Martin and Aldo were very helpful and knowledgeable in helping me navigate a transfer of responsibility when the customer service representative was very difficult on the phone. They talked to her and explained my situation and I was able to complete this process. Thank you for being awesome! read more

Went to the store to finalize my trade it. Waited about 15-20 minutes, once helped I was told I could not do the trade in since a manager was not working. I would have to come back between 10 and 5, how can I do this with a regular job? Make that make sense, how do you run a store with no management through the day? I was told the store a few miles away had a manager. Very unprofessional and very bad customer service. read more

Absolutely the worst customer service experience I've ever had -- all because of one employee, Lissette. I went to the T-Mobile store around 3:30 PM to turn in two phones as part of a promotion. The representative who assisted me at the store was Lissette. After leaving, I contacted T-Mobile customer care to discuss an issue with the promotion not being applied. They recommended I go back and pick up the phones if I wasn't okay with the new monthly charges. They also advised me to call the store to let them know I'd be coming back. When I called the store, Lissette answered. I told her I was coming back to pick up my phones -- and she straight up LIED to me, saying they had already been sent out. She also refused to let me speak to a manager over the phone and said I had to come in person. I called customer care again, and the representative, Ali, checked the system and confirmed that the phones had not been sent out. Ali even offered to stay on the line with me while I went back to the store. When I got there, I waited about 35 minutes to be helped. Ali stayed on the phone with me the whole time, and eventually we were able to talk to the manager, Nate. Thankfully, Nate was professional, quick, and understanding. He immediately resolved the issue and returned my phones -- the same ones Lissette claimed were gone. Avoid dealing with Lissette at all costs. Her attitude, dishonesty, and unwillingness to help made an already stressful situation so much worse. Huge thanks to Ali from customer care and Nate at the store for turning the experience around and actually treating me with respect read more

I had an amazing experience with T-Mobile this past week. A kind worker named Aldo helped me through the way step by step and made my experience memorable in a great way! You can tell that he genuinely cares about other people's needs unlike a majority of the workers out there just working for a paycheck. Aldo's selflessness reflects his true character and that will take him far in his future endeavors. On top of that he has a dope mustache! read more

Every time I come to this store they never help only redirect me with 611. How is it possible T-Mobile does not train employees with excellent customer service. If that's the case why does T-Mobile have locations without assistance read more

Piss poor service. I wasted 2 hours in the store to leave with nothing. Do not waste your time coming to this location. The team member was trying to rush me out until the manager stepped in to help, but the manager was just as useless. They spend so much time trying to promote new lines and additional items you don't need when you come in for a simple service and phone upgrade. You are much better off handling everything online and having it mailed. They were too occupied and focused on the baseball came to actually help customers. read more

This place is awful! This store is way more focused on sales than genuine customer service. If you're switching over from AT&T or Verizon, they'll treat you like royalty But if you're an existing customer just trying to handle something simple like getting your screen replaced or paying a bill they constantly push products you've already said no to. Every single time I come in, they try to sell me Home Internet even though I've told them multiple times I'm not interested, and they keep asking about adding new lines for a BOGO deal. It's frustrating and makes the experience feel pushy and scripted rather than helpful. I expect better from T-Mobile. I know it's not their fault but there was a "customer maybe" that came in without a shirt and was clearly on drugs! Instead of asking him to leave they were legit trying to sell him a tablet! With a plan! Cmon your sales quota can't be that high! read more

Honestly this is not a good place to Do business. If anything just the bare minimum Kind of business to be fair about it though. read more

Today my uncle try to buy his sister a phone . A new Galaxy 13 and the price was $1300 plus . He felt she was trying to rip him off of his hard working money . He was already approve for any phone . He declined the sales girl at this shop 230pm shift . So then my uncle went to another metro 1574 Pioneer in city of Norwalk . He walked out with the phone $275 . SO BE CAREFUL RAZA AND THE COMMUNITY .. read more

I just picked up my Valentines Mug and this is what I got so disappointed :( I was expecting a nice clean cup nothing fancy but also not something that looks used. read more

T-Mobile - The mug I got from T-Mobile today - Mobile Phones Near Me - Norwalk, California

T-Mobil located near by Norwalk area Coworkers are really friendly And they're explain really nice read more

This store is clean and has ample parking. Their Staff and managers are friendly and provides very good service. The only problem is TMobile's cellular signal in Norwalk is quite week. Two bars of cellular signal at the most while you are in the city of Norwalk. read more

