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    Verizon

    2.8 (103 reviews)
    Open 10:00 am - 7:00 pm

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    13 days ago

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    9 months ago

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    9 months ago

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    1 year ago

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    9 months ago

    Marty is the best! He always goes above and beyond for us to take care of anything we need.

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    1 year ago

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    1 year ago

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    4 years ago

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    3 years ago

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    4 years ago

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    Victra

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    Photo of Eric H.
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    3 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    Victra

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    3 years ago

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    4 years ago

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    3 years ago

    Great service. Very kind and took their time to understand my plan. Referring all of my friends and family this location.

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    3 years ago

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    7 years ago

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    7 years ago

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    3 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    Victra

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    6 years ago

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    Victra

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    5 years ago

    Brandon who help my mom with her new phone was very professional and courteous wish there were more people to deal with like him

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    6 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    10 years ago

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    12 years ago

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    5 years ago

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    11 years ago

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    7 years ago

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    5 years ago

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    7 years ago

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    Page 1 of 3

    Ask the Community - Verizon

    Review Highlights - Verizon

    Thank you for making the most of our experience and he deserves a raise!

    Mentioned in 5 reviews

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    iProtech - Simi Valley Professional iPhone Repair - Storefront

    iProtech - Simi Valley Professional iPhone Repair

    4.5(122 reviews)
    3.0 mi
    $

    Robert was very helpful and it was a good experience. I would recommend their store in simi valleyread more

    My phone took an obscene amount of time to fix with a red flag in the beginning I should have paid…read moremore attention to: 12/20 Phone screen cracked and half the screen is black so I emailed on Yelp for a quote. They are the cheapest so I decide to go here (I've since learned my lesson). Get there about 1 and the door is locked but hours say they're open. A neighbor heard me knock on the door and told me the guy was probably out to lunch (with no sign saying when they'll be back) but before I could leave, they called him and he said he's walking back over. I'm told the cost to fix my phone is $50 more than was told previously but I'm already there so I tell him fine. He orders the part and tells me it'll be in by Monday 12/23 I'm told the part is in so I go to get it fixed. When I arrive, the worker tells me that "they sent the wrong color" (black instead of purple) and asked if I still wanted it. The color doesn't really matter to me at that point, I just want to be able to see my screen, so I tell him fine and pick my phone up about an hour later with tape holding the screen in place so "the glue has time to set" which never happens 12/29 Go back because glue is not holding my phone together. They reglue it 12/30 Go back because glue is not holding my phone together. They reglue it and mention my battery might be swollen and if it doesn't work this time, I'll need a new battery (another $90). I ask why that wasn't mentioned when the phone was first "repaired" and was told they must have missed it 1/4 I go into iProtech and tell them something is wrong and they need to fix it. They tell me it's my battery for sure and my phone won't close until I replace it. I head to another phone repair place and ask if they can give me a second opinion on my phone. My phone is opened up, I'm shown my battery is not swollen, screws are missing, what they ordered to repair my phone was not a Samsung product (Samsung doesn't have matte black products), things are sticking out that shouldn't be (such as the S-pen), AND told they aren't supposed to use glue (3M tape is to be used). I go back to iProtech and tell them I want my money back or they need to order the right parts for my phone and fix it correctly (he did admit they use 3rd party products). I'm told it will be ordered and ready Tuesday. 1/14 I'm called saying the parts are in and I ask what happened to last Tuesday. I'm told they called. I called him out as I don't have any missed calls or voicemails. I go in, confirm that they have the correct case/screen that's from Samsung, and leave my phone for an hour. Upon returning I'm told it WAS my battery but they replaced it for free. Suuuuuure. 1/20 Phone is finally looking and sticking together appropriately. The only reason they get 2 stars is they finally fixed it.

    Photos
    iProtech - Simi Valley Professional iPhone Repair - Business place

    Business place

    iProtech - Simi Valley Professional iPhone Repair - This is the phone after Adrian broke my screen!!

    This is the phone after Adrian broke my screen!!

    iProtech - Simi Valley Professional iPhone Repair - Parts that aren't the correct color and aren't keeping together

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    Parts that aren't the correct color and aren't keeping together

    Verizon

    Verizon

    2.2(164 reviews)
    3.0 mi
    $$$

    Thanks Tarek for your patient help with my phone! Unfortunately after glitching a lot over the last…read more2 years, my 13 was DINE! So...I decided to get my new phone upgrade! (FREE) I really appreciate the fact that he wasn't in high pressure sales mode! He showed me all my options, costs, savings etc...and he helped set it up. I've been coming to this location since they first opened and have always had great customer service! Not sure about all the crappy reviews? I think maybe they expected more than what the stores are set up to do... They're really for sales and minimal tech support. They do a great job here regardless of what the 1 star reviews are saying. Highly recommend coming here and please note, this is a corporate store and I have made the mistake of going to an "authorized Verizon dealer" store twice where both times I've had BAD experiences-both occasions they totally messed up our account! Shady dealings! High pressure sales approach and lies. Stick with the corporate store! Thanks Verizon! Happy 31 year customer!

    This store HAS 2 STARS * * which tells all. A very poor…read morerating by the yelp standard. The only way that this could be anymore accurate is if it had ONE star. Read the reviews and see the recurring theme~ I won't make this an EPIC RANT~ however this should be known. I had a ridiculous new phone issue that cost me around 16 hours of my life ( was probably more) and lost income from December to March in trips to this stupid store. The problem was partially with the phone but more so with the service and I had to suffer through random employees guessing at the unsolvable problem, with bunches of pointless phone calls to customer service, from within the store with employees (ironic) yet not telling me they were taking guesses at the problem and speculating the entire time. *No existing protocol for such a problem exists and it likely remains that way.(Yet T-Mobile DOES have a fail/safe for such an issue)* Trip after trip after trip to the store- all with an undercurrent of increasing condescension and being patronized. I kept coming back and entertaining the nonsense because I REALLY DIDN'T WANT TO LEAVE VERIZON (Stockholm Syndrome) until I finally got fed up and cancelled everything and simply went to T-Mobile in mid-March. Ironically, I was with verizon for over 16 YEARS with no problems. In less than an hour I had a new fully functional service and strong signal bars everywhere I go with T-Mobile. On a few of the trips I had to suffer through with this store some mindless "Party music" that seemed to hold some importance. Some employee kept playing the party music noise which was counterintuitive, undermining the integrity and seriousness of the store and my problem. The party music was derailing my thought process, and focus and I probably would have said YES to anything to be able to get out of there!! No one seems to read the customers here. Maybe mistakes, and poor customer interactions are covered or hidden to maintain a status quo as often is the case in retail? Maybe the store is poorly run. I don't know. As for the company verizon, I had a pretty good overall career experience, and some satisfying interaction with other verizon stores, but this store FAILS. Something is wrong here. Most people will not likely have an experience such as myself and some others on here but It is no wonder verizon is hemorrhaging customers. I'm also now paying $50 instead of $73 per month as an accidental BONUS!! We were also motivated to cancel the lackluster, problematic verizon home cable and internet as a result of this painful encounter.

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    Verizon
    Verizon
    Verizon

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    Verizon - mobilephones - Updated May 2026

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