I brought my 83 year old father into the Verizon on Matthews Township Blvd. Tim helped us. His kindness and patience were exemplary.He was able to resolve our issues quickly. My father and I were thrilled with the solution to our problem and the customer service we received from Tim. Hat off to you. We cannot thank you enough. read more

Tim was an amazing guy not only was he super helpful but so informative on my plans and options for upgrading! I'll definitely be coming back (as long as Tim is here) read more

Mediocre experience turned horrible. After an upgrade error followed by cancellation and reprocessing of order- the wrong devices were ordered and shipped 6 hours away to the wrong address. And reaching customer service has been nonexistent. The worst Verizon experience we've ever encountered. read more

T.A. Was so nice and helpful! He had answered all our questions in a polite and patient manner.

Went to upgrade my phone and employee ask me to update or transfer picture etc. to new phone in store. While waiting I realize the employee was taking time to go through my pictures and information to share with other employees in the store. read more

I came in Feb of 2024 to see about getting an upgrade from my iPhone XR. It had been glitching and super slow due to age and storage. The manager 'Brenan' (hope I spelled it right) let me know while everyone was busy with a customer that someone would be with me shortly. Overall GREAT service, and no complaints. If you want details I'll list below. -Acknowledged I was there and informed me when I would be helped -Heard my story of why I was there, then gave me honest feedback as to the possibilities. -He checked every way of upgrading to get me the best price instead of going with the initial idea of trade in. (it was cheaper for me to keep my phone and upgrade) -As the manager, he had to step away a few times to help other employees with their sales, and he always apologized and let me know he would be right back. -Checked in other customers as they came in to assess their service needs so they too weren't awkwardly waiting. -Personable and easy to talk to. Generally interested in a conversation. -Respectful and courteous to everyone. -At the end of the sale the power box in the Matthews area went out so the lights went off and alarm was sounding. He did great and knew everyone but employees had to leave due to security reasons. -Informed and showed me any and all prices and items I'd be paying for. This staff at this location on this day made something I was stressed and worried about into a pleasant experience. It's hard to find workers with respect and people skills in this day but I will 100% recommend this store for someone else! read more

Went in today to upgrade my phone. Initially there was not a wait and someone was able to promptly help me. I asked for a few minutes to play with a couple of phones and when I was ready the rep that was going to help me had left without saying anything. I was then helped out by Crystal, who did a great job listening to my wants and needs and giving me plenty of options for accessories while I was trying to find some needed information. She explained the process of moving all my info from one phone the next perfectly and welcomed me back to in the future if I had any further questions. Customer traffic did start to pick up while I was there. So do be aware that you may have a little wait sometimes based on what type of service you need and who is available to help. read more

I have mixed feelings about this Verizon location. My last visit (where my check-in came from) was a decent one. Just had to upgrade my mom's phone. It helped the store wasn't busy so we were greeted at the door right away and then taken care of. The people that work here seem nice... however there were a couple of times where the guy helping us started referencing some inside jokes with his co-workers regarding some people walking into the store... I didn't really know how to react. Either way, he got the job done. There was another time where I came in here to order the Droid Incredible and the woman who helped me flat out lied to me and told me my phone would reach me in 3 days...... TRY 3.5 weeks (AND I had to go all the way to Carowinds [FedEX] pick up location just to pick it up since they needed someone at the residence to sign for the package. LAME. I totally activated the phone myself without having to go to the store and see that lady again. Needless-to-say... I did not see her working there during my last visit. Whoops I just noticed that this location has moved to Matthews Corners. I'll try to edit the business page to reflect the change in address (just down the road). read more

We went in to get a new phone on a rainy day. As we opened the door to a crowded store, we were quickly greeted by Cindy. She didn't just take our name as the "greeter" does in most stores, she actually was a rep who could actually help us. She didn't try to upsell us either. We actually ended up.taking her suggestion based on my husbands needs, and walked out with a new FREE phone. Yes, we did pay $35 for activation. Cindy was knowledgable, nice and funny. I would wait just to speak to her. The store was clean, large and well staffed. The 2.5 stars are not a good representation of the stellar staff and location. read more

