CenturyLink customer service sucks! The internet is not working and you cannot reach customer service at all. Here is the message I receive when I tried to start a chat with an expert. This is so ridiculous read more

Centurylink - Example of centurylink message for chat. - Internet Service Providers Near Me - Queen Creek, Arizona

After more than a decade dealing with Cox and feeling as though I had to keep buying a new modem every other year (which is ridiculous to go through two expensive modems -Netgear and Motorola- in two years,) my household decided it was time to make the move to Quantum fiber. With Cox, we could never even be sure if the problem was on their end or ours. But why should I have to keep playing guessing games and replacing modems and routers? Then reset after reset which would last an hour before having to reset the modem again. If you work this is unacceptable. If you stream or game, this is unacceptable. If you conference or do calls through private messengers over wifi, this is unacceptable. And in terms of hearing, "Oh you need to get a new modem" every other year; After a while you almost begin to wonder, "Is Cox deliberately breaking my equipment in hopes I will rent or buy theirs so they can make a sale?" Who knows. But those thoughts did cross my mind. What I do know is the level of frustration of paying for a service they simply cannot provide especially now that there is more competition in the area since fiber became available. I'm not saying that this is what was going on but interestingly enough, when we called to cancel Cox and tell them we went with Quantum, they suddenly offered to give us a new modem free and half off the service. Now this was interesting considering before they said we had the 'best price' and that all was fine on their end when we would say our internet kept going up and down but then would tell us we needed a new modem without offering it until we actually cancelled their service (which by then it was too late and too bad- so sad). Why did they never offer to rectify this concern before? Another thing about Cox is their data caps and then the cost of service for the speed. $120 all in for Gigablast and unlimited data (the unlimited caused it to be higher otherwise they capped at 1 TB a month) and that's only nearly a gb down speed, NOT upstream! So trying to upload a big file? Go get lunch or dinner and it 'might' be done by then especially if it's a multi-gigabyte file. And I use the word 'might' so long as your modem doesn't reset or the speed doesn't come to a crawl. Good luck content creators! So after Quantum installed fiber in my neighborhood, I heard mixed reviews. Some saying you will never look back and others saying don't do it. Seems many have had mixed experiences and I did a fair amount of looking at reviews online and on YouTube reviews. Well, we decided to roll the dice and at least try it. We kept having outtages and resets with Cox and kept getting tired of feeling as though we were getting gaslit and the runaround for what we paid, so really, what did we have to lose? We booked the appointment on a Friday in early September, and the tech was out bright and early on Monday morning. The whole install took about two or three hours from pulling out the copper line that goes to the house and then installing the fiber. This didn't take long as the hub was in our front yard. Then of course setting everything up indoors. Tech was courteous, knowledgable and friendly. Did everything neatly. Speed we chose was 1 Gbps service which is plenty (they have five tiers -500 Mbps, 1 Gig, 3 Gig, 5 Gig and if you're insane, 8 Gb) and it is symmetrical (at least most of the time) but even times the upload may decrease it's still 10x faster than Cox is capable of (Cox can only do 100 Mbps up). So service requested and delivers for our needs over expectations. Been almost two months and so far so good. No outages and best is we didn't have to buy the equipment so if anything should go wrong it's on them to replace it and did I mention the price is $40 lower than Cox? They say it is a price-lock so time will tell if that's really true or not. The only thing I so far would dock a star on is their router. Because it is wifi 7 it is technically backwards compatible with older devices and that yeah, they work, but it seemed I pulled higher speeds with my old TP Link router. Not sure why that is but then on newer devices and direct connections you do get the advertised speed most of the time. It's more than enough even if all of us are using it at the same time. So credit given where it's due so far in terms of service. Definitely worth it, just hope I don't ever have to deal with Centurylink customer service as I've heard that is their one flaw should there be a problem. But I have heard rumors that AT&T is going to be acquiring Centurylink so we shall see how it all goes long term. I can always add to my review or change it if need be. In all, if you are tired of Cox and don't want congested 5g wireless; Quantum fiber (installed by CL) is your best bet. I would at least weigh the pros and cons and as of now in my experience, would recommend. Fiber is your best bet hands down if it's available in your neighborhood. read more

