Always great service always there for us. No shenanigans. Best place to get dialed in with your cellular needs. read more

Very helpful knowledgeable and not a rip off.... I know you're supposed to use 85 characters so I'm gonna keep talking about using this information read more

Young and Joe continue to offer top notch service. You will feel like a true customer, and not just a number. The only place to go, hands down. read more

After being turned away from the Verizon store on Tapo Canyon saying they aren't Customer Service, I went into this store. Lo and behold!!! They provide Customer Service. They were amazing. Just like Verizon had been in the past. Looks like you have issues at the Tapo Canyon Store. I've already told my daughter to go to this store. Thank you!! read more

These guys make you feel like family. They're honest, patient, and friendly. I would highly recommend going here versus a Verizon corporate store. read more

If I have a problem with my iPhone that needs someone from Verizon to deal with it, I always go here for help. They are super friendly and are willing to help! Whenever I have a problem with my phone or need a new one, I don't waste my time going to a normal verizon store which have long waiting times and try to just get you in and out the door. This place get things done right away and have great prices! read more

Friendly, rapid courteous service. Quickly getting new sim card activation in under 15 minutes.

These guys are the Gods of cell phones. They are so much better than Verizon owned stores. They keep me up to speed in the latest promotions and how to tweak my plan for max benefit. 4 family members means 4 phones and lots of activity. Verizon customer service phone support is the worst so I call these guys and it's handled! read more

I honestly want to say that I have excellent experience with them. They are both good people. I recommend them to when you have any hard times. read more

Young is the best !! He is knowledgeable , caring and HONEST !

Iv tried to be a Verizon customer twice now and each time it doesn't work out, the customer service is below anything I have ever encountered. The lack of care from the employees who dead eyed stare at you and say "no" is incredible. The team at this store needs coaching, even the most simple request results in being handed a sheet of paper with a phone number and told "you have to call them." Super regret this transaction and will be going to a new carrier when I can. Each of the employees Iv dealt with have been truly some of the worst customer service Iv ever had. read more

I mean ..... OMG THIS GUY IS JUST MAGIC LIKE THIS IS VERY GOOD TO SEE AND COMMUNICATE WITH A PERSON LIKE YOUNG MAI!!! Yall can't even imagine how much i appreciate this guy took care of every issue i had in this past 2-3 years with my phones and connections!! very polite and respectful to everyone around him and the most helpful!! very experienced and professional about everything, knew 10000% about job and everything thank you so much Young i'll be very happy to get helped by you next time again ! read more

Today I arrived at 1:37pm at the time there was 4 employees serving 4 customers at their counter. An elderly couple waiting, as well as a older woman by herself waiting. I sat down waiting for a guy to come to me 20 minutes later, to as they say check me in. After telling him I was there to transfer my number and service from T-Mobile to Verizon I was made to feel the wait would be long. I asked the gentleman how long and he said 30 minutes and I agreed to wait. At 2:17pm a woman came in and took a seat where once were 2 Verizon workers were once sitting. In over a 1 hour time 1 customer who was being served upon my arrival had been sitting over 30 minutes unattended and looked frustrated. At 2:47 the woman who had sat waiting asked now 2 of the only employees still on the floor what was going on. He said the managers were in the back in a meeting and shed have to wait. When she responded its been almost 2 hours, she was told she wasnt the only person waiting. She left very upset and with no care from the employees. Soon after a employee came from the back and the husband of the elderly couple approached and asked what was going on he had been waiting almost 2 hours. This man was given a similar response: you are not the only one waiting. At this time I stood up and asked can we get a manager out here? His response was "for what" I replied saying we all been out here for over 2 hours we need to speak to someone. He responded "well you have t wait." I then said I been waiting and would like to speak to the manager. He told me to sit down and wait or leave. In a very disrespectful manner. When I told him I didnt care to argue with him and wanted a manager he in a aggressive manner asked me who I was to question him this way, and ive lost my place to leave. I left Verizon 8 years ago because of this store. Now I was reminded why. They have no regard to customers. This employee who so everyone knows was a younger african american, with a very bad attitude and aggressive arrogance to him, went on to tell me I was just mad he made more money than me and to leave. I went to my vehicle and called Verizon and made my complaint as well as got served by a very helpful gentleman. I will never step foot in this store ever again. Id rather drive. This store needs serious help read more