Verizon - Great employees! - Mobile Phones Near Me - Matthews, North Carolina

Was not very happy with my visit to this Verizon location and I probably will visit another location when I need to go to Verizon even though this one is near me. The security guard was not too friendly and I didn't get his name but the sales representative had some attitude. It was as if he didn't want to be there. Long story short, I did not end up purchasing the items that I intended to and left the store to bring my business elsewhere. read more

Excellent customer service. Matt went above and beyond to help me and there was 0 wait time, unlike almost every other Verizon store I've visited. Best VZW store in the Charlotte metro area read more

Let me schedule an appointment when they weren't even open... wack is January 3rd a holiday? I can't remember

I brought in my elderly, foreign parents today to buy a phone. I asked Joshua if he was patient because this experience was going to test him. Lol. He was kind, calm, and ever-patient. We had a new phone set up (plus all of their extra requests) within 30 min. I'm impressed. Thank you, Joshua. read more

I finally came to Verizon after years of suffering with Sprint. After rocking with the 5s for 5 years I decided to make the transition, especially after Sprint made the phone inoperable. I was very pleased with my experience at Verizon. I got there just as the store was opening and was first to be helped. The store was very clean, warm, and the technicians and sales reps were very friendly. I was not initially sure which iPhone I wanted but was certain I would be transferring my service. Khiry was unbelievably helpful throughout this transition process. I decided to go with the 8 plus, but was told I had 14 days to transition to the 8 if I elected to do so. The store was running a few promotions on cases, chargers, and screen protectors so I took advantage of the special. Unfortunately they did not have any screen protectors in stock and told me to call back the next day to get one. I appreciated that I did not feel rushed here. Despite the store starting to fill up toward the end of my visit, I was never made to feel like I needed to speed the decision-making process along. This place even gave me money for the trade-in on my old phone that Sprint rendered inoperable. Keep it up Verizon! read more

Let me start off by saying that I don't even have Verizon. My dealings with this particular store come from going with my wife. I can honestly say that everytime that she goes, we get great service. The staff is awesome. They are very friendly, personable, and professional. If I didn't like my plan with my phone carrier so much, I would join Verizon just so I could deal with this wonderful store. Great job, guys! read more

Verizon - Mobile Phones Near Me - Matthews, North Carolina

Don't buy a phone from Anthony at this store. I went to this store to buy a new phone and the sales guy couldn't share the specs about the phones. So I went home and researched the phones myself. Then I went back where Anthony helped me. He could not tell me anything about the phones either but at least I knew what I wanted. He told me I was required to buy a Hotspot jetpack. I later learned that he was dishonest and I was not required to buy it. This caused a huge mess where I had to return the Hotspot in person. They didn't want to give me a full credit so they charged me a restocking fee of $25. I refused to pay the restocking fee and the manager gave me a full credit. Then I had to chat with 2 reps online. First rep credited me a$10 monthly fee for the jetpack. Second rep credited me the data plan I didn't need for the jetpack and the cancelation of the jetpack phone line. I am blown away at the additional 4 hours spent online chatting and in store just to clean up this mess. Beware of Anthony's dishonest approach as he is protecting his commissions. I will purchase online in the future where I can see full visibility to prices. Plus I can also email the entire chat session online in order to keep a record of what they said. I'm sure Anthony will dodge this review and won't admit to his approach. read more

I am leaving this review for the Verizon sales team and not necessarily the individual store. I have a 2 GB data plan for many years and called customer service to inquire about the cost of a unlimited data plan. The price was considerably more and I told the sales person Anna that I wanted to think about it for a day or two and she could call me back at designated time. She never called me back and I found two emails that I was enrolled in the new plan which I didn't agree to. I called them back and asked to be switched back to the original plan I was on. I was told that that plan no longer is available and they would have to do a special review which would've taken a couple of weeks. I was very unhappy with the way they pushed me out of this old plan which they no longer were using and didn't seem to care what the new plan cost almost twice as much. needless to say I switched companies within a few days and I'm saving money for unlimited data which was less than I was paying for 2 GB a month. Think twice before you go to Verizon. read more

