After many years of business with AT&T and the absolute frustration with a billing issue for literally over a year and a half, I decided to take my family and company business to Verizon. I made an appointment online and arrived on schedule. Upon entering, I was greeted by several folks behind the counter very pleasantly. I mentioned that I had an appointment and was immediately helped by Mayra. OMG she is so amazing. I explained what I wanted to accomplish and she not only walked me through the process, but was able to run numbers for me before any decision was made. I cannot say enough good stuff about Mayra who knew EXACTLY how to do the transfer and who was personable and kind and friendly the whole time. I also want to give a shout out to the manager, Kendell who was super friendly, funny and kind to every single person who walked through the doors. I feel very confident that my business will be handled with capable people and am so thankful I switched. read more

I went to Verizon Wireless in Menifee, CA on Haun rd. in the center Wed. 9~17~14. My Grandaughter had my phone right after I was using it (working great with no problem) & must have turned the screen light off. I told~ just that~ to the~~~ excuse the expression~~ tech there. She said oh no that wouldn't happen & preceded to say the main screen was cracked~ shining light on the screen~ taking my phone to the back room to" look at it further" & then~ sent me on my way!!! My daughter~ with no formal training used a flash light~~ as the "Tech" did in the store who collects her wage. My daughter got into my setting & sure enough~ as I said~ the screen light was turned off!!!!!!! Exactly what I told the flunky to do~~ since Verizon "trains" their~~~ "workers" I trusted she knew what she was doing!!!! Trust yourself!!!!!!!!! Let's face it~~ we are lost without out phones!! read more

WTF?! Worst customer service. The manager doesn't help at all & he either has no idea how to do his job or he just lets the employees do whatever the hell they wish. I didn't catch his name but The asian guy that works there is rude as fuck thinks he's " Mr.Know it all" acting like a manager but he's just an associate. I wonder how often you guys get cussed out over there ? The guy that was originally helping us disappeared & so did he rest of the employees. Make the drive & go somewhere else. read more

We moved to Menifee late 2014 and had to change our Service Provider from Cox Cable to Verizon Fios. Until early 2016 we had fairly good response when any problems with the interne or TV. The only negative was the slow response time between remote and TV. Recently everything, TV, Internet and Phone sent down. From my cell phone I call the Fios number and was put on hold for over 35 minutes; eventually a person from India answered, informing me that Frontier Communications was responsible for Verizon Fios service calls . Before I could tell him my problem our line went dead. The third attempt and a total of 105 min. of hold time person, who I could hardly understand, made an appointment for April 13 between 8-10am. When they did not show, my wife called the same number (another hold time of over 30 min) and was told the appt was for April 18. Dumb A__, my whole system is down why would I wait for a week to get someone out to service the problem. Another call on April 13 (43 min hold time) and made an appointment for April 14 before noon. Guess what: NO SHOW. Call again. Another Asian Indian contact said sorry you appointment is for the 18th. I asked to speak to a supervisor. Put on hold and no one came back on the phone after 15 minutes. Still VERY FRUSTRATED AND NO RESOLUTION. Bottom Line: Screw Fios!!!!!!!!!!!! read more

I had a great visit at this location. I received good service from Junior. Helped me out to calculating the difference of the phones with my new unlimited plan. Once I got my new IPhone 7 plus he also put in my new privacy screen protector which was awesome! Recommend going to Junior for great service. read more

One star service. These staff was lazy people. They basically tell you to call. What's the point of working at the store if all you are doing is telling people to call Verizon themselves. I truly see a lack of respect for the customer service department. read more

I have just got off the phone with Verizon, located at 30098 Haun Rd. Menifee, CA 92584 in reference about 2 I phones I purchased on 8-22-16 for 749.99 a total of 1499.98!! Now the I phone 7 came out today, so now the phones I purchased 16 days ago are selling for 649.99. I was calling because Most places have a 30 day price Match!! Not Verizon or Apple honor this, it's only 14 days!! So I'm out 200.00 plus my wife purchased a Samsung in March for 209.00, that is now worth 1.00!! So I'm out 408.00 dollars, so buyers beware, especially I phones & Verizon!! read more

