Terrible service. Overcharged me and won't refund my money. Split from a two person account to my own account and that took over three hours after they kept hanging up on me. Terrible customer service online. The actual people at locations were nice but they could not help us. Everything needs to be done over the phone now/ completely disappointed and out $163.50. So upset!! read more

I forget the name of the person who helped but basically we were scammed into believing that our bill would be affordable only to find a bunch of add ons and extra charges. The price the representative lied about in person was basically 200$ more on the bill. I would t recommend coming here if you're thinking of switching. read more

Great service from Solmayra! She was attentive and fast. Very friendly and a sweetheart Store was clean.

My visit was pleasant. I was greeted immediately, and everything was explained properly. The staff and management were great. I will definitely recommend this place to my friends and family. read more

Avoid this place! they lie and don't help at all. the guy in the hat who's always covering his face didn't want to help us in the beginning and when he did he basically half assed it and and made our problem worse. I've been going back and forth with t-mobile customer service to resolve the issue, but it could have been all avoided if he had done his job right read more

The moment I walked into this location I felt the warm welcome of the staff. Everyone was busy helping other patrons and they immediately asked me for name to be put in cue. We were greeted within a couple of minutes by Giovanni. He took my phone to have his specialist confirm what was obvious: my phone was FRIED! He invited us to sit at a table and entertained my children while giving me all of my options. Giovanni gave exceptional service to me and my family today. He went above and beyond in terms of gracious service and enrolled me in not only purchasing a new phone, but also getting insurance, just in case something like this happens again. I could not recommend Giovanni's service enough. I hope this review reaches him and that his managers know what a great team member they have! read more

Went in to try and buy the new iPhone 17. The person "assisting" wanted me to use my phone to download the T-Mobile app to check if they had inventory, in her own store? Also wanted me to order the new phone on my current cell phone. I told her that my phone was at 5% and didn't have room to download new apps, which is why I came into the store. She said that's the only way to check inventory and buy a new phone. What's the point of coming into the store????? read more

No service when I needed Verizon company use to be the best idk what happen over the years but to get an outage for a whole day was alarming to me how things have changed good bye Verizon. read more

Upon entering the there is no one to greet you or attend you even though there's 5 employees and not one can communicate with you. you walk in and there is strong odor that is lingering around the business. Went in on two different occasions and the smell was still there, it's a strong BO/body odor. Take a mask before entering. read more

KEVIN & ALEX gave us amazing customer service ! They helped my mother n law & my boyfriend switch their plan over to T-Mobile . They were so friendly and attentive ! They cracked jokes and even gave us bottle of waters . Please visit this T-Mobile you won't be disappointed. read more

Steven man what a great guy I was having a bad day and he cheered me up told me about a good place to eat and drink called Nicolas I bought multiple phones from him he's a cute guy too read more

I went in to get a phone charger and I came out with a cheaper rate on my phone bill and a new phone! Thanks Steven, you were super professional and very funny. read more

Went in today to the location where I first decided to switch over to T-Mobile first off hands down Vanessa was such a great help had awesome customer service and went above and beyond to help me turn in my trade in phone even though I did the trade in online since I was mailed a packing slip and my name and address was not visible I walked in and she approached my fiancée and I she was starting the process and another girl who was there with a nasty attitude said it let you do it ! You can't do that here and I'm like wow as she making faces towards us as we waited there was another guy who was asked to help two other customers and as they left he went back to the station where the girl with the nasty attitude was sitting they began to talk about the customers who left and began laughing out loud and I like wow this is how these two people who work here do customer service I was floored so unprofessional, and as Vanessa was coming out with the paperwork stating that her boss helped her turn in my phone she says it let you ! So my only complaint was that sales associate was so rude and unprofessional and might need to be trained to learn how to talk to people or not talk to people in third person but overall, Vanessa was a great help! read more

