The reason for one star is I stood in line for a 6 plus for 3.5 hours. I had asked, are you sold out, I will not order, so please let me know so I can leave. Oh no, we have a lot. They were sold out and as soon as I got in there they give you the spill on how good it is, put you with a rep, then the rep tells you they don't have any. It made me realize, my time meant nothing to them. What they wanted was the sale for their store. If I ordered it, it would be points etc. So, I will not oder from them. I will order online. read more

I will never set foot in this store again. The entire experience was worse than buying a used car. Still arguing with Verizon over what happened, and I went there back in March! read more

Had a great experience at this location. Terrance and the manager Michael helped me out and answered all my questions and helped me decide what plan was best for me and my business. I have never experienced such good service in terms of patience and honesty. This was totally worth the drive out here. read more

Nice and helpful employees, the service was a little slow but that's to be expected with cell phone places I guess. It was nice and cool in here though while it was scorching outside, props for AC! read more

Went to this store after having an awful experience at La Jolla location. Very friendly staff with great customer service.

I totally agree with Sarah, about Sonya... and Greg..... :) But I went in because I had just bought a Droid 3 from Greg, and I loved the phone overall. But I wanted to return it because the camera wasn't working properly. Sonya was great, and very patient with everything. I was concerned about loosing my pictures on my phone (since the Droid 3 does not have an external memory card, it is all internal), and she even let me bring my laptop in, plug it up in the back (since my battery was dead) and download my pictures. After trying everything with my old Droid 3, it was determined that it was something wrong with that particular phone, and she changed it out right there, no charge to me. And it was nice that I didn't have to wait for a warranty claim in the mail. read more

Awesome staff, they helped me pick out a hotspot, and were amazing customer service and when the hotspot didn't work, not only did they take the return no problem, they even credited me back the bill that Verizon charged me which I thought was ridiculous. I called verizon's 800 number first and the guy was rude and said there was nothing he could do. Called the store and they took care of me. If I ever switch to verizon, I will use this store! read more

Alivong provided superb customer service in trying to resolve an early upgrade/return issue that was caused by Costco. He spent an hour on the phone with another helpful agent in the corporate office trying to unravel our case. I highly recommend heading to his store and seeking him out if you appreciate honesty and integrity in your business transactions. read more

First time using this company, I cracked the screen on my Note8. Great service and my repair was perfect. Highly recommended!!!

I just bought the new Droid X at this store and had a great experience. I hate writing reviews but when i looked up the store's phone # online i saw the negative reviews and figured i'd throw in my 2 cents. I dropped in last night while the staff was very busy with customers and trying to prep for the next day's roll out of the new Droid. Even though the manager (sorry, i don't remember his name) had his hands full with setting up the new display he answered all my questions about the phone, went and grabbed me the demo phone to check out and gave me the 411 on the procedures for getting the phone the next day. After only about 5 minutes in the store another gal came by to see if i wanted to pre-order the phone right away or wait until the next day. After she explained the difference i decided to come back at 7 am to get one. On to the next day...there was a line at 6:30. We worried that it would be unorganized when the doors opened and people started wandering about. Would they keep good track of who was in line first? Before 7 the manager came out (same one from closing the night before) and made a list, in order. 5 minutes later they let us in and there were plenty of people working. I was about 8th in line and was helped immediately by David. He was quick, friendly, knowledgeable and while he did point out some of the main accessories for the phone he was not pushy nor did he mention anything that was frivolous. These are all items i always purchase with a new phone. So it was a great experience. They were fast, friendly and most of all, prepared. Nice work. I've been in this store several times and have always been lucky enough to get friendly, non-pushy sales-people. read more

I have to say I usually hate going into phone stores because everyone attacks you the minute you walk in. So walking into the Verizon Santee Store was a shocking surprise! They just have you sign in at first on their computer and then you wait for them to call your name. But the best part about that was, when I walked in all they said was hello! They did not try to rush me or start pressuring me to start looking at products. Moreover, when I did get help they only helped me with what I wanted and they did not force me to look at other items I was not interested in. I really liked going in that store! Thanks Jennifer read more

