Very disappointing. Staff are rude and take a long time in the back. The staff on the floor are talking to customers about cinema locations while we wait was also really inconsiderate. One employee white taller guy with color eyes and beard that is there often couldn't find my account when I gave my ID number and showed all my information. Went to another location and they found me no problem and even said this location in all honesty " was not trying to help you" the man then passed me to a lady manager who was even ruder after I spoke of what happened and notes that the other location found but she claimed was not written she tells me " are you going to let me finish talking?" In a very aggressive tone and face. So many ways you can talk to customers and I was shocked how she thought she can speak to people this way. Never going back read more

Not Happy Always do A Pick -Up Order night Before.Always happens middle night text missing few items,early morning another text missing more .So out of 14 items 11 items only available.Simple items lettuce ,onions etc...No more going to Food4Less or Others.... read more

I had an incredible experience at this T-Mobile location! I went in to upgrade to the iPhone 17, and Christopher made the entire process seamless. He was incredibly patient and informative with both me and my dad. What we appreciated most was that he switched between English and Spanish effortlessly so my dad felt fully included and understood everything. Christopher even helped us set up home WiFi! If you want someone who truly cares about their customers, go see him! read more

Bryan was a great salesman. Was honest and knowledgeable. The store was clean. Well stocked. Only had apple, Samsung, pixel. That I saw. It was good. Tmoble has a deal when add a line, you get a line. read more

terrible service, my iPhone got damaged, I went to this particular store because I bought it here, they didn't help me at all and the guy who "didn't help me" was almost yelling, got enough and I went to a different store where they did help me and I didn't have to do the ridiculous st*pid things this place told me to do read more

You know what sucks about these companies is when something goes wrong they're never to blame like how am I suppose to know how my phone bill works. I went in because my phone broke and they gave me the website and told me I didn't need to return the phone 3 months later and I received a bill of $400 for a phone that was not returned ridiculous and neither party can do anything about this Fuck T-Mobile read more

Came here for two chargers. Walked out with a scam and a well deserved refund. Bill came out to $66.13 even though box had sticker for $20 each. When I inquired with the salesperson he said he "double charged" me. The math wasn't mathing when he gave me $11 refund. Now I ask what about the $20 sticker. Worker said that it was wrong price. Customer service leaves much to be desired. Instead of honoring price he provided excuses for what was supposed to be a simple transaction. Changing phone providers might be easier than buying a charger here. P.S. Went back for FULL refund. You know it's funny I checked where they had the chargers and they still didn't fix the price on the boxes. Shop at your own risk. read more

T-Mobile Experience Store - Chargers - Mobile Phones Near Me - Pico Rivera, California

loved the customer service here. she was so nice and everything was fast! she helped us through everything! come here!

I just went in and changed from Verizon to T-Mobile. I was helped by Omar, and honestly, this was the best experience I've ever had with a phone service situation. This was within 20 minutes, super quick and taken care of. Omar was super nice, answered my silly questions about the hotspot, Gave us advice on auto pay to get a $10-$15 discount and of course offered other phones services. Would definitely recommend specifically Omar. read more

Carlos helped my daughter with some issues she was having with her phone . He was very helpful and super nice. He restored information to her phone when the Apple Store couldn't do it . We were very pleased with his help Great Customer Service!! read more

Got a new phone today!! Service was awesome, Raul answered all our questions, reviewed the account, checked promotions, found a great phone!! Even the download went smoothly and fast read more

I just hade the worst experience calling tmobile insurance dept My phone doesn't work trying to replace to a new phone I'm paying insurance Horrible costumer service read more

Service here was amazing staff was super nice helpful. The reason I'm leaving a five star is because the lady who helped me her name Diane. She was very nice and answered all my questions and explained everything to me very well. I'm definitely coming back to this location. read more

I called several T-Mobile stores to find out which one had the phone that I wanted and this one had it. It's not very far from my house so I drove out there, and Justin answered when I first called the store, and was very friendly and professional and when I got there, he happened to be the one that helped me, and I was very satisfied overall with the service and the professionalism, as well as all the information that was given to me shared what specials that would benefit me and what I could take advantage of. There's plenty of parking and overall very satisfied with the service. I will definitely be back for any of my cell phone needs. Thank you read more

T-Mobile Experience Store - Mobile Phones Near Me - Pico Rivera, California

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Julio was amazing! He was able to transfer the data from my broken phone onto the new phone. He persevered until finally succeeding. Julio was professional, efficient and kind -- definitely an asset at T-MOBILE. Thank you Julio! read more