WOW!!! Talk about customer service!!! As I walked into the Verizon wireless location I was created by Fernando (manager) and Chris, very friendly associates. I was then assisted by Alan csa and he was so helpful and helped me resolve my issue with my phone that kept on dying. Big thumbs up. I had my charger with me and I was thinking I was going to buy a new charger and a battery and they went up and beyond my expectations this evening... The Gal didn't catch her name, sorry, but she was" Alan Take care of her" and I was like WoW!! I wasn't expecting to be taken care of that way... I was and am Very Happy and that's why I decided to write on Yelp. We always talk about the WoW factor at my work about taking care of customers and making them happy... Verizon Corporate if you read this, they went up and beyond the call of duty ... Thank you guys for making my night.... I most definitely will return for my upgrade once the time is up.... Dyno Arms.... read more

Went in today to activate two basic non-smart phones. The salesman that assisted us, Jeremy, was very helpful and did not try to sell us anything we did not need. A refreshing experience considering what we were expecting! read more

Still not sure if I lost or someone stole my phone, but went in a month before my upgrade with no insurance, and received excellent help from a very nice customer service rep (Lindsey I think was her name). She helped me get the phone I wanted without paying an arm and a leg. Very happy with my transaction. read more

Brandon, was very helpful. Turned a negative into a positive. Great experience. Thank you, Randy

This store has the worst customer service of any commission based retail store I have ever been to. My husband and I have stayed with verizon for over a decade because of the customer service. But this store is horrible. I dont know if verizon as a whole has decided its so big it no longer needs to treat customers well OR if this store stands alone in its HORRIBLE service. I went into the store today with and hour to purchase a new phone. I knew there would be a small wait, as there usually is, but I knew what I wanted so I didnt expect it to take too long. When I signed in the greeter said it would be 5-10minutes. Half an hour later I had watched several customers walk in and be helped before me, and the lady on the list in front of me. I was getting irritated and continued to wait. I began to hear the 2 customers on the list complain about the lack of help and the continuance of people being helped that walked in long after us. All of this was going on while one of the store employees casually walked around, stood behind the desk, and went into the back room several times. He had greeted me twice and several other customers and was definitely NOT in training or otherwise unable to help us. But he never once tried to take care of the long line of us waiting and being passed over. I finally decided to leave and asked this gentleman to take my name off the list. He asked if I wanted an appointment and I assured him I would not be coming back to the store. I explained why and all he could say was "Thanks for the feedback." He repeated this over and over speaking over me as I continued to try to explain. This is the kind of service that drives customers to other companies. If I stay with verizon I will certainly never return to this store, and I urge others to not waste your time. read more

My wife and I have been with Verizon for nearly 9 (Nine) years, today a visit at the Menifee, CA branch off of Haun Street reminded us of why we are loyal to Verizon. My wife's phone is equipped with a $35 screen protector, however, she neglected to register the product online so that in an event the screen protector was damaged, she has the option to have it replaced for $5 versus $35. Yes that registration process was explained to us by Lindsey during our visit this Sunday after my wife's screen protector was damaged. Shortly after learning of how much a new screen protector was going to cost, to our surprise, just for being a dedicated customer, Lindsey stated that she wanted to express her appreciation on behalf of Verizon and offered to replace my wife's screen protector free of charge... Wow!!! That was a nice surprise, not so much because it was a $35 screen protector for free, but Lindsey's sincere commitment to "Customer Service". Way to go Verizon for hiring people like Lindsey who cares about Customers, we will stick by you. Sincerely, Deo Azurin 1.951.746.5936 read more