This review is written on behalf of a friend who was treated very rudely on 9/9/17 at approximately 1:00 p.m. My friend needed assistance with a new phone. Other customers were present in the store. My friend's phone was in a Verizon box, but she had purchased it at Costco. When my friend asked for assistance, the manager loudly and repeatedly told my friend that she bought a "cheap phone". This unprofessional behavior embarrassed my friend. VERIZON CORPORATE - do you have a policy of encouraging your store employees to be rude to customers who purchased their phones elsewhere? I had a terrible experience at the Mission Valley store when I needed to buy a SIM card for the iPhone I bought directly from Apple. Like me, my friend has been with Verizon for years. If I can't find a store that treats me courteously when I need a new SIM card again, you're losing a customer. VERIZON CORPORATE, they buried my review on the mobile site, so I 'm updating my review. read more

This store has some of the worst customer service I have ever experienced, downloaded yelp just to warn everyone to not expect much from that store read more

Came here today with my aunt to help resolve a cracked screen issue. The associate let us know the insurance deductible was more than the cost of a new phone, and helped us pick out an upgrade instead. Luis worked diligently to make sure my aunt got the best deal possible and helped her to trade in a new phone to help out. His customer service was top notch, which frankly, is not something I've been accustomed to at this (or any) Verizon store. Maybe they're turning things around, or maybe Luis is just the exception, but either way it was an excellent experience! Thanks, Luis. read more

This verizon store was my life saver! My bf and I came here after a week of trying to upgrade his phone with the mission valley verizon store. Let's just say it was the MOST hassle I have ever had to deal with. I spoke to over 20 representatives from assumption of liability reps to customer service reps. I finally decided to go to a corporate store after taking to my last Verizon rep the day before. I was helped by Hugo!!! It was so great. He understood my frustration, we did have a little issue which wasn't his fault just technical stuff but after about 45mins we were able to leave with the iPhone 7 plus my bf wanted! Hugo even apologized for the wait but to us it was a flash as we spent over 2 hours in the mission valley store a couple times in a week, he even opened the door when we left (talk about customer service) the store it self was busy but hey it was a Friday night. Any future Verizon needs we are coming here! read more

I went in to set up an account with my husband and to remove ourselves from our previous family plans and the employee simply called customer service on the store phone and had us go through them while he watched. Very frustrating. read more

Like most wireless phone centers, there's a lot more waiting and waiting some more .... than I'd prefer. But if you happen to hit it just right you may be able to work with Rheana. What a doll! She took extra-care to be sure I was more than satisfied with the phone that I purchased. She even walked out to my can and helped me (or tied to help me) synch my phone to my Acura handsfree link . Great sales person! The manager is friendly, has a sense of humor, and overall it was much less "painful" than I expected! read more

After waiting 30 min. the other day...got told "sorry you need to call customer care" it's the same thing every time. They dont even help you anymore! its "oh here sign onto this computer" or "call Customer Care" if i wanted to do those two things i would have stayed home and not wasted my gas to drive to your crappy store! I came in to have you Physically help me with my constant problem Droid! i've had it for 6 months and i've had it replaced twice....still get no help and they keep sending me defective phones. read more

I came in a few days ago with a four year-old phone looking to upgrade to the iPhone 4. Honest: I was just dreading the sales pitch. Even asked my mom to come with, I was that nervous ;) Basil helped me and man, what a refreshing experience, especially since Verizon doesn't always make me the happiest gal. He was knowledgeable, straight shooting, and he was not pushing hard sales. I so appreciated his attentive and concise (but not rushed) service right down to helping me pick out a case. read more

