This is a corporate store in a big mall. We have only come here a few times for screen protector replacement, never for other services. Other Yelpers are correct that Kevin who works here offers excellent service and the other current employees are worthless. Many of the employees who worked here in the past were helpful and friendly. Not so any more. There were numerous employees in the store on our visit all milling around, talking, and playing with their devices and not helping other customers and only Kevin came up to us promptly and offered us excellent service. This store is in a big mall on the second floor. It is a busy mall with a big lot, so you may need to park far away and walk. The store moved locations in the mall in about the last 6-9 months, so if you have not been here for a while, then check the mall map to find the current location on the second floor. Try to get Kevin to help you or you may be doomed for the duration of your visit. read more

Terrible! Go elsewhere maybe they'll treat you as a valued customer. Salesperson, M, started by giving quotes of how much bill would increase by w/o first going through numbers. Asked him to waive an activation fee, said this wasn't a business?? Told him I would cut lines far beyond a $90 fee ($2400 to Verizon) he said he didn't care, he gets paid anyway. Might be time for Verizon to retrain personnel read more

Kevin, the associate was so helpful. He helped me change my phone number and he was able to assist me with very good customer service. I'd like to thank him for helping me and I am truly grateful I will return to this location and ask for him for future needs. read more

Today I came in and I got assisted by an employee name angel , guy you need to get on point and offer a better customer service , your additive was like if you're doing me a favor , the store had only 1 customer at 6:20 and his energy was awful . I'm a current new customer since January 7 and I was told I had a 30 Apple Watch offer and it turns out offer was expired with no choice at all . But when I told him I was gonna come back to the person that first assisted me named Julian he now mentioned that I Maybe still be entitled to get the offer . I felt very unwelcome with this employee. I strongly believe he needs customer service training .. Now if you come to r tv is location ask for Julian he is amazing . 100% read more

It's Holiday Season today 12-11-25 10:45 am and the store says open at 10 and the location is closed. I been waiting around no luck - not even a sign saying we will be back - wasted time read more

Verizon - Mobile Phones Near Me - Montebello, California

waited 20 min, no one acknowledged me. guy came out from the back did a lap and went back to the back. came out 10 min later and ignored me and went to help someone who just walked in. read more

Have you watched movie Interstellar? Future me is yelling at me behind the shelf right now. This is not a place to resolve issues. Its just a place to buy devices. Since they do not communicate with VERIZON(??), they cannot help you with the Verizon-issue. You are better off calling customer care and stay on the line for 2 hours. Atleast Verizon representative solves something, but not here. read more

They take an hour to get done one to help then they send you to pick up a cell phone at a store that's not open.

I have been to this Verizon store in the mall 3 times now and I can't say enough good things. Every person who has helped me has been knowledgeable, gracious and genuinely NICE. That's not been my experience at the Puente Hills store. I had to come here just before Christmas to have a set up and transfer done on a warranty replacement phone. If you've ever had to do this you know its tedious and takes a long time. John helped me and was absolutely wonderful, it was like dealing with an old friend. This store has exceptional employees and this is now my go to Verizon! read more

Enrique was amazing! We were not the easiest customers to deal with, but he handled it so professionally with kindness and compassion. I was surprised to hear that he was not the manager because of his etiquette and knowledge. We had issues with customer service and he was able to clear them up very quickly. He took his time to make sure everything was correct and because of his knowledge we were able to figure everything out with ease. Enrique deserves a raise, deserves more hours and deserves 5 days off with pay lol. For such a hard situation, Enrique handled it so well. Well that made everything feel easier. Thank you again Enrique. And a huge thank you for treating us with kindness when we were not the most easiest customers to handle. I love my new phone and I wouldn't have been able to have it without this service! read more

Thank you Carlos for activating my new phone with Verizon, my new carrier. Thank you for being so patient I'll admit I was a bit frantic, excellent customer service. read more

They are lacking in customer service training. Management is just as bad as the employees. Had an awful experience. I highly recommend staying away from this place. They refuse to give out the number of their district manager because they know they are terrible. I would rate them a zero if I could. read more

They take advantage of senior citizens by selling them highly complicated cell phones as a "deal" and add a line to a non-functional phone to sweeten their promotion. I suggest they listen to customers and not sell seniors phones they can't understand! That store needs training in customer service, they are rude and they take advantage of SENIOR CITIZENS! read more

