I have been a Verizon customer for some time now and never had received the greatest customer service I received from a gentleman, Ray. I needed to buy a new phone since my iPhone cracked so bad that it stopped working. I was in such a frustrated mood but my mood switched when Ray sincerely and friendly helped me with getting a new phone. He was patient with all my questions and helped me understand. Great customer service! Verizon will be effected badly if they ever lose Ray as an employee. read more

Oscar, Riley and Chris were so awesome they went above and beyond in customer service, while we took 2 hours to figure out my phone situation they solved every problem and answered every question I had. They were very willing get anything I needed done and also were very patient with me as well. I never felt rushed or forced to purchase something and never had so much fun buying a phone before I was texting my friends the moment I left telling them to come to this Verizon store ONLY from now on :) read more

I went in to inquire about data plans for an iPad Air and they wouldn't give me the time of day. I asked for a price list and the clerk claimed that he didn't have one and that I should call Verizon for current pricing. I was ready to sign up and they were unwilling to help me. Looks like I'll be going with T-Mobile. read more

Great service. James was awesome! I brought a pretty difficult issue to him, but he navigated through it and I got hooked up. Bought the glass protector. I will go back to activate wifes phone. Thanks Dude. read more

Extremely shady. Do not go here. They had the new iPhone 6 S in stock but require that you purchase and $80 accessory bundle full of junk. They also said that you had to go to an ATM next-door and would not accept debit or credit. Please go to a real Verizon store. read more

This is the best Verizon store in the area. They are super knowledgeable about navigating the various plans and options to get the best deal, and are attentive, patient, and helpful in the process. We added two kids to our plan, upgraded our phones, switched a number. Katelyn was able to get us a really good deal on the phones, a great monthly contract, and a free tablet. Thank you! read more

I had difficulties with my iPhone for the past week due to Wifi issues. I went in to see what I can do and right off the bat the manger Luis Checked out my phone and was able to replace my phone that day without spending so much. He was very helpful and answered all my questions. I'm really happy with my replacement and best of all, customer service was excellent!!!!! Thank you Luis!!!! You truly saved the day!! read more

Thank you Sean Griffin for helping me. He was on his lunch when I came in I was in a panic I needed to send info on my phone he put his lunch down and helped me. Know that was something I have never seen this kind of service 5 stars Verizon for hiring this guy. He should get a paid day off for going the extra mile read more

Always pleased with my experience at this location, but today was above expectation. Oscar spent an hour helping us figure out our phone dilemma and got us set up with our new TV service; saving us a ton. He couldn't have been more patient or pleasant. An absolute professional. Thank you Oscar and GoWireless! read more

Great customer service! Bobby is very professional, polite and knows his job. He helped find the perfect phone for me and ordered a case for it online. He also took the time to show me how to access my pictures on my new phone since my old phone was completely done for. I recommend this store to anyone looking for employees who have the patience to go through anything you need explained and who are knowledgeable about the products they sell! Thanks, Bobby! 5 stars to ya! :) read more

I have been very pleased with service that I have received from Brandon. I highly recommend this store. They are helpful, courteous, and very friendly. read more

Highly recommend this store. Ray immediately greeted me from the moment I walked in and helped me order my iPhone 7. Great customer service, I will definitely start coming back to this location read more

I went to upgrade my phone and Kaitlyn went above and beyond to help. Kaitlyn is very knowledgeable, professional and Verizon is lucky to have an employee like Kaitlyn working for them. read more

Trina was excellent help. She was very beneficial to your company and towards me the end-user I was unaware of how to use my device Brandon Cooper sold me yesterday I came back to the store today and Trina was in and remembered me from the day before and she assisted me with a function on my phone, tutored me on it and made me comfortable with the product. read more

If I could give 0 stars I'll give it ! Poor costumer service ! This guy Trey doesn't care about costumers ! I'll never back to this store