If this review was for Verizon Wireless only I would give it a 4 to 5 star. But my experience with the FiOS rep at this location deserves a 1 star or less if it were an option. As you will notice I am a long time Yelper and I give 5 star reviews all the time so I am not just a disgruntled person that is never happy. Before coming to the store we spent over an hour on the phone with Verizon FiOS who requested that we bring in some paperwork to the actual store. When we arrived we were greeted by a very nice manager, Kendall, who seemed eager to help. She referred us to the FiOS rep who acted like she better things to be doing. She even uttered under her breath to another employee how she needed to be at her other store instead of helping at this store. From the sounds of it she may work at a store in Murrieta. Anyhow, since she was too busy to help us she had what appeared to be a trainee put us on the phone with Verizon. He tried calling a couple of times and the phone calls would not go through which is completely typical when you call their main number. When he was finally able to connect, he handed the phone over to me. The problem is that someone has been using my bank account to pay their Verizon bill. The store didn't seem to know how to help so they wanted me to call and see if Verizon could help me. However I already did call and explained my situation and they sent me to the store with my bank statements. If the store didn't know how to help me shouldn't they have taken the Reference number Verizon gave me and tried to get to the bottom of the issue themselves? After all, they ARE Verizon and I am just someone who they have been pulling money out of my account for a bill that's not mine. Close to $2,300 mind you. To humor them I spent close to an hour trying to get a hold of someone who could help. The call was dropped at least 4 times (ironic seeing as how they are a phone company) and I spoke with numerous people who didn't know how to help me because I did not have an account number for the payments that were taken out of my account. Bottom line, I finally had enough and left figuring I will resolve it on my own as the local reps obviously weren't going to help anyhow. How they did not think to try to find someone in THEIR OWN COMPANY to help me is beyond me. But then again, welcome to Verizon customer service where every phone call to customer service is at least an hour long. And to the customers in the store who saw me lose my cool after an hour of being patient (two if you count the time at home), I am sorry. I hope your experience is better but after being with Verizon since they were Airtouch I can honestly say that I no longer want to give them another dollar. Next call, Time Warner and AT&T. Buh bye Verizon and your terrible customer service. read more

I went to the Menifee Verizon store on 4/30 to purchase a replacement battery for my Samsung Note 8. I was lied to and told that you can't replace the battery and i would have to purchase a new phone so I purchased a Note 9 for over $500. As it turns out, you CAN replace the battery. They are only $15 at both Amazon and Ebay. My sister replaced hers and had no trouble with it whatsoever. When I returned to Verizon today (5/3) to if see if they would make this right, they refused to do anything. So I went to Spectrum and bought their Galaxy Note 9 for $200, not $500, and i get to keep my cellphone number and my Verizon email address and they are able to transfer all my information over to their phone. Their monthly fee is even less than Verizon also. I highly recommend that you do not do business with this Verizon on Haun Road in Menifee because you will be lied to also. read more

This is one of the worst companys i have ever had u cant even talk to a supervisior to tell them theres a problem my daughter is having issues also she ordered service they were going to send her a box still hasnt arrived odered it three times then was suppost to hand deliver from one of there techs because mail wasnt working for them still nothing and they already billed her great company time to go to time warner and ive been a faithful version customer for years read more

I went to this Verizon store after my phone was stolen and the Temecula branch could not help me. I was amazed by the service and all my problems were solved. I would 100% make the drive out to Menifee again to get this great service. read more

I've been a Verizon customer for about 10 years and I've always had good service when either visiting locations or when over the phone, but today my experience was absolutely a 5 star visit! I had the privilege of being helped by the General Manager, Kendell. Not only was she personable, friendly but she went above and beyond my expectations. As a business owner, I could tell she values her customers that walk through her store's doors and genuinely is a wonderful person. Her and her team deserve this rating. Thank you Kendell and team! read more

I Bought a new phone with accessories, $1000 phone and $90 in accessories...screen protecter was installed improper the first time,I was told to come back in a day or so to have it settle, if it didn't settle then they would change it out. SO I went back and the second screen protector did the same. It left bubbles.. What the hell now they are telling me I have to take it to the mall and have it fixed.. first of all I didn't install it and you as professionals did the work so you should install it and warranty it.. bull.... why should I have to pay and waste my time, and gas and energy on this. Now I was told I have to go to mall and have the insurance fix it for an additional charge.. scam scam! SERIOUSLY get it together I fell ripped off and fell my time is wasted. Pissed. .. but it's ok, they where good at taking my money when I got a new phone accessories.. push push those sales... they gotta get commission... read more

This place is awful.. in regards to customers service. We bought 3 new phones.. "john" did zero hook up our phones to get them on and running. Instead he sends off back home for us to hook up our phones to get them running. My husband spent over an hour back at home activating our phones. Because "john" did nothing.. but charge us for our new covers for our phones. If you go here make sure you leave with your phone working.. these people are here to work they should be calling to activate our phones.. not us. Some people are just lazy and have no customer service skills nor knowledge. read more

