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    T-Mobile Experience Store

    3.3 (93 reviews)
    ModerateMobile Phones
    Open 10:00 am - 8:00 pm

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    The view from outside
    Peter X.

    I stopped by this Tmobile location in the morning to pick up the free umbrella from the Tmobile Tuesday. I never been to this location before but it's the closest one to my work office so it was my only option. This Tmobile store is in a plaza with a lot of parking spots so you won't have any issues finding parking. When I walked in, there were like 3 people ahead of me. I been to other Tmobile store and when it comes to getting free item at the store, you just show them your phone with the timer and they give you the item. At this store, there was just 1 employee taking each customer phone number and looking them up on the computer to sell them any promo so that of course slow down the process for the rest of us waiting. I waited about 10 minutes and they were trying to sell me on their internet promo but I wasn't interested because I have the best deal with Spectrum. The staff are friendly but just the way they operated this morning on the tmobile Tuesday umbrella made the process slow and experience not great.

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    5 months ago

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    7 months ago

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    1 day ago

    The associate was very friendly and helpful. I would recommend this store to my friends and family.

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    2 months ago

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    1 year ago

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    8 months ago

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    7 months ago

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    8 months ago

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    4 months ago

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    2 months ago

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    1 year ago

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    1 year ago

    This is the place to get your service, phones, 411... all that jazz. These people know what's good. You're welcome.

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    3 years ago

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    11 months ago

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    2 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    10 years ago

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    5 years ago

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    4 years ago

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    3 years ago

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    4 years ago

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    5 years ago

    This business is terrible, customer service is miserable! Tons of mistakes throughout the long process of simply getting a phone!

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    6 years ago

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    Page 1 of 3

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

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    iProtech - Simi Valley Professional iPhone Repair - Storefront

    iProtech - Simi Valley Professional iPhone Repair

    4.5(122 reviews)
    2.0 mi
    $

    Robert was very helpful and it was a good experience. I would recommend their store in simi valleyread more

    My phone took an obscene amount of time to fix with a red flag in the beginning I should have paid…read moremore attention to: 12/20 Phone screen cracked and half the screen is black so I emailed on Yelp for a quote. They are the cheapest so I decide to go here (I've since learned my lesson). Get there about 1 and the door is locked but hours say they're open. A neighbor heard me knock on the door and told me the guy was probably out to lunch (with no sign saying when they'll be back) but before I could leave, they called him and he said he's walking back over. I'm told the cost to fix my phone is $50 more than was told previously but I'm already there so I tell him fine. He orders the part and tells me it'll be in by Monday 12/23 I'm told the part is in so I go to get it fixed. When I arrive, the worker tells me that "they sent the wrong color" (black instead of purple) and asked if I still wanted it. The color doesn't really matter to me at that point, I just want to be able to see my screen, so I tell him fine and pick my phone up about an hour later with tape holding the screen in place so "the glue has time to set" which never happens 12/29 Go back because glue is not holding my phone together. They reglue it 12/30 Go back because glue is not holding my phone together. They reglue it and mention my battery might be swollen and if it doesn't work this time, I'll need a new battery (another $90). I ask why that wasn't mentioned when the phone was first "repaired" and was told they must have missed it 1/4 I go into iProtech and tell them something is wrong and they need to fix it. They tell me it's my battery for sure and my phone won't close until I replace it. I head to another phone repair place and ask if they can give me a second opinion on my phone. My phone is opened up, I'm shown my battery is not swollen, screws are missing, what they ordered to repair my phone was not a Samsung product (Samsung doesn't have matte black products), things are sticking out that shouldn't be (such as the S-pen), AND told they aren't supposed to use glue (3M tape is to be used). I go back to iProtech and tell them I want my money back or they need to order the right parts for my phone and fix it correctly (he did admit they use 3rd party products). I'm told it will be ordered and ready Tuesday. 1/14 I'm called saying the parts are in and I ask what happened to last Tuesday. I'm told they called. I called him out as I don't have any missed calls or voicemails. I go in, confirm that they have the correct case/screen that's from Samsung, and leave my phone for an hour. Upon returning I'm told it WAS my battery but they replaced it for free. Suuuuuure. 1/20 Phone is finally looking and sticking together appropriately. The only reason they get 2 stars is they finally fixed it.

    Photos
    iProtech - Simi Valley Professional iPhone Repair - Business place

    Business place

    iProtech - Simi Valley Professional iPhone Repair - This is the phone after Adrian broke my screen!!