Ordered a phone upgrade on the Verizon app for in store pick-up. Received an e-mail notification my new phone was ready for curbside pick-up. Checked-in twice for curbside svc & sat in parking lot for 20 mins before I went into the store. Waited in line in as the agent was unable to help the lady in front of me with a return. When it was my turn I stated I was there for my on line order. Without moving or looking on his tablet he told me the phone wasn't there & it could take over a week for the store to physically receive the phone. He said Verizon corporate snail mails the receipt before it is available. He suggested I call corporate & cancel my order & it could take up to a week. I asked if I could physically buy a phone right there & wait for my order to be canceled. He said no because there is an active order on my account. He offered to sell me a new phone if I opened a new line. I called Verizon Corporate from the parking lot. The system confirmed the order was at the store. I went back into the store twice for the Verizon rep to speak to the store agent. The store agent did not want to talk to the Verizon rep on my phone as he sat in a chair & didn't move both times walking back into the store. Reluctantly he talked to her & she got no where with him as he said the phone wasn't there. I have been scammed at other Go Wireless locations in the past. Store agents adding lines with hidden activation fees & attaching products to my account I didn't purchase but was charged monthly usage fees for as part of a "promo" offer, so I wasn't about to open a new line at the store for a phone I was qualified to upgrade. The Verizon agent was able to get my order canceled while I was in the parking lot. I wish Verizon wouldn't allow stores like this to represent them. Needless to say I will never go to a Go Wireless store again because I do not trust them & I will be buying my phone today from an authorized Verizon Corporate store. I will stick to on line purchases to be shipped to me or go to the Apple store in the future. read more

Great service Brandon was very helpful. Got me s new phone for a great price.the team was very helpful.

After going to the corporate store off of Madison and Kalmia I was totally discouraged. My phone was freezing and I kept having to to manual power shut down and even thought about doing a factory shut down. I was past my warranty. They pretty much said you're screwed and sent me on my way. I went to this store (GoWireless) and had a completely different experience. Trina was amazing! She put in an insurance claim for me and let me call around to a few places. She was patient, kind and understanding in this very frustrating situation. BEST CUSTOMER SERVICE OUT THERE! Thank you thank you thank you read more

I have a million problems and they always help with everything!! They are great! Go here if you need help with anything even setting up your phone with your car read more

Demarcus is the best!!! Had to upgrade 3 phones. Even when dealing with other customers that came in after us, he had us out the door in less than 90 minutes. Very professional. We have always gotten our phones from this Verizon store but went he went beyond in terms of customer service. read more

Thank you to Trinity for his help yesterday. He provided an awesome level of service that you rarely receive these days. He even helped answer questions at my vehicle regarding how to install & use the vehicle cell phone stand I purchased. Great service read more

Update: My former issue is being taken care of perfectly. I can now trust this company fully again which makes me happy because this was my third phone from them and first problem. They won me back. read more

Mike and Ray were absolutely great when they were helping me. I upgraded to the Google Pixel phone. They were able to find me discounts for accessories that I needed. They were also able to give me info on internet and cable providers that were offering discounts for new customers. I have been looking for new providers so the timing was perfect. Everytime that I have gone into this location the service had been outstanding. Mike and Ray are a great asset to your company. read more

Not very happy with customer service at the Verizon wireless store in Sam's Club center in Murrieta today (Sunday). I pulled up in front of store to fix a frozen iPhone and the store has a handwritten sign on doors saying "back ar 4:15 pm at lunch!". The door and Web site clearly say open until 7:00 pm on Sunday. Surely more than one employee was scheduled for work today so the store could stay open until 7:00 pm. Question is, am I the only customer this has happened to? If they come back at 4:15 pm I will have waited 45 minutes. In any business this arbitrary break in customer service is unacceptable. read more

Went to that store to return a phone i purchased in the store just a few days ago well within the 14 day return period.. the associate Troy informed us that his manager Josh told him that they cant do any returns for us cause we were "fishy" and couldnt explain why. had to call customer service to force them to return the phone. i do not recommend this go wireless store they apparently make up their own rules and try to inforce them on customers pretty bad experience.. go to a corporate store instead. read more

Oscar, a sales rep from Verizon was more than helpful. He spent a few hours with my wife and I answering all of our numerous questions. Great experience. Also, an associate before Oscar on another day was very professional as well. I'd give 6 stars if I could. Dave read more

If I could give them no stars I would. They give you great customer service until you buy the phone and then it's all downhill from there. Bought a phone that turned out to be deffective, they promised to change it out but now I've been waiting for 6 weeks and they still haven't done anything. The store manager doesn't follow through on communicating what the issue is. I guess it's time to go to the district and regional manager for help. Save yourself the trouble and go to a REAL Verizon store. They might be busier but at least they follow through on their word. read more

Yesterday, I went into this particular Version store to get my 92 year mother a Verizon plan and transfer it onto my old iPhone. Well, needless to say, that was quite an adventure. My mom didn't have all the necessary info from her old carrier to make the change go smoothly. Troy, the Verizon employee, took hours to help us make this transfer possible. I can't express how wonderful, kind, patient, and knowledgeable this young man, Troy, was. Everyone is this store was wonderful. They made it possible for my mom to have a better service that was affordable, no matter how long it took. Thank you, Troy, for all you did to make this rather difficult transaction possible. read more

Great staff Trina Brandon and Oscar are awesome! I got a new iPhone and it's amazing, they also had $200 off on a pink iPad!

