Well Reno and propane people I was so upset last night that if you read it you would understand but thanks to Aaron and Brian we finally got things right I hope so until I see it on my next bill I will update then but was nice Aaron listened and thank God for recorded phone calls Ann wasn't the problem here but it looked like she was so Ann I apologize to you sorry I blew up yesterday but simple math is simple math and Aaron took a nice try to still bill me for your gift and he finally understood where we Ann were coming from thank you I hope this is my last message for eagle energy dam it mis communication gets people upset this day and age thanks Ann your responsible for me keeping me as a customer thanks read more

Almost 2 years later, not once have I run out of fuel nor had any interruptions in service for any reason.To the contrary, my delivery guy Mike is the BEST. He calls me the day before and about 45 minutes before he comes the day of. Just as a curtesy. He is a Professional and he just knows when he needs to be here. 5 stars isn't enough for the Eagle team. These guys are not on their best behavior to win a customer, they have demonstrated exceptional service to EARN a customer. Thank you!!! read more

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I have been using Eagle Energy for a few years now. My interactions with employees was limited since we did will-call but every time I called the customer service was great and the delivery quick and efficient. Unfortunately, life has been hectic, we hadn't checked our tank and we completely ran out of propane last night at 5:10pm. The after hours call center was easy to reach and the gentleman was polite, told me the on-call tech would call me within 20-30 minutes. Sean called me exactly an hour later and he was great. Really nice and great customer service. Ultimately decided we could wait until the morning for the fill-up because there was a significant wait time. Bradley came out the next morning and he too was incredible. He called me to let me know he'd be there soon and I was halfway to taking my kid to daycare; he told me not to turn around or rush, he would get started and wait for me. He got us re-lit and everything done super quickly and with a smile on his face. They also waived all of the fees associated with running your tank to empty since I signed up for auto-fill, so that saved us some money. Just overall a very positive experience with multiple employees; happy to give a 5 star review and continue to give them my business. read more

I've been with them for a couple of years. They always rude over the phone. But recently they are even worse. I ordered 100 gallons couple of months back but it took forever to come and deliver it so I ran out of gas. They charged me $79 for system check up after the technician told me was for free for the first time you ran out of gas. Now they want $149 for I don't know what because I did not order any propane. Today they left a voice message telling me that they are coming to shut down my tank after i payed them almost 1500 last winter and the winter before last. This is that kind of company that has no problem shutting down your tank during the freezing winter season if you miss one payment ! BAD CUSTOMER SERVICE! I already contacted another company that seems to have much better customer service ! YOU'VE LOST MY BUSSINESS! DO NOT HIRE THIS COMPANY read more

WARNING! Price gouging at it's best! I have 3 large propane tanks on my property, few months back I received my bills on my door, I was charged 2 different prices for propane delivered on the same day. I sent an email, it was fixed with a sketchy reason. Next fill up my price went up 10%, when I inquired why it was "Market Demand" , now at the end of winter (when I use the majority of my propane) I just had my next fill up, price NOW increased ANOTHER 12%, within 4 months my price has gone up 22%! This is just crazy, especially in the times we are currently in, this company decides to GOUG their customers! Change companies. now! There are a lot of other "honest" propane suppliers who wouldn't do this! read more

I order a tank refill a week & a half ago and i was told it be the following monday for the refill. They called me on that monday and said they would come on tuesday instead. Tuesday comes & goes --no propane, no phone call, no nothing.I called & ask on wed. where my propane? Well-- the weather been bad-- Well the road have been clear. Should not have a problem!! No am sorry or thing. Said i would have to wait untill next monday! I never had a problem when it was Eagle energy. They might call it Eagle - Thomson ,but it is not eagle!! Will be dumping then in the spring ! read more

This company was recommended by most in my neighborhood and I too will now recommend them as well. They replaced my old tank and gave me a quote to replace and fill the new tank. I had a leak in my old furnace and had to replace it. They were very helpful in finally getting the old tank from another company off my property. They were very patient while we found a replacement furnace. Communication was great with them when the new furnace was finally installed. Shawn and Don were so great, helpful and just great guys in coordinating the fueling, testing and making sure all was right before they left! The quote they gave me never changed and I feel confident that they were the right choice. Jeff & Audrey S. read more