Absolutely no Customer Service. No help on the website. No help on my app. The last two times my Internet has been out. I tried to speak to someone and all they tell me is I haven't signed the agreement so I keep requesting this agreement and it never comes so I never get any help. So I go to SUPPORT. All I get is recordings and virtual assistance that are zero help read more

absolutely worthless. an existing customer moving to a new address, I was told I had to wait 3 weeks for the transfer of service. i took a day off from work and waited ALL DAY and at 4pm, they cancelled. They didn't move me to the next day... they rescheduled me for the next available - which was ANOTHER THREE WEEKS. when you call, what you are told depends on who answers; nobody says the same thing. asked for a supervisor, waited two hours for a call back - NOTHING. you cannot talk to anyone who actually knows what they are doing. i have decided to cancel everything and go with T Mobile. It cannot possibly be any worse. read more

My husband and I rely on internet since I work from home and he owns his business. Last Friday internet was going in and out. Centurylink has great Customer Service. They got a tech to come on Monday and again on Tuesday since first tech got it back on temporarily. Both Techs were very nice and respectful,but Tim C. (2nd Tech) explained the issue very well and fixed it. He was able to fix the issue. We've been Centurylink Customers for over 5 years now and we've always loved their great Customer Service. read more

Worst service! I've called several times to cancel my service because they are no longer available in my area. They say they cancel it, but sure enough, they are STILL charging us and claiming we owe them money. I'm not sure how they are still in business with their horrible service. I think it's time to report them to the BBB! And if I could give zero stars I would! read more

Horrible internet service. Paying for 80 mh and equipment only giving me 60. Not capable to push 80. Called and sales lady said I could upgrade to 100 to get better service! Huh? I told her again CenturyLink equipment not capable of 80 so how is it going to be capable of 100? Tech guys are great. But sales people say things that techs say is not true. read more

Worst service I have ever received. They were suppose to port my landline when I connected their internet. I had the internet installed by Quantum and they said this had to be working before I could port my landline. I had internet installed 8-22-25 and it was completed very professionally. I then had to request the landline be ported. I filled out all the information and submitted the request. I god a confirmation date of 9-2-25. Nothing was done so I called to find out why. Never got a good explanation just a " no worries, it is in process". I waited a few days and finally got the black box I needed for the port. I called again and they scheduled it out a week. That is what they require for the change. Went through all the same as I did before. Again, scheduled out a week. Nothing again. Went through the same call to find out what happened. There was a problem in their system and it showed it was already ported. I assured them it was not. Scheduled out another week, This is the 4th scheduled time. Nothing happened so I called to today and said if they did not get it ported today they should disconnect it all. The agent said OK, do you want it disconnected now or at the end of your billing period next month. I said now and she said fine. Thanks for calling and have a nice day and hung up. I wish there was a minus star rating. I would go 5 below except for the person I talked to on 8-17-25. She was the best but she can't fix a broke company. read more

Scott was an amazing technician! He went above and beyond with his work and helped out our small podiatry business in Gold Canyon. He not only got our Wifi up and running but he also made sure our computers where up and running and connected! Thank you so much Scott!!! 10/10 read more

I never leave reviews but my internet has been out sense Saturday 10/5 it's now 10/9 and we have had zero updates or answers on why the WiFi went and is still out. If you are looking to move into an apartment make sure they don't require you use Centurylink like mine does. And the cherry on top is I'm paying pretty high rates for very below average internet. Do yourself a favor and stay away!!!! read more

My business cancelled CenturyLink after 15 years back in February. We had our numbers ported over to new company and paid every penny that was owed. So here we are in September and now being sent to collections. We have had multiple conversations every month since March with customer service, Lumen, small business and anyone that would listen. We have been told each time that the problem has been fixed. The hours of being left on hold, talking to reps we could barely understand and being disconnected multiple times, I am lost at what to do. Can someone please help. The worst experience I have ever had with any company. We have lots of documentation on this journey that has been forced upon us. read more

