We were helped right away by Brody and Morgan who helped explain our options. Brody did an…read moreexcellent job setting up our new plan & phones. Thanks!

Super slow. Customer service is not good at all. Not many items in stock. Not welcoming as long…read moretime customer

You were told to drive 20 minutes to another T-Mobile because they had all colors of the phones in…read morestock. We drove all the way out there and they didn't have any in stock.

Run, don't walk. This is NOT a corporate store, rather a very inept authorized dealer. First, you…read moreknow you are in trouble when a customer service representative tells you don't ever use a non corporate store, secondly when you actually use a corporate store and they ask you if you went to the store on Gantzel, without you telling them, you absolutely know you are in trouble. Seriously these employees got their training from the back of a happy meal. Unable to merge account, port a number properly and cancel an account. Long story short, still being charged for a line that is no longer valid (their fault) and not receiving credit on a trade in (again their fault). So far they have cost me almost $300 and to stop the pain I'm going to have to cancel a debit card and get a new number all because this store employs absolute idiots, I apologize to actual idiots.

This is the worst experience I have ever had with a contractor. Frist beware OCS is not an Arizona…read moreLicensed Contractor most likely in violation of Arizona State Statutes A.R.S 32-1151 and /or 32-1165. We did employ OCS not knowing this issue to install a Security System for our home which would give us the ability to see and replay videos while traveling. Since installing the system 6 months ago we have never been able to replay videos from our PC's. At OCS's decision they installed the Zosi Equipment which has no operations Manuals and marginal support (if any) by only email. When attempting to get the owner Oscar Sabino to address the issue he tells us he is only a cable guy, and we need to hire a computer technician to solve our problem. We hired him to install a working security System and never had the understanding he is not reasonable for the operation of the system. During the Six Months we had the Zosi Controller go bad and it took six months and fighting with Oscar to get it replaced. Today we still cannot replay from our traveling Computers, and he tells us, it is not his responsibility, and we can hire a technician or purchase a better controller for $1,600 more after we paid him $4,420 for the system. I have also discovered when placing the cables in the attic our installation was torn apart and not replaced. I have complained to the Arizona Registrar of Contractors and will most likely end up in small claim court. Learn my experience and find a different Contractor.

Oscar was great, found the cabling issue and fixed it in a 20 min. He saved me a lot of work. Will…read morehire again.

Dan the phone man did awesome teaching me the ins and outs of the phone system we use at work!read more

Dan does work for us at a business in Phoenix. He does excellent work and routinely goes above and…read morebeyond to accomplish what we need done.

Yet another positive experience at this particular Verizon store! We had two people help us and…read morethey were both professional and friendly. James did a wonderful job working with us and our teenage daughter deciding what would be best for our needs and setting up our plan, ordering phones, etc. Great communication skills. Matthew followed up with us helping set up our new phones and answering all of our concerns. Matthew was very patient and worked really well with my family. Very impressed with both of these associates, and that is why we will be coming back again.

Never met a more honest person in a Verizon store. Mousad (sorry for the spelling ) was honest and…read moredidn't just try to sell something. Would reccomend him