If I could leave 0 starts I would, they will lie to you and whenever there's a problem with the service they won't help you! We were told we can drop the equipment at the store and when we came to the store they told us we would have to call customer service and get labels and return them ourselves to a UPS. read more

We worked the Jon at the Montebello store He was more than willing to assist 2 elderly customers I would highly recommend asking for Jon read more

I went here not too long ago and had a very dissatisfying experience with a Mr. Larry Ford. I came in for simple upgrades for myself and family however I was bargained with over and over to get a new line at a discounted rate for the entire plan to lower the bill. This would have actually increased my bill for new line activation fee and newly added device installment. Ultimately. We chose to just leave after the consistent attempts to sell me on adding a new line... read more

12/26/24 Verizon call center asked me to show ID and pick up at a direct store, so I drove there. Instead provide service, the store manager John judged me not to walk in his store showroom (I only move between adjacent chair) with john's reason his employees are working. The employee cannot restrict a customer walk in the store showroom. Customer come to store for service and not for judgment of employee, which is a basic customer service violation. The store directly confront call center advice of going to a store. Customer can ask employees if have question when the store failure to provide call center promised service. Verizon internal issue with the store poor performance. The Verizon store's violation of the basic customer service has negative impact on the call center resolution by missing the (same) representative communication to me verizon record of 12/19/24 about 3 PM to 4 PM, (12/23/24, and 12/26/24), which are still on my iPhone call list. read more

I've been coming to this store for 17 years and I must admit that service was always spotty in the past. Not this time. The reps knew their stuff and were very helpful in upgrading our older Iphones to the current models. We had a couple glitches in the set up due to a systemwide issue with activation but came back in and they took care of it liceity split. Shout to to Franky, Hugo, and Xuan for all their assistance. You guys rock. read more

I love coming to this Verizon store because Kevin shows concern when my family and I come in to shop what we need ! Kevin helped me switch over my plan . He was so kind and helpful. He answered all of my questions and I had a ton! Even while he was busy he still was extremely professional and made sure to find the right answers to the questions that I had. I'm a little older and he made sure I understood everything. You don't know how much that means! Please pass along his name and praise him. I am so impressed by his top- notch customer service! I am really grateful to him! Will definitely refer all my friends and family to Kevin !!! read more

I brought my new cell into the Montebello store. Activating and setting up my account turned out be to very complicated and technical. Two employees, Xavier and Alexander helped me. Both are very knowledgeable, professional and computer/cell phone wizards. I highly recommend them. read more

Came in at opening to replace damaged SIM card. They don't carry physical SIM cards. They looked through my phone and told me that my phone would not work with an eSIM. Drove across town to another Verizon. Waited for 45 minutes for service. They looked through my phone and fixed my issue with an eSIM. I told the rep what the Montebello rep told me about not being able to use the eSIM. Apparently- the corporate Montebello mall location doesn't bother to help much with issues like this. The Montebello mall location wasted my morning by having me drive across town to a location that already had a line- and the problem could have been solved in less than 15 min. Train your people better, Verizon read more

After upgrading phones, I realized that I needed some extra accessories. So I stopped by here while I was walking around the mall in Montebello. Although the store was pretty busy, one of their associate came to take care of my questions. I told him exactly what I was looking for, and he steered me in the right direction. I found exactly what I was looking for. The associate was a nice guy. He processed my payment quickly, and answered some questions regarding my account well. The store itself is clean, and staffed by friendly people. They have all the options your looking if you are a Verizon customer. I was happy with the service here. read more

Verizon - Mobile Phones Near Me - Montebello, California

I made an appointment per store instructions and when I arrived, the store was closed. According to the current business hours, the store was supposed to be open until 6 pm and, when I arrived for my appointment, the merchandise was put away and the gate was down. According to Verizon, an appointment is a required for tech assistance, which I made. However, I didn't receive any confirmation that the store was closing early nor was the appointment canceled. When I arrived, I checked into my appointment. Like an idiot, I thought this was standard procedure thinking a staff member was helping another customer in the back of the store. After waiting for thirty minutes or more, it was clear the store was closed. Needles to say I was upset because I came all the way from Pasadena in the rain hoping to have my phone fixed. On top of that, I spoke with mall security asking if the store was closed; apparently, the store has been closing early lately which is not only bad customer service, it makes me wonder if other clients like myself were screwed over like myself. I wouldn't be as upset as I am if my situation wasn't urgent because I know stuff happens. However, the lack of professionalism and customer service shows me the management doesn't care about its customers or needs to do a better job instructing staff to contact appointment to cancel. I am very disappointed because I've been a Verizon customer for almost 20 years and this is a slap in my face as I've never experienced this before. I will be contacting corporate because this was just unacceptable. read more