    This is the phone after Adrian broke my screen!!

    iProtech - Simi Valley Professional iPhone Repair - Parts that aren't the correct color and aren't keeping together

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    Parts that aren't the correct color and aren't keeping together

    Spectrum - We cut the cord today

    Spectrum

    1.9(89 reviews)
    2.0 mi

    Went there yesterday with my elderly mother to close her account for TV that was under my deceased…read morefather's name and to open a new account under her name. She chose the channels she wants and he assured her that a technician would come by today to hook up her receivers. The tech showed up today (late) and told her that he was there to hook up her TV and her Internet. She was confused because not once did she say she wanted Internet and she certainly never authorized that. They never gave her a printout of what she was signing up for and come to think of it, she never signed anything at all. So how they get away with doing things like this is beyond me. The guys who work here are only interested in selling stuff to you, probably for a commission. They lost a customer because who would want to stay with a company who does these kinds of things? I'd give them zero stars if I could.

    Spectrum is just a terrible company that really doesn't care at all about their existing customer…read morebase. My cable bill was so ridiculously high that after decades of customer service abuse I had to switch to U-Tube TV (one of my best decisions ever), but I stuck with Spectrum for what they called their special rate, on my internet. In the last 14 months my bill has increased by nearly 50%. Their customer service department says they stopped two promotions for existing customers and only offer aggressive discount promotions to brand new customers. I will definitely be taking my business elsewhere. With Spectrum 30 plus years of loyalty is not worth a thing.

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    Spectrum
    Spectrum
    Spectrum

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    Verizon

    Verizon

    2.2(164 reviews)
    1.9 mi
    $$$

    Thanks Tarek for your patient help with my phone! Unfortunately after glitching a lot over the last…read more2 years, my 13 was DINE! So...I decided to get my new phone upgrade! (FREE) I really appreciate the fact that he wasn't in high pressure sales mode! He showed me all my options, costs, savings etc...and he helped set it up. I've been coming to this location since they first opened and have always had great customer service! Not sure about all the crappy reviews? I think maybe they expected more than what the stores are set up to do... They're really for sales and minimal tech support. They do a great job here regardless of what the 1 star reviews are saying. Highly recommend coming here and please note, this is a corporate store and I have made the mistake of going to an "authorized Verizon dealer" store twice where both times I've had BAD experiences-both occasions they totally messed up our account! Shady dealings! High pressure sales approach and lies. Stick with the corporate store! Thanks Verizon! Happy 31 year customer!

    This store HAS 2 STARS * * which tells all. A very poor…read morerating by the yelp standard. The only way that this could be anymore accurate is if it had ONE star. Read the reviews and see the recurring theme~ I won't make this an EPIC RANT~ however this should be known. I had a ridiculous new phone issue that cost me around 16 hours of my life ( was probably more) and lost income from December to March in trips to this stupid store. The problem was partially with the phone but more so with the service and I had to suffer through random employees guessing at the unsolvable problem, with bunches of pointless phone calls to customer service, from within the store with employees (ironic) yet not telling me they were taking guesses at the problem and speculating the entire time. *No existing protocol for such a problem exists and it likely remains that way.(Yet T-Mobile DOES have a fail/safe for such an issue)* Trip after trip after trip to the store- all with an undercurrent of increasing condescension and being patronized. I kept coming back and entertaining the nonsense because I REALLY DIDN'T WANT TO LEAVE VERIZON (Stockholm Syndrome) until I finally got fed up and cancelled everything and simply went to T-Mobile in mid-March. Ironically, I was with verizon for over 16 YEARS with no problems. In less than an hour I had a new fully functional service and strong signal bars everywhere I go with T-Mobile. On a few of the trips I had to suffer through with this store some mindless "Party music" that seemed to hold some importance. Some employee kept playing the party music noise which was counterintuitive, undermining the integrity and seriousness of the store and my problem. The party music was derailing my thought process, and focus and I probably would have said YES to anything to be able to get out of there!! No one seems to read the customers here. Maybe mistakes, and poor customer interactions are covered or hidden to maintain a status quo as often is the case in retail? Maybe the store is poorly run. I don't know. As for the company verizon, I had a pretty good overall career experience, and some satisfying interaction with other verizon stores, but this store FAILS. Something is wrong here. Most people will not likely have an experience such as myself and some others on here but It is no wonder verizon is hemorrhaging customers. I'm also now paying $50 instead of $73 per month as an accidental BONUS!! We were also motivated to cancel the lackluster, problematic verizon home cable and internet as a result of this painful encounter.

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    Verizon
    Verizon
    Verizon

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    T-Mobile Experience Store - mobilephones - Updated May 2026

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