Another successful experience at this T-Mobil location. The new manager Omar was very helpful and professional. My phone was stolen this morning. Jasmine was very patient as I had to buy a new phone as quickly as possible because of work. Thank you everyone. read more

all they care about is the money and how much they can charge you with. i got put into a business account when i didn't need it and ended up paying more in my monthly bill. read more

Had the best experience upgrading and starting 2 new lines with Marina. The sales person . She was so helpful and answered all my questions and just great attitude ... definitely gonna refer people to see her !!! Thanks a lot for your assistance. read more

I will never come to this t-Mobile again because they lie to me I came if they could help me out with my iPhone that was not working I wanted to swipe it for another phone. And they told me that they couldn't do that. Then I added it. My mom and my dad. To my. Line. And didn't even. Put me in the family plan. They put me in a line that was more expensive without telling me when I went to a other t mobile store they help me out even better and they told me things that this store didn't so when you come to this store watch out because they will lie to you read more

DO NOT USE THIS PLACE!!! I recently bought an iPhone 16ProMax here and unbeknownst to me, the salesman added a "360 protection insurance plan" at $29/month. This is UNETHICAL and FRAUD, plain and simple! Fortunately, I checked my monthly bill, and they probably assume that most customers don't check the bill or are confused with T-Mobile's complicated billing itemization and process. As another reviewer noted, the salesman was super nice and friendly at the time of the sale, but beware, and be sure to check your bill if you do any purchases through them. read more

I should have looked on here to see wtf kinda store I was walking into and we'll I'm glad this isn't my local, I only stopped real quick before work to purchase a iPhone charger and there's like maybe two ppl that walked in before me and I'm a little bit of a hurry and I'm thinking ok I'm here from my account stuff I just need a phone charger and the guy says well unfortunately we can't break away from our customers... hmmm so I don't pay my phone bill? I'm not a pay customer? i am a paying fucking customer! Asshole guy should have been more professional and came up with a better response... read more

Very good customer service at this location! Clean and bright with plentiful product display! Very good deals as of October 11 2023. The wait can be long if you arrive while all associates are helping other customers. I am not sure if appointments are offered here. read more

I could give a negative star if I can!! The people from this store are so unfriendly and gave me attitude when I went to get my numbers updated due to T-Mobiles fault that they added two random new numbers to my plan. The staff didn't understand my request at the beginning but just went ahead and added another two new lines without confirming with me first. And the dude (seems like a staff lead) was telling me they were tryna do me a favor and I made their jobs harder when clearly they messed my account up and needed to fix the mistakes they made! I also wanted to request a new physical sim card that I didn't get charged for at other locations but they asked for 11 bucks!! Now I randomly checked my account and they changed my plan without my consent again that I had to call customer service that added unnecessary hassle to me. People please don't go to this location if you want some real help! read more

Although they speak to you nicely, I was completely fooled by a worker at this store. I was told about a new 5g internet router that I could try out for free for 2 weeks and if I wasn't happy I could return it, which I agreed to because it was a bit cheaper than what I already had. Then he told me about all these great benefits that came along with upgrading my phone service from prepaid to postpaid, increasing my bill by 30. He told me with this service I could trade in my iPhone 14 and get a rebate of 800 which essentially would get me the 15 for almost nothing. Well when I returned the router within the free trial customer service let me know that I would still have to pay the bill in full even for the router but would get credit for it the next month. This was never told to me. Also, they let me know that all of the benefits the young man claimed I'd get were completely misinformed and I essentially ended up getting scammed out of more money. I'm literally already going back to prepaid because I was happier there unfortunately. Lame store worker with a huge "Ana" tattoo on his arm and no name tag. I should've known when I realized he wasn't wearing one that this guy was not to be trusted to do a good job. read more

Lupita and angel are great customers service representatives. Lupita is the manager and did an excellent job answering my many questions. My husband and I went into the store about an hour before closing. Lupita stayed well over her shift just to make sure we got everything we needed. Lupita did an excellent job helping us get a plan that fits us and was very informative. She helped us so much I truly 100% recommend her and T-Mobile at this location on Atlantic. read more

