Failed to fulfill verbal contract, if this company wasn't locked into this service, I would get…read morepropane from somewhere else. They are leaving senior citizens out in the cold and doing nothing to correct the failed contract. Other than, "place an order" and maybe we will be out in 2 weeks, or maybe not.

Horrible. Do better for us in rural nevada. Couldn't even fill 50 gallons. 100 gallon minimum they…read moresay.

Customer service is a1 of 10 pumps are filthy, no paper towel and one window scraper with dirty…read morewater in it! Interior needs cleaning and so do the bathroom.

this place keeps the trashy silver springs narrative alive! never seen a bathroom so disgusting,…read moreeven the door handle left a residue on my hand on the way out! it literally scared the shit back in my ass! i couldn't imagine consuming food made there .. wow! i suppose the gas prices are good & the attendant was nice, they must not pay him enough. chevron QC would have a field day there lol

Poor service, called, was told I missed the delivery this time frame, ordered for the next…read morescheduled delivery, they failed to fill an order, now I have to wait 2 more weeks. AS a senior citizen with no transportation, this is bordering on abuse! Update: 2 days later, Thumbs up to Jim Menesini Petroleum, taking care of business after some miscommunications on both sides. FYI - to help prevent stuff like this from happening to you or someone you know, remember these words "I would like to place an order" and say them in your conversation.

Harry Lott is a skilled technician and provides the correct service the first time. I have never…read morehad a billing issue with this firm unlike the other firm with white tanks. I feel more comfortable having this firm service propane appliances from install to repair.

Well Reno and propane people I was so upset last night that if you read it you would understand but…read morethanks to Aaron and Brian we finally got things right I hope so until I see it on my next bill I will update then but was nice Aaron listened and thank God for recorded phone calls Ann wasn't the problem here but it looked like she was so Ann I apologize to you sorry I blew up yesterday but simple math is simple math and Aaron took a nice try to still bill me for your gift and he finally understood where we Ann were coming from thank you I hope this is my last message for eagle energy dam it mis communication gets people upset this day and age thanks Ann your responsible for me keeping me as a customer thanks

Almost 2 years later, not once have I run out of fuel nor had any interruptions in service for any…read morereason.To the contrary, my delivery guy Mike is the BEST. He calls me the day before and about 45 minutes before he comes the day of. Just as a curtesy. He is a Professional and he just knows when he needs to be here. 5 stars isn't enough for the Eagle team. These guys are not on their best behavior to win a customer, they have demonstrated exceptional service to EARN a customer. Thank you!!!

After having horrible experiences with both Amerigas and Ferrell, we decided to go with a local…read morecompany. The customer service is friendly and helpful, and the prices are competitive. I have had a couple issues with them: 1. On two occasions they have come to top off our tank but our account is on "will call" meaning they should not fill unless we call. This isn't a huge issue, luckily we were able to pay the bill but that can be an unfortunate mix-up for someone who would struggle to pay an unexpected $300+ propane bill. But I'd rather have too much propane than run out. 2. We went from June 2023 to Oct 2023 without getting a fill. They came to top off in November (one of those occasions when we did not request a fill) and we somehow used the same amount of propane in 5 weeks that we used in the 4 months from June to October. We do not use the heater at all (we use space heaters powered by electricity) so there was no way that our propane use increased that much. I believe that there may have been a leak caused by the delivery driver when he did the fill in October. This mistake cost me over $250. Now we have gone from November to June without using very much propane so I know that they must have done something wrong with that October fill. Otherwise the customer service is good and deliveries are prompt. I will continue to be a customer because I know that the issues I have had pale in comparison to the issues you'll face as an Amerigas or Ferrellgas customer.

AMAZING service! I switched from a different company that answered my calls in a different state…read more When you call High Sierra, you talk to a person who is knowledgeable and hears your concerns. I called on a Monday am around 8:15 as my tank was empty and I had smelled gas. Literally, 3 hours later a service tech had come to my house, trouble-shooted the issue and my tank was filled! Wow, wow, wow - I highly recommend and have always been satisfied.

I have lived in Fallon for over 10 years now and since living here, this is my first experience…read moreusing propane. I've used the services of Amerigas when they were once BiState Propane and to be honest with you, liked BiState's services much more than Amerigas. I get my take serviced about every other month, when I've used up about 70-80%. I've had to call Amerigas a couple of times due to concerns with price creep, but they have been accomodating and I appreciate that. There are some competitors out there with lower prices. I've researched them but I manage to work out my differences with Amerigas if/when they come up. I do appreciate their service guys coming out when we've reported smelling propane. I check my tank and make sure I do not run out of fuel. During the BiState/Amerigas transition, I have run out of fuel once which left me being an unhappy camper. I appreciate them working with the customer and hearing them out. I think that they make an effort.

Gayle and I filled up our Subaru Forester here before heading out into the Central Nevada interior…read moretowards our destination several miles beyond Warm Springs and Base Camp (US 6). Gas stations are few and far between in parts of Nevada and it's always a good idea to always be driving above a half tank. This Golden Gate Petroleum facility is very nice. It's easy to drive in and out, the pump bays are wide and inviting, the wash water/squeegee equipment was in good order, the mini-mart was roomy and well stocked, and best of all the rest rooms were clean. For a 10-15 minute gas and pit shop, it doesn't get much better than this.

This gas station is fairly new in Fallon. The convenience store is big, nice, clean and well…read morestocked. The pumps are big, plenty of space for your big rig to maneuver and get in and out. Customer service is hit and miss and some of the services provided are affected by the customer service provided. A good example is propane filling. Getting propane tanks filled at this station is an ordeal of its own. I have tried to get propane tanks filled at this station many times and only successful twice. Other times it is too early, it is too cold, it is dark, they don't have enough people, even though one specify instance, there were two people at the register just chit chatting and one maintenance person walking around the lot, the store was not even busy but yet, they didn't have anyone to fill propane tanks. I believe they don't bother to fill propane unless it is a big camper or RV maybe it is not worth their effort unless it is 50GL or more at once. The times I have called and asked if they have propane to refill tanks, I am told yes but not today because it is cold, it is dark, too early (10am) it is this or that... but later as I drive by looking for a exchange or refill station, I see an RV getting serviced.

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

The clerk yelled at me that I had to be a customer to use the bathroom (I told her I would be),…read morethen yelled at me some more because I didn't see the bathroom key anywhere. Instead of getting up from watching tv she just yelled at me. The door to the bathroom was disgusting so it's probably just as well that I left. The Texaco down the street was clean and friendly.

One of the more expensive places in the area for gas…read more I don't usually stop here unless I am desperate. It is convenient when I am coming in from Reno and going to the schools. I stopped this time because it was lunch time and I needed to pick up a bite to eat on my way to work. The convenience store is OK. It was clean and staff were friendly, but they really didn't have a lot to offer in the way of fresh lunch items. There were no salads and a few pre packaged fresh sandwiches in a large cooler. Prices were a little high and the quality was just OK. I got a cranberry chicken salad on whole grain. The filling was decent and the bread was fresh but there was too much bread in ratio to the filling. I ended up peeling a lot of the crust and edges of the bread off. They have a large variety of very large drink options. I was able to find a small bottle of tea. There are better options for a quick lunch pick up and cheaper gas. For a snack item, bottle of water, using the restroom - good option.