UPDATE: On 08/22/2022 I posted this Yelp review...NV Energy Social Media Team reached out, I followed their instructions and got a prompt callback from Rep. SCOTT, same day. He was professional, kind and spent a good amount of time with me as I explained the firestorm of issues I was having with NV ENERGY. He apologized, and was forwarding my constructive feedback to management, he stated all issues were fixed and won't be a problem again. I have updated this from a 1 star to a 3 star, I will update it further in the month to come. Thank you. Over the last 5 months getting a hold of a customer service rep via email or telephone has been close to impossible due to impossible hold times. Horrible follow up, un-trained representatives, and the never ending cycle of red tape expectations and hoops that NV Energy has caused, yet NV Energy has absolutely no accountability. Every one of 4 different issues with 4 different properties has been an absolute headache to handle due to NV Energy's neglect and unreal expectations, when they have no expectations for themselves. I have had a good 10 yrs dealing with them and in the last 5 months they have ruined their own reputation with me. Sad, am hoping someone will wake up, take the feedback, and correct the issues they seem to be having. read more

I called and got a representative who did not want to help. I asked for a 3-day extension, and they could not do that anymore for notices. They need another electric company in Vegas. read more

Contacted NVEnergy through their (775) 834-4444 number. Spoke to a representative named Kaleb(Caleb?) He was absolutely amazing, patient, understanding and committed. He helped me figure out the details, transferred the account to my name (my mother passed) forgave any late fees or penalties, patiently waited for me to confirm my email and login (as I would have issues receiving emails under my mother's account) and was just very forthcoming and respectful. I believe he is the best representation you can have as a company. As he himself embodies the spirit of true, caring, customer service. Thanks dude! read more

NV Energy - Proof of call to NV Energy. Honestly perfect customer service. - Electricity Suppliers Near Me - Las Vegas, Nevada

Nevada energy qualified appliance replacement August 5th 2025 the dishwasher was damaged indentations paint missing I said something to the installer he disregarded me and I told him I wasn't going to accept the dishwasher also had yellow liquid and it when they were carrying it through the garage and detergent was coming out of the dishwasher a brand new dishwasher does not have detergent in it then when they hooked up the dishwasher everything inside the dishwasher burst into the hoses and they had to unclog the hoses and they started to do that in my sink which would unclog my other hoses and I said something and then they took it outside and then they banged the hoses all on my steps that will lead to my front doors instead of taking it to a trash can and didn't clean up their mess and left their empty water bottles and their trash they left in the box in my garage instead of taking it with them or asking for trash can. I looked up the decoder online for the serial number model number it says it was a 2015 model so this is definitely not anywhere near a new model that they advertised and they also advertise that it's the one year warranty I called Frigidaire warranty for my model number and serial number and they told me since I'm the second person to own it Nevada energy purchase it first and then I received the dishwasher because I'm low income for free they said it wasn't under warranty my warranty was voided so Nevada energy qualified appliance replacement advertises one year warranty this is false advertisement and I don't feel I received a new dishwasher and it was damaged upon arrival. And I asked the installer do not remove my two stainless steel hoses underneath the kitchen sink he left one and the other one was missing when he Departed the property and he installed the plastic one. After cleaning up the concrete outside of their mess of the detergent that they have banged all over my steps leading to my front door I went inside to wash my hands in the kitchen sink and then water poured all over underneath the sink the installer did not tighten up pipes that he and did and he didn't test the water before he left either and he didn't show me how to operate the dishwasher and the manual and the paperwork on it didn't come in a zip lock bag or any plastic bag he just handed it to me and it was all wrinkled definitely signs of a used Frigidaire dishwasher. I emailed right after the installer left qualified appliance replacement Nevada energy and told them the problems that I was having. I also contacted the business for the installer Maroma energy they said they were going to send out people to replace the dishwasher that they just installed they made an appointment August 7th 2025 then they called me at the last minute after me waiting all day long and told me they changed their mind for me if I had a complaint to contact Nevada energy which I did days went by and then when I contacted him let him know August 11th 2025 that the warranty company was not warranty this dishwasher because I was a second owner and I got it for free and they said they need to see a receipt. Then Nevada energy finally contact me and asked me multiple questions that they wanted to review my complaint so I had huge documentation and photos and PDFs everything and they still denied my claim to replace the dishwasher and they blew me off as far as the warranty you cannot advertise on their website that they have warranty and then you don't receive the warranty for one year this is misrepresentation false advertisement and I don't feel I got a new dishwasher the appliance decoder online with two different companies stated with my serial number model number Frigidaire dishwasher it stated it was a 2015 on two different sites for the appliance decoder. I'm very dissatisfied big waste of time emailing with documentation they had their mind made up already I am a senior citizen I feel like I've been taking advantage of I do not recommend this company the worst customer service, so now I have a dishwasher with no warranty cosmetic damage on it and it's not working properly. There's a start button and there's a council button if you hold the cancel button for 3 seconds it's supposed to turn off the dishwasher I've done that many times and the only way you can turn off the dishwasher is to unplug it. On top of that it was supposed to come my model number Frigidaire dishwasher supposed to come with an insulated blanket on top of it the installer brought it in with no insulation blanket and I asked him about why it doesn't have it on and he said it didn't need it I said can I take the insulating blanket off my old dishwasher that you just removed from my property he said no he didn't want to be bothered he just slid the dishwasher in underneath the cabinet and it had a plastic sheet over it no insulation blanket and I was told that that was going to catch fire. they denied my claim and reneged on changing out the dishwasher. read more

