Huge thanks to Crystal P., Senior Mobile Expertat the T-Mobile Simi Valley store! She was incredibly kind, patient, and professional. Crystal caught a mistake from a previous upgrade at another location and also quickly realized that what I thought was a screen crack on my iPhone 16 Pro Max was actually just my screen protector. Her sharp attention to detail saved me a lot of stress. Truly outstanding service--highly recommend asking for Crystal! read more

Trying to deal with an issue with my account I tried to use the app and it would not complete the task I needed. I called customer service who said I needed to go to the store. The store told me to use the app. And the app did the exact same thing as it did before. Do you see where I am going with this? They tried to assist me. I had to wait about 15 mins to get help. They did everything they could but did not resolve the issue. I will speak to someone in customer service tomorrow. They will probably tell me to go to the store....Oh well. Follow up/: It appears that the issue was fixed. Jesus was excellent at resolving this. Customer service never returned my call however after calling in they told me it was taken care of. read more

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The associate was very friendly and helpful. I would recommend this store to my friends and family.

Sales people should know what's going on. I purchased a watch and after I paid, the band did not fit. Guy didn't know what to say other than oh well! I learned later that watches come in S/M and M/L band sizes! Hello... the professional did not have a clue! Giving him a 0 on my survey read more

I went in today and there was no wait! I was greeted with a smile! Ivan was very professional and solved my problem. I guess I didn't know I needed to change my password! He helped me by giving me some hints on how slightly I can change it by ... I can't tell that part. But I'm writing in because I believe Ivan helped me with encouragement as well as novelty and now I have no problem! Go to him! He knows what to do! read more

I was just there today with my wife to get the phone we bought online activated. I wanted to thank BRYON for his Professional Service. I will be going back and asking for him! Good Experience! read more

So grateful for the fact that I came in and had such a great experience. Came in looking for a new phone and was slightly torn between two options. After being checked in I waited less than ten minutes to be helped. Alondra assisted me in not only choosing a new phone but also some accessories, and setting up the transfer from my old phone to my new one. She was very patient and informative. If you've ever had to sit at a mobile phone store during an activation or upgrade you know it can be tedious and drawn out but luckily with Alondra it was over in no time and I'm very happy with my new device. Thank you! read more

Very terrible experience. Poor customer service and though they have a lot of staff their response time was very slow. Just to return an item took almost 2hrs! It's not like it was busy or anything but just staff working like they don't care about your time at all. Oh also, the staff weren't friendly at all. read more

Horrible service went to this location to upgrade my daughter's phone, 6 workers standing around talking , when I asked for help they said I need to download the T-Mobile app . They didn't want to pull my account everything is apparently has to go through the app and that's absolutely ridiculous! read more

Stood in the store for a good 20 30 min, I was never approached for check in. 1 employee was standing around dicking with his iPad device while others were assisting customers A family walked in and they were checked in before me. I left immediately, lost a sale from me today. Terrible customer service read more

Eric was very helpful. Polite and respectful i would come to the team mobil store on cochtan in simi for all my phone needs. Thanks again Eric you saved the day !!!! read more

me & my daughter from kenya africa came into this store wanting to pay bill on a sim card! but her service was metro pcs not from tmobile! bryan tried to help her pay online didn't work! so he was very polite patient & had exceptional customer service!! he suggested we just transfer her service to t-mobile get a california number that would make it stressfree for her while she's here in the states! 5 star experience bryan should get a raise!! what a asset to your company!! we left totally stressfree no tylenol needed!! read more

I wouldn't bother getting T-mobile in Simi Valley, the reception is really bad compared to other area. There are certain parts of Simi Valley that my phone can't access data, so most apps won't work properly. All my friends have switched to other providers due to this issue and I will be following soon. read more

This is the place to get your service, phones, 411... all that jazz. These people know what's good. You're welcome.