Originalmente llegué para un chequeo de factura x cargo pero al revisar mi caso " RAÚL " fue muy eficiente al atenderme y ofrecerme un nuevo " Samsung S22 Ultra " a cambio de mi Samsung S8+ los muchachos de la tienda ( David & Jesse )...me ayudaron para completar todo mi proceso con mi nuevo teléfono transfiriendo toda mi información!!! Muy eficientes y buen ambiente. " THANKS .....T-MOBILE TEAM " read more

T-Mobile Experience Store - T-Mobile store - Mobile Phones Near Me - Pico Rivera, California

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Pico Rivera store had the worst customer service. I have never seen so many bad and lazy employees who were clueless about the job and acted like it was a chore when i asked questions. It's all good, I will be closing my account!!! read more

Easily the best T-Mobile store I've been too, the vibe is great the team has expert knowledge and they work to get you the best deal possible, they are a little more busier than some of the other stores in the area but it's clear why I don't mind waiting to go somewhere who's going to get my issue resolved the first time. read more

Best customer service I've recieved from T-Mobile by far! Liz is so helpful knowledgeable and nice. She went above and beyond to help me out. Most experienced I've had at this location had been good but Liz by far is an asset to this company. T-mobile she deserves a raise or at least a little something $$ for the great job that she's doing! Thank you Liz for making my experience a smooth easy and comfortable one. read more

Our carrier switched over from Sprint to T-Mobile. My wife & I had the pleasure of being waited on by Omar at the Pico Rivera branch on Rosemead & Washington. Our original we clarified many questions that T-Mobile offered vs our Sprint options. Omar thoroughly checked & answered all our questions & concerns. I personally like his intuitive & knowledgeable outlook & presence. He walked thru which options worked & well suited our needs. With a phone upgrade available thru our old plan; he tailored a new contract to accommodate our needs. We ordered our phones & upon receiving them yesterday; the transfer went rather efficiently & quickly prior past experiences. Omar, is truly involved & utilizes all the current updates as far as applications & usage. When asked a question, he wasn't sure about; he checked & double checked to ensure my wife & I were not only satisfied but also built our confidence with the company. Overall, our phone purchase without a hitch. & though some perks were lost thru our old carrier; T-Mobile presented us with new options thru Omar's assistance & knowledge. There are a lot of factors to consider with a new carrier & or transferring to a new company. My wife & I experience overall, great customer service, restored our knowledge between buying vs leasing. Omar gave us a new fresh start with T-Mobile! This young man is an overall asset to your company! T-Mobile should give this young man a raise in salary & a promotion within the company bc he can take your company & make a lot of people happy. We are very happy with our current phones, accessories & experience. Great job Omar! & Thank You Very Much. read more

Basics bait and switch advertising. They advertise one thing but in the end it's just another grab for your money. Wanting Hundreds, like $400 in my case to get the deal I thought to be free with sign up. Service was good though the man helping me being nice enough. read more

Liz is the best This is the second time she's helped me upgrade to a new phone and she even had to deal with customer service for me. Thank you for your hard work, Liz. read more

I was the second one who waited in line, but the staff just skip me and assist somebody else who just stepped in. And she ignore me for a couple times and bypassed me. read more

My husband & I had an amazing experience picking out our new phones. Donald explained everything to us about our plan & made sure we got accessories for our new gadgets on our way out. Bundled us up and even threw some ideas our way for our toddler in getting him a tablet (it's been on our mind for a while now) Definitely love coming to this store and getting talked to like a real person and not just a sale. read more

Went in this past Saturday morning because my phone got damaged and wasn't working. I told the associate Donald my issues and how much of a hurry I was in because it was also my son's birthday. He made it his obligation to get me what I needed (a new phone) and out of there as soon as possible. I was so pleased by his outstanding customer service. read more

I think this is the first time in a long time I go inside a Tmobile and leave happy. I admire the rep's patience when helping me upgrade to the new Iphone. What is your name ?!! You were completely chill and had no sense of rushing. Seriously - thanks a bunch for being super helpful and taking your time w/ all of my questionnaire. Most importantly, thanks for not being a pushy sales rep and strictly assisting w/ MY requests. To all my android users, seriously - upgrade to an Iphone. Best decision ever. read more

T-Mobile Experience Store - #teamiphone - Mobile Phones Near Me - Pico Rivera, California

Wow from the start, Donald made the experience so amazing. He was able to meet and exceed my expectations, he provided a solution for my phone problem and other concerns i had with my service. To be honest, i thought i was just going to have a dull experience because of past experiences at T Mobile but donald has years of experience in the industry, he knew exactly what i needed in a timely manner. I was in and out in no time and he treated me with professionalism and in a manner that showed me he was here to serve me. I got to know him for about 10-15 minutes but i can really tell that he loves what he does. I work in the sales industry and I love to see when someone genuinely loves to sell! He has so much potential, i am sure he will go up the chain soon. Sky is the limit for donald! read more