I am very disappointed in this business. I hate to write this review, but i have felt compelled to. I've been coming here for years with my business, even when i moved out of Simi Valley, i drove out of my way to come here. I've been under my moms plan for about 5-6 years, meaning that's how long I've given them my business. In those years, I've paid my phone bill on time and I've cracked / damaged / broken iPhones plenty of times. I thought my business would be appreciated. I have been noticing each and every time i go, I'm either told something different than what is originally promised or I'm over charged. This time around, i had gotten my phone wet and i was hoping they could at least open up my phone and diagnose the issue and see my cheapest option. They wouldn't even open up the phone, young and Eric i think is his name ? Eric just went "it's probably the digitizer" so i said can y'all just open the phone see what's wrong and fix the issue ? young a little after said "yea we can fix one part but if it breaks after what good does it do?" How can they say that but still not even open up the phone? I wanted a diagnosis and my cheapest options. They just ASSUMED. They instead said we can go through insurance which will be 250$. 250$$??? My cheapest option? I walked out and cried. They wouldn't even open my phone up. i knew damn well that wasn't my cheapest option. I drove 60 miles out my way because i an a loyal person, but i will not keep coming back here. My phone plan bill is also pretty ridiculous. I'm going to switch to spectrum mobile. I ended up driving back to my apartment in encino and 10 minutes down the road, i found Mobile Shark phone repair. He opened up my phone and diagnosed the issue, he saw slight water damage but one small part needed to be replaced. He replaced the part, reset my phone, and it turned back on like brand new. And no it wasn't the digitizer or whatever... don't know what part it was honestly. He gave me a new phone case and screen protector for 150$$$!!! I thanked him up and down. As for vision wireless, I will only be coming back here probably to give back my iphone to start a new plan. I am really disappointed in here. Please, if you see this review Eric or young, do not call me cuz i know y'all have my number. I am just really tired of being told "that's all i can do" when it's just not, and there are always more options, it's just up to ppl if they want to even try to look at the issue or not. Thanks for the years of service, but I'm done read more

I NEEDED technical help with an uncommon smartphone and Young fixed the problem in a matter of seconds! As well as gave me extremely helpful information regarding avoiding the technical issue for the future. Vision wireless has got your back, Young even sent me of with an attachment needed for the off brand device I'd brought in read more

these guys have been in business for years, and their absolute professionals and experts in their field, bring a personal touch and establish relationships to the business read more

I have been coming to this business for at least 10 years and every single time they consistently find me the best plan to suit my needs, the least expensive, and with the most features possible (even if it means keeping the plan I'm on). And they do it so quickly and efficiently, I just cannot recommend them enough. If you are still going into a carrier's store (Verizon, AT&T, etc.), you are absolutely wasting time that could be much better spent. Thank you again, Vision Wireless! read more

There's a reason they've been around so long. Friendly and honest customer service! My parents have been going to Vision Wireless for years. I joined the family plan a couple of years ago and have bought 2 phones through them. They help my parents on a regular basis with technical issues or what I call "old people tech issues". Even though I moved out of the area I still use them for service support and upgrades. Thanks guys! Keep up the good work. read more

I cannot express how great these people are at this Verizon wireless he took, owner young, A problem I thought I was going to have to consume to the tune of $1000 to getting me all my credits back and getting me into a new phone that will sync up to my car. I wasn't told by the kiosk at Costco that the Samsung note 9 would not sync with the Range Rover. And they did not want to do anything about it. Young took his time and was late picking up his children God bless him, to solve my problem which he did I'm taking family members in there this week to get phones. Before you go anywhere else please go here they are amazing read more

I have to say that it was refreshing to find someone who is honest and not trying to sell something that wasn't needed.I was going to buy a new phone to replace my husband's phone that he dropped, but the owner said it only needed to have the glass screen replaced. He was right! He saved us a lot of money and time! I would definitely recommend Young to my friends and family. read more

I've been a client of Young for at least 12 years. As always he hooked us up with new phones. Upgraded my wife to my 5S and I got a new iPhone 8Plus. He moved all of our data and apps from our old phones to our new phones and we are thrilled. Young is so knowledgeable about all aspects of the wireless industry. Since working with vision wireless...I never have and never will go direct to a Verizon store. He's never given me a reason to even attempt going direct. Awesome service, reliability and trust. read more

With the current situation (corona-virus), i was in quick need of backup phones for my business so we could work from home. The guys at Vision had what I needed in stock and made getting the new phones easy by assisting with transfer (data/setup). They definitely know what they are doing. Thanks for the quick service when we needed it! read more

I came here to get my first smartphone, and I was helped by Joe. He was patient and helpful, and tried his best to answer my many questions. It seems that they only have one or two people working at once, which means wait times can be long, but it is less hectic and more personal help than at the Verizon store. Vision Wireless is a certified Verizon dealer, and they are a fine alternative to going to the actual Verizon store. They sell phone cases and protective screens, as well as accessories, but you would likely find cheaper online. read more

Young has been our guy for 15+ years. He is thorough, knowledgeable and an advocate for you with the big cellular companies. Trust him, he knows his stuff. read more