I just left here and had a horrible experience with Jermy. Off the bat he had a bad attitude and acting like he didn't want to help me. When it came down to ask which types of iPhones they had in stock- I asked if they had the 16's & he stated they were all sold out. I asked about the 15's and he claimed they don't carry them. I then asked what about the 14's and he said he'd need to check. Once he came back with the 14 and I paid, I then see his colleague bring out (2) boxes of iPhone 16's for another customer who was shopping around. He never bothered to check the stock & when I questioned him and stated I felt lied to, he just raised his shoulders and said "sorry". He tried to cover up his error but stating only management has access to the inventory, however, I then stated he should not be communicating to clients false information when he isn't sure and doesn't know. Also, management should do better at communicating the stock with their staff to avoid miscommunication, lies, and overall an unprofessional behavior. I will completely be leaving T-Mobile within the next month thanks to Jermy & T-Mobiles overall HORRIBLE service, especially customer service. Beware & ask for any other sales rep other than Jermy. read more

Save yourself a trip from dealing with these imbeciles. A lot of the services that you need can be done online. I'm pretty sure there's not a lot of training when working here, and it's pretty obvious. I'm sure a monkey can do a better job I'm sure the "chat" feature on the app can be more beneficial than having to talk to these guys. download the app. Save yourself the trip and don't waste any time dealing with these boneheads read more

The worst NON-service I have ever received. Avoid T-Mobile. They do not know what they are doing and when call upon it, the customer service rep decided to end the conversation. I had T-Mobile for over 20 years and while technical department is good, but customer service is the worst. T-Mobile does not know good ending would lead a return customer, bad ending will just end things and customer selects another carrier. Glad I ended the service. read more

USELESS AND PATHETIC STORE #230!! I gave them 1 star just because you need to in order to write a review. The worker "KAITLYNN" is the worst that can help you and from what I'm reading the reviews really talk about the place, save you some time from coming here and receiving such a stupid service from them. They're really in need of competitive people and we'll trained. They can't even give you a damn SIM card without giving any complications. read more

My wife and I always come this location for our new phones and customer service is good. read more

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Sandra at T-Mobile tried to hack my iPhone when she transferred all apps, apps said hacked so I changed all passwords but I didn't get info until I was home 4 hours later. As soon as contract expires I'm out of there!!! read more

went into your store to purchase a new phone for my daughter. The battery on her iPhone completely stopped charging and so I needed a new phone for her. I was approached by a young lady who began assisting me. I explained to her my issue and everything was going smooth. She let me know I had to pay my past due balance which I did before we can purchase a new phone. She then let me know that the price for the phone would be $630 to which I agreed. She continued to break it down for me letting me know that I had to pay $121.66 down payment and the rest would be divided into my bill, to which once again I agreed. She asked me if I needed a phone case or screen protector which I then denied. I proceeded to pay and leave the store. Once I was in my car I looked into my bag and noticed I was also charged for an adaptor which I don't need. Assuming it was a mistake I went back into the store to return it letting her know I have many adaptors at home. She then denied my return, telling me I wasn't allowed to return it and that it's store policy to include the adaptors in my quote to which I agreed to pay ( not knowing I was agreeing to pay for an adaptor). I then called multiple stores to verify this information, and was told by many other locations that it is in fact not policy and they've never heard of this before. So i proceeded to call store 270 to speak to a manager. I was told he was in the restroom( not professional at all) and was put on hold for some time. I decided to hang up and call back. Finally, the store manager answered the phone and asked me what had happened. When I explained in detail he then said that it is in fact policy to include adaptors in my quote and that I had agreed to pay that amount ( again unknowing the amount included the adaptor) and I had taken the product with me. I told him that it is illegal to refuse a return to which he agreed rudely letting me know he can credit my account or I can return to the store for a second time to get a refund. This is the worst experience I've ever had at a store. read more

Javier was fantastic and helped me with all of issues. Ended up with really good service and the information to get what I needed taken care of read more

WORST T-MOBILE EVER!!!! Whatever you do do not come to this T-Mobile. They do not help at all, all 3 girl employees ignored me and were disrespectful. They stayed in the back so they wouldn't help us. I waited over an hour. If I could give 0 stars I would.....very very bad service here. read more