I got rid of Verizon for a reason. Very very very (did I say very expensive compared to other carriers. Service is kind of pushy and the plans are crap and EXPENSIVE. Not pleased with them when I had them and not please that I had to experience someone I know get them as a smart phone provider. read more

Can't find Frontier comm on here, but since my original contract was with verizon and they dumped on me by selling out to Frontier, they get the wrath. Frontier is lower than even comcast as far as service goes. I've got about 87 channels saved on my fave 1 list, and EVERY DAM DAY! I have to prune out all the fios, sales, and BS channels I don't watch. And Frontier is constantly setting up a faves 2 line up, mostly of non-English and sports channels, neither of which I'm interested in. I save the few non-English programs I like on my own fave 1 that I set up. Don't know how much of this crap is the result of the obama administration giving his FCC control over cable and internet, but we never had these issues before! read more

If I could give negative stars I would. Verizon company in general have the WORST customer service I have ever encountered. They have actually stolen almost $500 from me. They log things in in accurately so that when they come back and look up their notes they tell you you're not the one who called your husband called. They are frauds. I will never never recommend Verizon to anyone. I highly suggest that before you go with Verizon you make sure that you have a lot of money set aside for when they cheat you. They will tell you one thing and they will deliver something completely different and it's usually at your expense. I urge you please please do not use Verizon read more

Can't pay your bill here even though when you call and ask they say you can. Drove down to the store and the girl couldn't even find my account...so I had to drive to a different location. No wonder this place is always empty. Don't waste your time, bypass and go to the one in the target shopping center!! read more

We were happy with Verizon Fios. Now that frontier took over the service is crap. It works off and on I'm so done with the service now. So sad as Verizon was great. We are getting rid of this service now. read more

Since we had done business with an authorized retailer we were basically told 'tough luck'. Total lack of any customer service. Very bad experience, avoid this location! By the way, the authorized retailer we went to had a BIG Verizon sign on the front. I guess it was pretty silly of us to expect any customer service fro the corporation whose big logo was what brought us in. read more

liz, the rudest manager ever.. so unprofessional.. such a bad experience i had with her on 12/26/2018..she should not work for verizon with such a bad attitude... read more

Frontier - AH installer - Had my wife tell the installer if he can not pull cable's through the floor, reschedule and I would take care of it. Manufactured home and the TV for the living room is in the middle of the room. He does that 1 fine and then I check out the rest. I pulled the skirts off before I left, The next 1 is less than 1 foot from the skirt, what does the AH do, he drills right through the siding, the third he does the same it was 3 ft from the open skirt and he drills right through the siding again? We also requested a hard line phone and this joke of an installer cuts the wires for our security gate and splices them together because he has NO idea of what he's doing. Be careful and watch watch watch them if you need it a specific way. Called customer service not what I expected. My wife said the installer was friendly and polite. read more

How hard is to smile and to take a shower before going to work? This place sucks

Okay, so I went out of my way to sign up for a Yelp account for this. Brandon is a BOSS! I've come on multiple accounts to this store where I signed up for my Internet /TV to attempt to get my free Tablet per the promo of my sign up with no avail. I stopped in today to expect the same "Well we can give you a phone number to call" bull-... and this brick house of a man steps from behind with an iPad and interjects "Uhmm.. I can just.. add the discount from your account from here.." Like Moses on steroids, he parted the RedShirted sea off incompetent and uncaring answers and fixed my problem in an INSTANT. Personal, straightforward and pretty damn persistent with his upscale skills. I'm pretty sure he's not even in the department that was supposed to help me!! The man uses common sense, professionalism and his immovable presence to get er done. These four stars are for you big guy, the missing star is for the missing sensibility that I usually come in contact with at stores like these. Hope the knee gets better bud, Cheers!! read more

