Went in to pick up a case for my phone and I gotta say it was the easiest shopping experience I have ever had. I was taken care of as soon as I entered the door. I got my pick up and was having trouble getting the case open and also realized I needed a screen protector. He showed me how to operate the case and directed me to exactly what I needed. I was waiting for a few seconds when I was called over to the geek squad area for a quick checkout with Richard. He even threw the screen protector on and made sure to explain their sweet warranty on my screen protector. Every man I spoke to looked and spoke like gentlemen. This Best Buy has my business for life. read more

Would not recommend going in unless you wish to be ignored indefinitely. Ended up just ordering on the app for pick up because we got tired of waiting in the store. Also, though curbside hours are listed, it was not actually offered as an option at all when we were notified that our item was ready for pick up. Would explain why all the curbside spots were readily open and available outside. Only saving grace was the super nice and friendly staff at online order pick up. She gets a star. read more

Meh.. don't like. Empty store, no one helps. Security personnel was the best in the store besides cashier. If you have questions or need help.. go elsewhere.. the drive is worth it. Big store, clean but no help. Equals big thumbs down from me. read more

Best Buy - Montebello - Exterior of store - Music & DVDs Near Me - Montebello, California

WORST EXPERIENCE EVER!!! i expect more from a business like Best Buy but WOW this is the worst service i ever experienced. not only was my package delivered to a random address left on the STREET but then I got a fraud alert on my card!!! can u imagine? never ever trust a big order delivery from best buy. this is my last business with them. read more

Terrible Customer Service - I was there yesterday MONDAY !!! Not busy and They didn't have enough employees to help OMG , They don't really care about customers read more

Came to Best Buy during my lunch break for the Nintendo Switch 2, and I hit jackpot! Upon entry, there was a sign that say the Switch 2 was in stock, I immediately walked to the back to find the display case empty. However, I found a nearby employee and he instructed that the Nintendo Switch were located up front by the counter. He was so nice to walk me up to the front and let me know that there was exactly 1 Switch left!! I waited patiently in line and asked if I can purchase the last switch! However, I wanted to grab a few more things before making the purchase, and they were sweet enough to inform me that they could hold the item while I continued to shop! Overall, I came in expecting to come out with nothing, but luckily got the last Nintendo Switch 2 (reseller price is crazy) and had a great experience with the team there! read more

The worst customer service in the world! Came here to purchase a laptop and the sales tried so hard kept pushing to pay $50 for the membership, lying about I would have got $50 CASH back by gift card, since I purchased the laptop over $500. But of course it's totally a bull sh_t! Strongly not recommended anyone to come here. read more

Zero stars!!!! Beware this store sells defective equipment and they know it that is why they push customers to get warranty. We went to exchange an appliance that right out of the box, did not work & I am sure was put back on the shelf for resale. Customer service especially needs to train their staff. They are very rude and disrespectful if they even know what they are doing. One guy called another guy then that guy called another female staff member who was super rude. No tact in dealing with customers. She even berated the older gentleman in front of us and her body language screamed "monster in charge " read more

If I can put negative stars I would. I had a very disappointing experience at the Best Buy store in Montebello location. I purchased an "open-box - excellent" Frame TV and specifically asked multiple times if all original components were included, since it was a displayed store model. The manager, Ron, assured me two to three times that everything was there. When I got the item, the packaging was extremely unprofessional and clearly not handled with care. It did not reflect what I would expect from an "excellent" condition purchase. On top of that, the interaction with both Ron and Brandon was frustrating--they came across as dismissive and unhelpful when I tried to clarify details about my purchase before leaving. If you're considering buying open-box items from this location, or any item from this location I strongly recommend double-checking everything yourself and not relying on verbal assurances or employees. This experience fell far short of professionalism and customer service. read more

Just purchased this Samsung 50 inch TV for my son's room. As soon as we unbox it, the product was damaged. I'm calling first thing tomorrow morning to try exchanging it. I hope they don't give me a hard time. read more

Best Buy - Montebello - Music & DVDs Near Me - Montebello, California

Slowest service ever. People sitting around and saying that they are too busy to help you.