CenturyLink is by far the worst company i have ever dealt with. I was stood up by them three time for internet installation. They gave me a window from 8am to 5pm saying that they would come out between those times. So I waited for them but no tech ever showed up. The worst thing is that they don't even have the courtesy to let you know if they are coming or not. It takes 50 to 60min to talk to a representative and even though you get a rep they would say some stupid excuse like the technician had to much work that day that he couldn't get to my house., or that they had booked to much tickets for that day. Very lame excuses for such a big company. I would never ever recommend CenturyLink even to my worst enemies. That's how bad they . They deserve a negative star if only yelp would let me. read more

Worst customer service on the planet, too bad I cannot rate ZERO STARS!!! Last Monday my Internet went out! I called CenturyLink and after waiting for more than an hour, I got connected with s.o. overseas, I believe India! With my accent and his, it was very touch to understand each other! Anyway after another 30 minutes, he managed to check my modem online and he said, my modem is defect and I need to get a new one! I asked if he could provide some technical term to find the right one and he said, I need a C3000Z! So I went to three stores, no one carries this kind of modem, only modems for COX cable! So I had to drive even further away to the next BestBuy! There they told me, you can't get any modem for CenturyLink anywhere, because they only sell them at CenturyLink! After four hours I was back home, and called CenturyLink again, only to find out that it was now after hours! (What happened to 24/7 customer support¿¿??). Next day another 2 hours on the phone, was told a technician has to come out, and the earliest date was today (6 days without Internet!!!!!!)! The time was set between 8:15 and 4:15 but was told I can download the app to find out a closer time frame)!!!! Remember, I have no Internet, and on my phone the signal was too weak to do much online! Well loooooooooooooooooong story short! Got up very early this morning to be ready at 8am! At 7:30 they text me, technician will arrive after 12pm! OK, enouch time to clean the house! At 10am I'm done and sat down for breakfast! There comes the next text which says, the technician is on his way, will arrive in 30 min. WHAT? I was still in my pajamas! No phone number of the service man provided, and text is automated, no communication possible! So I hurry to take a quick shower, jump in my cloths, just to see that the technician is walking away already from my house (after 10 minutes!!!), but could manage to still get ahold of him! He fixed the problem, and it was NOT even the modem! Z E R O communication, only text, emails and on their app, everything automated NO life person, AWEFUL AWEFUL AWEFUL!!!!!! I will switch to another provider, but was told COX is not much better! read more

This place does not exist. Phone numbers go somewhere else. Will see you "by appointment only" but THEY never answer their own phone. There is no tech support. Calls out sourced to India, answers are passive aggressive and NEVER help; they have a few pat answers which don't apply, are disingenuous and provocative. I don't think this is a real company anymore and I'm looking into reporting them as a fraudulent company. If/when I get answers, I will add them here, to this c/o. read more

My parents are in their 80's and their router died on Thursday October 5th. We've called every day since & were promised a replacement that day. It's now October 9th with no resolution. They have no way to contact emergency services if needed, no television & no computer access. This company has the worst customer service I have ever seen. Do not do business with them. They are liars. read more

Worst customer service ever. Impossible to schedule a repair appointment. You can schedule one, but no service technician will ever show up. Do not sign up with them. Run as fast as you can to another provider. read more

This is getting ridiculous. I live in Queen Creek, Arizona and every day this week about 9 am the internet has gone out all day and is still out when I go to work for the grave shift. But apparently they do magic at night and it's working until the 9 am point. I have called twice to be told they'll send a technician in the near future. We'll, apparently it's not on my end idiots. They are apparently doing something somewhere their customer service people have no clue on. Tired of the run around. They sure can turn on and off without issue when it comes to my money. Ready to drop them. read more

Worst service ever. Worst customer service ever. Internet sucks. How they deal with customers absolutely sucks. read more

Signed up for century link internet and ATT Streaming tv at the same time through Century Link. They told me a technician would hook up all my devises. Not true. They won't touch the tvs. also didn't tell me ATT TV only works with some tv brands ...so 3 out of 4 of my TVs can't use the ATT streaming. Now I'm stuck with a tv service that doesn't work with my tvs without adding firesticks . Would have been nice to now this before I signed a contract with ATT read more