So angry. Only reason I went into the store is because UPS lost my phone shipped from Verizon after trying to buy online. I was helped by Lindsay who in person was very nice, but after that completely fell apart! First off, she forgot to put in our back the charger and headphones for our phone, had to drive all the way back to the store to get them which was a total pain. THEN she said we were going to get a sale price and a discount on accessories we bought. That didn't happen. When I called to point out the mistake, couldn't get a hold of her she was busy, but relayed to me through the person on the phone that she would apply it....still nothing. I called 4 more times and each time she's busy and NO call back! Finally I ask to talk to the manager. Manager was basically annoyed with me and told me I had to wait for her to know the amount of the credit to receive. Wait what? Aren't you the manager? Finally Lindsay calls me back. She assures me that she's going to credit my account after the 5th time trying to work this out. Guess what?! No credit. I'm tired of wasting my life trying to get my $40 back, and I will NEVER go back to this store ever again, and I suggest nobody else does either. This has been a total and complete pain for me to deal with. read more

Disappointed. Just got new house and waited two months to get fios internet as i work from home and cannot have bad internet. Four months later i get sold to frontier who i have now dropped as my internet went from perfect to crap the day they took over. Shame on you verizon. I am now changing my cell provider as i have had verizon since 2003 but do not want to get sold off to another provider with no warning as fios did with frontier. Not sure who had this bright idea but i am not going to be a pawn in verizon's game for future easy money deals. We sign with a company we want to do business with. No one likes to be forced from the best to the worst with no warning for some fat cat to make a quick buck. MAJOR FAIL VERIZON AND WAY TO LOOSE A LONG TIME CUSTOMER HOPE YOU MADE A GOOD PROFIT. read more

I wouldn't even give it a 1. I have never been so ignored in a store before this. I walked in 15 mins before closing for a phone cover for a Verizon phone I just bought. No one greeted, ask me if I needed help, or even made eye contact. (yes, there were atleast 2 employees available with no other customers). I took my time looking and left. read more

Run, run run away as fast as you can!!! I was told by Verizon tech support that my sim card was faulty and go to the local store for replacement. Rey replaced my sim card without powering my phone off, which corrupted my sd card. She didn't even close the door properly that houses the sim card. This compromised the entire integrity of my phone. The second rep played with my Facebook settings and has succeeded in removing all notifications from Facebook to phone. No one can fix it. Verizon corporate has bought out my phone and put me in the note 8, where my notification problem still exists. The assistant manager Liz made no apologies about this except to say "the girl didn't do it on purpose. " Kendall the general manager, was unapologetic and condescending. Probably the most patronizing person I've ever met. read more

LONG...BUT MUST READ!@!! Don't trust Alan at this location, he is a liar and is very shady!!! I live in Whittier but was visiting my niece in nephew in Menifee. I spontaneously decided to go into Verizon and get some information regarding upgrades. The sales person, Alan, convinced me to go ahead and upgrade my iphone 4 to a 6S. I asked about the trade in, he said it was not worth it because I would only get $50. (Which I found out later, much later, was a lie...I could get $100!!!) Anyways, because of that, I did not trade in my phone. I told him I wanted the1GB plan in 16GB rose gold. He went to the back, then came back and told me he did not have it in rose gold, but he had all the other colors in the 64GB. So I said, fine. After several minutes of waiting he came and said that he didn't have it in the rose gold, but he had all the other colors. After much persuasion and the fact that I had already spent nearly an hour there, I said I would take the gold. He keeps me waiting again, just to come back and tell me he doesn't have it in gold, but that he has the gold in 128GB. At this point I didn't want any other color and I definitely didn't want a 128GB phone!! So I told him to forget it, that I wanted him to order me the 16GB in rose gold to be shipped to my house. He said that he would, and in the meantime, to look through the accessories because in order to get this deal (where the cost of the phone would be divided over a period of 24 months), I would have to purchase an accessory. I asked him if it was really necessary to make a purchase, and he said yes. So while waiting, I selected a phone case. He finally came to get me and said everything was ready. I went to the counter and as he was approaching me from the other side of the counter he raised his hand with a phone/box in his hand...I was excited and said, "So you do have the 64 in gold!" Then I noticed in his other hand he was holding a bag with a car charger inside, he said that the car charger and screen cover were included in the deal. He rang me up, he said my total was $143 and change...I asked why so much, he said I had to pay the taxes for the phone upfront and the cost of the case. He put the receipt in the bag and told me he would install the screen cover. I asked if he could help me with the activation of my new phone. He said he could, and proceeded to take my new phone and my old phone to the back. In the end, we ended up spending just over 2 hours inside the store! It took me over an hour to get home, and the new phone was still downloading! My husband then pointed out to me that it was a 128GB!! I was very upset...the guy lied to me and on top of that, the phone wasn't working!!! Even after charging it over night, phone still wasn't working and I couldn't even force shut off! After a long 12 hour shift, I had to drive to nearest Verizon store (that I knew of) and spend over 1 hour there, but at least they were able to help me. It was there that I learned that not only did he sell me the wrong phone, but he had processed the transaction as a "return/exchange", he signed my up on the 6GB plan instead of the 1GB we had agreed on, and that no purchase was necessary to get this "deal", and on top of that, he charged me for the car charger and the screen cover!!!!!!!!!!!!!!!!!!!!!!!!! The Glendale verizon store was able to return all my money except for $35 for restocking, and instructed me to contact the Menifee store for credit of $35. Then went ahead and ordered the right phone, the right plan, and reconnect the service to my old phone (good thing I didn't trade it in!) Just when I thought that guy couldn't get any worse, I end up getting a text from him asking me what he can do to make it right...a text????? And in his text he said he was too busy to call me....what??? inconvenience him??? wow!!! The manager there said he made a mistake...I told her I disagreed with her, there is one thing making a mistake, but another thing to be a liar, dishonest and a thief!!! read more

