This review is long overdue since I first visited this T-Mobile location in May 2015. From the moment I walked in, I knew I was in a good place. The facility was clean and the staff was on their toes. I was looking to switch not only my family's personal cell phones, but also the lines from our family business, a local hair salon (Hair Philosophy). As soon as I told David what I was trying to do, he started sharing the different business platforms T-Mo. offers. I was so impressed. Usually, I have a lot of questions, but with such a change I had even more questions than normal. David tackled each question and broke it down so that I understood. I made no commitment, even though I took up about an hour of David's time. He didn't pressure me and he didn't seem irritated that I didn't buy right away. He was genuinely happy to help. I went in the next day and another David (this time the manager) helped me out. He picked up right were the previous employee left off and we were able to purchase 2 personal cell phones, a cell for the business, and a tablet. They even hooked it up with square processing! I've been there several times since then and every time I am greeted and treated with the same consistent, excellent service. Thank you guys for being assets to our business! read more

Every time I come in here it gets worse and worse. 40 minutes in there waiting, wasn't even greeted once or checked on. I get it you are busy with other customers but greet your customers and let us know you'll be with us as soon as you're done. Once the customers that were being helped left, the only two associates walked to the back room and still didn't bother to talk to us. We left and took our business elsewhere, Montebello mall location greeted us before we even walked in there. Walked out with two phones and a new watch and very happy with the service. I've gone to the Whittier/Montebello location for over ten years and I won't be going back. You need to do better read more

Terrible service ever!!!! On February 18th, I went to buy a 5G hotspot. Ricardo, who helped me with my phone in December, told me that the only options were 20GB or 100GB, and that 100GB would come with a free device while 20GB would require me to pay for it. I chose 100GB after confirming with my brother, but this month the device charge appeared on my bill. When I called to dispute it, Ricardo denied ever saying any of that. He also lied about another USB-type device for computers being free, which he never mentioned to me. It feels like he mocks customers, makes up facts, and pretends he doesn't remember what he said. I will never go to this place again and deeply regret signing up with this team. read more

T-Mobile - Mobile Phones Near Me - Montebello, California

I dislike coming here. One of the girls that works here, I think she's a manager, idk. But I never got her name, and it was two different occasions. She just has this very off putting attitude; like you're bothering her by asking her assistance, which is what she's being paid to do!!!! The times I have come here are because I am in the area and it's the closest T-Mobile; I don't think I am coming back to this one tho, even if I gotta make the drive!!!! read more

Came in at 7:01pm checked in at 7:10pm with Christopher another person that came in after me got attended to and waiting still at 7:47pm to get help that's more then an hour already. He walked around while closing the doors and did not attend us at all. Another rep did the same they just sat down and still not helping us finally at 7:50pm they helped us let's see how it goes they basically help us out but it took a awhile was trying to get my mom to get extra lines and I told him we wont need them other then long wait time it was a overall good experience. read more

I went today to the t mobile store with my dad. He was going to help me change my number. I normally don't write negative reviews. I can't imagine if my dad were to walk into this t mobile alone and have been not helped or guided whats so ever. My didn't did not know how to log into his account which a lot of older people struggle with being tech savvy. This would have been a great opportunity for the service advisor to help him. Instead he and his entire staff were to busy watching the game. I don't know how you can do something like advertise and try to get us to buy all these things. When it comes to basic service and support absolutely nothing. I had helped my dad with the entire process because you can see how stand off ish this person was. I don't know about you but personally. We pay for our services I would have loved to receive better service. It was just so horrible I can't imagine imagine how other older people who are not good with iPhones get treated at this place. Absolute worst experience ever read more

Came yesterday 10/25 and we were helped by June. She was so helpful and informative. Everything was so easy and breezy. The most we took in there was about an hour or so. The only that kinda sucked was the inventory but totally get it due to the tariffs. Overall June made the process to upgrade our phones easy. If you go hit up June she was so awesome. read more

I did all of my shopping through my T-Mobile app, so the only thing left to do was pick up my new phone. I walked in, was greeted immediately, and walked out with what I needed. Took maybe 2 minutes. Thanks! read more

horrible customer service. i asked for a spanish speaking employee for my mother and she rolled her eyes like ??? do not come here.

