Went in to upgrade one of the 4 devices on my account and to see about lowering my (in my opinion) outrageously large monthly phone bill. Check in was fairly fast. I had one customer in front of my waiting, so my brother and I read up on the monthly plans available and the phones they had available. Once it was my turn, the rep Saleem came to assist. I explained the reason for my visit and he took a look at my account. He stated that I was already in the best plan for my needs based on my utilization. My brother pointed out that the unlimited route for me was less per month and calculated the bill for him. Saleem finally agreed that the unlimited route for the 4 devices was indeed most cost effective as my brother had pointed out. My brother and I selected an entry level smart phone for my mother and after explaining what was needed the sales rep agreed that was what he would recommend too. I had to pay an activation fee for the phone which I didn't like. He couldn't assist further and suggested calling customer service to see if they'd waive it. After we chose to pass on his attempt to sell us add ons such as a screen protector and overpriced phone case, he was less motivated. The associates were more interested in speaking to each other, even when they were dealing with customers. Once I got to the car, I had more questions about the new billed amount and such. In conclusion, I feel that I did walk out of there with a phone (immediate gratification) but going to the physical location wasn't above and beyond in any way. I ended up calling customer service when I got home to answer my questions and to inquire about activation fees. I could've made my changes online and purchased the phone online as well. Im Disappointed that I've been with this company for 10 plus years with 4 lines. Theres way too much competition out there to settle for average or less than service. read more

Made it to the final part of the interview, which was to talk to the regional manager. He was constantly on the phone during the interview and seems disinterested from beginning to end. very unprofessional hopefully he learns to take interviews serious and with full attention. read more

Store straight up lied to my family in order to sell us something, then refused to fix it afterwards. Curtis was extremely rude and did not care one bit about solving the issue. Trash store. read more

From the moment I walked into the store until the moment I left, I got OUTSTANDING service. Teagen, the store manager, went out of his way to transfer all my data, contacts, pictures to my new phone. Then he showed me all the new features. This has been the easiest transfer to a new phone that I have ever had. Thank you so much. read more

Verizon - Manager of store - Mobile Phones Near Me - Charlotte, North Carolina

Went in to upgrade my phone. Was told it was not in stock but they could have it shipped to me and I would receive it in no more than 2 to 3 days. It has been 2 weeks now and no one can even tell me when I will get my phone. They lie with impunity. read more

I had a great experience at this Verizon location in the Arboretum! There was some wait, which is expected, and they had a great line system to keep it flowing and fair. Ja'Kel was my agent and he was INCREDIBLE! He was so helpful, so kind, didn't push anything, showed me multiple options and pros/cons. He answered all my questions as well! everyone there was friendly and patient even as I could see customers get frustrated, the staff kept it cool and solved problems. Highly recommend this location! read more

I've had absolutely a horrible experience with this store and my service. My whole family (6) went in on my husbands birthday to switch our ATT to VZW. We had quotes and went with the chanhe. on the 4 & 5 new phone, they had issues. Then, the last phone they said was free with my trade. But their cc machine was down for the VZW card so I had to use personal card for taxes and fees which store manager Kyle guaranteed me a refund for this after my first bill. This was $1400!!! Issues with port transfers over next 2 weeks. First 4 bills were wrong and after hours with Cust service, went into store with printed copies of all bills. I was promised by asst mgr that he or Kyle would call within a couple days after further review. They also promised to make sure service doesn't get interrupted as well as late fees being erased. They didn't after 1.5 weeks. I paid again. They got 5th bill correct after this, but never refunded me for other stuff, 6th bill comes yesterday and it's $86 more than what it should be. I'm otw to this store again for my 11th visit since going to VZW bc you can't call store directly. This store needs HELP! read more

I had an 11 o'clock appointment at the Arboretum location. I went in, told them and they to,d me to get in line behind 7 people who did not have appointments. Why make appointments if you don't honor them. I was going to switch to Verizon from Sprint, buy a new iPhone & iPad Pro. Their loss. read more

Verizon is the absolute worst company for customer service that I have ever dealt with. I had cell service with them for over 25 years. In 2020 I contacted them and requested a deal they were advertising for new customers. My bill was over $257 per month and I only asked for the better deal. I was told the current offer was only for new customers. Customers that had never paid Verizon 1 cent but yet they could get the same service I had for over $100 less than I was paying so I changed carriers. Today, over 3 years later I asked them to unlock my cell phone so they informed me that they will not unlock MY phone unless I pay an additional charge of $85.05. Is there anyone else that feel like this is wrong? Again, they never said I owed this before today, over 3 years after I changed providers. I would never recommend anyone using this horrible company. They are absolutely awful to their loyal costumers. read more

Came in ready to switch from Att and specifically asked if any specials for switching... nothing said until walking out they mention about $200 gift card. Also said would get 10x price of $60 trading in iPhone 6, then said it would be $300... that's not 10x Guess I'll be going to Sprint for first time. read more