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I honestly am not real thrilled with NV Energy. They want us to be on time to pay our bill and yet the last two times I have tried to pay the server is down. I cannot call in as guess what I don't have the account number not to mention the account is in my sons name and I pay the bill, we divide expenses. I also do not have his social security number which I am not putting on a phone message or on the website. The social security number was not designed for all businesses etc., to have it. Hopefully some time this weekend I can get a server that is working and pay my bill. Get things fixed so we can pay our bill. Also, not thrilled about the overcharging you are going to instill during peak periods, especially when you were told you could not do this. Sick of monopolies, all of them. read more

Greedy beyond belief. Not only did they overcharge us for years resulting in a 63 million dollar settlement. Now they are scamming us with daily demand charges. This is just insanity. Shame on this company just pure evil. read more

Went to hearing. There is no limit to how far they will bilk us as customers. Even with solar panels I've not seen one benefit worth the price. read more

I have been in Reno NV since June, in / months there have been 10 incidents of power going out. I have lived in CA, WA, OR and TX and never experienced this leave of poor service. I calll the company and surprise, it's not their fault. I may actually try and get into politics to end monopolies like this. read more

Went in today to ask questions regarding a guarantor on my account, quickly got shot down with no care of understanding the situation. Just "you didn't pay your bill on time, so in order to remove them, pay the whole balance." Couldn't even ask any further questions cause she was so dismissive, then said I can only talk to a supervisor. But there's none on site, I have to call them again over the number. And guess what? Removed the guarantor with no problem. I needed to finalize my bill and shut off my service because I'm moving out the state, so I thought going in person was better than getting the run around with the automated phone system & agents needing to ask someone else. WRONG! The woman working your counter should be fired, because customer service was NONEXISTENT. read more

I have lived in Vegas for some years now. I have came across a few articles about them raising rates and certain fees. I have also heard about lawsuits as well. I understand why all of that is happening. It's like even if they don't get approved to raise prices they will. As soon as I pay a bill in full turn around less than 30 days later is another bill. That bill is higher yet no one is home to constantly use electricity to wear a bill should be $100 difference from the last one. Not to mention it's the summer. Sometime, it doesn't add up to what they say is being used. Most of the people in my apartment complex feels the same way! I also think it's crazy that we don't have another energy company choose from. From the looks of things now. There will be more high rates. read more

Website and app were either made by baboons or some 78 year old using COBOL. Service is reliable but let's face it when you are paying the prices they are charging and making mounds of money then it better be reliable. Pricing is just silly and they are always trying to get more from us. We reduce our usage by being smart so they jack up prices. Glad I got solar and right now I just have to pay them to allow me the privilege to "help" them with this energy crisis they keep mentioning. But don't worry they are trying to jack up those fees too. Customer service and their phone/email systems are TERRIBLE as well. Can't answer simple questions without going around and around in circles forever. The phone system is like a SNL skit where you are just screaming "representative" into the phone over and over only for the automation to ask "do you mean billing status?". No, I never said anything remotely close to billing status. I've been trying to talk to a human for 42 minutes. They have payment options listed on their website that they apparently don't support. Asking how to resolve errors when trying to pay, they cut and paste a response and ignore the fact that it's not working. Pretending like the option you are asking about doesn't exist. Dealing with them is rage inducing. read more