Such a great store! I've gone there many times with phone issues and upgrades and they are always so helpful. Very polite staff who are very accommodating. I don't go anywhere else to fix my phone or to get a new phone! read more

If I could give zero stars I would. I don't remember the guys name who "helped" me but he was rather rude. I went in asking for a QUOTE and he was insisting on knowing the number and last four of the social for the main person on the account, I told him it was under my fathers name and he just had a terrible attitude explaining that he couldn't tell me how cheap he could get our bill if he didn't know how much data we used. I explained to him how many gigs we used and that I knew our current plan, he then slammed a paper down in front of me with information on the plans that Verizon offered. I couldn't leave fast enough. I won't be returning here for business. read more

Went in yesterday to see about getting daughters phone fixed. Young helped us and was extremely helpful and knowledgeable. We thought the phone was a total loss, but he changed the screen and it worked perfect. Definitely felt well taken care of and confident to recommend. read more

Great customer service every time. I always come here for my phone needs. Young and Joe are the best

The guys working there are awesome. They are so friendly, helpful and will help you get the best deal possible. I've gone there multiple times to get my screen fixed and they do it so quickly and they also have a warranty. I wouldn't go anywhere else and I would suggest this place to anyone looking for phone help. read more

I always go here for help. They are super friendly and help me a ton! Whenever I have a problem with my phone or need a new one, I don't waste my time going to a normal verizon store. I always go here!! They get things done right away and have great prices! read more

I went in today and was helped by Young Mai. He was AWESOME! I needed a phone to sent my brother asap serving in Iraq. Instead of selling me a new phone he took the time to check/test and see if he could fix what I had brought in and was able to take the broken phone and fix it and refurbish it in no time, right in front of me! (And I was quoted at an unnamed" fix it" place $175 and wouldn't get it for a few days). I was very impressed by his professionalism and his patience (I also heard him help multiple people just by phone with no hesitation while I was there). Thank you! You really helped me today and I appreciate it! read more

We have been customers of Young's for 10 years or so. When in Europe we asked him to switch our Int'l Travel Plan to Daily from Monthly to reduce charges. Had to call him twice from Europe to get this done. We needed a SIM card for our Verizon phone and he wanted to charge us $20 - we called Verizon and found out this is FREE at any Verizon Store. Needed help transferring info from Iphone 5c to 6s - he wanted to charge $30 for this service. We called Apple and they walked us through the process for FREE. We saved $50! read more

I can't tell you how many times Young and Joe have helped not only me but my entire family! I have gone in there with some simple questions and then some more difficult problems which ended up with my having to purchase a new phone. But the purchase of the new phone just didn't happen after looking at it for a few minutes they both worked on it a couple of days and tried different possible solutions before pronouncing it dead. They also tried to save my phone info, regretfully, to no avail. But even though they had to pronounce my phone dead, I wouldn't go anywhere else! Thanks Young and Joe for all the work you put into your business and customer care, it shows! Denise H. read more

Every time my family and I come into this store we are blown away with the customer service. They always go above and beyond expectations. I wouldn't go anywhere else. read more

I had paid my Verizon bill on time, and it was never posted to my account. Verizon did this in Dec of last year, and again January of this. Because of Verizon's inept practice of not posting payments , it cost me $30 to cancel my check at the bank today. I had to pay this bill quickly but did not want to go to the Town Center Verizon because of the ridiculous long wait that I have experienced continually. I am so grateful to have found Vision Wireless. Made my payment which was reflected on my account immediately. On top of this, Vision had a look at my account and saved me $10 a month on my bill. Hey would Verizon do that for me, don't think so, why would they when they can charge late fees at $5 a pop to people who pay on time, yet they choose not to post. I know this is a chronic problem with Verizon, my sister has them too, and even with direct pay, they tell her that her payment was not made on time.. Bottom line, I am now a fan of Vision Wireless, great customer service. Save yourself a ton of frustration and switch your business there too, believe me you won't be disappointed. read more

We always come here. It's so conveniently located in the center of Simi Valley and there is always ample parking. Just today we upgraded our son's phone and it took us less than twenty minutes. I can't remember a time when that has ever happened at another Verizon store. They are friendly, helpful, and always try to find ways for us to save money. read more

I have been a customer of Young and Joe's for over a decade. I can honestly say that I will never leave Verizon - only because of these two. Customer service is slowly dying, but you can't tell that to Young and Joe. They value their customers and it shows by their care and support to make me and my family happy. Their knowledge about Verizon, all of the phones in the market and what is best for my family is beyond compare. Better than a "genius bar". The store could be full and they make sure I know, they see me and I am important. Vision Wireless - the only place to take your business!! read more