This verizon store knows customer service, we were helped by Casey, he was polite, he smiled, and was very professional, in fact after my husband had been to quite a few places, not until he walked into this store did anybody have time to talk to him, or offer help, but Casey did. Our experience was the best!!!!!!! Great customer service, something that is getting hard to find!!!!! Thank you, thank you, thank you!!!! read more

Go-Wireless pushed us into buying 2 non-brand phones (Gem) that Verizon has never heard of. We went into the store to inquire about an upgrade that we were not elgible for but go-wireless opened up 2 extra ,fake, phone lines to get around this upgrade dilemma. 4 lines Total in which we cannot get out of this contract. Go- wireless also sold us the 4G-LTE mobile Hot Spot included in the package. We could not get any signal in our apartment so we took the device back to the store and complained, they refused to accept this device for the reason being that we cut out the bar code for the rebate. Go-Wireless claimed we had 14 days to return the device and still would not take the device back. Go wireless included with the hot spot was an unlimited data package to our surprise a large bill for used data. Fraud & misrepresentation ! We inquired about the accessories for these non-brand phones and continued to say oh....tomorrow go-wireless will have them. Next day...oh no... next week. No accessories for these phones were ever available. A second rep knew of this fraudulent scheme and tried to tell us something but she kept quite because of her manager was present. So not we are stuck in a contract with 4 open phone lines( 2 with fake or dummy DIN Numbers). We contacted Verizon of the deception and they would not acknowledge Go-wireless because the stores were not related although the store says "Verizon Go-wireless"....huh? We are going to contact Turko- files on the news! read more

So grateful for the staff! They pretty much salvaged my sanity and my daughters Christmas! They fixed our problem and adjusted our FIOS to better suit our family! Thank you! read more

The moment my wife and I walked into this store we were greeted by the team working in this store on Murietta Hot Springs Rd. Our visit was really to explore phone upgrade options. Luis, Katlyn, Trisha, and another gentleman who's name escapes me at the moment went out of their way to take care of us and all other customers entering the store while we were there. We picked up two great new phones and the team did everything they could do to help us save money. I appreciate their efforts and would like to say that they have definitely made us Verizon customers for life. Great Job team! read more

These guys tell you want ever it takes to get you to upgrade your lines. Walked out of this store with 3 upgrades and only received 1 after 3 months. I don't recommend coming here. You're better off going to one of there corporate stores read more

I went in the store wanting an upgrade of my phone but not sure what I wanted. I dealt with Oscar who was very friendly and knew what he was talking about. He explained a couple different phones I was interested in and set everything up on my new phone and was very patient answering my questions. I highly recommend using this store for your Verizon needs. read more

I will never go to this store again. I was told that the jet pack would cost me absolutely nothing. I told the employee numerous times I did not need it, but he persuaded me to take it. I should have wasted his time reading the details of the contract instead of trusting him because I am now stuck with a twenty dollar a month fee. Learn from my mistake and don't trust the salesmen in this store. Waste their time and read every word of the contract. By the way, if you do want a manager to call you back, plan on waiting an eternity because their customer service is lousy. They will not return your call! The manager, Jason, called me a liar and said his salesman would not have told me it was basically free after the rebate. read more

I ran across this review after I tried to post on another review site.THEY DO LIE,THEIR UNDERHANDED,& SNEEKY & COMPLETLY CHEAT THE CUSTOMERS.Ive had the very same experience as all the other peoples complants.Trying to startup extra as they call it GHOST LINES,lie to you about the service your buying, & say your broken screen isn't covered by warrenty so you have no other option but to buy new ph.Doubled talk about how they are going to update lines & so we can keep unlimited data pkg. I didn't believe them from the past & how they were going down the same route again.They got angry when I wanted them to explain it to me,yelled at me when I peeked at the computer to see what they were doing to my account...laughed at me &my husband,taunted us & threaten to call police when we called them on what they were doing. Reported them to Verizon's 800# Im going to try to report them to BBB in the AM,right now Im watching my accountto make sure they don't try to sabotage it, to get back in retaliation. read more