After more than a decade dealing with Cox and feeling as though I had to keep buying a new modem…read moreevery other year (which is ridiculous to go through two expensive modems -Netgear and Motorola- in two years,) my household decided it was time to make the move to Quantum fiber. With Cox, we could never even be sure if the problem was on their end or ours. But why should I have to keep playing guessing games and replacing modems and routers? Then reset after reset which would last an hour before having to reset the modem again. If you work this is unacceptable. If you stream or game, this is unacceptable. If you conference or do calls through private messengers over wifi, this is unacceptable. And in terms of hearing, "Oh you need to get a new modem" every other year; After a while you almost begin to wonder, "Is Cox deliberately breaking my equipment in hopes I will rent or buy theirs so they can make a sale?" Who knows. But those thoughts did cross my mind. What I do know is the level of frustration of paying for a service they simply cannot provide especially now that there is more competition in the area since fiber became available. I'm not saying that this is what was going on but interestingly enough, when we called to cancel Cox and tell them we went with Quantum, they suddenly offered to give us a new modem free and half off the service. Now this was interesting considering before they said we had the 'best price' and that all was fine on their end when we would say our internet kept going up and down but then would tell us we needed a new modem without offering it until we actually cancelled their service (which by then it was too late and too bad- so sad). Why did they never offer to rectify this concern before? Another thing about Cox is their data caps and then the cost of service for the speed. $120 all in for Gigablast and unlimited data (the unlimited caused it to be higher otherwise they capped at 1 TB a month) and that's only nearly a gb down speed, NOT upstream! So trying to upload a big file? Go get lunch or dinner and it 'might' be done by then especially if it's a multi-gigabyte file. And I use the word 'might' so long as your modem doesn't reset or the speed doesn't come to a crawl. Good luck content creators! So after Quantum installed fiber in my neighborhood, I heard mixed reviews. Some saying you will never look back and others saying don't do it. Seems many have had mixed experiences and I did a fair amount of looking at reviews online and on YouTube reviews. Well, we decided to roll the dice and at least try it. We kept having outtages and resets with Cox and kept getting tired of feeling as though we were getting gaslit and the runaround for what we paid, so really, what did we have to lose? We booked the appointment on a Friday in early September, and the tech was out bright and early on Monday morning. The whole install took about two or three hours from pulling out the copper line that goes to the house and then installing the fiber. This didn't take long as the hub was in our front yard. Then of course setting everything up indoors. Tech was courteous, knowledgable and friendly. Did everything neatly. Speed we chose was 1 Gbps service which is plenty (they have five tiers -500 Mbps, 1 Gig, 3 Gig, 5 Gig and if you're insane, 8 Gb) and it is symmetrical (at least most of the time) but even times the upload may decrease it's still 10x faster than Cox is capable of (Cox can only do 100 Mbps up). So service requested and delivers for our needs over expectations. Been almost two months and so far so good. No outages and best is we didn't have to buy the equipment so if anything should go wrong it's on them to replace it and did I mention the price is $40 lower than Cox? They say it is a price-lock so time will tell if that's really true or not. The only thing I so far would dock a star on is their router. Because it is wifi 7 it is technically backwards compatible with older devices and that yeah, they work, but it seemed I pulled higher speeds with my old TP Link router. Not sure why that is but then on newer devices and direct connections you do get the advertised speed most of the time. It's more than enough even if all of us are using it at the same time. So credit given where it's due so far in terms of service. Definitely worth it, just hope I don't ever have to deal with Centurylink customer service as I've heard that is their one flaw should there be a problem. But I have heard rumors that AT&T is going to be acquiring Centurylink so we shall see how it all goes long term. I can always add to my review or change it if need be. In all, if you are tired of Cox and don't want congested 5g wireless; Quantum fiber (installed by CL) is your best bet. I would at least weigh the pros and cons and as of now in my experience, would recommend. Fiber is your best bet hands down if it's available in your neighborhood.

I would give 0 stars if I could. Our internet has been down for 5 full days. Not only is that…read moreterrible, the customer service side is just as terrible, if not more so. I keep signing up to receive updates and have not received one single update within these 5 days. Not that they're working on it, need parts, what's going on.....NOTHING! We'll be switching to AT&T. Mainly because Cox is terrible too

Dan is a master at his craft; I needed a residential Ethernet smart box clean-up with multiple…read morerooms re-jacked and the difference is incredible. My wifi/hard-wired speeds had been inconsistent and generally very slow. I determined it was likely do to bad cabling from the previous owners, as well as the cabinet having useless, used cables everywhere. I HATED working in that room as it was a nightmare to work with. A picture speaks a thousand words so check out the before and after. He mounted everything in the cabinet very professionally, removed all the redundant and used cables (having to climb through a insulated tightly packed attic) and mounted my router on the outside of the cabinet for easy access and to provide maximum range/efficiency. My speeds on both wifi and hardwired skyrocketed! Even during PEAK hours I was getting well over what my cable company was 'guaranteeing.' Off-hours it is well beyond what is advertised by Cox. He was very thoughtful in his process. (planned ahead and had multiple solutions if he came across any problems.) Beyond the box he checked the Ethernet jacks in every room and re-placed them/tested as necessary. He does full residential and commercial jobs and for the amount of time he spent the price was beyond fair and MUCH lower than I was expecting. I cannot recommend this guy enough!

We had the Dans out to wire our house for ethernet and they did a great job. The worked late hours…read moreto get everything done and suggested things we had not thought of that really made things ultimately work in a more convenient manner. The job was done well and for a fair price. We will use them again!