Dear Best Buy Customer Service, I am writing to formally express my concern regarding an incident that occurred at the Best Buy Montebello location last month just waited a bit because didn't want any retaliation against me since I'm a local and shop there often.  Several customers, including myself, began lining up outside the store as early as 1:00 AM in anticipation of purchasing the Pokémon Prismatic Figure. At approximately 6:00 AM, a store manager came outside and informed those waiting that there were only three units available. Based on that information, we continued to wait in line in good faith. However, when the store opened and it was time to make the purchase, we were then told that the product was no longer available and that there was no stock remaining. This sudden change in information was both confusing and frustrating, especially after waiting several hours based on the manager's earlier statement. This situation raises concerns about transparency, fairness, and whether proper procedures were followed regarding product availability and distribution. From a customer perspective, it appeared that the items may not have been made available to those waiting in line as communicated. I respectfully request that this matter be reviewed and clarified, as experiences like this can significantly impact customer trust and confidence. Thank you for your time and attention. I look forward to your response. read more

Just came in for geek squad to fix my iPhone screen, made an appointment at 5:20. Drove 35 min to get here. My phone still works just minor screen defects and guy told me there tech is off in 2 hours and they won't have enough time to fix it.... They have so many other appointments after me. Don't have later times if you can't fix it during your appointment. Why would I come in to be rescheduled or be recommended an Apple Store, 40 mins out. Terrible service. read more

This employee told me I was next in line for a laptop, but then she proceeded to help someone else who asked for help after me. Waited an extra 20 mins. However at the main checkout area, Aneel was very helpful, polite, and had great customer service. read more

Best Buy - Montebello - Poor customer service - Music & DVDs Near Me - Montebello, California

Staff is not knowledgeable Returned to the store 3 times due to their misinformation They do not care about the customer experience Would never go back! read more

GABBY GABY GABRIELLA, however you spell this disrespectful representative's name. Picked the right one on the WRONG day. Let me just say -- I'm beyond disappointed with the way I was treated when picking up my order. I placed a same-day pickup for a MacBook Air on August 1st around noon. It was supposed to be ready within an hour. Basic, right? Apparently not, because it wasn't ready until the next day. Annoying, but fine -- I just wont work on my case studies and submit my finals. What I won't let go is the absurd level of disrespect I walked into when I came to pick it up around 8:15 PM THE NEXT DAY. While Jonathan (who was actually helpful) was assisting me, I had to deal with a loud, obnoxious woman working nearby who clearly had no business being in customer service. She was snapping at customers -- first accusing someone returning a cart of computer products, "almost hitting her," in a tone that was aggressive and unnecessary. Then she turned to help a Spanish-speaking man trying to make a credit card payment and talked to him like he was an inconvenience, making him sign a script in English and acting like she couldn't be bothered. Okayyy? Shes honestly lucky I was mentally exhausted because had it been any other day I would've reciprocated the energy. All the while standing right next to me -- she had the nerve to tell me to move to the side because she was handling "sensitive information." The tone she used? Completely out of line. I moved, but trust me, I clocked the disrespect. And so did the man she was helping, because even he asked her, "Are you upset?" and straight-up told her she was being rude to both of us. At least someone said it. I was caught off guard for sure! This kind of energy is disgusting and despicable . I came in to pick up an order, not to be spoken to like a problem or watch other customers get treated like they're beneath someone especially in a predominately hispanic community. Like please. Gabby, Gaby, however you spell the name, if your own mother or members of your family came into the store, would you speak to them as such. Then being like "OH! I'm so sorry" like you're shocked? Please do better. I should have just made my purchase at Apple. Never Again. read more

My mom reached out to the service team for Best Buy assistance with our Ring camera, as we were experiencing some issues with it. To our surprise, they informed us that they would charge us $149 again for a visit to fix the problem, despite the fact that we had already paid for the initial installation service. It felt frustrating to think that we would have to incur another charge for a service related to a product we had already invested in. We are going to be canceling all bestbuy services. read more

Best Buy - Montebello - Music & DVDs Near Me - Montebello, California

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I wish I could give this store a zero-star rating, but I'm not allowed to. Instead, I'm forced to give it a mere one star. The reason I'm writing this review is because I visited this Best Buy store with the intention of spending over $1500 on a camera. I was looking for a specialist to help me make a purchase, However, all the specialists seem to be ignoring me. One specialist even looked at me and asked for help, but when I explained that I'm deaf and asked her to write or type what she said, she simply left me and ignored me. I was shocked and felt very rude. It seemed like they didn't consider me a valued customer and didn't care about my needs. I then met a manager named Aben, and I typed a note explaining my situation and showed it to him. He read the note and then spoke back to me, showing that he understood what it meant to be deaf. However, when I typed again and asked him to type what he had said on his phone, he kept speaking back to me. I was frustrated and asked him three times if he understood what I meant by "DEAF," but he doesn't understand and kept speaking to me. Finally, I gave up and decided not to spend my money at Best Buy. I noticed that this review was very low, and I saw that many other people had had bad experiences. I wondered if Best Buy cared about its customers. And noticed that Best Buy's business was declining and becoming slower. If Best Buy wants to care about its customers, it needs to improve its training or hire better employees. The most important thing is that the specialists must have sales skills, good customer interaction skills, and empathy. If Best Buy can learn from Apple's retail practices, it could become successful. Apple stores have always been the best experience for me, and they treat their customers very well. I don't want to spend my money online, so I want to spend it at a store where the staff is knowledgeable and friendly. read more