Absolute Trash My apartment complex forces me to get CenturyLink. Major disappointment since CenturyLink is so bad. There is only one internet level of speed, which is slow. If there is more than ONE user on the internet, it takes a dive. Almost EVERY SINGLE NIGHT, around 1030 PM, the internet takes a dive. It is beyond frustrating how bad this service is. Would not recommend to anyone. read more

If I could rate them fewer stars I would! Back mid-August we attempted to sign up with Centurylink and the phone service tech was impossible to understand during the conversation. She placed us on hold several times and would come back each time with worse communication skills. Finally, my wife got completely discouraged with the call and disconnected. She went online a couple days later and communicated through a virtual technician canceling our order to connect and the account. We had decided to use Cox internet instead due to the speeds available. According to the online tech everything was cancelled. On the day of the original install the technician showed up knocking on our door. She announced "I'm here from Centurylink to install your internet". I told her we had cancelled the services last week and didn't need to have anything installed. She said, "oh! Nobody told me" I said, "sorry, but that would be an internal issue." She turned and walked away. We received a bill for services from Centurylink for $156.+ and my wife called and talked with the customer services person. He looked up our account and after a lengthy Q&A session said he would credit our bill back to our original service call bringing the balance to $00.00. Today we received an arrears billing statement with a credit of $45.00 and an invoice for $111.40! So, once again we called customer services and talked with a tech and again we were told the account has been credited back to a zero balance and confirmed closed...I guess we'll see if we receive another billing statement in the mail. read more

Centurylink - Internet Service Providers Near Me - Queen Creek, Arizona

Unreliable service, send out technicians who tell us the line is bad and needs updated but that they won't do it until more people in our area complain enough. We pay for high speed internet yet lose signal several times throughout the day often for 20 minutes or more. But they faithfully bill us for high speed service monthly. read more

I'm sitting here writing this review with my WIFI off, the reason? Well, because I can't get Centurylink WIFI to work for more than 3-4 minutes in a row for about a day and a half now. I can't get ahold of them, they're totally unresponsive and appear as if they don't care if my service is horrible or not. I must be the biggest sucker in the world for paying for this "service." I seriously thought about NOT posting this. I had my TV on and I said to myself, "It's working right now, be the bigger man." About the time i thought that, lol...it went off AGAIN. So, here you go Centurylink. read more

Horrible company as a whole. Constant transferring back and forth and had them even hang up on me while I was very polite in making my request. Terrible, terrible terrible. read more

It took 1 hour and 6 minutes to cancel my terrible internet service. I was on hold for all but the final 90 seconds. Very unreliable internet service in my experience. Generally was at about 20 megs of the 80 that I paid for. I'm happy to have cox again. read more

Centurylink - Internet Service Providers Near Me - Queen Creek, Arizona

How does Centurylink reward a loyal costumer who is moving and willing to pay $10 more a month for faster service? By charging me over $125 for installation. Even Cox and DirectTV has free installation when you move. Called about it and was just told that's the way it is. I can tell you I will be looking for another provider soon. Clearly no care for customer loyalty. Guess they would prefer to loose customers. It shows in their customer service. Really disappointing. read more

This company is absolute garbage. They hang up on their customers consistently, their service is awful and spotty, and reinstalling services and absolute nightmare. I went through all their troubleshooting steps and did everything that they told me to do and still nothing was resolved. I was just hung up on for the 4th Time by these people. This company should be shut down and not allowed to operate anymore as they are literally at the bottom of the barrel when it comes to this particular service. I've seen nothing done about improving these problems and it doesn't seem as if CenturyLink really cares anyway. My area is contractually obligated to use CenturyLink service which is a travesty because I would love to switch but I can't. For any of you out there using CenturyLink and having problems with them, I strongly recommend you get rid of the service immediately. It is literally one of the worst businesses I've ever dealt with!!!! read more

The worst service I've ever experienced. Customer Service is the worst ever!! Each and every time I contacted them I was disconnected with no call back. They are the absolute worst!!!!! read more

Waited on the phone line for 2hrs and 16 mins. I took a screen shot of my phones timer but the top part of the pic with the time doesnt show when I posted it on yelp. They kept transfering me back and forth to different departments. They dont know what they are doing. One dept. Blames the other and vice versa. My bills are always wrong and increase every month. I canceled services. read more