"So you're saying you can't help me? At all?" Not a good thing when you can't help your customer. So I come in with a new used phone bought from Swappa, an Ebay like retailer for cell phones. (Telling they didn't know what Swappa was, any phone fanatic should.) I explained that I'm getting a "SIM not Supported". The three representative said it's not a T-Mobile phone and locked by another carrier. "There's nothing you can do? Tell me what I can do next?" They explained no, that I needed to go to the original owner. Okay, I suspected as such, that it was a locked phone. But I was hoping that these "experts" can at least advise me on next steps, I'm sure this happens ALL the time. Perhaps all three were new at their job or maybe they didn't see this as a commission opportunity, I don't know. What I did know is that they weren't going to help, final answer. Leaving I thought BS, I was in the tech industry (not the mobile phone industry), there's always something you can do. So I went another T-mobile near my house and asked the same question. Before I could finish explaining, THIS T-moblie representative said that he knew what was wrong and knew how to fix it. "Easy fix". He took my phone and jumped on the computer. I was out in under 10 minutes, 5 of which was explaining exactly what he was doing. He, simply stated, went to the ATT site and requested the phone to be unlocked. I learned something new today. While I don't completely fault the young sales representative at this T-Mobile, but they didn't even try to troubleshoot, look at my phone or look up my information. They were positive they couldn't (or wouldn't) help. Again, ignorance or indifference, neither a winner. Take a pass on this place, cause when you don't know your stuff, you can't help anyone. Knowledge is power. As always, let me know what you think. read more

I came here a few days ago to help my siblings to buy their phones they wanted. I was assisted by Derek, later Jasmine (only 2 of them were there). Derek wasn't wearing a mask which I felt uncomfortable about regardless of the mask lift. It's actually quite hypocritical since they have a sign in front of their door that face masks are recommended when entering but he doesn't even wear it. Anyways, my complaint is that I felt I was pressured and forced to get something I kept saying no to and they didn't take no for an answer. First thing, my sister specifically wanted a certain type of to go screen protector and Derek said he'll check but told Jasmine to take care of it. So I told her and she was like oh yea it has everything in there and I'm like okay thinking it's the one my sister wanted but it wasn't. I even mentioned it twice to Jasmine fyi. But whatevers, my sister in the end used it. Second, Jasmine was trying to promote this buy a screen protector and get the second for half the price kinda deal. Then Derek was trying to make sure or something and without my consent he brought over a phone case instead and put it with the phones at the counter. Honestly I was confused about what the promotion was. So I asked was the case free and Derek was explaining and I still was confused. Then he explained again saying that if I buy the screen protector for my sister then my brother can get the phone case for $20 and the screen protector will be $20 as well so the total will still be the same as the original price of the screen protector as if it was bought Individually. So I was like oh got it, my mind literally was scattered due to all the confusion and I don't always do well under pressure especially when I'm confused, but I kept telling them I didn't want to get the phone case. But they didn't listen instead Derek kept saying it would still be the same price even if I was to just get the screen protector. Mind you, I was texting my sister about the promo and they were rushing me to pay when I haven't finished asking my sister. I also felt they were judging me when I was confused so that made me uncomfortable. Lastly, Jasmine told me she needs to activate the SIM card and I was disturbed cause not only she was touching the the phones, her finger print smeared onto one of the phone screens. It may not seem like a big deal but we're technically still in a pandemic, the ocd kicks in even more. And I didn't notice this on the receipt until my sister told me they charged for their phones to be upgraded. I didn't even know about it, I have no recollection of them mentioning this to me. Anyway this is my perspective of what happened, I don't know if there were any misunderstandings during the process. Sorry for the long review and run on sentences or if there were some bad grammar, I'm too lazy to reread and edit lol read more

***Avoid*** Con-Artist They scratched my phone at the bottom left. I've never done that and it looks like someone intentionally did it just like a screw driver or blade. First price for an iPhone 11 was $210 then it was $230 with payment plan. I went down the street to the corporate T-Mobile Store and the same "special" for the iPhone 11 was $8.00 with payment plan. This is just what they offered. I was just curious. Now I know. Switch to Verizon! #verizon read more

Zero stars actually, this place needs to close down its a disgrace to a major phone service carrier. This place sucked every time I've been there. Staff is rude for no reason I mean if you hate your job just quit, simple. I went in because I needed to get information on my account but no one helped, they said they couldn't print out my statement because their manager did not want to waste ink. what a joke, I live a block away and I still drive to other location because I know people there are just useless. read more

Stay away from this lying place !!! No wonder why this place has horrible reviews !! Andrew store manager is a useless clueless manager and Agustin who's a nice guy lie about everything we talked about before switching over from metro PCs .. man I should of stayed with metro PCs over lying ass T-Mobile.. it's literally my first day at T-Mobile and already regretting it!!! Stay away from T-Mobile if you're reading this .. T mobile corporate look at the reviews !!! Do something about this lying ass place !! read more

