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    Verizon

    3.6 (100 reviews)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

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    7 years ago

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    11 years ago

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    8 years ago

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    10 years ago

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    8 years ago

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    7 years ago

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    12 years ago

    Sean gave fantastic service and did an awesome job taking care of me! He explained all of our options, made great recommendations.

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    8 years ago

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    7 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    8 years ago

    Never leave Yelp reviews but went out of my way to post this as It was an awesome A+ experience ...... thanks for all the help Kenny!

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    9 years ago

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    9 years ago

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    12 years ago

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    14 years ago

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    11 years ago

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    Page 3 of 3

    Ask the Community - Verizon

    Review Highlights - Verizon

    Love this store, the rep Duglas and the Manager Anthony are so knowledgeable,helpful, and friendly.

    Mentioned in 13 reviews

    Read more highlights

    You might also consider

    Verizon

    Verizon

    (482 reviews)

    $$$

    The Verizon retail store is located at 368 South lake Avenue Pasadena California 91101. It is in…read morethe business district of South Lake Avenue. While it is accessible from South Lake Avenue, the best way to enter Verizon is from the South Lake Parking District behind the store along Shoppers Lane. There is also a small parking lot directly behind the store with about 18 parking spaces. When entering the store from the parking area, you are greeted with a friendly hello at the reception counter. Here you will be asked some questions about the reason for your visit. They handle a lot of situations at this Verizon location. Everything from accessories, new phones, notebooks, Laptops, to mobile phone connections and plans. I was surprised to hear that they handle a number of corporate accounts. After waiting a few minutes, a consultant led me to a desk for a "how can I assist you" interview. After explaining that my phone was old and not always reliable, I needed a new phone. All my phones lately have been Samsungs so the new Samsung Galaxy S26 Ultra was my choice. After making my choice, Yaz went to the back and brought out the phone and papers to go over. I appreciated the explanation of the options that were available and checking my wireless plan to make sure that I was getting the most for my money. I also asked for help transferring all of the information from my old phone to my new phone. After making sure that I had no other questions, I paid my bill and was on my way home with a brand new phone. The whole experience took about an hour. Yaz was the perfect consultant. He was friendly, engaging, and very knowledgeable. I was very happy with everything about my visit to this location.

    Sarah: Love Sarah she did a great job helping 2 of us…read morepurchasing 2 new iPhones. She was extremely Knowledgeable, Professional and definitely patient. Strongly suggest you asked for her. Sarah is a true asset to Verizon.

    Frontier Internet

    Frontier Internet

    (394 reviews)

    Chinatown

    When Frontier's fiber service became available in our neighborhood, I was one of the first to sign…read moreup. It hasn't disappointed. The download speeds are at or near the promised 1 GB, what makes fiber different is the upload speed is also identical. I did hesitate becoming a Frontier customer given their past reputation for poor customer service, but that hasn't been my experience. I've had service techs visit me twice, both on time and successful with their service. Price point is a bIt higher than the competing cable service (then again, you kinda have to get their cell service to get the best deal). Still, service has been fast, mostly trouble-free, and consistent.

    I am having an absolutely terrible experience trying to get internet set up at our home, and…read moreunfortunately, we have very limited provider options. I originally ordered service on March 31st... and it's been a mess ever since. I've had multiple appointments confirmed, all requiring someone to be home for a 4-hour window, and not a single technician has shown up. I call the day before, the day of, and each time I'm assured someone is coming, only for no one to arrive. The number of hours I've spent waiting around and on the phone (over an hour today) is honestly unbelievable (and not in a good way). What's even more frustrating is the lack of communication and coordination, internally, they don't even seem aligned on what's happening. At this point, I'm beyond frustrated but stuck due to limited options. If you have a choice go elsewhere, do it.

    BAI Connect

    BAI Connect

    (790 reviews)

    Sherman Oaks

    Jeff V installed my fiber internet today and he was fantastic!! Super friendly, professional, and…read moreclearly experienced--he was thorough and did a ton of troubleshooting to make sure the setup went smoothly. He even discovered a damaged wire in one of my walls and went above and beyond to get everything working through another cable port. He was incredibly patient while I shifted things around so he could reach the panel in my closet, and he also helped me update my SSID and password, which I really appreciated! Did a wifi speed test right after and it matched the target right off the bat! Highly recommend Bai Connect/Zentro--their value for the speeds totally beat out AT&T/Spectrum (not to mention headache-free!)--and I'm super happy with Jeff's excellent service!

    This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

    Gadgetneeds

    Gadgetneeds

    (186 reviews)

    $$

    Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

    I dropped my computer in January of 2026 and completely cracked my screen. I brought it for for a…read morerepair, and they were able to fix my screen within 24 hours for $350. I was very happy with the service until my screen cracked from a very light touch in May of 2026. I was puzzled that a simple touch to the screen would crack it so easily. After the initial repair, I have always been very mindful of how I interact with my computer, as I work from home and need my computer on a day to day basis. I brought it back to Gadgetneeds to explore solutions. While I was telling the reps what happened one of them asked me "do I believe I the words I say? You must have done other damage to it." I told them that it is really bad business to insist that a customer is lying, and that I refused to pay $350 again to only be faced with the same issue in 4 months. I recommend avoiding this business. It is unfortunate that Gadgetneeds is not only able to stand by their work, but also questioned my integrity while trying to make this repair happen. I will find a business that is able to listen to their customers for this next repair.

    Verizon - mobilephones - Updated May 2026

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