Terrible service, they were dismissive and unfriendly. I was told I could not purchase a new iPhone 6 at retail, because I wasn't upgrade eligible, I was told I would have to go through apple. I was also told I was not eligible for the trade in promotion on a pristine 5s, when I showed them what was on their website I was told it only applies to new Verizon customers coming from another carrier: https://www.trade-in.vzw.com/material-statement.php5?id=57925#collapseFive "How does this promotion work? You will receive a $200 VZW Trade-in Gift Card when you trade in your old iPhone 4, iPhone 4s, iPhone 5, or iPhone 5c, and purchase a new iPhone 6 or iPhone 6 Plus with a new Verizon Edge agreement, 2 year contract, or when you pay full retail price. You will receive a $300 VZW Trade-in Gift Card when you trade in your old iPhone 5s and purchase a new iPhone 6 or iPhone 6 Plus with a new Verizon Edge agreement, 2 year contract, or when you pay full retail price." When I called Verizon Customer Service, I was told yes I could pre-order the new phone at retail and that although the store was incorrect in what they quoted about the trade in promotion, you do have to be eligible for a new contract or edge plan. Unfortunately that is not clearly stated in the FAQ quoted above. It was suggested that I trade in my phone for whatever they will give me in the store and not mention the promotion and then apply it to my purchase. Will not return to this store for any future service needs. read more

The Verizon representative which opened my line opened 3 lines when I only needed 2 when we spoke about it he said it will be ok my money will be refunded a month later I get my bill the charge for the 3rd is still there I spoke to customer service thru Verizon they said pay the bill on the next month bill u will see a refund again the 2nd bill comes I see no changes I call Verizon again about the matter after I found my proof the customer service was really unhelpful towards my situation and literary told that those charges where unrelated to the 3rd line I was really unhappy after having my proof and trusting in them that I would get my refund the only reason y I have not terminated my service it's because I'm a truck driver and I'm still in route to New York but I would definitely cancel my contract when I arrive to New York for future references when they make a mistake try to have written and sign or emailed proof This was 01/14/2015 at 1600 hours read more

Went to this location to get new phones with my brother a few days ago. We ended up getting 2 galaxy note 8 phones plus bunch of accessories (wireless charger, otterbox cases which were the wrong ones, etc.) Well we walked in got helped pretty fast. But got the feeling as we were bugging him with our questions. We were asking what features an differences there were between old and new phones prices in most they payments stuff like that. By the end we walked out with a hum accessory for our cars which we Palin as day talked about using the car diagnostic feature on my car he led us to belove we were getting that option got home to realize it just has the tracker and the discounts from store near us options we have to pay more for the other stuff we talked about it having I front of him with no correction to us on his part. We were in a hurry so we said we would activate it ourself an the guy looked as he was in relief he didn't have to help us much longer. We got home the cases he sold us were the wrong ones we got the note8 phones 2 of em and the csmases we got were for the galaxy s8 style phone which is smaller than the note8 not by much so we didn't notice it as a sales rep an ringing them up he "did not notice". The very next morning (which is less than 4 days ago from today 7/13/18. I dropped my phone and it cracked and chipped the back of it. So now I have a $800 brand new broken note8... so then I went back yesterday to swap out cases and got another rep an this guy acts the same way. When I'm told I'll ha e to pay 43.99 to swap out the cases when there was a 9.99 proce difference cuz we got the cmforst cases with the promotion. Idk we been customers 5 yes pay payment on time and now I feel like switching companies I talked to t mo ike and they said they would ha e upgraded us to the ten dollar more o es dude to the circumstances and the rep not paying class enough attention to notice we had the wrong cases . But you gotta love being locked into a plan right. Over all Verizon gets a 10 for phone service but customer service I give a low 2 cuz both times I want happy and usually I leave felli GB good about my purchases. I felt ripped off yesterday. (Forgot to mention I toldrep I only wanted to trade in one case my bro could come in and do his but he took upon himself to change both for cash I didn't notice them walked back in and felt like they thought I was trying to get over on them when I plain as day said I was keeping one and Trading one In. Not a happy cuStomer at all read more

One of the most rude and arrogant stores! No customer service at all! I was one of the unfortunate to own an exploding phone (Note 7). When I tried to replace it, the first time, I had called ahead to ask them if they had a blue one in Stock...he had answered yes. When I got to the store, I was met by a dweeby guy who insisted that I hadn't called ahead. THEY HAD NO NOTE 7's! He then told me to just hand over my phone and they will let me know when one comes in. I asked, "the blue one"? He said I had to take whatever came in or I'd be charged the restocking FEEL (on a DEFECTIVE PHONE)!! I then asked him to call the El Cajon store to see if they had any. He did and said they even had the blue one. I asked him if had placed a hold on it for me and he stated no. I asked him to call them to place a hold on it and he also refused... TERRIBLE CUSTOMER SERVICE!! Do yourself a favor and don't waste your time at his store...go a couple of miles down the road to the El Cajon store... WAY more friendly and helpful. read more