Consumer beware! Last year I had a door-to-door Salesman come to my place to sign me up for their wireless internet. I went ahead and went with Verizon because they were offering me a better deal than my current internet provider. To make a long story short, I went ahead and canceled my services with Verizon and went back with my current provider. The issue started when I tried to send back the equipment. According to Verizon , the only way I could send back the equipment is through a kit that they would have to mail to me. Then days went by and I still haven't received the kit so I called to let them know that I have yet to receive it and they would give me some kind of excuse on why it hadn't come to me but I would never receive the kit! I even offered to take it to one of the Verizon stores or the corporate just so I wouldn't have to pay the equipment penalty. Their customer service assured me that it wouldn't count against me because it's their fault! Within 3 months I finally received the kit sent the modem back that same day. This was back in July of last year . Never received any kind of email or letter stating that they received it. In November I received a letter stating that I'm in default because their equipment was never sent back. I immediately called their customer service and gave them the tracking number that I received from UPS and they reassured me again that it was their fault.. it must have been miscommunication on their part and they will take care of it. Ever since then I've been bombarded by Texas and emails by their debt collectors wanting their money for that damn equipment! Just be careful with them! read more

Came here to make the switch from TMobile after 12 years!! Plus Verizon was having amazing deals on new phones and rewards if you switch over. Zuan helped me at this location and she was amazing and helpful. Not to mention she was so nice. I got lucky and they had our phones in stock there, no need to wait for back order. I wasn't planning on making the switch in store because my husband wasn't with me and I didn't want him to lose service while I was gone. So Zuan came out with printed list she made of the steps of everything I need to do to make the switch on my own, how to send back our old phones, how to get the $400 back from switching over, and how to register for Disney+, Hulu & ESPN since our plan comes with it. Literally such a deal. I've already referred one friend to switch which she did today. But if you can, come to this location and ask for Zuan :) read more

They disconnected all 4 of our family phones and now I have to connect with Verizon using my neighbors cell phone to establish a phone call with them or anyone else and now I have been told that I have to wait 24 hours till I get my new numbers cause they couldn't port over my old numbers over so all my contacts and my families contacts and anything else my family and I need to call everyone to make sure they get our new numbers I shouldn't of left T-Mobile going Verizon is so much trouble, the pain and suffering is not worth it but now I am waiting for a agent to call me back so I can get my new numbers for my family and I. I am really upset and frustrated with Verizon read more

I had a iPhone 8 Plus and an Apple Watch that I realized that I had for eight years. The crystal on the watch and the face on the phone were both cracked so I went back to this store to upgrade them. Ishaq helped me to upgrade the phone and the watch. He was very professional and helpful in making the transition to the new IPhone 13 Pro Max and the new series 7 Apple Watch. I was happy to see that all my contacts and apps carried over to the new phone. He made the whole process relatively easy. read more

Customer service was great the store representative Xuan was super courteous and helped solve the problem with my phone. She diagnosed the problem in a few minutes and i got a new sim card. Thank you for the support! read more

Very helpful love the customer service the manager here is very helpful had issues with some shipping but they managed to help us figure it out and we're very helpful with our situation thank you too the sales people who wrks at this location. read more

Verizon - Verizon Montebello Mall - Mobile Phones Near Me - Montebello, California

Hugo was amazing! Fixed my phone in no time! So courteous and helpful and knew just what to do.