Your app and website are shamefully broken. I mean that literally. Your entire team should be ashamed. Every link just loops to the main page. The link to the third-party credit card service doesn't spawn a new tab. The auto-pay is inaccessible from mobile via the Google link and nothing within the app will take you there. There's a radio button for multiple accounts that has no submit. Each and every person involved with the creation of your website has caused untold suffering in tiny cruel doses to millions of customers. Be sad about it. read more

This is the worst service I have ever used and I've lived in many places The reps all say something different. I am reporting this company as they constantly add costs and can't explain why. You trust one rep do as they ask and then check your app. Then contact NV energy again and a different rep tells you something else. The worst! FU NV energy read more

Bait and switch.....been on balanced power for less than a year....already they want to raise my locked in amount from 186 to 241 Rich people suck the life outa poor people read more

the CEO of NV Energy, Warren Buffett, has made the decision to increase prices in the most unintelligent way possible. NV Energy will take your most active 15 minutes of power usage, multiply that by 4, and charge you hourly based on that price. this will cause many many people to lose their money, all so Warren Buffett can increase his already disgusting amount of money ($146.6 billion) hr can easily pay for ALL of Nevada's Energy bills himself, and yet he wants to be greedy and take even more of the peoples money. Change this policy or face the consequences of losing all business. read more

This is the only website/app I ever used that was super inconvenient. They make everything so difficult. Especially when you have a payment arrangement. And when you go online to try to pay towards your payment arrangement, it doesn't give you the option for that. Only the option to pay in full, then tries to take me to another website a third-party if you must to pay my stupid bill through a third-party it doesn't give me the option to click on payment arrangement and pay towards my payment arrangement. The app and website are poorly made. I believe an autistic person could've made a better website an app. More convenient for customers to use and more understandable. Sucks to say that this is the only electric company in Las Vegas. read more

If you have solar panels and get approached by NV Energy to participate in some sort of trial or experiment, do not fall for it! They offer you $100 and "smart thermostats" and you have to allow access to your solar panel and thermostat software for a month. The thermostats come pre-programmed to "save energy" which means you will be hot and miserable! read more

I heard that you recently asked the state of Nevada to approve rate hikes. The expenses you tried to slip in are to pay for golf memberships, massages, Golden Knights hockey games, bartenders, first class travel and spa treatments, manicures, pedicures, spousal travel for board members, hotel rooms at Vdara and the list goes on. If you are a customer and you are reading this. Be aware this is the reason our prices will increase. Shame on you NV Energy!! read more

NV Energy is garbage. Customer service is your typical fake sympathetic response. I had $136 given back to me after closing my account with no explanation why. Then i get charged a month later for $148 with no notice through mail or email. Money hungry company like all others. read more

Absolutely rubbish power company. They do maintenance on the hottest day so far of the year with no notice of outages. I've lost expensive fish in my aquarium due to this. If there were any of options for power I would switch. They over charge regularly. I've had to call more than once due to discrepancies in my bill. read more

Living in Sun valley on Saguaro Drive for 20 years. Never had brown out or power outage issues until about a year/year and a half ago. Every week to every other week constsnt issues. Power goes out by Selmi Drive, clear acre and N. McCarran area, and power goes out on Saguaro Drive too. WTF did your company do, put us on that same grid all of a sudden? If you did, get us off that grid and back on the original one we had. Fix this crap. You guys owe my money with all the hours we've spent without power !!! FIX IT read more

I attended a business meeting here. I was checked in my security effortlessly. As I waited for my appointment, I noticed how courteous the staff were to customers. Obviously, many need to activate or reactive service. There's an online kiosk and ATM available too. Nice. read more

