Let me start off by saying that I have been a loyal customer for over 11 years and I typically…read moreupgrade my phones online because i don't like dealing with Sales associates. Trip #1 - December 14th I had an appointment on December 14th at this store because I was looking into possibly adding a line to my account and upgrading my device at the same time. My daughter had T-Mobile and they have the WORST service and she was not receiving any photos unless she was connected to Wi-Fi or on my Hot Spot. I explained all of this to Veronica the sales associate that helped us out. She mentioned about the current promotion where I will be given one line for FREE as long as I BYOD (Bring Your Own Device). She said my bill would not change, I would pay the same amount I was paying which was $140, then she mentioned, it would be no more than $150 with taxes. She offered me a FREE Apple watch which I declined for $7.50 more(50% off due to me having the Ultimate Plan). We upgraded my phone from 14 Pro Max to the 17 Pro Max. I kept my 14 Pro Max because she said I did not need to turn it in and suggested I can use it for the FREE added line if my daughter's T-Mobile iPhone did not work when we transferred the line over. Once we processed everything, I would have imagined she NEVER told me anything about the $40 activation fee. I obviously know about it but she NEVER disclosed it. My daughter and I left. Trip # 2 - December 15th By this time, I had already set up my 17 Pro Max and I walked in to the store on Monday, December 15th and was helped by a gentleman. He helped me transfer the FREE line to my daughters old T-Mobile phone, we transferred her phone number in. While we were there, I decided to get the Apple Watch, I confirmed with the guy that the device was FREE as long as I paid for the plan which was $7.50/month. I said okay let's do it. He told me it would be shipped because they did not have the one I wanted in-store. Fine, I have no problem with that. AGAIN, he never mentioned a $40 activation fee for this device, but I KNOW of it so I keep this in mind. Wednesday December17th I received the watch and I activated it. Everything was okay until the following morning when I received an email with the changes made to my account. I reviewed it and there were 2 apple watches on my account. One activated on 12/17 and one 12/18 - mind you I only got ONE! I contact customer support, the lady on the chat removed the extra device (IDK HOW THAT GOT THERE) we move on. Days later I noticed my bill is high, okay normal after making changes) I decide to ask the Chat agent and they told me I was paying for my daughter's line. So i am confused because Veronica told me the line was FREE. Trip # 3 - December 22nd I walked in because I wanted someone to help me understand my bill. I was helped by a younger girl and I did not get her name unfortunately. She reviewed my account and she told me that the extra $10 charge was what I was paying for my device, she said even though I did not turn in my 14 Pro Max, I was given a credit for it as if I did so the $10 was the difference I would need to pay for my device. I said okay well Veronica NEVER told me this. So I reiterated why was the charge showing up under my daughter's line if I suppose it should be a credit for my line, she insisted that it was for the phone and I was getting a good deal in which I agreed and said yes it is a good deal but if I was told by Veronica that the line was FREE, I should not see a charge for a PLAN on that line. Then she told me "this is why we tell customer's their first bill will be higher than usual" and I responded "YOU may tell your customer's that but not Veronica, she NEVER told me any of this" she then proceed with "okay let's calm down, let's calm down" which pissed me off because I do not need her talking to me like I am her child. I then told her that I did not care if the deal was good, if they tell me something is FREE, do not charge me for it - it can be $2 for all I care but do not MISLEAD customers so that you can meet your daily quota and commission. this young lady was zero to no help. I left the store upset because she did not take the time to explain clearly. I went home and decided to pull my bill in PDF format (I should have done this at the store) because I clearly saw the $10 Plan charge for the "FREE" line. it was late at night so i decided to get on the chat to speak with an agent. I spoke with Eva, super helpful - she confirmed that Veronica misled me and did not disclose that this line was $10 after a $45 discount of the line + $10 discount for having auto pay (cost of this plan is normally $65). She made it right and was able to speak to her supervisor which approved for them to honor the FREE line for the 36 months as TOLD by Veronica. This will be my last time at this store. Associates need to learn to BE BETTER and tell their customer's the TRUTH instead of lying so that they can earn their commission.

This place. Has like 10 people standing around…read more All chit chatting not busy looking. Not offering to help anyone. It's like you have to beg for help. Ridiculous. And once they do decide to help you, they are still bothered and act like you owe them something or they are doing you a favor, their attitude is Just horrible. Been with Verizon for almost 30' years now. And this kinda service makes you think about it. I ended up walking out and calling customer service and they took care of what I needed.

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

Had a great experience being helped by LUIS. The wait time was about 35 min. In total, it took me…read moreabout less than an hour to get in and out.

Consistency in customer service would be ideal. First time I visited it was a hit...guy (friendly)…read moredirected my father and I to Justin who was beyond helpful and professional! About a week later I returned and the employees were somber; my service representative was dry and unhelpful. I went in to exchange a modem and router and replace them with new ones. As we replaced them at home...we could not figure out why something was out of sort. We contacted Spectrum to have a technician come out. Turns out...we were given the same type of router or an old one instead of the new model that I initially needed. Gotta cross your fingers when visiting this location...it's a hit-or-miss!