OMFG! I LOVED THE CUSTOMER SERVICE HERE! My dad being a Spanish Speaker only he was helped by Ozzie, & Jessie R! They were so sweet and empathetic and needless to say patient. I would definitely highly recommend these beautiful souls for your Wireless needs! Both of these great people were so patient with a first a first iPhone user, and explained everything clearly! I will definitely come here for the experience rather than doing an online purchase! They need raises, and hopefully their teammates can learn something from them! Thank you guys, and I hope you have a beautiful blessed year, and keep sharing how to Act like an Owner... thanks for helping my dad! He loves his 13 Pro-Max. Thanks Ozzie, and Jessie R. read more

Alex was so amazing!!! He took care of everything for us. We had to add my dad to our plan but he was a Verizon customer. Alex took care of the transition, activate my new phone and explained everything perfectly. He was a little wizard!!! Thank you Alex!!! read more

Amazing service!!!!....I was walking around with my dog and I entered in Tim mobile store only for to ask some informations...actually I would not buy anything....but Israel the shop assistant was amazing...really is the first time that I found so nice and polite person that take care about customer.He did really great and professional work with courtesy and he was friendly at point. So ....he was smart and very good seller.In the end I came back at home with one hi-phone, one hot spot wifi, and one wireless speaker....and I was really happy...so this was for me a really good day!!! Thank you Israel for your great job!!!! When the shop assistant make happy the customer...it's amazing job!!! Sure I will be back read more

Bad customer service, the lady who "help" me was PATRICIA I asked for a template glass for my watch and she did this. She told me "the bubbles gonna come out with the heat" I was like WTF? Heat? I have the 5 series wtf you mean with heat? Also I asked for another template glass for my iPhone 11 Pro Max and she scratch it!!! OH MY FCKNIG LORD!!! What kind of co-workers they have? Just because she have a big FAKE ass she think that she can fuck up everything? read more

T-Mobile - Bad customer service, the lady who "help" me was PATRICIA!!! - Mobile Phones Near Me - East Los Angeles, California

Anthony Raul alex fatima right from the start great customer service they knowledge of what we wanted fast kind customer service all away round im giving tou guys a stars like i said i would lol covid safe i saw hand sanitizer at all stations every one was so friendly great atmosphere it was one of the best t mobile every one was willing to help which i thought was outstanding i love this store i recommended this store then the others t molblie i have visited I do recommended this t molblie i will see you guys next year for my next up grade read more

I went in and was misled on what I was going to get the sales person didn't even tell me tat I needed to purchase a charge since the Samsung flip don't come with charge you have to purchase 1 I paid over 900.00 came home the person that help me didn't even use the number I told him I wanted I had to come home and stay on phone for over hour to have that dept correct and my other line that's another story this guy worked at tmobile for 7 years he didn't even tell me I got free netflex for a year or didn't even tell me about the perks I had to go back next day so they could transfer my data on both phones everyone in store knew how Dia pleased I was they are like car sales people there mgr is even worst when I asked him what did he think about his sales person not informing me of the many things he was clue less if your looking to get a phone or change to tmobile don't go to that store whittier blvd and atlantic go on line let ne mention the the customer service experts is what they call them are very helpful there a outsource company that works in Phillipines but there nit very good on how they document what was discussed to make a long story short I returned my two free phones and asked to be transferd back to Verizon I return my phone with in 14 days the pro rate the days you had phone the store wanted to charge me processing fee of 140.00 but customer care expert Saud I wouldn't have to pay Nothing this tmobile experience was the worst I ever had I don't recommend tmobile even MetroPCS is better then tmobile when it comes to customer service im all about customer service nothing more then that some that can communicate and not repeat everything you tell them which tells me they don't know whst there doing STORE SERVICE F+ HONESTY. F+ MGR. F+ CUSTOMER SUPPORT A+ read more