I miss Lupita at the store!! She was so helpful, customer-oriented, and had a good relational skills. But now she is gone!! I hope whoever replaces her as the manager can meet the excellent standard Lupita set. Whoever is line to take over, they will provide the same customer service that Lupita provided! read more

I've been to a few locations and I don't mind associates chopping it up but I don't recommend this location. The female associates are grouped up and aren't that helpful. I wasn't able to return my device even though the customer service representative said I can return to the store. So I had to get a shipping label emailed only to forward it to them read more

Originally came here because I needed to renew my corporate discount and figured, "1 star? Really? How bad can it be?" It is. Came in to a semi-packed store with 4 employees, 1 of the gang promptly ran in the back when a new wave of customers (myself included) walked in through the door and never .. came back out. (cue dramatic music) We were next in line, and waited about 20 minutes before finally being served by a lazy employee. I explained my situation and he told me to, "hold up bro" and walked away, coming back later with a form and said, "fill this out and mail it in yourself - anything else?" Are you kidding me? Yeah, how about providing me with some "service" and doing it for me. If it was just a flippin' form, why didn't the lady who checked me in just give it to me instead of making me wait 20 minutes? All in all when I tried to MAKE him do his job and help me, he said, "The fax is broken man." Forget it. Just gonna argue with corporate T-Mobile over the phone. Ridiculous. read more

This place is a scam, DO NOT come here. I've already filed a complaint with corporate. These people scammed my gf and overcharged her for an iPhone. Despite complaint they didn't let her return it either and told her to take it up with Apple? The phones not broken. They didn't even give her a receipt, she had to go back and get one. The phone is $869 everywhere else, they charged her $880 before tax. It may not seem like a big deal, but $10 is a lot for us. Here's the photo of the receipt read more

T-Mobile - Scammed $10 - Mobile Phones Near Me - Monterey Park, California

The service is very poor. 20 minute wait when 2 customers are in the store. Will never visit again

I choose this location based on its proximity to my home, and it was the only one that was open late. But I was so satisfied with the professionalism and customer service I received there, thanks Hector! I'm new to T-mobile and the staff there went above and beyond to ensure I was informed and answered all my questions before I switched over from Sprint. They even stood late to help me transfer all my pictures because my old phone wasn't backed up! Thanks to the manger Ellie for great customer service and great conversation. I couldn't be happier with the service I received and to be a T-mobile customer!! read more

Let's start off with the fact that this is probably one of the worst stores in the state of California and I'm pretty sure a pretty top contender for worse store in the country. Let's start off with when my girlfriend turned in her phone they did not wipe it off cleaning and someone was trying to use her information to make purchases. The suppose it people that were in charge said they had no knowledge of what took place and we're deeply sorry about this. We can also talk about the fact that all of the promotions and rebates we were promised never actually occurred. Or when I walked in asking about what updates and upgrades are available I met with a snooty teenager that doesn't do a good job of explaining what those options are. This place needs to be overhauled completely read more

Tmobile in particular is the worst company to have your phone service, its starts at 4 plans for 150 but it never fails for the bill to be 250 for boogus fees. If your with metro just stay there I am going back I love my bill and even if the service wasn't all that great at least we were just paying a flat 40 T-Mobile don't even have great service anyways and we end up paying about 80 per line but if you should to still go with Tmobile don't say I never told you read more

Horrible service! Went in to get a specific phone specific color we had to drive to this location because the one by our house didn't have the color we wanted. It took for ever for them to activate the phone about over an hour considering that we didn't want them to transfer information from the old phone, to me that was just ridiculous. We went in trying to exchange it and they still charged us the restocking fee. Charged for their mistake. Ms. Natalie store manager didn't even bother to ask what had happened. She only gave attitude and said "the fee is the fee and I can't do anything about it" and simple walked away and let her associate to deal with us. Very unprofessional. read more

****Avoid This T-Mobile Location**** Go to the one on Beverly and Garfield. The manager, Richard, is much nicer! I went to this T-mobile store the other day trying to get the iPhone SE and the lady told me that I had to buy a "bundle" I thought it was some sort of promotion but I had to buy $80 worth of accessories in order to get the phone then if not they had to mail it to my house which I thought was BS. I went to the T-mobile store on Beverly and Garfield and the manager told me that they weren't supposed to do that. They sold me the iPhone SE then and there with no extra costs. read more

