CenturyLink customer service sucks! The internet is not working and you cannot reach customer…read moreservice at all. Here is the message I receive when I tried to start a chat with an expert. This is so ridiculous

After more than a decade dealing with Cox and feeling as though I had to keep buying a new modem…read moreevery other year (which is ridiculous to go through two expensive modems -Netgear and Motorola- in two years,) my household decided it was time to make the move to Quantum fiber. With Cox, we could never even be sure if the problem was on their end or ours. But why should I have to keep playing guessing games and replacing modems and routers? Then reset after reset which would last an hour before having to reset the modem again. If you work this is unacceptable. If you stream or game, this is unacceptable. If you conference or do calls through private messengers over wifi, this is unacceptable. And in terms of hearing, "Oh you need to get a new modem" every other year; After a while you almost begin to wonder, "Is Cox deliberately breaking my equipment in hopes I will rent or buy theirs so they can make a sale?" Who knows. But those thoughts did cross my mind. What I do know is the level of frustration of paying for a service they simply cannot provide especially now that there is more competition in the area since fiber became available. I'm not saying that this is what was going on but interestingly enough, when we called to cancel Cox and tell them we went with Quantum, they suddenly offered to give us a new modem free and half off the service. Now this was interesting considering before they said we had the 'best price' and that all was fine on their end when we would say our internet kept going up and down but then would tell us we needed a new modem without offering it until we actually cancelled their service (which by then it was too late and too bad- so sad). Why did they never offer to rectify this concern before? Another thing about Cox is their data caps and then the cost of service for the speed. $120 all in for Gigablast and unlimited data (the unlimited caused it to be higher otherwise they capped at 1 TB a month) and that's only nearly a gb down speed, NOT upstream! So trying to upload a big file? Go get lunch or dinner and it 'might' be done by then especially if it's a multi-gigabyte file. And I use the word 'might' so long as your modem doesn't reset or the speed doesn't come to a crawl. Good luck content creators! So after Quantum installed fiber in my neighborhood, I heard mixed reviews. Some saying you will never look back and others saying don't do it. Seems many have had mixed experiences and I did a fair amount of looking at reviews online and on YouTube reviews. Well, we decided to roll the dice and at least try it. We kept having outtages and resets with Cox and kept getting tired of feeling as though we were getting gaslit and the runaround for what we paid, so really, what did we have to lose? We booked the appointment on a Friday in early September, and the tech was out bright and early on Monday morning. The whole install took about two or three hours from pulling out the copper line that goes to the house and then installing the fiber. This didn't take long as the hub was in our front yard. Then of course setting everything up indoors. Tech was courteous, knowledgable and friendly. Did everything neatly. Speed we chose was 1 Gbps service which is plenty (they have five tiers -500 Mbps, 1 Gig, 3 Gig, 5 Gig and if you're insane, 8 Gb) and it is symmetrical (at least most of the time) but even times the upload may decrease it's still 10x faster than Cox is capable of (Cox can only do 100 Mbps up). So service requested and delivers for our needs over expectations. Been almost two months and so far so good. No outages and best is we didn't have to buy the equipment so if anything should go wrong it's on them to replace it and did I mention the price is $40 lower than Cox? They say it is a price-lock so time will tell if that's really true or not. The only thing I so far would dock a star on is their router. Because it is wifi 7 it is technically backwards compatible with older devices and that yeah, they work, but it seemed I pulled higher speeds with my old TP Link router. Not sure why that is but then on newer devices and direct connections you do get the advertised speed most of the time. It's more than enough even if all of us are using it at the same time. So credit given where it's due so far in terms of service. Definitely worth it, just hope I don't ever have to deal with Centurylink customer service as I've heard that is their one flaw should there be a problem. But I have heard rumors that AT&T is going to be acquiring Centurylink so we shall see how it all goes long term. I can always add to my review or change it if need be. In all, if you are tired of Cox and don't want congested 5g wireless; Quantum fiber (installed by CL) is your best bet. I would at least weigh the pros and cons and as of now in my experience, would recommend. Fiber is your best bet hands down if it's available in your neighborhood.