Thankyou Bryan for the great help. Also for staying after hour s. Higley recommended for anyone to come here and buy your new phone . read more

T-Mobile - I was inside the store and had the best customer service from Bryan . He stayed after hours to help me with my new I phone . - Mobile Phones Near Me - Montebello, California

They're nice but they make t mobile Tuesdays a long wait for no reason. They sign you in and then what is meant to be less than 5 minutes takes 30 minutes because they are trying to sell you stuff as you "wait for your turn" read more

It's been a year since I've been at this particular store, and June came to the rescue again. Always pleasant, polite, knowledgeable, and so helpful. Thanks June read more

I want to give special thanks to David for his speedy and excellent customer service. He helped me set up my new phone and transfer my information onto it. read more

June was so incredibly helpful and patient with me. She has great customer service skills, and is great at her job. Thank you June !

We have been with T-mobile for many years we enjoy it having T-mobile we don't have any problems depends we have any problems with the phone. My wife and I got new phones they give a good deal being long time customer. We also always come to this location in Montebello if we have any problems or getting a new phone. read more

David was very helpful in answering all my questions and patient when I had to ask him to repeat himself when I was confused. Thank you David will definitely be staying with T-Mobile in the future! read more

Didnt catch her name but she has clear glasses.. anyways --rude..RUDE RUDE.. couldn't answer any of my questions and I left and will not be coming back to This tmobile location. WORST CUSTOMER SERVICE!!!!! read more

Avoid this mobile store as they try to upsell you on everything and force you to sign up for the lowest coverage plan, which costs more than $125 a month for two lines. How did it come to be that when I was attempting to get a line, they were suggesting to me some kind of "plan to save money"? The representative was quite rude and condescending, and she tried to upsell me on screen protectors and Apple Care, as well as insurance, for about 435.22 cents at the door. Overall, they were just impolite and attempting to collect their percentage from the purchases. read more

Understaffed and undertrained. It's not good enough to wait 30-45 minutes to be seen by someone that won't critically think or problem solve. To be told to wait longer for a system/app to come or to come back later. Went to a different tmobile location and was helped right away despite that location having the same application issues (also no wait). Employee wasn't sure about other ways to help me resolve the issue with my screen protector (which I am paying insurance for). Thumbs down. read more

This place went down what happen to the old workers all these new workers suck they have bad attitudes and don't know what there doing.especially the one girl I think her name is Melissa she was the worst rolling her eyes couldn't answer my questions couldn't get off her phone little girl didn't know what she was doing .i won't be going there again worst costumer service do not recommend you will be disappointed. read more

My phone was stolen by an associate at this location. I turned my old phone in, and it was never sent out, turns out it was being used by an associate. Shady. This place is not to be trusted. Sadly after reading comments on yelp I'm not the first and surely not the last person this will happen to. read more

So after being with Verizon over 10plus years I made the switch to T-Mobile due to some bad customer service and other issues with Verizon. T-mobile bought out my contract with Verizon. Leopoldo made the transition very easy. He knew his stuff and was very helpful with all my questions. Thanks for making the transition so easy. read more

I came into this store because I was having trouble getting a new line. The first person to greet me was a young girl and asked if I needed help. There was many customers in the store at the time but she still acknowledged me which made my day. She had a great attitude while I was trying to explain my situation. I had an amazing experience and was able to walk out with a phone that day. Thank you Melissa for helping me out!! If you need help this t-mobile has great employees that actually want to help. read more

Melissa is the sweetest girl an the team work in this T-Mobile is incredible. I would highly recommend it. Another.

