Outstanding service. A definite service oriented store. Not just open for sales but the a full…read moreservice store. I recommend this cel M phone storebut to everyone. GREAT JOB JOSEPH

Beware of predatory and deceptive practices at this store…read more After reading more reviews, it's clear we are far from the only ones -- this location has been scamming customers for months. I went in September just to ask a few questions about my plan. Instead, I was pushed into an "amazing" upgrade package: a $900 credit, over $120 in monthly discounts, and even a free Xbox. All of it sounded great -- until I later discovered none of it was real. I wish I had checked the reviews beforehand because this is clearly a pattern, not an accident. My previous bill was $88. I was explicitly promised I would pay less for an entire year because of the $900 credit. The representative who sold this -- Christian Romo -- has reportedly been scamming many customers in recent weeks and has conveniently disappeared to another state. I spent nearly three hours on the phone verifying everything, only to find out later that my bill had jumped to $302. Since then, I've wasted countless hours with Verizon and Victra support, visiting stores, and trying to get someone -- anyone -- to take responsibility. So far, nobody has owned the issue, honored the promised credits, or offered any refund. When we returned to the store today, multiple other victims showed up with the exact same complaint. This is not a misunderstanding -- this is a systematic scam happening at this location. We are now preparing to involve a legal team if Victra and Verizon do not respond appropriately. The staff took our information because the store manager, Fernando, was not present. We truly hope the manager will step up, take responsibility, and resolve what has become an ongoing consumer fraud situation. Proceed with extreme caution.

Late morning my iPhone quit sending or receiving calls. In tiny letters it said "no SIM card. I…read moredrove to our nearest TMobile store and walked in 3 young men greeted me. Said they could fix. 5 minutes later all is well again No charge They held the exit door open. I have Parkinson's They were polite, efficient and quick. Thank you

SCAM SCAM SCAM...................If you wander in and there are 3 -4 employees standing around…read morewithout customers.......run the ..outta there. I did not. I was coming from comcast on AURORA at the same strip mall wanting to relieve myself of stress fromxfinfity inst4ead I get the RATH of britany, the manager at this LOOKS like t-mobile but isn't, it's wirevissions w/t-mobile logo & shirts. She is forcing things on me although I tried to tell her I'm a digital idiot and would never use this crap. I wanted out and she said TAKE THEM HOME & TRY IT OUT.. It's FREE I asked ??FREE??? how many days do y ou get before it's a pay this amouint? she said youv'e got 20 days. I came back the next day as it was sunday and they werw closedd. Then I noticed it wasn't really tmobile. So monday I brough back the phone and trackers? and I thanked her but not interested . She said...THAT WILL BE $350.00 for re-stocking??? I was lit..I said your getting paid..YOU restock it you never said there was such a charge. Then she yelled at me and screamed..I'll RUIN YOUR CREDIT AND they have the power to do so with only your email and a couple of debt collectors who are taking over this expensaive world of air waves

I just had THE Most Pleasant & HELPFUL Experience at this Store ! Eugene was a treat to assist me…read more.. and I picked up a couple extra pointers also !! I usually dread coming to this location , all from previous times.. Eugene has my vote of confidence to return.. on a SATURDAY, no less.. ! By Himself !! Thank you Eugene !

Months ago, we bought my son a new iPhone and the salesman convinced us to buy the screen protector…read morebecause he specifically told us it came with a lifetime warranty. I asked him THREE different times to confirm that we could come in anytime, have it replaced for free, and that they would install it for us with no fees. He assured me every single time. Fast forward to last night , we go into the store and get completely different treatment. One employee was supposedly "training" another guy, but instead of helping customers he was sitting on his phone in a group chat the entire time looking annoyed and like he didn't want to be there. We literally had to pause and wait for instructions in between him texting on his phone. The trainee was actually nice and tried to help, but unfortunately the original salesman clearly lied to us just to make a sale. Suddenly the "lifetime warranty" wasn't what we were promised. I even called corporate afterward hoping they would at least refund the screen protector since we were given false information, and they told me only the store could handle it. So basically: lied to for a sale, poor customer service, and zero accountability afterward. Also, the employee "training" others should absolutely not be in charge of customer service training because his attitude was terrible.

