Came in on a Sunday for a new phone. Was greeted right away and it was the fastest service we've ever experienced! In and out within 30 minutes! We didnt get the name of employee, but the longest time was him getting the phone. read more

I took my jewelry got a really good price I also had my bracelet fix and bought a chain good also good vibes

Priscilla was the associate who assisted me. Her customer service was outstanding--she was incredibly helpful, guiding me through my decisions as I chose a new phone. She patiently answered all my questions over the phone, making the process seamless. Because of her excellent service, I'll definitely be returning to that store! read more

If I can give zero star to this tmobile branch, I will! The associate manager added to my dismay! She looks she's tired of working there. Please have some friendly front liners there! read more

Krystal, Steve, and Marlon were so helpful! I transferred over from another carrier to T-Mobile. The previous carrier(boost) made it almost near impossible for me to keep my same number but Krystal really came through to help me. All the staff here are very attentive and try their best to get you the best deals possible. This has become our new go to T-Mobile spot. read more

Krystal and the team were extremely helpful they even went out of their way to go get the device from another store for me. Super fast super knowledgeable. Very happy with our service! Thank you read more

priscilla = bad customer service, attitude, clearly doesn't like her job.... customer care over the phone = legit the worst..... I know T-Mobile is cheap but legit don't do it read more

I had a great experience with Naomi she was very sweet and explained things very well to understanding. Very confident and professional!!

Great service from the manager Yajaira. She was assisting multiple customers at once and put me in queue within the first few minutes of my arrival. She then notified me every 5 minutes of my place in line while I waited. When it was my turn to be assisted, she took care of my concern quickly and answered all of my questions replacing my screen protector with no questions asked. read more

Andre and Chris very helpful, and very enjoyable people. Great experience from the minute we walked in.

IF I COULD GIVE THIS TMOBILE 50 STARS I WOULD! It was Saturday evening around 7:30pm the day before easter and I was looking to purchase a SYNCUP kids watch for my son. I live in Long Beach and the two mall stores open late both were sold out. The one location at the long beach town center had one but closed in 10 minutes the rep told me to rush down there (7:55pm and they close at 8pm) she said "try to make it by 8" well I got there at 8:02 and she said im so sorry I cant let you in anymore. Why tell me to go then???? Anyways I call a bunch of locations open late, I call Montebello and Andre answered and I asked if they had any without even putting me on hold (everyone else did) he checked and told me he did have a couple to head on in! I did tell him im coming from LB so I would be there 25 min before closing. Without hesitation he gladly said come in they will take care of me. When I got there was I greeted by Andre with a smile he sat me with Martin. BOTH treated me like family. Martin even helped me set up my sons watch making sure I knew how it worked, NEVER RUSHED ME. 1000 out of 10 experience. I would drive back to Montebello just to work with that team. read more

I have been to quite a few cell phone stores, but the attention and professionalism of the Montebello store left an incredible impression on me. The representative named Israel took very good care of us, he gave us a good explanation and we even ended up buying some accessories when he explained their importance to us, my family was very happy, I highly recommend them read more

Great staff that is very informed of their products and are sweet to all customers. If I'm in the mall, I stop by to say "hello". Great supervisor and just fantastic staff members!!! Highly recommend. read more

This store is a mess so I referred my friend to T-Mobile and as we were discussing plans their employee Jen Valdez said that they can do the magenta plan for 120 for 4 lines but when the first bill came it was 140 we even double checked 120 for 4 lines including tax multiple times Then why didn't we they do it online it was the same price minus the activation fee and referral credit I went back to the store and looked for Jen Valdez but they never acknowledged that they said such a thing. Then the managers said they can refund the activation fee and give me and my friend the referral credit after 30 days of opening when I called this manager moved to a different location and it's a nightmare I was able to get my 50 but they said my friend no what a lie I have been a T-Mobile customer for 20 years and I have never had this terrible experience before. read more