Best Buy associates are nice and cool. Easy to shop online, price are reasonable if you need something quick and pick up was easy.

Gonna keep this short, if you buy anything in computers (especially if it's Microsoft) go to Tiffany. Very patient, knowledgeable and caring representative who took her time with assisting us regardless of it was her department or not. She gave information on other devices outside of her department and it never felt like I was inconveniencing them. read more

Chris (over at Geek Squad) made the process of replacing my iPhone battery so much easier. He was knowledgeable about all the Apple products and was able to answer any questions my husband and I had. His patience and service is some of the best I have ever experienced, and I'd go through traffic all over again just to receive his help. read more

My wife and I have been shopping at Best Buy for years we brought couple T.V.,computers,laptop,printers,video console and other things. They service are very friendly and knowledgeable about the products in the store. read more

Bad Service. Employees holding there products to prevent customers from buying. this is not right

I received friendly knowledgeable help right at the greeting stand. I was helped and found exactly what I needed. I was in and out in less than 15 minutes. Thank you all. read more

Not sure if it's the ramifications of the pandemic but their hours have changed from not normal to 11:00 am to 7:00 pm which it's a big inconvenience if you need tech before traveling (first world issues). But happy they their employees can enjoy more time with their love ones or doing more things that their love. The photo has nothing to do with the store but that's how I manage my stress read more

Best Buy - Montebello - Photo of my mood - Music & DVDs Near Me - Montebello, California

Word to wise. Their systems of "helping" customers is extremely unorganized and inefficient. I used the QR code to check in for help. Followed all the directions. Got a text saying I would be getting a text when it was my turned to be helped. 10 min later I get a text that someone would help. Another 15 min pass and no one shows up so I go to the host. The host said that I had to "officially" sign up with the host before I could be helped. Nowhere did it say I had to check in with the host. Instead the huge sign said I had to sign up through the QR code. I added a picture of the signs, which are everywhere. Whoever came up with this concept is an idiot. I'll go back to never shopping BestBuy and stick to Amazon and Apple. read more

Horrible customer service. Spoke to someone on the phone who said the store would honor the sale price I placed an order at. Drove 45 minutes to get there and they told me they couldn't do it after speaking to two managers. They can they just won't. What happened to customer service? Bought it on Amazon instead. Thanks for throwing 100 dollars away. read more

Thank you Johnathan Sebastian Mari giving you 5 stars for excellent customer service explaining everything about the refrigerator and its warranty thank you Best Buy Montebello have a great day read more

I like this place. During Christmas i stopped by three times, knowing exactly what i wanted. I didn't find the items so i asked for help. Typically its hard to find help but not lately. Each time ive gone, my visits have been effortless, easy and quick. And i walked away with exactly what i went in for. Today, i came in to buy a TV and was fortunate to get help from Lorenzo. Although what i was looking for was sold out, lorenzo help answer my questions and was able to help find a suitable alternative. Great service!! read more

I bought 2 open boxed labtops here that were marketed as excellent condition. One was still in store mode and one had a broken mouse pad. The geek squad tech was rude. I asked for a discount on a new one and nothing. I wasted about 2 hours worth of driving. read more

Don't visit the Geek Squad station for any reason. Horrible service. 47 min of my time waisted trying to get a iPhone battery replaced under warranty. I scheduled an appointment to have my phone serviced with no resolution. The gentleman that assisted me clearly lacks training. He must of mentioned "that the system changed" since he came back. Not sure what that means. Either way he walked away at least 5 times from the register and seemed very perplexed. I immediately lost all confidence in allowing anyone in this department to service my device. What is going on? The phone was plugged in as they ran multiple diagnostics. At min 47 I stood at the same spot while 2 Geek Squad staff members stared at the computer screen and seemed lost. Today's visit was an utter failure. I urge all customers to avoid this department or risk incompetent and clearly untrained individuals to service your electronic devices. Consumers beware. 0 stars. read more