Absolutely the worst customer service I have ever received. Verizon has good coverage - but if you have any problems it's nearly impossible to get help with anything in the store. The is no consistency in how you are told to resolve an issue, employees are rude, and have very little training in either Verizon's products or customer service in general. I was very disappointed when I visited this store and left feeling helpless as far as being able to resolve my issue. I was literally sent to two stores and they tried to send me to a third location - all of this was in addition to calling Verizon at least 5 times. read more

Today I purchased a new phone and transferred a number from AT&T and it was a fantastic experience. I arrived promptly when this location opened and Jolene greeted my wife and I as soon as we walked inside. We had some issues with porting my number from AT&T but Jolene stayed on hold with Verizon and AT&T for nearly an hour figuring everything out. She was extremely kind the entire time and was very knowledgeable about both the product and the services. Dealing with phones isn't exactly fun but Jolene made the process painless and the management team at this location continued to check on us during our lengthy stay. My only suggestion to anyone planning on visiting this location is to arrive when they open! Just a few minutes after we walked inside, most of the associates were assisting someone, and there were some people who had to wait on someone to help them. read more

This is a corporate store and they can actually help you. It's out of my way compared to an "authorized" location but worth it.

If there was a negative number, I would post it. There are not enough characters in this to write about our experience. We purchased an i-phone 11 pro and was told to activate at home. We tried for 5+ hours and multiple devices, multiple customer service reps. Only to discover the phone was previously ordered online and was never deactivated, etc. etc. etc. ...blah blah blah and therefore we have to return it at our convenience. Restocking fees? Hmmmm? No one at Verizon customer service could actually fully explain this. Other than to say the store made a mistake and it was our responsibility to return the phone and resolve this. Why is this out fault? What is a "no call list". Apparently that was the label placed on this phone. Frustrated? Ha! And to get a supervisors name. Good luck. read more

Go see Joseph Garcia! I called the store, asked him how much a Ipad pro is a month, he responded promptly and let me know there was one left. Got there and he made the purchase easy and straightforward! Was in and out with my new ipad and he even put on the screen protector perfectly! Couldnt have had a better experience! read more

The customer service in the Matthews, NC store has gone way down hill. I broke my phone on Saturday morning (10/01/22). I went to the Matthews, NC store on 2218 Matthews Township Pkwy, for help before Noon that same day. I have gone there for 17 years, and usually receive good service. No more! In a very condenscending manner, I was told that I needed to "go home and fill out a claim with Asurion regarding the broken phone on my computer." I said, "you don't have a computer or phone I can use to start the claim?" The response was "No." He did finally tell me of a place called "You Break I Fix." They deal with Asurion claims. The Verizon worker then says, "Do you have a paper and pencil?" I said "No, not on me." Looking annoyed, he goes over to another table, grabs a post it note and pencil and tosses it to me. He then dictates as I write down where this place is. You get the idea that 1. They are annoyed by your presence, and 2. They just want to clear you out of the store. One less person to worry about. Fast forward to Monday evening. I went home from work and found that the replacement phone from Asurion had arrived. I tried to set everything up on the new phone, but ran into a couple of glitches. I drive back into the same Verizon store in Matthews. I am eventually met by a short man who was a little on the heavy side who said his name was Casey. He tells me that "there is no way they can get to me that night. That I need to go home and make an appointment." There were 4-6 people in there. I said, "your door says you are open until 8:00PM?" He then says, "With all the people we have in here it is going to take an hour. We cannot help you tonight." He follows me outside and tells me, "If you are having a bad day, you don't need to take it out on us." I said, "I wasn't having a bad day until I got here and found out you don't honor the times posted on your door. If you are as busy as you say you are, maybe you need to get back inside and get busy." I left and 5 minutes later stopped at a stop light. I looked at my watch which said 6:37PM. That means I left Verizon in Matthews at 6:32PM roughly. So at 6:30PM you can't help me by 8:00PM because you have 4 people in front of me? Verizon Corporate needs to go into that place under cover and do some major retraining. I will not be back. Furthermore, I did get the help I needed at another store. The Verizon associate there told me that she hears complaints about that store all the time. read more