My propane was low. Storms dumped over two feet of snow and I live up a long road and driveway out here in Walker, CA. Although I would have preferred getting 'topped off' two weeks prior to the storm, it didn't happen. So now my tank was into the red zone and I was seriously upset about an impending hardship without power and propane. We have a generator, but turned it off to conserve. In the next clearing, DAN, from Eagle Energy, showed up with chains, and a great attitude of, "I can do this." And he certainly got the job done. He had to pass the hose up an embankment, over a fence and across the snowy yard to get to my tank. We are nicely filled up and will be safe for the next storms approaching. THANK YOU TO DAN!!! And he is the reason I give Eagle Energy 5 stars. I DO think the driver should have input into who gets service by how the roads and driveways get during heavy snow. THEY are the ones who know our area... I will be monitoring. I am appreciative. read more

took over my energy company in Quincy and ruined our fourth of July... almost a whole week and can't even talk to a manager...

Just when you think you're not up for calling the propane company to be put on hold or be told they can schedule you out a few days Eagle Energy and the staff (we worked with Sean and Aaron) were amazing and seriously make you feel like they were just in the neighborhood and had time to stop by and fix whatever problem you might be having. Our water heater and furnace were going out for no good reason from what I could tell these last few days and Sean and Aaron both came out Wednesday to look and fix it. It worked wonders with heat and hot water then I woke up again Friday morning with my furnace and water heater not working. I called the office right at 8 am ( I think I spoke with sheila? Sorry) who handed me over to Sean who had been out Wednesday and he said no problem I'll let you know when I'm headed over. I felt bad when I got home because the furnace had turned back on but Sean still came over, changed out the regulator even taught me a thing or two about it, totally pleasant and personable. This local, family owned company is amazing! Not just the above mentioned but they know we have dogs and always call just to give us a heads up that they are coming out and when they are done so I can head back to let the dogs out. As a local, family owned business owner ourselves(my husbands business) I am so thankful for these guys and their hard-work and honesty! I will be more than happy to send people your way any day!! read more

I highly recommend Eagle Energy for propane service. Their representative technicians, John and Donald were exception, fine wonderful people who showed caring and concern for my propane needs. They went above and beyond to ensure my propane set up was perfect. Thank you so much for the wonderful service and employees. read more

Sean gave amazing customer service. He found a leak on my high-end propane range. Called the factory and found I used the wrong size jets for propane conversion. He changed out the jets and fixed it for free. read more

The service technicians John and Ronald went above and beyond to help fix my propane line and tank pressure issues. They were so professional and dedicated to helping me. Thanks you so much! Highly recommend the team at Eagle Energy in Sparks. read more

RUN, find a local company, they are now owned by a giant price gouging corporation. The price doubled, did not anticipate an extra 200.00 for propane this month. read more

Simply The Best! The National Companies are Impossible to work with. I had to call the cops on one of them when they tried to remove the Tank that I own. Don't go anywhere else! read more

Probably the most effortless experience I've ever had dealing with any company. After 1 interaction I'm a customer for life. I switched from another company and they literally dealt with everything. A++++++++ read more

New to using propane, was advised to contact the company on the existing tank for refill. Took days to get hold of a live person at AmeriGas (trying both Sparks and Carson #s), then no follow up on forms the rep said she would email me, refill within time needed was not looking good. A few friends told me call Eagle. Jenny gave me a ton of useful info, had Sean call me same day to confirm they had size tank I needed and how soon they could replace. Donald and John brought tank and set me up within a week. Super impressed with this locally-owned company: all their staff was very helpful and responsive. read more

After not getting any service from the big company we had been with for 10 years, we called Eagle. Boy are we pleased! Great service, friendly people, AND lower rates! Only sorry we didn't switch sooner. read more

Amazing company and customer service! I switch to Eagle Energy a year ago after having issues with another propane delivery service and constantly running out. We live in a rural area and go through propane a lot. Eagle Energy made a point to deliver to the house before the last big storm and again just 2 weeks later, just to top us off, because we are expecting more snow. I haven't had to call about being low once. I can't say enough about this company. It's nice to finally not have to stress about whether or not I'm going to run out of propane. read more

Today we made the switch from a large (national) company to Eagle Energy. I am embarrassed to admit what we have been paying for years, and Eagle energy's prices are 1/3 to 1/4 the price. Not to mention, they are really nice people, and they care about safety. They are legit, and John D educated us on things we had never known! Our route driver, Luke, gave us his cell number, and we could not be more pleased. Thank you so much, Eagle Energy! read more