I found this place when looking for a place to recycle small mobile electronics. They do that for…read morefree. I have no idea what their repair services are like, but I love that you can recycle small mobile devices here at no cost.

They have a pretty good grasp of my situation and service request. If their quality of service…read moreisn't as good as the other true red, it would be still be a good value.

Got the digitzer, screen, and bezel replaced on my device w/labor for less than what it'd cost me…read moreto buy the parts myself. Even better? I walked in right at the end of the day and it was all done in twenty minutes, no hassle, and the guy was so happy to do the work for me. Thanks, guys! Great work, great prices, don't miss it. :) Update: Ended up having issues with the screen a few weeks later, took it back to get it replaced, and the lady helped me this time. Replaced it quickly and professionally, for free, and fixed my issue. These two were super professional/humble and didn't give me any B.S. even when we were having trouble tracking down my receipt. They really rocked. Thanks for the excellent service!

Stay Away! This is a kiosk in the middle of the Alderwood Mall and I took my IPAD 4 in there…read morebecause there was a small crack in the very corner of the screen. Strictly cosmetic. I spoke with the person "Zaib" (see pictures) and we agreed on 90.00 to replace the screen. I had him give me a card with his name, the details and the price. He said it would be 24 hours or so to fix it. We gave him 48 hours and called in advance to pick it up and make sure it was ready. When we called, he said the price had gone up to 150.00 and they had not done it. He really did not give a reason other than he gave us the wrong price. Mind you, we discussed price in depth and agreed upon 90.00. I said we would be there immediately to pick it up. Upon arriving there, I asked why he had agreed to a price and then not honored it. He proceeded to show us a text message from his boss, telling him that he could not honor the price. When I told him this was a typical bait and switch, he stated that would just say he could not get into the iPad - which you don't need to have in order to replace a screen - and was a lie. He turned very nasty, rude and sarcastic. In closing, I went to the Apple Store - they were less money. This place is a joke! Do yourself a favor and stay away.

I needed to fix my 9th gen ipad. The Apple store at the Alderwood Mall couldn't fix it, instead…read moreoffered to sell me the same model for another $250. I called 5 ipad repair shops and Jay at CPL was the was able to give me the answer I was looking for evwn without seeing the ipad. Got the ipad very quickly and the rates were very fair. I will not use another electronics repair shop.

Went into their office to replace my cell phone battery. A gentleman was courteous, told me it…read morewould take an hour. After 15 minutes, he told me they don't have the battery in stock and said he would reach out to me once it was in. That was two weeks ago, I followed up with a phone call a week ago and was told the battery was on its way. Still have yet to receive a phone call.

Was on AT&T, switched to TMobile and couldn't be happier! Better reception, amazing perks with…read moretlife and saving a ton on my monthly plan. I tell everyone who hasn't already they need to make the switch too! Went in to the 196th store 3x now. Once about a year ago for initial set up, had great service, made sure I got all the discounts and rebates available to me. 2nd time popped in to get a cheap pay as you go line for a young nephew with an old basic Nokia phone we brought in, super quickly set it up for us, very friendly and only $15/mo! And 3rd time was today, popped in to return some home internet equipment, super easy process, friendly service.

We switched to T Mobile from 24 years with Verizon and could not be happier. Thank you John for all…read moreyour assistance in this transfer

The Verizon Network is stellar. And the best way to experience it is using Patriot Mobile as your…read moreService Provider and choose the Verizon Network. Half the price and when you call Patriot Mobile anytime, someone answers eager to help.

Been going to this store for years. It's time to get new iPhone & recommended options for ear pods…read more(half deaf). Fast service the phone model that suits me and ear pods, approx price and no pressure or pushy sales so I can browse online, research to ensure it's best for me

I walked in. A half hour later i walked out with all three of my problems solved, plus two I didn't…read moreknow about, No pressure, just knowledgable service from a tech who knew what he was doing. This is an outfit that knows their trade and well worth the hour round trip.

Reasonable turn around time. Good evaluation and recommendations. Will use again for future…read morerepairs.