Absolutely DO NOT COME HERE! Their employee Jen Valdez false advertised the magenta plan just so we can sign up at their store. The plan normally costs 140 dollars per month, but she told us that the monthly payment would be 120 dollars just so that we can switch. What a liar!!! read more

Let's start when I needed to get the new iPhone 13 pro max, I went to get the promotion of the phone and new AirPods, I spoke to the manager and she was so sweet and helpful. Then Brandon jumped up and he was wonderful ! I loved his customer service and he helped me a lot with my new and old phone !! 10/10 ! read more

Exceptional service from Lili who help reassure us and guide us through the crazy long process of transferring over phone numbers from Sprint to T-Mobile which takes hours but she made the journey a lot easier. Go see Lili give her a raise! read more

Been a customer for years and have been satisfied with Tmobile overall for their quality service. Recently went to this corporate store location to move a member from a family plan into another plan. The store associate, Anthony, was not only patient but super helpful, knowledgeable and professional. He listened to our needs, answered all our questions and gave us the best deal. I highly recommend Tmobile to everyone if you are not satisfied with your phone plan and if you're going to switch, come do it at this place! read more

I never thought I'd ever switch from AT&T, but I'm so glad I did! The T-Mobile staff at this particular location were not only helpful, but extremely patient. The real MVP is Victor! He answered all of my mother's questions regarding our business account, switches over 9 phone lines, and followed up with us the very next day! That's what I call going above and beyond! My family and I are extremely happy with our new cell phone service provider! read more

Have my service with T-Mobile for more than 3 years! love their unlimited data plan and will still continued to use their service~ ^^ read more

T-Mobile - Mobile Phones Near Me - Montebello, California

Rude staff , couldn't even look at a phone without her locking it up acting like I'm going to steal it been a t mobile for a min never been treated that way , guess I ain't upgraded today but soon next t mobile gets the sale read more

Late post. Went to T Mobile at the Montebello Town Center, yesterday 11/4; to make a phone bill payment. I must say excellent customer and professional service from these young men. (He let me take his photo) read more

T-Mobile - Recommend this T Mobile - Mobile Phones Near Me - Montebello, California

If you decide to switch to T-Mobile your doing right. Especially if you come visit this location, customer service was amazing..We had Victor help us with all our purchase. Not only did he stayed longer for his shift but called customer service for use and did switches in our behalf. Victor I hope you continue with your positive attitude. Thanks again read more

This review is for the sales rep who did exactly that - Used his "sales" tactics without informing the entire truth on my new monthly charges and tricking me into believing in his "good gesture" Dear David A., When my sister broke her new IPhone , we stopped by to purchase an even newer one. While we were there, you took the opportunity to enlighten us on what our current and perfectly reasonable family plan can upgrade to at "no additional cost whatsoever" Being the hesitant and doubtful person I am, I wasn't so quick to buy into your "convenient" offer. After pulling the sales bullshit with me and making me think that you had best interest at heart in "helping" I listened to your repetitive offer. After serious consideration and constant confirmation to my question "are you sure there will be absolutely no additional charges?" and taking your word for it , I authorized to switch plans that offered unlimited data and also managed to keep the same monthly rates. We thanked you and continued on with our happy day. 2 months later - My family plan increased from $80 to $120 In addition to that ^ each line increased by $5 (4 lines totaling $20) and the main line increased by $20 OUR FAMILY PLAN INCREASED OVERALL BY $80 EACH MONTH Now tell me David, who is going to pay for those additional $80 ? You should be responsible and own up to your lies by replying to me after I've contacted you on your direct line numerous times. I've visited 2 stores closest to home, to "resolve" the issue and I'm told to contact customer service/T mobile over the phone. I've spoken to 3 different representatives in call centers who don't understand the charges. Each rep. has provided me with a different story. One tells me to disregard the plan- it has been delayed and the other one tells me that I have been charged extra. So what is it Tmobile? We currently owe over $700 and I still can't get clarification on the bill. We have postponed on paying the bill until we get further clarification and a breakdown of the correct fees. Until this day we have yet to hear from someone helpful and I'm afraid that our services will be disconnected soon. I am disappointed and upset at the matter. We switched from Sprint to Tmobile because a friend recommended it. Well, I DO NOT RECOMMEND SWITCHING TO TMOBILE. I advise that if you consider it, do not engage yourself in these "offers" that sound too good to be true. Oh, and avoid speaking with David who seems to only be chasing after commission instead of genuine customer service. Tricking people into offers for your own convenience is not a kind thing to do! You're dealing w/ people's hard earned money and being a decent human being is much more valuable than the few bucks you get for commission ! read more