Be extremely cautious and careful and dealing with these sales people. I have been dealing with a nightmare since September 2014, I have asked repeatedly over the customer service line , other sales people in this store and managers in the store to correct my billing errors and to unravel the mess my sales person Chris had created. It seems like everyone in the store knows what he does but it seems to be okay with it since the store sales continue. We came into the store to buy new phones and also to sign up for the FIOS service that we had already had in the past. The offer was to receive a $300 rebate for existing customers to re-sign up with the bio service.instead we were told to get a free tablet because we weren't eligible for the rebate and we also got another free tablet for purchasing the phones. They were not in stock and were told we get a call in one week. After 6 weeks we went into the store and we're told "What Tablets?" and then we were told there was $50 cost per tablet plus sales tax.Chris did us a favor and waive the $50 fee for the free tablet (Nice Liar). I wasn't given the receipt for the tablets, instead someone else reciept was stuffed in my bag. Came to find out that we had signed for a two-year contract for each. We had been charged for activation for all 5 devices even though it was to be waived, charged late fees for tablets that weren't even received at that time , phones turned off, reconnection fees even though our bill was paid in full. Every month we go into the store cause we are over charged, credits applied and just to see the fees come back next month. Nobody can find a supervisor above this store level, customer service line says that we will be called, even the store manager ( who doesn't want to deal with anything) says the district manager will contact us. No calls yet, I've ended up having to pay over 100.00 in fees just so my phone isn't disconnected. This place is a joke and before signing or buying anything please do yourself a favor and leave, recheck other specials and offers and then if you feel like you want to continue to buy then go to a different store read more

Watch out for Alan Martinez he pushes products on you, you don't want or need, then when you take it back they charge you a restocking fee. He doesn't know what he is doing or selling or forgets to tell you they added a line and then don't deactivate it when you took the product back. The manager Fernando is a piece of work also. He told the Verizon customer service I needed to go back into the store when I was on the phone with them all. I spoke up and said I was not making another trip for his employee's screw up! Thankfully the Verizon customer service agent Brandy and her supervisor took care of me. read more

They lied to me about having phone insurance and I almost spent $300 because of their stupid mistake. AVOID THIS PLACE, they are frauds.

