They did a fabulous job working in really cold weather. Then David "Handyman" came to patch and paint things to perfectly blend with the wall. Afterwards, Colleen had the building inspector and Roman come together within just two days to make sure everything got approved. No problems and the inspector was pleased. Yea, NV Energy had to put in their 2 cents worth. He came a few days later to inspect to his satisfaction and install the meter. I asked if things were by him. His reply was... "Yes, this is a nice installation, and I wish every company would do this well". There was a small hiccup during operation where the Tesla App wasn't showing the flow of energy properly although everything worked. Joe came out immediately to do a minor reconfiguration of sensors and all was well. Days later, Matt followed up again to see if everything was ok. When there is a power failure, the lights don't even flicker and no indication the power was ever lost or came back on. Just a text message to give an update. Fabulous. Bottom line is that Sol-Up did the best job of any company I have ever had to do a big electrical task. Other companies could learn a lot from their process. When it comes time to upgrade solar panels in the future or to install an additional backup battery, there is no doubt who I would call or recommend. Thanks Sol-Up team.

Just FYI. Sierra Air is now Sierra Air Cooling, Heating & Plumbing Reno. They do both heating and…read morecooling. This is for the Plumbing side of the business. We recently had a small leak under one of the bathroom sinks. We are on their Sierra Reward Program. So we called them on Wednesday before 5 pm. and were able to get an appointment for the following day. Now, that's customer service. The next day, they called us in the early afternoon to inform us that one of their plumbers was on the way. He arrived about 20 minutes later. His name was Alex Church. He asked to see the bathroom and to explain the problem. He took it apart and looked at all the components. Found the problem and fixed it. He informed us that we will need to replace the faucet soon. He was knowledgeable, kind, and friendly. He fixed our problem. I write this in hopes that his bosses see this and he gets KUDOS for his work. We are very pleased to be on the Sierra Reward Program and recommend this company.

Avoid like the plague! Purchased the system 2 years ago, started making noise 3 weeks ago. Called…read moreand after multiple unanswered phone calls, they eventually came out but said they didn't have the part. Kept calling, then 3 days ago (in the winter), the heat stopped working. They came back and said they didn't have the part (again), but they would bring a space heater. Again, they didn't do what they said, and no space heaters were brought. They dont return phone calls. They dont stand by their work. T This is dangerous for older people. Avoid this company if you value your health. Even after the business replied to this YELP, one week later, we called every day, and they haven't come by to fix this heater. Sieera Air does not stand by their product. Avoid like the Plague.

My husband and I Moved to the Reno/Sparks area and purchased a 'Custom' home that was Built in 2004…read more! I'm not sure who the Builder was But I Am Appalled By All the Issues We are having with this House ! I contacted "Savage and Son" knowing that Because they have been in Business for 'So Many Years' they Must Know what they are Doing and Boy Was I Right ! Joey came to Our Home, as Scheduled, to Replace Our Water Heater AND Install a Recirculating Pump ! I'm Not Sure Why ALL Homes Don't have this Feature, But as far as I'm concerned it is Essential ! Having to Run your Tap FOREVER To get Hot Water for your Morning Shower or to Wash things in the Kitchen is Upsurd and Wastes SO MUCH Water ! ‍ Joey was A Magician at Installing our new Water Heater, Copper Pipes and All, crawling under our home and Making Sure All Went Well He worked Non-Stop making sure all was working properly, even Cleaning our Kitchen Faucet so that the Hot Water Ran Quickly and Without Restriction ! Joey is a Professional and Knowledgeable with a Kind Personality who is a True Asset to this Company ! Also, One of our Backyard Water Bibs needed to be Moved to a More Convenient Location and Joey, Again, did an Incredible Job ! This company Does Wonderful Work for a Truly Reasonable Price and I HIGHLY Recommend 'Savage and Son' for their Professional Work, Knowledge and Great Employees !

As a plumbing company, these guys are reliable and do a good job, but I am so tired of getting…read morenickel and dimed to death when you go to pay for the work done and they're charging you a 3% to 5% service fee to use your credit card. It's bad enough they started charging travel time to and from your residence. Seems Customer Service has gone out the window and things you used to take for granted as being part of the good customer service and encouraging brand loyalty are now a charge every time you turn around. So frustrating. And I realize the cost of doing business has gone up, however, travel time never used to be a charged and credit card fees were unheard of unless you were paying your balance each month.

Place is a joke . MANAGEMENT DOES NOT KNOW HOW TO ENTER YOUR PROPERTY PROPERLY !…read more Yessenia has WALKED into our home WITHOUT PERMISSION !!!! WHILE I WAS HOME ! . I had just got out the shower JUST had enough time to grab a towel when she (ALL AT THE SAME TIME ) knocked once, turned the key, opened the door ) as I'm STANDING UPSTAIRS NAKED !!!!! I had to YELL AT HER TO GET OUT ! Mind you, she still kept the DOOR OPEN AS SHE FINISHED WHAT SHE NEEDED TO SAY ! I was on the phone with my husband at the time who heard everything . RESIDENTS have to FIGHT in order to get a PARKING PASS TO PARK THEIR ! . I was a resident and was told I needed to be put in a "waiting list" for the parking pass . I asked about my vehicle as I was worried about it getting towed ! They just said I needed to park OUT ON THE STREET ! My car had been picked up FROM THE PROPERTY that obviously I had to pay for to drop it from the tow guy. But other people that don't live their take up the parking spaces AND DONT GET TOWED !?! Place has ROACHES ! Which is why they are CONSTANTLY DOING INSPECTIONS. But won't tell you .The manager Yessenia is a joke she plays favorites with her tenants and will treat you different for being a different race. She will tell you everything is brand new in the unit , that's a lie ! I had water leak FROM MY BATHROOM TOILET DOWN TO MY KITCHEN LIGHT ! do you think anyone showed up ? nooo . Neighborhood drunks stay at the 1 little BBQ area they have, so it's never usable when you want . Most places also do 30 day notice when your late. They do not .. they do a 7day ! Just FYI!!! I will never recommend here even if it's cheap .. as long as u don't mind old ran down with bugs then U should be fine here , right at home

Great, friendly neighborhood here in Reno. Full time management and maintenance staff keep the…read moreproperty in great shape.