My wife & I go out of our way to come to this location because they offer the best customer service I've ever experienced at a mobile carrier store. For example, the last time my wife & I came to upgrade our phones, instead of unknowingly spending a couple extra hundred dollars, the employee explained that if we waited a week & then ordered new phone via the website, we would save that money on top of a $30 fee the tack on for when you get your phone updated/set up in store. Im shocked that he was thinking more about us & essentially turning away business. I can't think of a more perfect example of why, if you're on T-Mobile, this shouldn't be your go to store. And, if you're not on T-Mobile, why you shouldn't switch over to a new carrier. read more

I went to the store because of a phone issue. Guiselle and Roland were the best. They both helped me fix the issue and had excellent customer service. read more

I had previously been a very happy customer of the V brand but once my phone was paid off I thought my rate was too high and T-Mobile offered a much lower rate so I decided to switch. The folks here were really nice, and so far I'm very happy with the service, but in the end my monthly rate for service is only a few dollars cheaper than it was read more

Came here on a Wed 7-27-22 there was a small wait. Luckily we got Allan as our rep. He was such a pleasure to deal with. He was friendly, knowledgeable, patient and spoke Spanish with my parents which was a big deal to us. Highly appreciate him for his expertise and professionalism. Got the iPhone 13 pro max! read more

I want to leave a great review for Ashley Mercado store 8913. Ashley got my IPhone up and running . she was very professional, she helped me on choosing a plan and explained how to go about it. Cheryl B read more

I stopped by this Tmobile location in the morning to pick up the free umbrella from the Tmobile Tuesday. I never been to this location before but it's the closest one to my work office so it was my only option. This Tmobile store is in a plaza with a lot of parking spots so you won't have any issues finding parking. When I walked in, there were like 3 people ahead of me. I been to other Tmobile store and when it comes to getting free item at the store, you just show them your phone with the timer and they give you the item. At this store, there was just 1 employee taking each customer phone number and looking them up on the computer to sell them any promo so that of course slow down the process for the rest of us waiting. I waited about 10 minutes and they were trying to sell me on their internet promo but I wasn't interested because I have the best deal with Spectrum. The staff are friendly but just the way they operated this morning on the tmobile Tuesday umbrella made the process slow and experience not great. read more

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Phone stores already give you a headache when you are thinking about getting a new phone or basically doing anything. We went in to purchase a new phone and Giselle helped us and she was AMAZING! Made it so easy and great personality! Out in less than 30 minutes. read more

Ashley was wonderful. She was very helpful in my purchase of a new phone and helped in transferring all the data. She stayed late, even though the office was closed, to finish the process. read more

I have never had T mobile before, i am very happy that i switched over, best customer service, they helped me A to Z. Appreciate their Buisness, all the staff in here are very helpful and knowledgeable. Special thanks to Bryon for helping me with my account and git the best deal. I would recommend everyone to come to this location read more

T-Mobile Experience Store - Mobile Phones Near Me - Simi Valley, California

Called to set up a payment arrangement and explained my current financial situation and that I didn't have any funds in my account till my pay date. I was asked for my account information when setting up the payment arrangement and was assured that I would not be charged until the 11th which was pay day, and then I check my account the following day and noticed I was debited before the payment arrangement. Now I'm dealing with a negative account, and overdraft charges. Worst Cell phone provider out there. I was deliberately lied to. I'll def be making a switch. Do not recommend, their service is honestly mid. Verizon and Spectrum are the way to go. read more

I never thought I'd write a great review about a cell phone store experience. We have all had the visits where you'd much rather be at the DMV. This was not like that at all. I had an issue with my phone (my own fault) and needed to get a spare phone up and running quickly so I could get back to work. Jay at T-Mobile Simi Valley saved the day. Jay, greeted me when I came in (So I didn't feel ignored, it was busy), the customer before me had to get something out of his car, so Jay took a second to ask why I was there and already started to qualify exactly what the problem was. Once he took care of the previous customer (including making a video for him so I knows how to fix the problem at home, which needed access to a pc) he solved my phone problem with confidence and knowledge. I didn't once think he was just guessing (I've encountered a ton of that in cell phone stores). I was back on the road in no time. If I was an HR manager of a company, I would have tried to offer Jay a job. He's the type of guy that would be good at any job he was offered. T-mobile better hold on to this guy, someone will snatch him up. He's that good. read more