Extremely upset at someone named Omar, he has no integrity. I came in with a technical issue and without my permission he upgraded my protection plan. Just found out a month later about it. Called Verizon, filed a complaint and my money was refunded. To how many people has he done this too? Apparently they get a commission to whom they get to upgrade or add services. He should have asked me and he didn't. Very concerning unethical practice. Normally, I love Verizon and the service they provide. I have been with them since before they were Verizon but they should do a better job at training and who they select to hire. read more

I don't recommend Verizon. Period. They charge for long distance illegally. I call on WhatsApp and messenger and it's totally free Shame on Verizon. The service is not that good. read more

If I could give this store 0 stars I would! The manager "Angel" wouldn't know what customer service is if it slapped him across the face! He has no business working with the public and should take a management course. I definitely reported him to his district manager and to corporate. He did not help me and when I called Verizon they Fed Ex me a replacement in 2 days for the product that was purchased and the store refused to replace. This guy needs to get off his high horse and take a step back and remember where he works at! I kept my cool as much as I could because I was this close to punching him in the face! This store is known for it's bad customer service! Avoid it at all costs if you don't want your blood pressure to rise! read more

Fraud alert: my elderly mother went into this store to pay her bill, and the associate took advantage of her by switching her to a bloated plan she didn't need, and added a bunch of home device protection that she also does not need. read more

WOW Kevin is amazing! He helped me on a better deal as well as handling everything with a smile:) He is extremely smart, friendly, professional and informative. I would recommend coming here! Kevin thank you for your patience and perfect customer service. Kudos to Verizon for hiring a great professional! read more

I hate coming to cellphone stores but today was actually, and surprisingly, a great experience. Isaac was kind, knowledgeable, and didn't try to oversell. Straight to the point and charming. Management is also very approachable. First Verizon that didn't make me feel like I was going into a car dealership read more

The customer service is great! Miguel helped my daughter and I add her to my plan and trade in her old phone and upgrade to a new iPhone. It was a very nice shopping experience! read more

The hubby lost his beloved Droid. He went down to this location and talked to Evia who went over his account and found out that he could get a new phone right away. Since we have a family plan, we could all get new phones. She worked out the details and wrote them out. The cost changed very little from our usual monthly bill. He got all excited! All he had to do was round up the rest of us. (Usually an impossible task) For this, both sons made themselves available. Of course they did! I was being the big baby about it because I remembered how long it took the last time we all switched out our phones at another location. We were hoping Evia would be there but she wasn't, so we had David set us up and he made it a fast, easy & painless transaction. Very nice and efficient, that guy! Since I wanted to stick with an old school flip phone, he took care of me first so I could go mall-walking. By the time I came back, he was almost done. I was really surprised because I thought we'd be there a couple of hours at least. Hubby & the boys said to give David props for good service. Ask for him! Thank you to Evia also for getting us started. So now the three of them are sitting side by side oohing & aahing over the features on their new Droids. They're even talking to their phones and it's answering them! Their posing for their face-recognition-unlock feature is rather amusing too. Eh, boys and their toys. I'm happy with my new baby! http://www.yelp.com/biz_photos/VjxPQaVPpa10nWasBJokGg#bOHXD1G_Jctp0A0etFZdiw I'm surprised with all the 1-star reviews. All the times the husband & I have been in, they've given us good service. read more

Verizon - Mobile Phones Near Me - Montebello, California

My family and I got our phones here and we have been with verizon for over 10 years. I never had an issue in the past but i just had a terrible experience. Originally when we went to the store and got our phones, everything went super smooth. the sales rep was very knowledgeable and gave us all the right information. I was pleased with our first encounter. Fast forward 3 weeks, I realized I have been charged for insurance on the phones. I was immediately super upset. I never authorized for insurance on my plan nor was I even approached about the idea of insurance from the rep. I spoke with customer service and they said it was initiated at the store. I understand that sales reps need to meet their goals but please do so ethically. I don't mind being sold something but if you just sneak in extra services I did not ask for, you are doing it wrong. I asked for a refund and they said they will. Fast forward to today, I have not received a refund but instead, I got charged extra for insurance. Now i am even more upset. So i decide to step in this verizon store. I walk in and am told all of them are busy and that I would have to wait, which is fine. I wait for about an hour without any acknowledgement. It is 30 minutes past closing and I am furious. No "thanking" me for my patience nor letting me know they will be right with me. This experience may deter me from being a continue client with verizon. The management team needs to train their staff in common customer service. read more

I went in today for immediate help on my phone service. It was close to closing and Vanessa was patient and did not rush us. Amazing customer service. read more