Is it possible to get a cell carrier that has good service and sales. I hate Verizon. They are scam artist. They are so sweet when you are buying and so difficult when there is an issue. The manager is such a pathetic example of customer service. Best Buy Dell and AOL Radio Shack Time Warner we have another company in the race to the bottom. The other options are just as bad. Where is MaBell? read more

A couple guys there act like racists, especially their store manager, a short white guy. When I got in the store, they looked up and ignored me. I need to go and ask the store manger to check me in. During my hour and half stay, other people were all greeted nicely with smiles. Yes, I stayed there patiently for an hour and half, while other customers got taken care in higher priorities. The folks sitting next to me got there later than me but served earlier than me with two helpers. I am a Asian women with graduate degree in US, speak ok English, always have a smile on the face. I don't know why I was treated differently here. read more

What can we say. The purchasing process was great - salesperson, everything. Until, we were sold a hotspot we were told we "had" to buy in order to be qualified for the cheaper phone plan. After later speaking to a rep online, we realized we could return it and still get the same deal. When we went to store, they were going to give us a refund for $5 since there was a $25 restocking fee for a hotspot that was 1 week old and still in the package. Bravo to the manager for making things right - but we will not be back for your dishonest sales people. No one wants to be forced to buy, especially when your salespeople are just after commission. We will stick to buying online moving forward. read more

This Verizon branch truly doesn't even deserve the one star but YELP doesn't allow negative numbers. I went into the store to purchase a screen protector for my current phone and answers to a couple of questions on the new iwatch. The store was busy but there wasn't anyone checking people in. This seemed a bit unusual but a young lady named Lisa looked up and said she would be with me in a moment. I stayed close to the front and looked at a few of the other phones as well as the iwatch. A number of other people entered after me and were then registered by Lisa as well as waited on. I went up asking Lisa her name which she gave me. I explained that I was unhappy with her service as she registered everyone else ahead of me as well as provided services to them. I also explained I entered the store first. She barely looked up at me mumbled "sorry", rolled her eyes at me and went back to these other people. I then left and contacted customer service. I spoke with a gentleman named Brian. He listened and took my complaint. He then told me he passed it along to his supervisor. He also said from there he wasn't sure what would happen. He wasn't sure if I would get a call or if they would reach out to the store or person. In short he wasn't sure what would happen from there. Interesting that customer service people have no clue what happens with a complaint. I've been a customer of Verizon Wireless for 12 years. Just a quick FYI for them...there are other carriers out there which I'm contemplating switching to. Hey Verizon CAN YOU HEAR ME NOW? read more

Looked at reviews, the last entry was two years ago... Went here lest week...won't go back. Stay away from this store. Non-verbal messages in addition to rudeness were, How dare you come in here and bother us? How dare you ask us a question? No smiles, nothing. This place should be closed. read more

I bought my last two phones from this location and the customer service was impeccable! I BOUGHT a phone in December and a young man by the name of Khiry was extremely professional and helpful. He wasn't pushy and he took his time to answer my questions and helped me pick out the perfect phone! read more

Typical poor service. We called ahead and were offered a trade in on our phone. We had to call back and we learned that our phone was too old for the trade in offer but they would honor what we had been told on the prior call as long as we came in and mentioned the call and the offer. When we arrived the rep who made the offer had gone home and the manager said he would NOT honor the offer. We suggested that he call the rep but the manager said he wouldn't honor the offer even if the rep confirmed he had told us he would...so we left the store very disappointed. AVOID this location!!! read more