Sooo, I stared the year off wrong, unfortunately, my cell fell out of my back pocket into a water puddle. *Tear, Tear*... Although, being without a a phone was sort of a relief as I didn't have to worry about whose posting on social media or simply be stuck on my phone for hours watching YouTube. Sad reality, I know. Any who, emergencies tend to occur spontaneously just like the fender bender I had two months ago. At this point, having a cell phone went from a luxury to a necessity. I went in on a Monday late morning to this T-Mobile location and I was greeted by all the associates inside, but Valery assisted me one on one. She was polite, easygoing, and explained in great detail about the insurance. She was concise and made it so easy to understand, I didn't have to ask any further questions. She was also kind enough to write down some notes for me to remember later on. YO! Valery needs a raise and a weekend off. Thank you! Happy Customer read more

Worst place for customer service . Went for update phone . They charge me almost 500 in my credit card and even the manager can explain me why . They shipped my phone because they don't have inventory there (annoying) and they sent to wrong address. IF YOU WANT THE HORRIBLE HORRIBLE CUSTOMER SERVICE THIS PLACE IS PERFECT . read more

This is definitely the best mobile phone store. I have been to in my entire life! as a T-Mobile member and former Sprint member since July 2015, coming to the store, definitely confirms that I am glad to be part of the Tmobile family. From the first time I came to the store in November 2022, I definitely noticed a lot of different things that I don't normally notice from other mobile phone stores. The entire staff is always very welcoming and you definitely don't feel like you're another number. This past August, I came in with some significant issues with my phone due to an accident I sustained. they were extremely empathetic and impatient. When I mentioned to them everything that was going on and to my surprise, everything went far better than I thought it would! Kenneth was a remarkable help and just all-around genuinely caring. And in addition, I have the honor of meeting Jesse Rico, the store manager, not only did I feel very connected and comfortable with as a customer but on a personal level with his excellent interpersonal communication skills. I could without a doubt, see that he genuinely enjoys his job and going above and beyond for customers and not rushing through things with someone. I strongly can see that Jesse and his team are not only helpful and very patient during any sales or inquiry, but they are also very supportive even after you've long completed your purchase and/or if you just simply just want to visit the store with questions with your device or service read more

I went in on the Wednesday before Thanksgiving and was helped by Jackie. Well long story short she was amazing! My sister and I upgraded to the blue iPhone 12 and red iPhone mini and Jackie helped us get the exact phones we wanted, she helped port over our info and apps for us, and all while being an amazing help in answering our million questions. She definitely went above and beyond for us in every way because we had a lot of apps to port. Oh and we loved your golden retriever on your wallpaper. You rock! read more

Went on there today had a few questions and thankfully Raul was able to answer all of them. Very professional and patient !! Loved our experience read more

I love going to this T-mobile they are always so energetic and helpful like Belinda she help me with everything I need it and answered all my questions and she is such a sweetheart read more

I usually go to the montebello mall for my phone issues but they don't help at all there in that store. So I decided to come to East LA to fix my phone issue. A gentleman by the name of Joshua help me with my iphone that wasn't getting any calls or internet. Very friendly guy and knows his technology. He fixed my issue and with his funny stories the time went by fast. I highly recommend Joshua to my family and friends. I will definitely be buying all my phones from him. read more

This stars go to the person that help us . His name is Alex he was so patience and helpful to my mom even tho my mom made comments hahha that she maybe shouldn't have nothing bad . But thank you Alex for helping us . I love coming to this T-Mobile i literally have one less then 5 minutes away from home but i rather come here. Amazing customer service !!! read more

I just went in and I don't easily get annoyed or complain about people but the male employee who "helped me" didn't really give much info or really helped me out at all and just gave short plain answers when it was my first time trying to figure it out and get a new phone. Customer service was horrible and did not feel welcomed at all. read more

Good costumer service here ! Bryant was a good help I'm glad I came to this store cause some other T-Mobile stores do not know how to talk to costumers!!! But this store knows what they doing read more