Horrible service. It's down all the time, they lie about service calls,(know one shows up) you don't get the speed you pay for when it is working! read more

As you may guess, really no stars, seriously though. I have timed it several times throughout my year contract, my 4G is faster than my Wi-fi!??! For the same service, my friend paid 29.99, why was I being charged $57? I was told because I never called to correct them?! If you are moving here, and only take one review seriously, please listen to this, stay away from Century link. read more

In Florence Az where I live the internet provider choices are very limited. The internet speed in my home is about 5 megs with many interruptions during the day, I was promised around 40 megs. I have to spend a lot of time on the phone with them, I received an email that my bill was late without ever receiving the bill, I cannot get in and see my account on their website, sometimes I get good service people trying to help but the centurylink setup in general sucks. read more

I was given two 40 Mbit/s lines to add up to 80 Mbit/s, but yet the company only gives about 8 Mbit/s in reality. I've tested using their software and hardware (including their modem) and still only receive 10% of what I pay for. It's time to complain to the FCC about this rigged company and put it down for good before anyone else is harmed due to their lack of ethic. Here's the government website to report this company: https://consumercomplaints.fcc.gov/hc/en-us read more

If I could I'd give them 0 stars. Any little bit of rain internet is down. You call and they just say reset your router and they don't see an issue from whoever they are. How many times do you need to reset the router before they'll actually do something. It's been down now for over 3 hours. Every month there's issues and they won't upgrade our line or do anything to improve our service. I'm looking elsewhere but don't have many options. Their service is pathetic! read more

This is legitimately the worst internet service in the nation. We pay for an expensive internet package and 80% of the time our WiFi doesn't even work. Please save yourself some time, money and frustration and go with a different service. read more

Hands down worst internet provider ever! If we had a choice out here in San Tan Valley we would be not be using them. Our bill has gone from $45 a month to over $100 a month without ever telling us and this is for Wi-Fi service only. My husband called them 2 days ago and was on the phone for over 55 minutes and never was able to resolve anything. I called them today for my first call was on the line 17 minutes and then disconnected. And then my second call was on the phone for 47 minutes before finally getting a customer service representative that told me that wasn't that bad because most customers are on the phone for over an hour. WTF! If you have a choice, NEVER USE THIS SERVICE! read more

Wonderful response to our issues with our internet they came out in a timely manner and there technician Nick was so very helpful thank you Centurylink I highly recommend this company read more

My boss has Centurylink's internet service at her home. In the past 2 months the internet has repeatedly gone down. 4 service calls have been made with each tech stating that the line needs to be changed at the box. The box is buried out near the road and the cable manager has refused to order the work completed. The number given for the cable manager is a voice mail retrieval number. Calls to his supervisor go unanswered and not returned. GO GET DISH or Cox Cable. STAY AWAY from Century Link's internet service! read more

This is my account I am getting no help from anyone, I have spoken to 3 supervisors you can see the notes on my acct, the customer service here is terrible. Technician not even bothering to show up when I initially called for slow speed I was at least at 28 Mbps checked it again today and I am at 16?!!! Tech supposed cannot tell me who made a change to my account I was not notified . Think I will just Disconnect my service tomorrow. Please show your supervisor my message with my info. Maybe it won't have to happen to another new customer !!! read more

THIS REVIEW IS ABOUT THE INTERNET SERVICE PROVIDER, not a particular store. After years of being a CenturyLink customer, there were some bad and some good experiences. I was going to leave when I found out how bad their repair service was, but the new company I selected was still going to use CenturyLink Internet which was down at the time. I am still a CenturyLink customer, but I am disappointed in their customer service. I moved and CenturyLink wouldn't honor the two year agreement we had for 29 dollars a month, but they were still going to try and charge me a disconnect fee. I did not want the fight, so I signed up online for a new account. Their claim that they would charge me a cancellation fee if I did not continue their service still irritates me. CenturyLink is charging me nearly twice as much now. And now when I call for customer service the usual team of agents are not allowed to help me over the phone. They give me another number to call, and that number requires an extended hold before someone answers. It seems to me that the new customer service is lacking the human touch. CenturyLink, you have earned a position in the Hall of Shame. read more