Beware of concealed charges for out of country use of your iPhone from Verizon. I got hit with an unexpected bill for $1,200 for 10 days in South America because I did not fully understand the complex billing systems Verizon uses now for messages and data pushed though from my several email accounts, internet access, and texts. Two years ago, I paid a flat rate of $69 per month for unlimited internet and data use. Since then, I use the major name Modal.com phones which is pay as you go with none of the nasty international charges that hit me. Our company will be dropping Verizon for our 37 iPhones after our contract expires is 8 months. The staff of the local stores are pleasant enough. It is just the business practices of their employer with which we have a problem. read more

Going to Santee Verizon is like the dentist. You're probably going to have to go at some point, and it will again hurt. The greeter was nice, but other than that, at least some of the staff at Santee have an appalling lack of respect for customers. This guy we ran into yesterday (a Christopher Walken doppelganger) told us repeatedly we were wrong about our plan being unlimited. I don't think he ever got over finding he was wrong, and it went downhill from there. Really, the rudeness and lack of respect displayed was incredible. The manager of that store is probably not doing a very effective job of training (or choosing) his staff. I'll be sending my concerns to Verizon corporate. Just note that if you go here, be prepared for the associates to display a dismissive know-it-all mentality. And hang on to your wallet, as their primary directive is sell. To them, you are and will feel like a pigeon. read more

STORE MANGER is the worst ever . smelled like he had a few cocktails for lunch. slurrr his words and smelled like hard alcohol . AND 6 of the employees stood all in a group in the corner of the room like a cluster of sheep. unwilling to help anyone unless they were buying something. read more

I had a phone that had a hardware failure and was a few months outside of the contract date. I called customer service to see if they would waive the early upgrade and let me get a new phone "penalty free" - they were more than happy to since I've been with Verizon since forever. I asked "I really need this phone for tomorrow - I use it for work. Can I order it online and pick it up at the store?" The customer service guy said "I think so, but call the store to be sure." I gave the Santee store a quick call and laid out the same information and asked "can I order and pick up from you?" and the person on the other end said "sure" And that, ladies and gentleman, is where the nightmare began. Now I should have known better, as I've walked out of this store in the past due to their horrible customer service (Hi, I'd like to buy a new phone. Sure, wait over here for 90 minutes) but they are the closest to me and I figured they had to have gotten better. Wrong. I go to the store, get help right away. So far so good! Guy goes in the back and grabs the phone... and comes out with a basket full of upsell items. Phone, case, screen protector, a Bluetooth speaker for the love of *insert favorite deity*! As I'm gearing myself up for a whole lot of "no, I just want the phone" answers the guy brings up my account and says "oh, you're not eligible for a phone." I explain the whole corporate waiver thing and he just looks confused and brings over a manager. Manager listens to everything and says "yeah, we never do that." I explain how I called to make sure that they did, in fact, do *that* and he says "no one at this store would have told you that." So we go back and forth including getting corporate on the phone and they will not budge. Manager says "you can pay the $150 fee..." No, I have that fee waived. "not by us." I explain again how I need a phone for the next day and he offers to sell me a cheap phone, for $50. "That will save you $100" No, that will *cost me* $50. So I left. Went somewhere else and bought a burner for $20, went home and called corporate again. Corporate was wonderful, and said "we will overnight you a phone" Awesome. "Oh, we have a problem. It shows you picked up a phone at a store already." SON OF A BISCUIT!! No, I never got the phone. The corporate lady says "I'll call the store and get them to correct it so we can finish this" She puts me on hold and comes back on the line a few minutes later and says "they won't cancel the order. I asked them to and they said it will cancel by itself in 24 hours. I told them I was trying to get you taken care of now and they still wouldn't do it." &#*@!!! I will never go in here again. If my car and my phone both break and I have to walk 10 miles barefoot over rocks to get here, I will continue on and walk the extra distance to go somewhere else. If my appendix suddenly bursts and the best surgeon in the world is inside this store, I'll take my chances with a spoon and a rusty butter knife. My advice to you if you find yourself near here - run. Run far, run fast. There are other places. read more