I DO NOT RECOMMEND THIS T-MOBLE Good service But They honestly Can't do Anything there all Thier work is based on Thier iPad Tmoble servers which are slow and always seems to have "Errors at the moment" They Reccomend you do eveything online.. because that's exactly what Thier doing I've been with this company for years now have a 5 person plan and Tmoble frankly has better service in most places then other company's I have been with but this company Have always somehow messed things up , my Sister had gotten a brand new iPhone 6 few years back and along with it insurance to cover any lost accident or breakage unfortunately my sister went on a trip to Hawaii and lost her phone coming back she Claimed her phone lost and We went to the Tmoble store To find out that the insurance that we were told was covering the IPhone 6 was actually Covering my mother Samsung Galaxy GrandPrime which was no where near the worth of the iPhone So the IPhone never had insurance and there was nothing they could have done to fix Thier mistake of making the Error or putting it on the wrong phone when it was specifically said at the moment when bought that it was covered , Also with Thier actual insurance policy my father turned in his Galaxy s 6 and had to pay 45$ to mail it from the shipper and When it cost 5$ at the store .When we went to the store to turn it in for a new one (my fathers phone wasn't working screen would not turn on ) it was brought in a week and a half later in a different color and A different problem it worked for a few days and turned off no Longer worked returned it again and tried to get the same color (white) as his original when they told us they didn't carry them anymore so had to get a Golden Yellow phone at last before that was a brown , They constantly over charger us for stuff we didn not pay and constantly make false statements when it comes to purchasing. read more

Much better service than the horrible location on Atlantic Blvd in Monterey Park . I got fast service with a smile .

First of all, great service !!! I went and spent about a whole day there because I had a huge problem with my server that wasn't slowing me to use the internet on my new iPhone. I was guaranteed by Belinda and Maria that I wouldn't walk out of the store disappointed. After many hours, I was finally given my server back and walked out of the store with no problem! I truly appreciate the whole teams hard work and having patience with the whole situation. I also love how they greet everyone customer that sets a foot into their store and right away mark your name and reason down on the list to go in order. I saw many happy customers walk out with their purchase. Very kind attitude and a big THANK YOU to Belinda who helped me throughout the whole process! read more

I purchased this phone from this store a couple of years ago , last night at 1 am it almost caught fire . The battery burned up and filled my room with black smoke . Seems to be a common issue with the iPhone 6 . Great customer service at this location thoe . read more

T-Mobile - iPhone 6 - Mobile Phones Near Me - East Los Angeles, California

Worst customer service ever When I walked in there were 3 male employees just chit chatting and asked a question regarding my phone and didn't even bother to help T mobile please do us a favor Do not hire amateurs Thank you read more

Worst costumer service I ever experienced!! Workers are so rude and have no knowledge of phones. Wouldn't recommend anyone to come here.

I'm usually the person that doesn't like to go the store and use the customer service line. However, if I need good service I always ended up at this location the team is friendly and attentive. I got assistance from Belinda, even after her shift was over she made sure I got my service done. Overall the team is great and charismatic two thumbs up ;) read more

Great service!! Even when they are really busy, they make you feel that your patronage is highly valued.

Came in looking to get away from Sprint and get a new phone. Leslie was very helpful and even took her personal phone out of its case so I could try out other cases and see which one I liked. Staff is very helpful and store is clean and organized. What more do you want from a wireless store? read more

I had the best service experience with two gentlemen here. I highly recommend everyone to go to this store. One of the guys was Isaac Can tremens the other guys name but everyone is friendly I even walked out with a party JBL speaker read more

I was issues with my cell phone it got worse it locked me out tried multiple times and nothing. So I when in to T-Mobil store soon as I walk in they were friendly and was approach by one the workers name Belinda she ask me how can I help you with today, so I explained to her everything that had happened so she was going to do what she can not even 10 minutes she had my phone back on running and the good thing I didn't loose any of my contacts or everything I had saved on my phone. So you ever go into a T-Mobile store go the one city of East Los Angeles on Whittier Blvd friendly your in and out ask for Belinda real friendly and Helpful. Thank you ones again Belinda read more