They are very helpful and approachable. I ordered an IPhone pro max which was back ordered. It was delivered to my home and I went back to them and they willingly set it up for me. Thank you to Ebe and Mia who took care of my family and I. read more

This store has the worst customer service I ever experienced. I was waiting for my turns to be served. When one of the employees, by passed my turn and served another customer who came after me. So I had it, so I left the store. read more

After a terrible experience at the Rosecrans location we decide to try this location. Walked in to a cheerful greeting and seemed the two employees raced to help us. Brian won that race with quick "How can I help You"! Explains what we needed done and if he could transfer our data over. Brain didn't hesitate with a very positive yes I can help you with that. So different from the Rosecrans location where they didn't want to help you. I sure hope T-Mobile Corporate does something about this? Brain had the phone activated and data transferred in 20 minutes. Just an OUTSTANDING Job!!! Said it would take 3 hours to transfer data at the Rosecrans location?? read more

My mom went to buy a phone today not only was she not listed as an authorized user on my account but but they helped her and kept the SIM card the person that helped her was "Bryan" according do the man I spoke on the phone regarding my concerns all he had to say was "we can give you a new SIM card for free just come pick it up" like Free? Was I supposed to pay for something to begin with? And the gas I'll be wasting to drive all the way to this store (I live in Palmdale) it's just not right now my mom has to stay without service while I go to work when it's needed for Incase of an emergency. Update: My mom went to the store today and they didn't even give her a sim card at all. Waste of gas and time avoid this store. Update: I ended up talking to the manager Ebe Garcia and he was so helpful and understanding and fixed what one of the employees did after all this I think maybe it was just a one time mistake I hope I understand we're not perfect I hope this experience helps them not make this mistake again thanks Ebe! read more

A great big thank you to Leeslie at T Mobile in Norwalk! Any time I need help, even with the smallest concern, she is willing to help me with a smile on her face! Thank you, Leeslie, you are wonderful! read more

DO NOT SIGN UP AT THIS STORE for T Mobile cell service in Norwalk or anywhere in the Southeast LA area. I found out after i had bought a new iPhone and signed up that the actual data speed outside their offices (inside they use the magic trick of using wi-fi to show high speeds) from their own tech support at T Mobile headquarters their cell towers were taken down for construction of the 5 freeway and they don't tell any customers. DO NOT SIGN UP AT THIS STORE. After months of promised repairs i finally gave up and i signed up for Verizon and suddenly i had lightning speed service read more

They are currently in the middle of a 1 week remodel. The renovated showroom looks very nice, but according to the staff the remodel will not be finished for a few more days. Service on the front end is solid. The staff is attentive to customers and fully engage with them in whatever they need. More to follow after the remodel is finished. read more

Came In To Get A New Number And Phone and Was very pleased with the service!!! hands down one the best customer service ive received! (: workers name is Donald, if hes there ask for him to help you! he'll seriously crack you up and make the time pass by! and honestly i always dread going into the store cause i usually get the type of worker who makes ya feel awkward and just bore ya! one of the best tmobile stores to walk into to get your issues dealt with! read more

My all time favorite sales associate Nathan H moved to this new location and guess what? I followed him. He has the best customer service and a great sense of humor. He never tries to oversell. He is professional and polite and not to mention that he speaks spanglish, lol. This location is well taken care of and you get a friendly "Hello" when you walk into the store, music was not to my liking but add some Michael Bublé to the mix. Either way it was a great experience. Thank you Nathan and T-Mobile. read more

We came to change my phone for my mom with jump plan,awesome services with sales rep#****070,sorry I didn't get his name, but he got reallly professional and patient to customer, 5 star to him and his team ! read more

Arrived here a longtime Loyal Verizon customer, left here a new Tmobile customer. Had an easy time deciding with all the perks tmobile offers. Great experience with the representative. He was knowledgable, patient and friendly. Definitely recommend coming to this location. Small store but offers all you need. read more

After having a terrible experience at rosecrans I came to the one on imperial, had a great experience there! The sale associate leesli was so helpful, very patient, explain to us very well, was the greatest experience I will go to that location again! read more

This has been one of the best T-Mobile's I have been to. They always are nice at this location and are even nice on the phone. A lot of T-Mobiles I have called are not the nicest on the phone. Overall a great store read more

This location is great, they don't get crazy packed like other stores. They have everything in stock and know their deals. Ask for Carolyn she's amazing! read more

When an employee tells a customer that he is the Manager, and his business card says he's a Retail Store Associate, it tells me everything about a store. Very poor customer service, associate Steven Camarena is rude, he does not listen, he interrupts and has no problem lying to a customer. AVOID this location! I already called T-mobile's customer service and got the name of the REAL manager there, I will be going in only to speak to him/her and report the practices of his/her employees. read more

Poor customer service, not enough staff, there is a waiting list just to make a simple payment. ... 30 min wait... what a waste of time...