Me and my girlfriend went in to change our numbers and upgrade. We did wait for about 45 minutes which was fine, the store was extremely busy but associates were extremely nice. We ended up getting helped by Ramiro who was super patient with us and answered all our questions and even helped to give us the best options and prices. We ended up walking out with 2 new iPhone 13 Pro Max and 2 new numbers, spending less than $100. Definitely worth the 5 stars for our experience. read more

Wish I could give 1 star Everyone looked like they just woke up or they're high No help at all Go to a different location Stay away read more

These phone stores have become more like Apple retail shops these days. There's a good vibe inside, music playing in the background and things feel bright and alive. The associate Brandon was fantastic, he told me he's been in the industry for over 4 years and had a great personality :) Ask for Brandon, he's a Bigger Guy with glasses. read more

Bad customer service. The staff needs to be retrained on how to speak to the customers and addressing issues. Definitely do not recommend this location. read more

I went by to activate a phone it took about 1 hour they said I was good to go the internet in the phone never works I went back I was therefor like 2 hours they fixed the problem !so they said the next day I went back the internet in the phone never worked again they make me wait for over 1 hour and the person the help me name Moses was not helpful at all I was upset and try to explain to him how many hours I already waisted and he did not care in fact I know they took even longer in purpose very unprofessional They should hire people and training them properly I'll be moving to a different company thanks to this store and they awful costumer service by away phone still not working!! read more

Horrible customer service at this store. The first time I came here I had to wait 20 minutes before anyone even helped me. Today, I came in to return some earpods. The associate nor anyone else in the store knew how to make the return. Said I would have to come back when a manager was there. Total waste of time and terrible service! read more

Amazing service!, I have to say literally the best service we've ever had. Came here to get phones for my daughters and mom. Raul gave us so many options, we chose a family mode service that basically gives us control of whatever is in our kids phones. He spend so much time explaining and helping us on the app and on the phones. Raul Felix is your man to go too. read more

UPDATE- T Mobile response and asked me to email them regarding this situation. I emailed them the next day and to the day they have not responded If I could give zero stars I would. My Husband and I switched from Sprint to T-Mobile in May 2018. We went to this location and were met by Jessica. She seemed helpful and informative, only to find out we were lied to and mislead. She told us they were having a promotion for a 3rd line free. She said we just had to buy the SIM card but would not be charged anything monthly. Fast forward to today and we were looking at our account and I noticed a $20 charge. I asked my husband and he said he didn't know. So I chatted with an agent only to find out that the line was never free. We were being charged $20 per mo. The chat agent was able to see we never used the line and credited us back the $20 per mo and the $25 for the SIM. We also purchased insurance with Apple care the day we bought our phones and it was only added to my husbands. Too much time has passed and they will not add it to mine so I have no insiJessica was very deceptive and lied to our faces to make things sound so great when I'm actuality she screwed us. I filed a complaint with corporate because what she did to us is unfair and I am sure we're not the only ones she did this too read more

They suck here.. they are rude.. u walk in and they put your name on the list then they take other people before u.. never coming to this T-Mobile again.. they don't even deserve the 1 star.. horrible read more

I am so happy and glad to say that Im back with Metro and I should have never left them for dumbass T-Mobile. I would never recommend them to Anybody. Please save urself the headaches and the hassles. I know I have a big weight lifted off my shoulders. No more so called promo that was charging me another $300 over a 24 month period and I know exactly when my payment is due along with the exact amount. Metro is wayyyyy better than TMobile. Tmobile sucks ass and so do all the so called experts. They are liars too. Fuck you all at Tmobile!!!! read more

I personally LOVED the service here! From the greeter who was super friendly and helpful to the customer service rep who helped us out with all of our needs we had a great experience all around. Robert Ruiz was so patient and informative as we asked a billion questions. He was super knowledgeable and we received the services we ask for, we got the best deal available for our family! I definitely will continue frequenting this T-Mobile location! read more

worst customer service. These guys do not know how to deal with customers when they are busy. The approach is rude and there is so much lack of professionalism w/personal conversations, inside jokes, ordering lunch WHILE DIRECTLY INFRONT OF THE CUSTOMER. I called to ask one simle questions and the Tmobile staff who answered didnt even take the time to listen to the question. He cut me off and asked me to call back in 15 minutes because he was really busy. WOW... is all I have to say. I will never come to this store again. read more

Carlos and Georgia were honest and straight forward rt from the get go..My family of 6 wanted savings and service..Budget is what we do..I appreciate all they did for us and making us completely comfortable explaining all the details and hiding nothing..No more SPRINT and dealing with gimmicks and price constantly changing..thanks again T-Mobile Team on Washington/Rosemead read more