I have been a customer of Verizon Fios for about a year and have been very happy with their service. So happy that I decided my next Iphone would be with Verizon. My plan was to upgrade to the 4S in December 2011, after receiving a big commission check. On November 10th, my Iphone broke so I went to the local Verizon store in Menifee (Haun location) to get some information. I bought insurance through AT&T but it expired the previous month as it was a two year warranty. I spoke with the branch manager and informed him of my situation. Told him I want a 16G 4S, and was informed they only have the 4G. Told manager I would take a 4G only if it came with a 30 day return policy as I wanted to buy a couple nice 4S Iphones for my wife and myself after December 1st. I was assured there is a 30 day return policy. I was then brought over to Jenn, the sales representative. Jenn is the young blond lady whom looks like she is about to have a wardrobe malfunction. If a lady dressed up like this at my work she would be reprimanded or terminated. I informed Jenn of my situation and asked her what the return policy was. Jenn said you can return the phone within 30 days under her breath. I questioned her again as her response did not sound confident and again she reassured me. I remember at the time thinking it looked like she was lying but did not see why someone would lie about a return policy. She clearly knew there would not be any sale if the return policy was less than 30 days. I was hoping that either my wife would like the phone or I could return it and buy a nice 4S model in December for the both of us. On December 5th, I went to the Verizon store to return the phone or upgrade. I went to the Temecula location as I was shopping in the area with my family. I was told that Verizon has a strict 14 day return policy. If you purchased the phone November 15th or later then customers were given an extended holiday return policy. I bought my Iphone in November 10th. I was shocked and then told, that I needed to drive 30 minutes away to the other store. I requested to speak with the Menifee branch and was connected. Jenn was not there nor was the store manger I spoke too. I spoke with Maisha who is a manager and she repeated the same information and that it is against company policy to return a phone after 14 days. I informed her that it should be against company policy to lie, steal, and cheat the customers. She told me that I could do an alternative switch, where I add a second line and purchased the 4S. When I asked what I should do with the original 4G, Maisha informed me that she cannot answer that question over the phone and I needed to speak with the branch I was in. For the second time I was thrown away like a piece of trash. Just terrible, terrible, terrible service everywhere. A few days later I went back to the Menifee branch and found out that the store manager e no longer works for the company. I assumed he either was fired for lying to customers or he did not like working in an environment where stealing and cheating the customers is encouraged. I asked for the district managers contact information so that I would send a formal complaint. I was told that it is against company policy for me to contact a district manager, and I need to speak with a manager first and there were no managers on duty. Maisha is the new store manager. I was also told that there must have been a communication problem and it is my fault. I noticed that for the first time I saw a security guard with a gun located in the store. I guess they have many unhappy customers so they must need extra security. I work for the largest bank in the country and we are located in the same parking lot and we do not have any security. I believe I am capable of having informative conversations with people. I have a Masters degree in finance and I have the ability to understand the difference between 14, 30 days, and have the ability to manage a calendar. When I ask, "what is the return policy?" I am able to comprehend a number and understand how it applies to my situation. I am a financial advisor and my job is to help people manage their life savings and develop advanced financial strategies. In order to do this I have to effectively communicate the information and disclose all material facts. I have been a financial advisor for over ten years, and not one customer ever filed a complaint against me. This is all public information on FINRA. I work with a high degree of integrity and honesty. I expect to receive the same level of integrity and customer service that I provide from the companies I choose to work with. STAY AWAY! read more

We went in to upgrade our iPhones and had Hum foisted on us. We said we didn't want Hum, but the salesperson was persistent. He said there is a store promotion and that it wouldn't cost us anything. After some discussion, we reluctantly left with two Hum devices. So far, so good. However, after we got home, we decided we didn't want the Hum units. When we returned them the next day, less than 24 hours later, we were charged $70 ($35 each) as a "restocking fee." The manager explained that once the devices leave the store, they can no longer be sold. As such, the "restocking fee." Hmmm. If they can no longer be sold, doesn't a "restocking fee" imply it is a charge to put the devices back into the inventory to be resold? Besides, why should I pay a fee for something I didn't pay for the in the first place? Remember, there was a store promotion so I was not charged to take the devices, but I was charged $70 to return them. I suppose I could have thrown them away and saved myself $70, but that didn't make sense. Needless to say, the manager gave me a morality lecture on how I need to take responsibility for my actions and pay the fee. I called Verizon customer service and took up the situation with the corporate representative. After listening to what happened, he decided to waive the $70 fee. Today, I got my Verizon bill and guess what? The $70 fee is included! I was ripped off. Thanks, Verizon. read more