I recently attempted to purchase a grill online for delivery, but the website kept glitching and…read morewould not allow me to complete the order. After several unsuccessful attempts, I decided to visit my local Ace Hardware store, which is conveniently close to my home. When I arrived, I explained the situation to the supervisor, Craig. From that moment on, he went above and beyond to help. He first tried assisting me with placing the delivery order directly from my phone, but the system continued to have issues. Rather than giving up, he spent a considerable amount of time working through options with me and ultimately suggested that I place the order for pickup. He then personally assured me that he would make sure the grill was delivered. Since it was Thursday and I needed the grill by Saturday, I was hopeful but not entirely sure it would happen. To my surprise, I received a personal phone call from Craig on Friday letting me know that his driver was on the way with my grill. This level of customer service is exceptional and not something you typically experience at a large box store. Craig took complete ownership of the situation, followed through on his promise, and exceeded my expectations every step of the way. A huge thank you to Craig for going above and beyond. Employees like him are what make Ace Hardware stand out. Outstanding service and a truly great customer experience. Thank you!

Love this store! Yes, it's a wee bit more than the Big Box stores, but the help, friendliness and a…read morefairly good selection of hardware. If you use the perks they send in the mail, the value is fairly competitive... Plus, the little garden and trinkets section is very eclectic and fun and pretty nice selections of goodies! Overall a good value, because how can you put a price on helpfulness?

It's a gas station that sells non-branded gasoline. I'm of the opinion that it probably comes from…read moremarathon or one of the non-branded Chevron racks. keep in mind that gas is cheap there but there are no additives to keep your fuel injectors clean. Your car will run on it, but eventually in the long run you're going to need to have your injectors cleaned. there is a reason why Chevron and Shell gasoline is more expensive. Because of the additives they put into it. I know this because I work in a refinery. I do not buy gas at any place that is not Chevron or Shell. I do this for the longevity of my car. Your mileage may vary.

Horrible place And all I wanted was a bag and I was 3 cents short and they wouldn't give it to me…read moreand half the stuff are expired would not recommend

Today I had the opportunity of meeting Joseph, the store manager. His overall customer service was…read morestellar and far exceeded my expectations. I was looking for boxes to hold mirrors and picture frames and he was eager to help. He described correct and safe methods to enclose mirrors. He willingly and freely offered used supplies (both blankets and boxes). The transaction took only a few minutes but I was overwhelmed with emotion about his generosity and frankness. He went above and beyond the typical service offered toward customers. As a manager, he will easily model correct service behavior to his employees, of that I am sure.

I rented a motorcycle trailer to pickup a large toolbox. Made the reservation online and called the…read moreday before to check it was all good. Once we got there checked in and they had to move some trucks out of the way but that lady loaded the trailer and checked all the lights and connections. I doubled checked and took a video just in case. Returned it 30 minutes before close and wheeled it off to the side the guy checked it out and we were all good. Price was same as receipt when I placed it. Very easy rental just make sure you reserve it beforehand.

The fills are the least expensive around. They fill tanks until they are 100% full. I've noticed on…read moresome days they have food trucks as well, maybe on tuesdays

2 times we came while open and they would not fill our tanks. we called first to see when they…read moreclosed and got no answer and were redirected to the national call center also can not get a hold of the workers there. They do not answer the phone and are unapologetic A..holes! Update after calling corporate the manager called me and and arranged for me to get propane in the morning at 7 am and at a discounted cost to make up for the lost time and frustration. I am willing to work with them again. for others be there before 3:45 to get a tank filled.

I go to these folks to refill CO2 tanks. The last time I brought one in the staff stopped me and…read morepointed out that the tank still had significant charge in it, cluing me in to a problem with my setup that wasn't letting the tank empty as much as it should. They could have just taken my money and given me a new tank, but they went out of their way to help me fix a problem I didn't know I had.

This place is great for fresh Co2 for your kegerator! They refill propane tanks too! I went to…read moreAirgas in Concord, they wanted $122 and would have taken 2 days. I found this place, a 5lb. tank exchange on the spot for well under $50! Cheers! The only drawback was that I had to kiss my brand new tank goodbye, he gave me a few moments alone together before the swap! . It was an educational experience and well as bargin!

Stopped by here to get a quick car wash and ended up buying the monthly special for 6 car washes…read more Michael was the attendant inside and was very helpful and very patient to go through the different car washes they offer and helped set me up once I downloaded the app. There was a couple before me who was also interested who also bought the monthly car wash and he was very patient helping them and explaining how it worked. Good guy. I've come across many workers and they're usually pretty abrupt and don't take the time to explain like Michael did. It took a while and without his help I'm sure the couple and myself included would've just walked away. A big thank you to Michael for all your help!

It's the chevron gas station at 3210 Buskirk near Best Buy…read more Their car wash has always had a small issue, weak blow dry, blowing up leaves etc. but it sort of got the job done. The last time we came our car was still soapy. They gave us a free wash code and then every time we came to redeem it they were closed for maintenance. I have the app so it also tells me when it's down and when it's back up. It went back up yesterday and our code had since expired. No prob, we bought another wash. It seemed promising. Then the blower did not turn on at all. The cars ahead of us it turned on for. Definitely don't get their monthly wash club thing considering how frequently it's down. But I just wouldn't go there in general anymore because all they offered us was a small towel to dry our suv. We would go because it's close to our house, and we always prefer touch-less car washes. So we had to get on the freeway to try and dry our car. It's not worth the time, money, hassle and disappointment!!! Pics of the wet car and the water marks after we "dried" it on the freeway.

This is a Chevron but Yelp isn't correcting it. It's good location next to the On-ramp for 680…read more Many house-less bodies in the area.

Today I walked into the store and as soon as I crossed the threshold the guy who worked there asked…read moreif I had a mask. I said no I didn't and before I could take another step he yelled at me "get the f*** out!!" I instantly took out my phone and started to record him at this point because I was so shocked. He then started calling me a "f-ing bitch and called me clown face with your makeup" - What in the heck??? At this point I told him he needed Jesus and walked out. This was the craziest experience I ever had. I would like to share the video on this insane employee with the owner. This person is clearly unstable and should not and I repeat should not be working in any customer service job ever!!

Do NOT fill a NEW propane tank here! These guys have no clue that you need to purge a new tank…read moreBEFORE you fill it with propane, even though I told them! That is also clearly written in red on a sticker that is on every new propane tank, and the sleeve around it refers to the procedure required (in English and Spanish). That sleeve and sticker must then be removed by the (licensed) filler. Photo's attached. If this is not done then any propane appliance that is hooked up will not properly function. That could be a dangerous hazard and even ruin your new tank for later re-fills. THESE GUYS APPEAR NOT TO BE LICENSED AND THEIR OPERATION SHOULD BE SHUT DOWN FOR THE SAFETY OF OTHERS! '76' should be ashamed to let these guys run this outfit!

Great place to get your smog check done. Staff was helpful and friendly. plus the price is right..read more

I always like going to this Ace Hardware in Waknut Creek…read more They are always well stocked with product and are very helpful in finding what you want to buy. Very friendly and a easy hardware store to navigate than the big stores like Home Depot and Lowe's.

It's not a bad store. They have good inventory and it's fairly easy to find stuff. The folks…read morethere are helpful. The problem is nearly everything is locked to the wall with those really annoying little red blocks on the ends of the pegs. So, you can't actually look at anything, you have to call someone just to do that. This is a huge pet peeve and just irritates customers. I guess the problem is retail theft. This is not the solution. Find some other way. Invest in the store instead of just milking it with $29.99 wrenches. I probably won't shop there anymore because of this.