The location is in a shopping center. There's always parking but the last two visits I had were terrible. Sometimes they ask for your I.D and sometimes they don't. The employees seem confused when asking about your account. I had a number that was on my line and when I asked about it they say they didn't' know, Especially since I explained that I recently got a iphone 7. It was confusing to them and me but I got it sorted out. I had a women today (summer) who was a little rude but took care of my payment so it was not that bad. You never really wait long. Other than that there are better locations. read more

This is honestly the best t mobile store hands down! I came in and was helped by JESSICA. Jessica was really accommodating, kept our best interest in mind, and explained everything thoroughly. She made sure I understood everything and offered the best service. read more

First time signing up with T-Mobile & thee worse experience ever! I wish I had got the name of the guy that "didn't" help us, but none the less he was rude, careless & had zero knowledge of what we were asking when we arrived with our SIM cards. We originally were changing from sprint to T-Mobile but because of our experience in this particular store we went right back with sprint, same day! Called the T-Mobile reps, spent 2 hours on the phone trying to get my $139.00 deposit reversed & after all the different reps I spoke to it was finally reversed!! There were other guys in the store, unsure if they were employees but they all knew each other & were just standing around talking, staring at us as if we were crazy! MADE US VERY UNCOMFORTABLE & EXTREMELY UPSET WITH THE EXPERIENCE IN THIS STORE! read more

Poor customer service. No manager on site to guide the workers. Employee didn't even know how to do a return

These guys are awesome! Had a great experience. Went with a great family plan and now don't have to worry about overages. So far it has been great. Went back in after getting our phones (to help with transferring contacts) and the service the second time I visited was just as superb. Thanks for everything guys! read more

Store looks brand new, as it was recently remodeled. I was helped by Claudia, who made my transition from another carrier a walk in the park. Definitely would recommend this location and friendly staff to others. read more

T-Mobile - Awesome setup with the new store! - Mobile Phones Near Me - Norwalk, California

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Coming from Verizon I have to say Jessica honestly made it simple and super easy for me to make the change. Hands down, if it wasn't for Jessica helping us I probably would have walked! Jessica was very knowledgeable and kept our best interest in mind, she explained everything thoroughly and made sure I understood everything. I asked the same questions several times and my kids were getting annoyed by me but nit Jessica. She kept professional, answered and re-answered all my questions. read more

BEWARE the store associate are worst than car salesmen. Scam artist at its finest. A sale associated name Summer, not hard to miss considering she wears a pound of make up on her face, lied to me and neglected to inform me of all the fine details of the promotion. I traded in my cell phones and was informed I would receive a credit or trade in value which would in turn allow me to only pay 5 per month for the new phone. I throughly explained to this idiot I did not want to be bound to anything, meaning I wanted to be able to walk away at any point. Low and below, I only receive those credit as long as I'm a customer and once i decide to leave i forfeit any and all credit, my old cell phone and will have to pay the balance of the phone in full. Of course i called this clown and now she wants to explain the fine print of the program. I spoke to Lyndon the manager to who turn fails to accept any responsibility on behalf of his staff, stating what they always say your the first customer to ever complain. How would he know when he just started at the store. This is not my first encounter with them which Is why i lift, so now they think I'm stuck with there service, losing my phone and not being able to get them back and if i want to cancel then i must pay 100. Joke will be on them read more

As soon as My mom and I walked in we were immediately greeted and helped right away. Donald was extremely nice and helpful. He set me up with a new phone and informed us everything we needed to know. Wonderful customer service! read more

I was having major phone issues, so I decided It was time to get a new phone! I was helped by Danielle and Jessica! They made everything super easy for me... They made sure that everything was transferred from my old phone to my new phone, which was a pain in the a$$! They were super helpful! Thank you girls for helping me out with everything! Some other guy was helping me too but I totally forgot his name point is everyone is super helpful at this location! read more

I am so pleased with the customer service in this store. They are very helpful and 100% honest. The supervisor by the name of Lissette Corona was was great! She was very helpful and very detailed when it came to giving me information about my account! She was able to help me after I was told different things at other stores. And her employees are awesome! read more

Amazing service! Donald isn't only sweet && friendly with his customers, but he also makes sure they leave with a smile! He was a lot of help! Definitely recommend him! He'll make your time worth while read more