I love this T-Mobile store! I've been coming here since 2019 and they have shown me nothing but great outstanding customer service! Recently I'm November 2021 a young man named Jairo helped me with my new iPhone 13 pro max as was very knowledgeable and professional! Also the workers there are amazing very attentive as well!!! read more

Came to this store to get two new Apple watches. The associate that helped us was knowledgeable and made the process pretty quick. I was really happy with the customer service I received there. Reason for me giving 3 stars is because when I received my bill, I saw that insurance was put on the Apple watches without my authorization. Insurance for the watches was actually never brought up in conversation, so I'm not sure why the associate would put it. Kind of makes me think twice of coming to this store if they're going to do unauthorized add ons to the account. read more

Back-to-back excellent customer service. Such a good experience the first time I came in, I just had to come back 2 days later for more stuff. This store saved t-mobile from me switching and taking my money elsewhere. The only other thing I have to say is when someone asks if your the manager be prideful not defensive, its not always going to be bad news. Sometimes we just want to recognize an amazing team. Keep it up! read more

Love this T Mobile I drive a few extra miles just for their service. They are very attentive and extremely helpful. Keep up the great work.

Worst customer service ever!!! Had my phone shipped there and never got it. Manager acted like it wasn't' there responsibility to know where my phone was or even care to look after customer service told me it was shipped and signed for at the store. She told me she would find out and call me back for over a week I was calling with no answers and never got a call back. read more

Thanks to David A at the kiosk location, I now have finally converted to an iPhone and couldn't be happier. He's very knowledgable about what he's doing and does not try to obligate you on anything you aren't comfortable with. I got a sweet deal on my iPhone. David informed me about the promotion T-Mobile was currently having and I jumped right on it. I couldn't be happier with his service. All my questions and concerns were happily answered. He was extremely patient throughout the process and help me set up my phone and backed up my old phone. First time in a long time I actually don't feel intimidated to walk into a T-Mobile store. read more

T-Mobile - Thanks David A! - Mobile Phones Near Me - Montebello, California

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So this past weekend, I was out of service. Completely. It all started a long long time ago... on Friday. Which was FIVE days ago! It started while I was at work, I was having issues receiving data on my Mytouch 3G phone. I just didn't see the data signal on there, and nor could I get anything. But voice worked just fine. I called into customer service, and they said some maintenance was being done in the "Greater Los Angeles Area" and that my service would be intermittent. Well, I thought that to be odd, as "intermittent" meant going in and out, but I had voice for the next day, just no data up until around 3PM on Saturday when I called back in. This time around, the rep decided to try something, said she was resetting something on my account, and for me to turn my phone off and then back on. And then after that... All of my services were gone. no service, period. So I called in again, maybe 2-3 times, and each time, they told me it was either my hardware, or the maintenance again. Well, that's odd, because everyone else I knew who have Tmobile were having great coverage with voice and data while mine was just borked. They even tried blaming my new phone and end user mistakes! Anyway! So Sunday afternoon, I strolled into the Tmo store here at Montebello mall and right when I told the guy there what the problem was, he diagnosed it as a sim card error. Whatever that rep did to "reset" my account, had completely messed it up. He told me it'd be $20 for the sim card, but told me to talk to the tmo rep at customer service to get it for free. He let me use the store phone, and got me directly into customer service without having to give my last 4, cell phone #, and the fun of speaking to the automated system. Not even 5 minutes after that, was my account noted that I should get a free sim card, but he suggested I talk to them about crediting my account for the days my phone was out too! Saved me a total of $23! He did what those so-called tech experts at the Tmo call center couldn't, in a matter of minutes, and all with a smile too, despite him not getting commission since he wasn't selling me a phone. I was extremely impressed with the service displayed to me there at this store! If I were to add a second phone, I would definitely come here! :) read more

