Many other reviews stated unethical issues with selling hotspot hardware (i.e., Jet Pack) to people who don't really need them. My father (79 years old) purchased a simple flip phone and also somehow ended up with a Jet Pack which he has never had a need for - in fact does not even have in his possession. Unfortunately, we (the kids) did not know about this add-on to their monthly bill ($10 access) until several months after he got it. I attempted to reason with their staff who escalated to their store manager (Juan) who simply said, "No!". All I asked for was for them to cancel the contract w/o penalty. This group preys upon the elderly and they get away with it. Our family will pursue justice against this group of predators. read more

I needed some info on my account and called the store number listed on the internet to be routed to call center (not sure if it was Verizon). After six calls the first day to get help with my account, being dropped back in que twice without being advised and then being promised a supervisor, Victoria, would call me back (never happened) I was super frustrated. The following day I went by the store at 9am and they didn't open until 10am. Being so frustrated and still needing to verify information on my account, I called the same number, asked for a supervisor and got transferred to the store. Thought I was making progress...NOT! Spoke to the store manager, Brandon, explained my situation and he also promised he would have someone look at my account and either he would get back to me or someone else would. He also explained that he had to go and couldn't stay on the phone because he had an important training to attend. Guess the customer isn't that important even in this case. After six to seven hours of not being contacted and still needing the information, once again, I wasted more of my time when this could've been handled on the phone. I waited a half hour before speaking to an representative to give me the information that I wanted. Of course the rep apology which is standard customer service practice. This just shows you that one customer doesn't matter and isn't important. Unless customer service issues like this are addressed, companies like this one will continue to have bad service etc until their customer base diminishes and possibly goes to another company...which I will consider changing carriers now. read more

I understand this place is under new management. I give them an A+ in customer satisfaction. I didn't have to wait forever either. I will be dealing with this store from now on. Thank you Angelica and Juan, I loved feeling important. Cindy S. read more

Phone stopped working so after figuring out it was dead I went here to get a new one. The "floor manager" gave me a complimentary phone case which I ended up paying $70 for. A $70 thin piece of plastic. This place is garbage, they seem to work on commission, so don't go buy anything here, they're failed car salesmen. One star, won't ever go higher than that and I won't ever be going back. read more

Came here just to look around and I left with some great items!Best team ever!!! Come here for all your needs! Valentino, Nira&Will!!!!!!

Just stopped in to get our daughter the new iPhone for Christmas and everyone was so polite and really took the time to explain everything to us and make sure we knew all of our options. Ruby was our sales associate and she was awesome. Can't wait to see her face when she opens this gift read more

Went into the store to get some help with some damaged accessories and the customer service was amazing! Valentino helped me out greatly and took care of everything. Really recommend this Verizon, the employees really care and take the time to help out their customers. Shout out to Valentino, he'll help you out and really take care of you! read more

Alright customer service, they don't really do anything special to close the deal. When your opening a new plan with 3+ premium phones you expect to be treated with slightly better customer service. This is a phone store but is it possible to get the sales people off their personal phones. Too much personal talk between the sales people. Talking is fine but let's leave the gossipy talk to the back room/break room. To me that's unprofessional. Most un professional part is the whispering between sales people about people who walk in. Are they talking bad about people? I wouldn't know because they're whispering. If you get any activation fees or charges for accessories go into the store and demand them to remove the fees. You have 14 days to end your service so use that power to get hidden fees off right away. read more

Went into this store on the 2nd of October, first I was told that I was to pay a $250.00 deposit and I let the guy (Boston) know that I would have to wait. He told me that he could do it for $150 and I said fine because the other $100 was for my preemie daughters diaper money. He ran the card for the full $250 and then told me I would get a refund check within 3 days. Today is 12/12/16 and still no refund! I am pissed, in October I ran out of diapers for my daughter and I will be running out of diapers again if I can not place the order for my daughters diapers. I have been told on numerous occasions that my money is on the way and it never arrives! I am ready to move to another carrier. The bill for my one line with a phone that is fully paid for is more that I ever paid for 5 lines with Tmobile. Stay away from Verizon and this store! read more

I waited half an hour, with two kids, and was never helped. The guy was too busy showing someone how to work a camera. I only needed a SIM card, which I was going to activate myself later. read more

i walked into the store today looking for a car doc for my phone and screen protectors, i was welcomed right away, A Rep named Alejandra was very informative , she knew the quality of the product and was very helpful on choosing what was best for me i love it especially the fact that it has Warranty!!! who doesn't love that!, i would definitely recommend coming here , Alejandra was very helpful , i loved her charisma and the energy she gives out i give her 5 stars! read more

I recently came in to get a new phone and was helped by Alyssa C. I normally hate getting a new phone because somehow something gets erased. But not with Alyssa! She was so helpful and nice! She would tell me her honest opinion about what phone to get, what she liked, what phone case is the best/protective, and she didn't erase anything from my phone! She was great! So was the other guy who was in there! She also didn't take a lot of time. Thanks Alyssa! read more