Our company was moving locations and last minute we found out our that current internet provider…read moredid not cover our new area. We needed internet fast and all other internet providers either could not service our area or would cost an arm and a leg to set up service next day. Until, We found Fireline. Customer Service is amazing, they helped us out right away and pricing is reasonable. They came the next day and set us up with everything we needed. We were up and running in no time. They even called multiple time afterwards to make sure there were no issues. Internet speed is great and the communication they have with their customers is amazing. Highly recommend Fireline Broadband to any business.

Fireline Broadband has no respect for loyal customers. We were their customer for five years and…read morepaid every single invoice on time. We sent them thirty-days notice of termination and now they are trying to collect thousands claiming we are obligated to pay the remainder of the contract year. They do not and have not complied with California law and they immediately sent the matter to some sketchy collection agency in Texas. Don't trust this company.

Came here for basic questions. Lily (Liliana) helped us . Her service was exceptional. She was…read morevery nice,polite, and patient. We ended adding a line to our account but her help and expertise made it so much easier. Will definitely consider coming back for upgrades in a near future.

Thank you Israel for wonderful and efficient service today. It made our experience coming back to…read moreSpectrum after trying a different provider much smoother.

WORST Boost Mobile store ever. I came here to buy a phone…read moreand was treated with complete disrespect by the employee (her name was Eliet, if I remember right). She acted like she was doing me a favor just for answering basic questions. Super rude attitude, no patience, and clearly didn't care about helping a real customer. She added extra services I didn't ask for, gave me the wrong address on the receipt, and refused to give me a paper receipt -- only email. That's sketchy and unprofessional. I've never had an experience this bad at any phone store. I only went to this location once -- never again. They clearly don't care about customers. I don't know how they're still open. Avoid this store unless you want to be scammed, disrespected, and ignored. Boost Mobile should seriously review who they're hiring to represent their name.

Clean and organized store that is adhering to COVID-19 precautions, the reps wore masks and hand…read moresanitizer was readily available. The representatives and manager offer excellent customer service! Diana helped upgrade my dad's phone and transfer all of his apps, contacts, etc. She was knowledgeable, friendly, and patient (we had to reset a couple of passwords). Also, she offered us assistance in English and Spanish which we appreciated. Overall great experience and this is our new go-to boost mobile store!

After being with Spectrum for over 20 years, I recently moved and transferred my service to a new…read moreaddress. To my surprise, they charged me a $30 self-installation fee. What was even more frustrating was being billed for service at both my old and new addresses--despite the fact that I had only one account. When I called to dispute the charges, I was told they don't prorate services. That was the last straw. I decided to try Starry, and from the beginning, the experience has been fantastic. They let you try the service for free for a few days, no strings attached. The upload speeds are excellent--much better than what I was used to--and their routers are sleek and modern. Nicholas, the installer, was professional, friendly, and made setup a breeze. If Starry is available in your area, I highly recommend making the switch. It's been a refreshing change.

By far the worst internet provider I've ever used. We've had constant outages for three weeks, and…read moreafter Starry replaced our router, the problem actually got worse. Now our internet can be down for hours, and restarting the equipment is only a temporary fix. What's most frustrating is the lack of urgency and support. Appointments are often several days out, and we've received very little effort toward actually finding the root cause. Of all the internet companies I've used, Starry is by far the worst. Three weeks of unreliable service and this level of customer support is completely unacceptable.

Horrible.. Horrible Service. Unsure why they promote they have the best service…read more The calls won't go through, the internet is not working, no one will answer after several rings it will tell you no one is available to call back, the app is not working. How do they expect you to run a buisness. I bundled and have all my services.. So, frustrating..

I went to the Pico Rivera store for help with cellular setup. Annette Lopez was great. She was able…read moreto transfer my cell number from my old provider, activate my new phone and cancel my old service. All done in about 20mins and with a smile.

These guys are great. After coming into work on Tuesday and finding that someone had broken into…read moreour building and cut everything in our Telcom room, including a crucial fiber link between buildings I started trying to find someone to repair the broken fiber. After numerous attempts to get someone to come out and fix the fiber I found Inifinity by a referral. Anthony was sympathic to my situation and even fit us into his already busy schedule. They arrived on time were super professional and fix the fiber quickly and correctly. I will be recommending Infinity to anyone who needs quality fiber services.

Infinity Fiber was a pleasure to deal with. From the initial contact, they were professional and…read moreknowledgeable. Anthony was very responsive to email, and they were on site quickly to help solve our problems. I would recommend them to anyone needed fiber work done.

Just had Verizon fios installed and had a few technical issues but have to say Robert was the best…read morealong with his assistant David. Thank you guys for a job well done. Very polite and courteous which means a lot. Thank you again!!

It's a great service provider for internet and cable, but don't exspect to talk to talk to an…read moreactual person if you ever call an office.