There were no tablets on display so there was a sign to contact the people in blue. So I followed the directions on the blue board to get in queue for help. After 20 minutes, i went to the people in the TV department and they told me to go to the phone department, which was on the other side of the store from tablets. After waiting in line, I find out the items that I was looking for were sold out and was told that none of the items were on display. When I went to another tablets area, I found 1 item that I was looking for on display. These employees did not prove to be knowledgeable nor helpful at this location. I suggest having "sold out" signs when something is sold out if they do not want people to ask them about it. read more

Called the Montebello store to check on an open box all in one computer. I wanted the sales person to look at the computer and tell me what is missing. By calling the store number I was transferred to their corporate office that was going to tell me the same as I read on the website What a waist of time. The whole reason to call the store is to be addressed by a sales person that is there. To have that person look and tell you if they physically have what you want in stock or as in my case tell me what was missing Not to have someone from who knows where read me the same thing I'm looking at. This is one reason why Best Buy has so few customers. Customer's call ahead to confirm the item or service that is need. They can read the description on the net and order from Amazon. Guess where I'm ordering my computer (Amazon) read more

This place has always sucked. They should have gone out of business a decade ago. Only time I buy from them is if they a clearance daily deal every few to several months. Half the time they ship open box items, when listed as new. please. please close all Best Buys read more

Best Buy deserves negative stars! DO NOT buy their Total Tech or Extended Warranty. Total BS! Chatted with agent about our power cord issue. He made me an appointment with the tech people at the Montebello Best Buy. Brought Blu-ray player and power cord to the store. Tech checked it out and said just go over to customer service and they'll get me a new player and power cord since I have the extended warranty. Customer service said I need to go to tech support and they'll take care of it. Told him I just came from there. He said you need to go back there. Went back, tech told me apparently the procedure has changed. Tech said he would order me a replacement power cord and have it shipped to me. Then send the broken cord back to the Best Buy address that will be provided. A few days later I get an email stating we don't carry the power cord any longer. Purchase the power cord on your own. Once use receive the power cord, After you have made the purchase please send the following required information by Email. --Email Address - Reimbursement@bestbuy.com Required Information: * Service Plan brochure # (this is your service plan # 7320459648) * Legible copy of the receipt for the replacement part. * Current Mailing Address * Phone # * Valid Email Address (we will email you confirmation once your claim has been processed.) Why am I paying for total tech and the extended warranty when I have to do everything myself! Plus I wasted several hours on chat and going to the store for absolutely nothing!!!! I'll be contacting corporate regarding this issue!!! read more

We just built a patio and needed an outdoor TV. GG and Ed were extremely helpful. If you need any TVs/audio/home theater, talk to GG or Ed and I'm sure they will be glad to help. These two really shined and went above and beyond! We will definitely return for any future needs. read more

Bad customer service from MANAGER CHRIS. Instead of helping customer he was complaing how to park while his other employees helping to load. This manager Chris was not nice unhelpful if I had enough time for shopping I would have return all the merchandise I bought. Will never shop at this Best Buy location. Terrible experiences with manager CHRIS . Spend all these money was not happy with manager services. read more

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Set up an appt with the geek squad to replace the battery on my Mac and said this in the form I filled out. Got here and they DO NOT SERVICE MACS. They will try to tell you they do, just not batteries. But when you ask them what repairs they do, it's crickets. They basically can service your warranty by sending it in to Mac if you are under warranty. And they aren't sorry either. Brianna was particularly rude. Terrible service. CHANGE YOUR SITE to reflect that you don't service Apple. DO BETTER. read more

Worst experience in this store! I would give it negative stars if it were possible. Geek squad was supposed to show up and make repairs on my tv. I took the day off to get this done, and they never showed. When I call geek squad, they apparently have no information about the scheduled visit. I showed up to the store, and they refused to help me. All they said was they had no information and to call geek squad again. Horrible horrible horrible!!! read more

I bought a brand new PS5 for $500 from this Best Buy location and after taking it home and starting up the console I noticed that it was in used condition becaused it already had an account set up. After reseting the console to factory settings a message kept popping up saying that the console was permanently suspended. I went back to the store within an hour of buying it to return it and the guy in charge of returns didn't believe, even after looking at the receipt so he ended up calling the person in charge of costumer support, when she finally came over after 10 minutes of waiting, she was very unprofessional and rude saying that it wasn't possible for the console to be used so she had me wait over an hour as she was checking the security cameras because she didn't believe I bought it. When she finally came back she told me that they were just going to give me a new console. read more