Thank goodness!!! FINALLY some exceptional customer service. I had to go to two stores (and leave totally unsatisfied) before I stumbled on this location. Very clean, well visited and well run. Everyone seemed helpful.The agent who helped me was excellent! Patient, knowledgeable, and didn't try to over sell me. Worth the extra travel time to get here. I will be back and will recommend to all my friends who need a verizon store. read more

My wife and her friend purchased a Gizomo Gadget watch at this location for my son's main Christmas present. They asked the store employee that he please ship the watch so it got here before Christmas. The store employee shipped it standard mail so obviously the watch is not going to make it here by Christmas. We just discovered this today when we looked to see the status. Please do not trust this store when it comes to your kid's birthday or Christmas present. read more

I'm a new Verizon customer as of last week and was about to be an ex-customer after my experience at this store. I got a new phone last Thursday and it was lagging everywhere I went. At work, not even one app (in this case, it was twitter) could download on or off WiFi without taking extremely long, or not even downloading at all. I could not scroll through pictures on Instagram without a noticeable lag. I went to New York for the weekend and for the entire weekend, beginning at Charlotte airport, I felt like I using a 2g network. On my old sprint network I could download songs from Spotify, entire playlists of 25+ songs and it would be seamless , but here, with this phone, I was lucky to even for one song to download every 5 or more minutes. When I walked into the store, I explained my problem to the first associate who assisted me, James. He looked at me like I was dumb. Then asked "where did you EVEN get this phone?" I told him I ordered it from Verizon. "UH, you ordered it from VERIZON?" " ..........yes, I ordered it online from Verizon. I wanted to show him a speed test I did (he cut me off and said they don't work) and watched one video and told me "Its working just fine for me." James literally do not want anything to do with me I said "Okay, well it does not work for me so can I get a new phone? I had previously chatted with an online rep and they told me it should not be lagging as bad as I've explained." Again, very annoyed, he said "well you're going to have to pay the 35 dollar restocking fee." I said "no, I am not, because either way I have to return the phone." This went back and forth in a petty way to a point where James was red in the face. I called customer support, and I was even teary eyed because of the way the associate treated me, and they waived the fee for me in less than the 2 minutes I was on the phone with them. I went back in, again, waiting. A sales rep, Frederick, told me James would be on his way to assist me and I asked to be assisted by someone else. James came to me and I said "sorry, I am going to be helped by someone else." and he waves his hands up and says "OK" and he turns around to go into the back office. I overhead him or another associate complain about me and say "I can understand you do not like your phone but you do not have to LIE about it." Another associate came to help me but he was not exactly the friendliest. His name was Tim. He reiterated I would have to pay the 35 dollar restocking fee and I said, "yes, they waived it" (the phone rep did tell me it would be in a form of a credit to my account) and he again reiterated as if I had trouble hearing "YEAH, but you're gonna have to pay the fee TODAY." in a rude, and a bit hostile manner. As I was speaking to tim the manager came out to assist me (perhaps because James complained about me) and Tim told/complained to him that Customer Service waived the fee for me and he pointedly asked "why?" I said "is that a problem?" and he said "no, not at all." and he was not the friendliest at first. But later, during the process of resetting my phone and getting everything switched over he was super nice and quite funny. I asked him if my phone plan was the fastest for data and he explained the difference of the two phone plans. Want to know what he did to demonstrate the speed of his data plan? He used a speed test app on his phone. So, the same process I used to demonstrate how my phone was not working to the associate was used by the manager to demonstrate how fast his was. Unfortunately for me this store is less than half a mile away or otherwise I just would not return. read more

First, very upset that I didn't get a printed receipt or I would have walked out then and there. That is probably my fault. I told the saleperson that that $30 upgrade fee was a deal breaker, but when I got home and had the receipt printed out, sure enough there was $60 for 2 phones. Also, I didn't want to buy any accessories there and was told that it's a buy 2 get one free! Again, NOT!!!!! Buying a new phone is worse than my going to the dentist, and I'm not high on going to the dentist! Been with this company and all the ones leading up to the name changes since my first bag phone! They obviously work on commission and I hope my saleperson enjoys his lunch on me! read more