For a while this was my go to store. But at the beginning of this year I traded in my phone and purchased an iPhone 8. It wasn't until October of this year that I found out that that phone I had turned in was stolen by one of the associates in the store. When I spoke to T-Mobile the , of course, tried to rid themselves of any fault. After I went back to the store to speak to the manager I realized no one was going to do anything. I was forced to pay the remaining balance for a phone I had turned into the store. At the end of the day either T-Mobile or the store were made accountable for what happened and it was me who was at a loss. read more

Nice place but my cousin and I had a bad experience. The person who helped us is rude and did not explain to us how we can pay the bill. He did not really explain what my cousin was getting for prepaid phone. This was our first time going to this store and we did not really get a good welcome. The person didn't even ask what we were looking for or why we were their. All he asked was "what do you want?" This was a bad experience. read more

We are here for more than an hour and Miss Serenity is trying to help us with fixing a mistake done by a rep over the phone. We are grateful for her for being so patient talking over the phone with managers and trying to help us. Great customer service at this location I recommend it for sure. read more

Sebastian was very kind and helpful. He made me feel comfortable with my transaction. He was informative and not pushy. I've been there plenty of times but now I finally had a good experience at this location. read more

The star is for the guy who helped me to return the phone I bought, worst service ever , management the worst when Pedro machado was there it was great customer service I went to buy a phone , I forgot to ask for more gb 10 minutes after I couldn't make any changes if so I need to pay $ 50.00 so I returned it , I wont give my money to that store , I called T-Mobille and they gave me a credit and sent me to another store read more

The gentleman who helped me was un welcoming rude and un friendly, I want a new line but he didn't explain me about promotions or deals, I was referred to the Montebello store, expecting good service. This service representat need more social skills. Sales rep: 823 read more

This review is for victor, thanks for you help dude I really appreciate it. Both yesterday and today. Keep up your good work Vic! Cheers

Even with pandemic. Staff is just talking and wasting time. Not the best place for support. Should have gone to the T Mobile center in Alhambra. read more

Poor communication, inappropriate assumptions, and careless tone from Rep and manager. Don't waste your time in this store, find another one. read more

I waited on the phone for 20 minutes for them to check if they had the iPhone 8 in stock. They answered but never got back to me and left me on hold. I got to the store and saw two girl's standing around taking selfies! When they saw me walk in they both hesitated to help me. As I wait for them to check if they have the iPhone in stock the other girl is standing around taking selfie's while customers walk in ungreeted. Word of advice to the manager: instead of hiring stuck up girl's hire people with great customer service skills who want to help. read more

I been a t-mobile customer for over 17 years, I always visited the Pasadena location on lake and Cordova Which was close where I live. I just move to montebello this year and this location is walking distance from my new home. I wanted to add a new line to my account , I sign in to be help and waited for more than half hour and I can see some of the employees just standing. I ask one employee if I can be help. She was rude the way she told me that they are all busy with someone and I will be call. I just walk out. First time this happened to me in a t-mobile store, maybe she was having a bad day or she is not right for customer service. Edgar read more

I made an unexpected stop here for a phone accessory while on my lunch. I currently have service with a different carrier but that didn't stop the asst. manager Pedro M. from helping me. He was very patient and went out of his way to help me add the accessory on my phone which he was not obligated to, but offered anyway. Much appreciated! read more

My wife and I had a contract buy out from sprint to T-Mobile . We had no clue what was going on. DAVID was the one who helped us and explained every detail as simple and efficient as possible. It was a hassle but David made it happen. Awesome customer service. Friendly service. Thank you bro! read more

Why is everything in spanish only!!! What makes it worse is the young lady doesnt know what it says! Unbelievably!

Came to this store to set up my family with new cells... I have to say these guys really know their stuff...very patient, friendly...Dave (store manager) and Juan answered every question with courtesy and true professionalism. As I was there I also noticed that they treat each and every customer the same way. Store is very neat and organized. Glad I gave this place a shot after I looked up a TMobile store on Yelp. Wasn't the closest to my house but worth the drive if you value great customer service and great value. Thanks fellas for all your help. Will recommend you to friends and family. read more

David Araujo is a great Staff Member. He was very helpful and also Helped me With My Sister and My questions. DAVID made us feel comfortable. This location has always been Very Professional and they are all Very Helpful unlike other t-mobile stores I have attended. I really appreciate it when staff member take the initiative and go out of their way for Thier, customers. I love Montebello t-mobile store. read more