We had a great experience at the Simi Valley store last month. Rudy were great. She greeted me in a timely manner and with great customer service Couldn't ask for better service so patient and explained every question we had. And made sure we understood our phone plan to the fullest extent. Rudy worked to get us the best deal but didn't try to give us a hard sell. She transferred all our data and got us out of there in about two hours. Very happy with our experience at this store! Couldn't have asked for a better experience!I've never received such above and beyond customer service from Employee Rudy for being soo knowledgeable with T Mobile Services! She goes out of her way to be as helpful as it can be and render excellent service! She is a Great Asset to T Mobile Company!!!Store Manger T for Tmobile Great Guy read more

This T-Mobile is the best! Visited this location to get an extra line. Rudy the young Girl Super helpful Knowledgeable, nice, resourceful, accommodating She was polite, fast and down to the point. The staff of this branch are so friendly and professional. They resolve problems that might come up fast and efficient. The branch manager T, particularly so nice and helpful. He always deal with the customers with such great & Sexy smile and good attitude. Service is Great read more

I want to first of all say that my experience today at the Simi Valley, Sycamore Village Location was unexpectedly wonderful. (How often can you say that when dealing the a phone company?) The manager on duty, Carrie, was an angel. Although I came at the noon hour and the place was packed, she made sure I received the help I needed. Although she knew I was there to stop my internet service, she personally attended to me after apologizing to me for the wait. What I could not do after two hours calling T-Mobile Support directly, she accomplished in just 10 minutes. The staff was attentive, patience, and extremely helpful. Thank you so much. You have my highest recommendations. read more

Went in to add a smartwatch to our account and ended up leaving with a new phone. Everyone was friendly, and helpful. Felt like everyone got a long that worked there. read more

Sadly I have to travel farther if I ever need to go to a physical location for T-Mobile than the one down my street. My mother needed a new phone due to hers being destroyed. She walked in with my father and they told her she would have to order her new phone and that it would be delivered the following week on Wednesday. She was excited because the urgency of the phone was on her mind. I arrived a little later while they were checking out and they put my number for the tracking info considering her old phone was obsolete. As we were heading out I got a notification at the front door that the confirmation has gone through and she would get a phone in a month. We thought this was a mistake considering we had clarified it would be there the following week. We turned around and my mother asked her if she could get the guy who was helping her in order to ask why it said in a month. The woman responded with "I don't speak Spanish." My mom does have an accent but her English is understandable and regardless if she didn't her that isn't the best response. My mom was embarrassed and asked me to ask the lady instead. Her response he left... now how? Considering there is one exit/entrance unless through the back. So then I asked her if she could help us after she was done with the gentleman she was helping. We waiting (there were three other employees who all said they couldn't help us) once she got to us I explained to her that the guy had told my mom the latest would be next week and the urgency of the phone considering we need to keep in contact with her due to her condition. Her response well she wanted that color so it's going to take a month. I asked well can we can whichever color that you guys have? She then said, "no you signed the contract so there is nothing else to do than wait" *well we asked when it would be coming in and the previous employee said another time frame* we just left. Sadly a month later when she went to pick up the phone they ignored her and due to the previous situation she waited till she could go with my cousin. I recently went and the same lady was there and when I asked a question I still caught her attitude. I understand maybe her work day was rough, maybe something caused her to be upset but regardless I will be traveling to a different one if ever in need to go to the store. Especially with the lack of respect I have received nearly 3 times. read more

My rating is based upon the customer service we received today from Brian. Brian is very personable, very knowledgeable, and helped us to the best of his abilities. I am still not happy with the T-Mobile experience. and very sorry that we switched from our previous carrier. read more

Ashley was extremely helpful in getting my phone set up for me when mine broke I thought I was gonna loose all my pictures and contacts etc but she was able to transfer everything to my new phone for me and it took about an hour and she was so patient 10 stars just for her! read more

I contacted T-Mobile again. I spoke with a very nice lady named Mercedes. She flat out told me that there is no service in Simi Valley. She suggested that I change to another carrier. This is nuts. They just need to fix their inferior towers and/or network. I remain very unhappy. read more

Nothing real spectacular,just another T-mobile.I do have to say that I agree with some of the other comments made bye other yelpers in regard as for as acknowledging your guests.I stood in a make shift line and no direction from any of the too employees that where present.Staffing the stores are always an issues with many retailers. A nice gesture on their part is they are offering the Toys for Tots,That the Marine's started many years ago. T-Mobile should offer some type of deal for there customers.If you bring a unwrapped toy in and pay your bill in the store will give you a $ 5.00 credit off your bill,or something to help the kids who would not have a toys for Christmas.Some type of incentives. read more