First time coming here! And I can say best T-Mobile store ever! I came in with my sister trying to get a new phone! They ask if we needed help ( JEREMY) he help us getting a new phone and from my past experience he was fast! He provided us with the best customer service so if you guys are looking for a new phone and you have T-Mobile talk to Jeremy read more

T-Mobile - Nice but no!!! - Mobile Phones Near Me - Montebello, California

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Worst experience ever!!!!! Walked in to get information to see if it would save me money to switch and got SCREWED OVER ROYALY!!!!! Not only did they withold information but kept two of our phones!!!!! GET ALL YOUR FACTS FROM YOU CURRENT CARRIER FIRST BEFORE YOU CONSIDER SWITCHING!!!!!! These people will get you coming and going!!!!! read more

Bryan M has helped us two times already very understanding to our needs and speaks our language. I believe he is a great asset to this location. Keep him here. read more

I went to this tmobile store inside the Montebello Mall, I was so excited to get me and my boyfriend new phones. We had gone through the activation and everything was going great, until the one of the sales person butt in, when we already had another sales rep activating our lines. This guy out of nowhere rips our brand new phone's boxes. It bothered me so much because when I asked him what was the point of doing that he gave me stupid attitude. The other represantative was kind enough to explain to me that the reason why is because people do fraud and it was to prevent fraud. Something the other guy couldn't do, instead of rasing his voice at me and treating me with a rude attitude. That's when I decited to cancel everything right then & there. I will never go back to that store. Too bad tmobile hires people to represent them that way. The worst part is that I think he was the manager. He's tall, thin, light skinned hispanic with a long nose, short hair, and his teeth are kinda messed up from the bottom. I wish I would have gotten his name. I seriously do not recommend going to this store at all. Horrible customer service. read more

I don't like this store because I didn't get my request done. The phone I bought from the store was malfunction in seven months. And I went through some hassles to get their warranty service. Some of the phones' pricing are good, but I do not want to buy from here again. read more

Really not happy with this store. Wouldn't allow me to upgrade because they "couldn't verify my ID". I'm from WA but living in LA now and haven't yet updated my ID (because it's still valid). They pull up their program that shows the different IDs and my ID clearly matched the older version of WA state. Even after the manager (Brianna) came over and took a look at my ID and agreed that it was fine, the rep I was working with INSISTED that it didn't "feel" like a real ID. The next manager comes over and tells me that they couldn't verify and I need to have a California ID. I was very embarrassed to be essentially accused of using a fake ID. This ID was issued to me in 2016 and I've used it for everything from signing apartment leases, buying cars, STARTING my phone plan. Humiliated doesn't begin to explain how I feel, I left the store nearly in tears after being treated like a straight up criminal. I understand that stores need to do their due diligence but just because someone's ID doesn't "feel" real even though the rep said himself that he's never seen a WA ID is very accusatory and unprofessional. Way to lose my business T-mobile! Came in to upgrade my phones but instead I'm switching to ATT. read more

Want to give a big thank you to the sales rep Cynthia. She helped me and my sister with great customer service and made us laugh. Would definitely go back an ask for her. Thanks for the cases !! read more

I called before showing up to see if they had Note 8 phone they confirmed they had it.. drove all the way from Huntington Park just to tell me they don't have it and they've been out for days.. read more

I was in the Montebello mall store location where I was only there to inquire about needing a new SIM for an upgraded phone. Not only did Jose say I didn't need it, but he took the time to open a difficult case, transfer my daughter's information to the new phone and show her how to use it. That was excellent customer service and I'll return to this location from now on. ** Read my other review for the Atlantic Square location in Monterey Park and why you should avoid it, come to this location instead. read more