Started Services in Eloy, and found that service wasn't enough for my business needs. Cancel within…read more3 days, and was charged 180.00, absolutely not acceptable. As a Pilot, there are many times that I reduce my charge when I don't fulfill the customer needs.

My experience with Trepic has been great. We recently moved and had few options for service…read moreproviders. We saw some yard signs on our street for Trepic and filled out a request online. I was called and texted by Eldred. He was polite and professional and explained everything. He personally came out the next day to inspect our yard to determine where they would run the line. Two days later they installed the fiber from our alley, and the next day Kyle came out to install the hardware. Everyone was great, the service was superior, and we've had awesome Internet speeds ever since. It's totally refreshing to speak with Eldred and have a normal human interaction. Just prior to this experience I was getting an infuriating runaround from cox between the AI bots and their shabby customer service just to cancel. I am pleased to support a local business and urge you to consider switching to Trepic. I read a bunch of the reviews on here after we had already became subscribers and was a little surprised to see some of the not great reviews. I then saw Eldred personally responding and taking accountability for each review. Talk about professional, this man is real and he actually cares. Thanks Eldred, Kyle, and the Trepic crew!

Run, don't walk. This is NOT a corporate store, rather a very inept authorized dealer. First, you…read moreknow you are in trouble when a customer service representative tells you don't ever use a non corporate store, secondly when you actually use a corporate store and they ask you if you went to the store on Gantzel, without you telling them, you absolutely know you are in trouble. Seriously these employees got their training from the back of a happy meal. Unable to merge account, port a number properly and cancel an account. Long story short, still being charged for a line that is no longer valid (their fault) and not receiving credit on a trade in (again their fault). So far they have cost me almost $300 and to stop the pain I'm going to have to cancel a debit card and get a new number all because this store employs absolute idiots, I apologize to actual idiots.

You were told to drive 20 minutes to another T-Mobile because they had all colors of the phones in…read morestock. We drove all the way out there and they didn't have any in stock.

After years of service, we recently cancelled CenturyLink and moved to Google Fiber. Not only is…read moreit cheaper, but the service is significantly better. I cancelled service the day before the next billing period to assure a clean exit only to be told by CenturyLink that they take a few business days to process such requests and now are requiring me to pay for a days worth of service - which I can't use since equipment was returned when cancelled. I tried speaking (chatting with representatives, the first agreed to correct) and asked I check back in a week. Unfortunately, after the week, nothing done, chatted again and this rep and his manager were unwilling to follow common sense. So I asked them to mail me the bill. Why companies don't put common sense practices into place amazed me. It is going to cost them more to produce the bill, mail it, and process my payment then it would be to just waive the one day bullcrap they are trying to get from me because they can't process closures when requested.

This review is for CenturyLink as a company--not the technician who was finally dispatched. He was…read moreexcellent: kind, professional, and very helpful. That said, I've been a loyal CenturyLink customer for nearly 10 years, and the recent outage experience was incredibly frustrating. It took them an entire week to send someone out. When they finally did, they gave me an 8-hour window with no real-time updates or notification when the tech was on the way. I was literally walking out the door for an essential errand when he arrived. During the 7 days without internet, I spent hours trying to reach a human being. The phone system just loops endlessly, and it was nearly impossible to get help. I work from home, so I had to spend extra money to tether to my phone and find public places to work--in the Arizona heat, no less. After all that, CenturyLink offered me a $9 credit for the inconvenience. Honestly, that felt insulting. The service itself is generally slow, though to be fair, outages are rare. But when they do happen, the company is extremely slow to respond, and customer service is nearly nonexistent.

I don't know why I have put up with this company for over 25 years. All they do is raise my bill…read moreand fail to provide service. When there is an outage they just say tough luck we are working on it. No help no updates then when bill time comes "oh we are going to charge you $60 more a month." I get why everyone is just streaming.