I walked in and was greeted by Victor immediately! He is a really nice guy and spent time showing and helping me with the new phone I had picked out. He's not pushy but he steered me the right direction, gave helpful hints and got my phone all programmed and ready for me. I'd definitely ask for him again! read more

what. a. joke. i am furious. my phone stopped working out of the blue,just stopped getting service. i went to the store, and the kid there was clueless. basically told me he couldn't help me, just go to the apple store. then, tried a new sim card. that didn't work. left me on my own to call their tech support from their phone. store wifi is too slow to back up my phone. so, they send me home to back up my phone and call support to walk through the reset process. and now, their activation server is down and wont let the phone reset at all. total incompetence on every level from store employees to tech support. so, tomorrow I'll have to waste another complete day trying to fix their mess. Goodbye verizon. It's you, not me. read more

First let me start by saying the second u walk into this store u can tell there is organization. They take ur name down if busy and the wait wasn't that long even though there were close to 10 customers and maybe 5 employees. When is was our turn I was currently on the phone with Verizon customer service(I cant remember the awesome women's name) checking on an ongoing issue and Samantha was great. She was very thorough in explaining what I needed and what I could do all while I was on the phone with Verizon (Awesome Verizon Lady). Samantha went above and beyond her job role to keep me as a customer along with Awesome Verizon Lady. Once everything was settled I had to leave to return my phone at another location and I let her know when I was on my way back to the store and the second I walked in everything was ready to finish the process. It would have been so easy for her to just say go back to the original store but she didn't. Samantha truly cares for her job and this location and Company should be proud to have her as a Verizon employee. And as for Verizon customer service, I have never had an outstanding experience over the phone....u could hear the true concern and need to make things right. Again I cant say how awesome Samantha and the Awesome Verizon Lady were today! Verizon should be proud to have these employees represent them read more

Don't go here. Everything these guys pretend to do, you can easily do yourself online or over the phone. I've been wanting to switch services, so I stopped in hoping to spend a few minutes with someone who knew what they were doing and could explain my options. After waiting 30 minutes or so, this guy walks up with a tablet, pulls me to a corner or the store, and basically just starts showing me their website. I asked what my total bill would be, and he pulls out the calculator on his phone adding numbers up. The whole thing didn't feel very legit. You'd think as a potential new customer I'd at least get called up to the counter, and helped by someone with some actual knowledge. There was a guy helping some people at the counter when I was waiting to be called, he would've been a way better option. Instead, I get called by this glorified web browser with an attitude (pretty sure his name is Chad). He was incredibly pretentious, and basically treated me like a 2nd class citizen who didn't belong there. I left after maybe 5 minutes of talking to him, realizing my mistake of even walking in that store in the first place. read more

I have been a loyal customer with verizon for over 13 yrs. Yesterday I was in the santee location to upgrade my phone. When I walked in I wasn't greeted, no big deal I understand when people are busy trying to work. Well after 10-15 minutes I was finally asked what I was in for. I told the man the man checking in people that I was looking for a new phone and he put my name on his tablet. After being there another 25 minutes I noticed that several people that just walked in were going ahead of me. I walked up to the man and asked if he thought my name was skip. I asked if he forgot I was there and his reply was I was next. I told him that I should have been next 4 people before. I was pretty upset at this point and my son was with me which just made the situation even worse. I do not have a complaint with verizon, just the store that I went to. For the most part I have been satisfied with customer service from verizon but this man working there really needs to pay more attention to whats going on around him. Poor customer service will ruin any business during these times. read more