Amazing service from Wendy and Yvette they both were so helpful and friendly, I would definitely recommend. They were able to make my transfer from at&t super easy. Not only did they buy out my phone but they made sure they transferred my information. Thank you girls. read more

The manager at this store is racist and disrespectful against Asian. I went on Tuesday for the Promotion. Waiting half hour and was the 3rd person in line. When I walked in, the guy asked me for name and phone, after awhile the manager asked me for name and phone number again. The manager didn't ask for anyone Id and she asked me for Id. This is kind of discrimination. She said for security. Do I look suspicious? I have been with Tmobile for 12 years and I owned few lines under my account. I had came for Tuesday Promotion before carrying 2 phones and redeemed 2 phones with no issue. This manager is a joke. She said she doesn't care if I own 2 phones, I can only get 1 promotion gift. I called Tmobile supervisor and made a report against the store manager. Don't come to Tmobile at Atlantic Blvd, Monterey Park, next to Yoshinora. The manager is rude and will discriminate against you if you are Asian. read more

VERY BAD CUSTOMER SERVICE! They don't need your business here!!!! TAIYE is VERY RUDE!! Treating customer like SHIT! Very offensive, we ask couple questions, and he answered every question in a very offensive way! Not willing to help! Obviously he is not happy with his job! Supervisor not on site to make sure this guy do his job right nor step up to resolve the problem. So sad TMobile can't afford a supervisor or manager to ensure their customer is being treated right and happy. read more

Horrible customer service . The two cashiers were rude and even made the comment that I was a bitch . I called to complain and never received a call back . I went in and the female manager's response was " I've only seen them be nice ".. well yeah you're the manager I'm sure they have to be in front of you . Besides the fact that she practically called me a liar she didn't seem concerned or apologetic in the least . I had to give one star to review but they are minus 10 in my book . I now go to the store on Whittier in East La , much better service . read more

Horrible service every time I come into this location there's a problem. I'm here now just walked in and these people have me jumping around "go over there with him," I walk over he says "no sorry sir I'm going on break they have to help you over there" me:well they just sent me over to you Him:"well I gotta take my break man...sorry" with the dumbest look on his face cause he knew he was wrong! Ridiculous I could honestly go on forever about what just happened but dam... His name was Jesse by the way! read more

I think it's time for a Yelp Elite to chime in on this specific T-Mobile company run store. After two days contemplating whether or not I would visit this store based upon so many unfavorable Yelp reviews, I decided to check it out for myself because I felt in my gut that maybe, just maybe the majority of these negative reviews were too critical, gross exaggerations, or perhaps malicious retaliation. Let it be known that, based upon my firsthand account, this T-Mobile store is more than capable to service your needs. And they accomplish it with a great deal of professionalism. With 5 miserable years on AT&T network, enough was enough and I needed to switch back to my beloved T-Mobile. I enjoyed 3 glorious years with my original iPhone (which I unlocked September 2007) on the T-Mobile network, and prior to that, I had a couple Sony Ericsson CyberShot phones and a Moto Razr spanning another 3 years. That was a total of 6 highly satisfying years of cellular service. Having fulfilled my 2 year agreement for a subsidized iPhone 5, I requested AT&T unlock my device via their website. My request was granted within a few days. All I had to do was connect to iTunes and the rest would be taken care of. Long story short, my iPhone 5 was now factory unlocked and was ready to move to another GSM carrier! I walked into this store and noticed approximately a dozen customers scattered about this retail space. I proceeded towards the very back of the store and was greeted by a gal with a clipboard. She inquired of my name and reason for my visit. I expressed my desire to possibly migrate my service to T-Mobile. I mentioned that I was bringing my own phone and would like my phone number ported over. She made notes and instructed me to patiently wait for my name to be called. Nearly 20 minutes passed before I would hear my name. This wait wasn't frustrating. All associates on the floor were preoccupied with assisting customers. There would also be a few associates coming in to begin their shift, heading straight to their back office but eventually they would make their way out to assist customers on waiting list. I would be assisted by Naty. She provided thorough assistance and made my switch rather quick and painless. Her pleasant demeanor was also well appreciated. Things we accomplished during this visit: - Open a new line of service - Port my existing cellular number - Terminate AT&T service Would I recommend anyone visit this T-Mobile store? Emphatically, yes!!! If you have patience and treat others humanly, the way you'd like to be treated, I trust you will experience a high level of customer service much in the fashion as I had. read more