The technician came out to switch to the smart thermostat wired out ac wrong and left our upstairs AC broken. We came home to a 87 degree house, called NV Energy, Nancy the representative told us he (the technician) wired it correctly, he will not come back and fix it. The representative was nasty, she absolutely wasn't listening to us, kept telling us it is our AC that is broken, even though she couldn't explain why before the technician touched my AC, it was at 75 degrees and after him, my AC just won't work... We ended up paying our own AC guy to fix it... Do not switch to the FREE THERMOSTAT....the FREE will cost you. The technicians they hires are not professional and you will end up with broken AC like us.... We just had our AC serviced beginning of the summer to ensure everything is good, so yeah, we are pissed. read more

NV Energy - NV energy broke our ac and peeled our paint.... FREE thermostat... not so free after all - Electricity Suppliers Near Me - Las Vegas, Nevada

NV energy is one of the worst companies in the state, I live in Reno and have outages every other month that's causes food to spoil. They don't pay u back or anything. Maybe fix the damn issue do I don't have reoccurring outages. It's shameful that u charge 200 a month only to not provide an unreliable service to begin with. If there was any other energy providers in nv I would use them. If you're a home owner and have the opportunity for solar, do it!!! Do not rely on NV energy they will only let you down. Not to mention they don't care about their customers at all. I would rather have a farm of hamsters running on wheel to produce my power than pay nv energy. read more

Definitely one of the worst and most useless company. Definitely thank you for the energy service. Such rude employees and very low quality towards customers and especially elders. A big shoutout to all the great hard working, very helpful, and educated individuals who take the extra mile of their time to assist. Certain employees who will value their customers and try to make the company not have a bad name. Low management. Takes hours to reach someone for service request. Need better people at the desk, in management to run things smoother, and for the cooperation to loosen up and check for people who are residents of Vegas. Value is just like we pay the bills. We ask for better assist and value us. read more

If I could give a ZERO star I would. Every week it's an issue with the power. They claim they replaced the generator to this little circle but every week the power goes out. I am a California born and raised and it's been a horrible experience out here in the desert. I would never return! read more

I'm giving stars and a slightly positive review only because in all fairness I've never had issues with NV Energy (until I did) and because of the supervisor I spoke with on the phone named Lucy. Lucy, thank you. You had insight when no one else seemed to take the time and be willing to listen and help me. I was told different things by every rep I spoke with, given different amounts due. I felt defeated because I was going to end up getting almost $400 vs the $200 they said they would take out my bank. I was in a panic because I couldn't afford $400 to be taken out. And I was in the right about the mistake in the amount due and no one wanted to listen to me. But Lucy helped me out and was able to clear the miscommunication and charges. It's pretty scary that a single company has a monopoly on a needed resource for people. So people don't have a choice but to do as they say even when we are in the right. We can't simply go somewhere else and get what we need. I understand working with frustrated customers and complaints is taxing and hard. I don't like being rude to representatives but some of them are so uncaring and can't be bothered to simply assess the situation from the customer's point of view. The company isn't always in the right and customers can be correct too. I wish more of the reps there had the willingness to help that Lucy had with me. Lucy saved me from so many money issues this issue would've been caused had they just gone through and taken my money. It's like a domino effect when bills are due, one thing topples and everything else does too. I'm just so thankful I was able to avoid that, scary to think I could've had to pay even more money I didn't have overdraft and late fees and not having enough for food and gas. read more

On Thursday, August, 18th, 2022 at approximately 0645 hours, I called NV Energy to better understand my current bill as my past bills were all 13 to 20 bucks, because we have solar. Well I spoke to a girl named Merna or Mirna in the, so called Billing Department and lets just say wow how clueless and rude. I basically start off by explaining I have solar and had it for two years now and the first year I know I wouldn't see much of a price difference due to being brand new to it. Yet the second year not seeing a price drop was incorrect. Merna / Mirna began immediately stating the funny bs line they're told to read off about having teenagers using the thermostat, thermostat set to low, unclean AC, clean air filters, items left plugged in that aren't in use, and etc. Well as she is saying all of this I told her that we do not leave anything plugged in and haven't done anything different as our kids are young and not teens and never once touched our thermostat, things left plugged nothing, and etc. She cut me off and said well we have hot and humid months and your last bill was high and the 4 months are normally high. I told her not when you leave your thermostat at 78 degrees and it barely comes on due to leaving it at the said 78. She again cuts me off claiming now that I once a year get earned credits for the solar panels and I used all m credits lol. She said I had credit when it was installed back in April which is false as I have family and friends who've been doing this for over 40 years and stated the first year you won't see any price changes. As I was clearly getting nowhere with understanding the bill and it was clear she was dumb and ignorant and kept using excuses for the heat which I lived here all my life, I asked for my new number to be put in the system, so I can get into my account. She claims to have done this and as she was getting ready to hang up she stayed on the line to legit keep me from doing the survey lol yeah F these clowns, NV Energy hires some real a** holes who get away with disrespecting people. Can't wait to see new Energy companies coming in this State instead of having one bs one that mistreats customers. When I had to call back I spoke with a girl named Nikki who was honestly a 5 star rep who listened and actually did her job while being beyond polite and even allowed me to speak to a Supervisor about the last rep. Problem is this Company doesn't seem to understand that there are very foul employees that lack heavily with customer service skills and are very rude and seem to get away with the disrespect. read more