T-Mobile Experience Store - Mobile Phones Near Me - Simi Valley, California

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Switched from version because they ripped us off. T-Mobil promised excellent service here in Simi but phones break up or just won't dial out. $100 rebate Sal's person promised was to difficult to figure out on their web site. read more

As someone who works in the customer service industry, I generally have a lot of patience and understanding with fellow customer service reps, but I have NEVER received such horrible service before. I did a trade in for another phone, and ran into issue after issue at both of my visits. At the first visit, I was told I couldn't purchase a phone on an upgrade because I didn't have access as an authorized person on the account, which was fine and I understood that I needed to be added. But instead of them being able to authorize me as I was standing there, they told me it could only be done by phone with customer service. I had to have the primacy account owner who lives across the country and is 2 hours later time-wise, call customer service, wait on the phone for an hour while I stood outside the store, just for the phone rep to tell him he wasn't able to add me as an authorized person on the account either. Then, the phone rep called the store rep to tell him this. It was literally four of us on hold with each other in a phone circle trying to figure out but I was eventually told I was SOL unless I got into the online account (which was the very first mention of this option, an entire hour later). I had it taken care of a minute once I knew I could do this online. I was finally able to have the phone ordered to my home address, and was told to come into the store to trade in the old one when I received the new one. Onto the second visit to return the phone. When I walked in, I was told I was supposed to mail the phone even though I was told to come into the store and that they couldn't help me return in store. I said that I was told to come in and then they said they'd try to do it in store. Thankfully, after me standing there for 30 minutes, they finally were able to do it. Additionally, I had taken a look at the online contract when I received the new phone, and saw I was going to be charged $50 per month for the new phone, though I had explicitly asked the reps 3 times if there would be any extraneous charges on my account and told no each time. I was then told these charges would go away since this was a trade in, BUT even though I was physically handing in my phone at that moment to expect to pay these $50 charges for the next month or two until the trade in was finalized. They did say I should receive credits back for the charges at some point but I still have to pay upfront now for charges I was explicitly told I would not be charged. I was also told only upon asking that I had entered into a 2 year contract without my knowledge, and that if I ever left during the next 2 years I'd owe a balance on the phone. This was the first time I was told this and only upon my asking. I also said at the first interaction that I wanted to pay the remaining $100 balance for the phone and was told I could do it when I brought in the old phone. Then they told me I couldn't and it took two associates to proceed to attempt to figure it out while I stood there for another 20 minutes just for them to tell me after all that time that yet again, all I could do was handle it on the app. I feel like I was totally kept in the dark during this situation. I understand customer service is HARD WORK and they receive abuse by customers all day every day (because I do this work too), and again I am not one to complain but the service I received was legitimately deplorable and considering how much money T-mobile receives from us and us being with Sprint for years and years before the merge I expect so much more. Specifically by Juan and Allen but truly the entire management and training is horrible and I felt like NO ONE knew was was going on. Not the reps in the store or management or on the customer service phone line. I hope I never ever have to go back here and if I ever need to go into a t mobile store again it will not be this one. PLEASE find another store to save yourself from being misinformed and receiving bad service from poorly trained employees, all of which will take up hours of your time. read more

I just purchased a new iPhone 14 pro max. The young man ( sadly I didn't catch his name but he had glasses ) helped us quick. We were in and out. Made the checkout process quick only took 20 minutes read more

This place doesn't open at 10am and doesn't have signs on when they're open or if it's closed because of Covid. Someone needs to mange this place better whoever is isn't getting the job done correctly!!! read more

This business is terrible, customer service is miserable! Tons of mistakes throughout the long process of simply getting a phone!

I've been to several T-Mobile stores for questions regarding plans and service. Many weren't good until I found this location. I've never had T-Mobile until I went here a month ago as I wanted to get it for my mom. I purchased the $15 dollar plan. The service is outstanding. The rep who helped me out, her name is Issy. She got my mom on the T-Mobile plan within fifteen minutes. Issy is friendly and helpful. She answered all my questions. I felt safe inside. They explained the rules when I entered regarding wearing masks and social distancing. I prefer this T-Mobile Location. Issy is a great rep. I recommend her. read more