Wow bad reviews alright. I've been here for over an hour and just got help and there was only one person in front of me. The reps are slow & unprofessional. As he was helping me with my transaction he was texting someone and laughing. "I asked him, are we done yet?" He said no. Ok get off your phone! Terrible service. That's why I'm with AT&T hehe. And no wonder the store looks so empty! Bad service. read more

This has been the worst experience ever that I had the first time I went to this store with my dad to buy him an android phone to upgrade from his flip phone and the "manager" Juan was helping us and at first was all excited to help us out and when he realized we were paying the phone phone at retail price his whole attitude changed and wanted to sell us a cheap beat up phone. My dad was a loyal customer to Sprint for 10 years and finally had switched over to Verizon for a better network and it was great he was happy until he received that type of bad customer service he didn't want to help us out anymore and it was just all bad. Which made him switch over to AT&T because of that. Now it doesn't stop there my dad being older and not knowing better he went alone and paid his final bill amount of 249.79 and the assistant manager Sean C helped him and did not pay his bill to right account he credited it to a whole different number not even the area codes were the same! My dad has a 909 area code and he credited a 760 area code! Now Verizon kept sending us bills and we thought it had to be a mistake we knew he went and paid it. And when I saw the receipt I saw the mistake I couldn't believe honestly even thinking it wasn't a mistake. When confronted them about it the manager didn't even apologize for the inconvenience or anything and brushed it off like it was nothing saying corporate had to fix my problem now! This is bull crap! Now my dads credit score is going to be at risk of getting lower points for a delinquent account for a mistake that was made by that store! I see a lot of bad reviews for this store so that means something must be wrong with the employees. Verizon your too big of company to loose customers for people that don't care for their jobs! Be careful when going to this store I don't trust them at all!! read more

Maritza Ramos is the best Verizon worker I have ever had the pleasure of working with... I have been with Verizon for about 10 years and she has gone above and beyond the call of duty... I definitely recommend her and this store as being the best in the inland empire. read more

I don't even know where to begin with these inconsiderate rude mofos. My grandmother and I went to this store to pay our Verizon bill which is $40, when my grandmother went to pay it they said that they can not do the payment because the phone we bought from the store was stolen. They took our money and said they can't give us our money back. After going back and forth with them trying to prove we did not steal this brand new phone they still refuse to give us our money. We were furious, so my grandmother decided to leave a review for them and called them stupid, then the store manager said they can't talk to us anymore because we called them stupid. They are so unprofessional and STUPID. When they finally gave us the $40, the check never came. They never issued out a check in the first place. They need to get their shit together because this is ridiculous, they won't talk to us because they got their feelings hurt after we called them stupid? Pssshhh we will see them in court. Don't go here. Worst customer service ever read more

Please beware when you go into this store, it seems they have a history of not disclosing all information related to fees and costs. Get everything in writing, double check your invoice and make sure the totals all add up. ( I just noticed today, that my totals do not add up from what I was charged to what the invoice totals, I paid more than I should have. ) I went in to upgrade my phone and some how ended up with an iPhone 7+ for what I could have gotten an 8+ for in a real Verizon store. I was also told I could get free accessories along with a Hum device. When I asked about a monthly fee I was told no there is not one. I was charged for all my accessories and there is a monthly fee. But you don't learn this until after you get your statement from Verizon. By then its too late to return anything your past your 14 day return time and if you terminate theres an early disconnect fee. None of this was relayed to me by the sales person. When I contacted the manager Rafael Valentin, he said he couldn't do anything it was past the 14 days and I would have to file complaint through Verizon. He wouldn't talk to me to explain anything. He never even asked my name.I have been going back and forth with Verizon finally today they contacted Rafael Valentin, who again said there was nothing he could/would do. Verizon credited me 100$ which I used towards the early termination fee for this HUM device. Bottom line do not go into this store, there is a real Verizon store about a mile from this location. read more

This place is absolutely terrible. Some of the workers try to be nice, but to be honest about 95% of the time the are running around acting like they are busy and talking to each other instead of helping the customer. I waited a ridiculous amount of time, which is normal for this place (I've been going there for years). However, I now refuse to go to this location because as I waited, I heard another customer complain and ask for the manager. Again, I've been coming here for years so I'm kind of familiar with the people. The worker who was talking to this person said that the manager was on a conference call and could not come out. What a surprise!! I've heard this same thing over the years. Just an observation I've made. How many conference calls can you possibly have? The few times I've seen the manager I've been very unimpressed with her. She's so unprofessional along with the rest of the workers. Again, some workers are better than others, but if you have a problem, don't expect the manager to help you because she's always "busy". The woman who was supposed to help me knew I only had a payment and I couldn't use the machine they always want you to use, but she had the nerve to say that she was closing for the day so I had to wait for the next person to help me. I sat there and watched her make all sorts of phone calls and eventually leave. I have now decided to go to either Indio or Montclair to avoid this joke of a place. I live in Redlands and neither of the other locations is close to me, but until I see a manager who actually works and workers who actually want to work and not waste time joking around and going to their back room every 5 minutes, I refuse to go back to this place. They need to clean house here. Get it together Verizon read more