I spoke on the phone with a rep named Jason on Thursday 1/19 at about 7:40am. He was extremely rude. He continued to talk over me. He was yawning and sighing on the phone like he had somewhere better to be. He was completely disinterested in LISTENING to me - and kept cutting me off to tell me something that was not true. He needs training or a new job. This is the WORST experience I have ever had with NV energy. I've never spoken to someone like that. read more

NV Energy is a total joke. The customer service number of 702-402-5555 is completely automated and no way to talk to a person. General public should be allowed to be off the grid. As a retired journeyman electrician, I know for a fact I can power my mobile home cheaper than them. Was on hold while this is being done and was disconnected again. Twice today read more

I requested service and it took 30 minutes to talk to someone who wasn't helpful. Just a complete waste of time.

Their "Equal Pay" is a complete scam. Buyer beware!! Once you move or cancel service, they hit you with outrageous amounts!! They break their own terms of service with this. RE: Comment below from NV Energy I've spoken to 3 people, one a supervisor. They all support this scam!! You have not heard the last of this. Please feel free to contact me about class action in progress. read more

After 25 years without a late payment, payment electronic and 12 equal payment program. I don't look at my bill normally because I have a credit, they raised rates so much that the account got pass due to the point they charged a new deposit of $210, they don't look at the last 25 years and the situation? Will not credit the deposit or look at the big picture. I guess they needed an extra $210 along with rates going up read more

so bad, they do things whenever they want, have had my family without power for weeks and they have no rush or sense of urgenc to help out, what are we paying them for? read more

This is by far the worst service I have ever received from a company. They seemingly hate their customers. My power has been out for multiple days and I have called many, many times to no avail, even emails get barely any answers. What a joke. read more

Shady and greedy as can be. Sadly there are no more options to provide energy. To pay your bill by phone you have to pay additional money... and go through a dozen prompts. If you're late paying regardless of the amount of time, they that tack on a ridiculous fee of hundreds of dollars and call it a 'deposit'. However, when I pay weeks in advance I don't get a reward nor a discount. WTF? What happens to those folks who are late because they really don't have the money? Adding a few hundred dollars to their bill is a really disgusting practice Doug Cannon, Brandon Barkhuff, Jennifer Oswald, Tony Sanchez. These guys don't worry about a thing since this is how they can afford their own exorbitant salaries. The increase in service fees is not in keeping with the 'commitment to deliver low-cost energy'. LET THE GOUGING CONTINUE! read more

They improperly notified my bill a n d then tried to charge me a deposit when it was waved when I turned on service keep an eye out. Them they turned my power off in the heat read more

Call 2 times,Sit on hold for 20 minutes each time and they simply just Hang Up on you. NVE is TRASH read more

NV Energy's new rate increase should be deemed price gouging. I have used less electricity this year and yet my bill is almost 40% higher. NV Energy can't claim "Supply Chain" so this is nothing more than GREED from a monopoly of a company. read more

I just want to say that I just spoke to Lucy at NV energy in Las Vegas she is wonderful my neighbors 83 years old they were going to shut him off I called two people prior to calling Lucy to beg to not get him shut off he pays his bills long story short she is the only one that worked with us and his power is not getting shut off so five stars to Lucy the manager should give her a bonus the other two ladies I spoke to didn't even help us at all they said no he's getting shut off if he doesn't pay so and so amount and it's how hot outside right now and he's 83 years old with a little dog in the house and two birds so thank you Lucy you're amazing thank you so much God bless you read more