Went in with my wife and two daughters yesterday to upgrade everyone to iPhones (something I have been dreading for a while). We have purchased our phones at the same location and have been Verizon customers for about seven years. In the past, I have left the store satisfied sometimes, and frustrated other times. This time I was expecting to lose my temper over some unknown aspect of the process, but that really was not the case. Armando was the person helping us out, and he did an excellent job in being patient with us, answered all of our questions, and generally made the experience pleasant (aside from dropping nearly $800 on four new phones). He made sure everything was working properly before we left the store, and even transferred the contacts on all four of our phones. Other than some Verizon home phone service, he really did not try to "up sell" any pricey accessories or try to convince us to change our plan. Hopefully there will not have to be a return visit to deal with any issues on any of the phones, but if there is, expect an update to this review... read more

I'm not a fan of any place that constantly seeks to sell you more stuff than you need, but I've come to accept it in the technology marketplace, and it's why I try to avoid upgrading anything anymore than I absolutely need to. In this case, I was making an exception, and ready to upgrade my old iphone to a new one. To make a long story short, the customer service seemed speedy and friendly. The salesman I was working with lined out what I would pay out the door and such, but he tried to get me to enroll in this Verizon Edge plan. Given that I never upgrade, this not worth it for me. I asked the salesman specifically what the catch was, as he had presented this as a much cheaper option. I went home without buying anything because it just didn't seem right. Sure enough, the salesman either had no idea what he was talking about or was lying to my face, to the tune of what would have been $400 MORE out of my pocket. I decided my old phone is just fine. I really hope the time will come when people stop upgrading every six months and actually make these places work for your business. read more

Went in there today at around noon to purchase a new phone. They had 3 employees working the entire store and 1 of them was the person who checks ppl in. I gave the guy my name and he said the wait time was going to be 25 mins. That's absolutely ridiculous to have to wait 25 mins to purchase a new phone. I went down the street and bought a phone at Costco for a fraction of the time and cost. Verizon just lost my phone business and if they keep it up they'll lose my service contract too! read more

I initially rated this 5 stars until I found out that one of the floormen Christian, actually put us on a two year plan for a phone that we had already owned and simply wanted activated. Pretty unethical but I guess it's expected with Verizon. read more

Verizon is now screwing all customers with grandfathered data plans for additional $20 per month for no reason and for nothing more than greed. I've already explained to Verizon that I do not agree to the increase in price or that they are illegally changing the terms of my grandfather price of my data plan and they've been on notice since November 1 not to change or alter my plan in anyway. I will be seeking legal counsel and filing a class-action lawsuit against Verizon for changing the terms without my consent. Verizon is just greedy and I do not agree with what they are doing. I've been with Verizon for 20+ years and would never expect to be ripped off, now I feel ripped off and betrayed and I now have emotional distress from this change in terms without my consent. I will be suing accordingly once my new bill comes out and I expect others to follow and join me if fighting them in court especially for throttling my plan prior to the CEO announcement in September stating that they stopped throttling customers data. This company is a complete fraud for their actions and misleading advertisements. read more

Jorge provided great customer service. I was moving to a personal plan after having a business plan. He was super helpful in getting everything set up just the way I needed and would be most cost effective for our needs. We're going to get my partner setup as a second phone on the plan and will end up saving ourselves $90 a month. The only reason this isn't a 5-star rating is because there was an iPad training going on in the store for some new customers and the trainer was very loud in his instructions. It was just very noticeable and hard to hear each other at times with that in the background. I'm sure he had his reasons for projected as much as he was, it just affected our conversation by having that constantly in the background. read more

I got a new Droid 4 here yesterday. Love it!! I had been thinking about upgrading to a smart phone for about 6 months. I went in and was checking it out for a while. Sonya came over and was helpiing me with the features. She was so great! She even brought out her own phone to show me some features that she uses. She let me spend as much time as I needed "playing" around with the phone. She was super friendly and helpful. Really good service. read more

My wife went into Verizon after AT&T tried to force us to pay a monthly payment just to purchase a new phone and also give us next to nothing in return for our 4S's that were in perfect condition. We were helped by Argel Valdez who went above and beyond. He spent nearly two hours helping us get the best deals possible, tranferring data for both our phones, and even got me set up with discounts through my employer. He was a perfect example of high quality customer service. Becasue of him we are excited to be Verizon customers and will always be referring people to him from now on. read more