David, the owner is a true professional. He has proven to be extremely consistent, knowledgeable,…read moreand delivers what he promises. He took the important step of setting up a VOIP system along with a internet provider for my Arizona business off of my plate. He has multiple connections that respond immediately. His follow up was on point and he makes sure each and every step is taken care of and explained in detail. Refreshing to come across someone who sincerely cares and he deserves all the success that comes his way. Highly recommend!!!

Worst service I've ever had. cant make or receive phone calls or text messages most of the time,…read moreand their internet is abysmal!! When I called and they sent me to tech support, the guy told me they have towers down or near down and refuse to fix them. So we are all being redirected to already overcrowded working towers. DONT GO WITH T MOBILE!!

I cancelled them a year ago and transferred to Verizon! They continued to take $125 out of an acct…read moreI didn't use and I never used them during the year but they won't return my money! Do not use T-Mobile! I will be filing a law suit this week, hope it was worth it T-Mobile!

I live Airebeam. service gets a little dicey with weather but that is a small thing when you…read moreconsider everything. The customer service is the best. I notify them if there is an issue. If it is their issue, they fix it and they always call me to make sure their issue is corrected. If it is my issue, they take their time to walk me through what I need to do and always make sure I am satisfied before hanging up. everyone I have dealt with, for 8 or so years, have been very friendly and professional. I highly recommend this service. I live in a rural area and it is sometimes hard to find good customer service when you're in the boonies. 10 out of 10.

STAY FAR FAR AWAY. This company has been the very worst…read moresince setting foot on my property. They dug up a stucco wall causing numerous big cracks and dug up the roots of an orange tree. The team they sent did not speek a lick of english and installed their fiber box in the wrong spot on my home. Then another guy came to do the install and said the box was on wrong spot, wait a week for someone else to come again, who doesn't speak english, had to yell at them to get an english speaking manager on the telephone. I do have to say that they did send a crew out to fix the wall, but again the workers didnt speak english, but luckily one of the workers brought his english speaking son, and he was a very nice kid and the workers did a great job on the repair. Next another guy shows up after I had to crawl under home to run pex tubing to put the actual fiber into the home. Well that took hours of frustration. After it was finally completed, I thought, finally it all done and everything should be ok, Well, I was WRONG! The service is spotty at best, TV continues to spool/buffer? making it impossible to watch anything on TV and goes blank often. I recently got an email from them about a payment to my account. Well, I should have not gotten any bills from Airebeam at this time. I just got service activation on April 16th. They told me that I had 1month free at $55 and that I also get a credit for putting their sign in my yard. I called their billing office and got no help. They said they made a mistake on activation date, but would not credit the $30 back to my account. I told gal that I should have, at the very least a $55 credit, and that I wanted to speak to a manager. One was not available (bull). 2 days later and I still have not received a call back to notify me of a fix to my account. I have NO CONFIDENCE in this company, their service, nor their billing department. Unfortunately I am stuck with them for 1 year RUN AS FAR AWAY AS POSSIBLE!

I have been working with Kendall Technologies for 20 years. Great company with excellent…read moretechnicians. They work with me remotely with excellent outcome.

Matt is amazing! If you are looking for someone who knows their stuff and has integrity, he is your…read moreguy. He diagnosed the issue and told me my options in only 30 minutes. Super reasonably priced and I plan to use him again in the future. Highly recommended! And on this side of town, too.

Great customer service. They found me exactly what I needed. I don't know much about cords but they…read morefound the specific cord I needed without me having to solder anything on myself. All while being cheaper than buying online. Thanks!!

Every time I come to the state of Arizona I like to hit up Tri-Tek! Small shop flavor with some big…read moreselection. Today was a quick in and out but, I just always have to stop and get something. Carry some of the highest quality product on the planet. Today's case. I got some NTE electrolyte capacitors. Jeff over there is awesome. If you're in the Phoenix-Mesa area you owe it to yourself to stop in and experience the greatness that is Tri-Tek!