Worst customer service I have ever seen. Walk in... approached by some guy who signs me in at 1:32 pm. 3 sales rep on floor at that time helping 3 different folks. As first two reps finish with customers, they then go into a back room until only one guy left out front. 8 customers now waiting. No one signing anyone in. Two more employees walk in and into back room. Now I know at least 4 employees back there while 9 customers patiently waiting. WAITED ONE HOUR.... Rep comes out and goes up to crowd and tries to sign people up on waiting list. Told her I had been there ONE HOUR. Says she does not have me on her "list". Show her my phone with stupid Verizon message time stamped to show I had checked in one hour earlier. Asked her to send out one of the other three employees in back to help waiting customers. She replies they have "other jobs to do". I got ticked off and loudly told entire store that the customer service stinks and nothing should be more important than helping waiting customers. She asked me to leave . I did. Went to ATT and bought new phone and service. Don't know how this place can remain in business!!! Joe Hitselberger Ex-Verizon customer read more

The service is so bad I can't describe it; the staff is overtly lazy and self absorbed (and the store smells like weed which could be a customer). I made an appointment to ask a question as directed by customer service and no one there was qualified to answer my questions. read more

Purchased a new phone in Saturday from the Woodlawn location, great service. I live close to the Arboretum, was there for lunch and decided to drop in that location to ask about certain functions on my phone. When I entered the store, no one seemed particularly interested in stepping up. Finally a woman approached. I said I need help with my voice mail. Not "I can help you with that", no I got "What do you mean?" Okay, not so bad, but then when I started to explain my problem, she turned her head and looked at another sales associate. RUDE! I said, "Obviously you aren't interested in helping me." And I walked out. Not an "I'm sorry", "i can help" And no one else stepped up to help. This woman has NO BUSINESS being in sales/customer service. I am letting all of my Verizon friends to NEVER go to the Arboretum store. I would like for a manager to contact me, please. read more

Do not do business here. I added a phone to our existing plan with the specifics reviewed with the sales representative clearly indicating two separate plans at the price they are at cannot be afforded. She noted the second would only be an additional $10 per month plus the cost of the installment of the phone payments, on top of our existing phone plan for our original line. Great! Not so great. Liar! Was not only two phone plans at full price but additional fees I didn't agree to! And it gets better. With a husband injured at home that cannot be left alone for long periods of time, I was told to go back to the store to fix the issue because calling CS couldn't. Nope...didn't work. They told me they couldn't help me! That's a customer service function! I've been dealing with this issue since the end of January when I added the phone. They won't take responsibility and won't reduce the bill. I will be moving our ENTIRE SERVICE SO THEY LOST A CUSTOMER ALL TOGETHER SINCE 2000. Smart Verizon. Really smart. read more

0 stars. Went to the store after receiving a notification that my online order was almost ready for pick up. Upon arriving, the store was closed during their normal hours of operation. After calling customer service they informed me that the store should have been open. I stayed on hold for an 1 1/2 hours, no response and no one showed up to open the store. I showed up at 1:30 pm and their hours were 11-5. read more

I have had a absolutely amazing experience with the staff here. Nothing but respect and kindness. Shon she was absolutely wonderful and kind. Highly recommend going here. I would make an appointment that helped a little bit. read more

Arboretum Location, Charlotte, NC. The young lady that was 'helping' me was listening to her airpods and dancing & singing the whole time I was there. She didn't seem to care if I was buying, selling or anything. When I said that I wasn't comfortable with the direction of this renewal was going, she literally said, "Ok, thanks. Bye." It was the most dumbfounding and maddening service experience I've had in a long time. My wife took my son in a few weeks later and had the same exact person and the same exact experience. We are done with Verizon. read more

Miserable, horrible, terrible, not helpful, this a company that SIMPLY DOES NOT CARE ABOUT THEIR CUSTOMERS / spenders like me with 3 lines of unlimited data and top of the line devices. Called in to ask about an upgrade ( wanting to give them more of my business and so called manager Rene unable to tell the cost of upgrading ) Are you KIDDING!! Is this real??? Have Steven your district manager call me ASAP since you have my number. read more

Worse service ever! I've been going to this location for over a decade and never had bad service. Went in to buy a new apple watch and apple iphone. asked the sales associate to show me the series 5 watch in gray. he said the display was just stolen and couldn't. I asked him to open a new one up so I may look at it, he told me no, I can go to Best Buy or Apple to see one. I told him I've been a member with Verizon since 1992! He said it would cost me $50 for him to open a box. I said this is ridiculous, he then said have a good day and walked into the back office. I stormed out and will look for new service. Verizon has really taken a bad attitude towards their customers and are only focused on new sales! read more

Crap service We couldn't get any service on ATT wireless at this location so we switched to Verizon. The world phone that my partner wanted had to be ordered, we were told "It should be here on Friday, I'll call you when it gets here" No call on Friday, Saturday, Monday or Tuesday or Wed so we called and the customer service person who had attended us said "It just got here!" . We drive over and she's gone for the day and there's a label on the box showing that it had indeed been delivered the previous Friday and she didn't call us. The young man who handled it then seemed very unhappy at having to spend time with us and sent us on our way with a non functioning phone, telling us that we'll get a text message soon. There was no text message or phone service and two days later we drive back to Verizon to find out that the second agent had failed to activate the phone or to tell us to do it both. Eight days to get a phone transfer, 2 days without any service, good going! FAIL! read more

I had a disappointing experience with this store. Saleem, the sales representative I dealt with, misrepresented the monthly surcharges, fees, and taxes when I asked him about them specifically. In addition, I feel I was misled about the cost to upgrade the phone storage amount from the existing (but unavailable due to stock shortages) BOGO (buy one get one free) offer. Go in with your eyes open and ignore what they say. read more

After a really crappy experience w/ another sales rep @ the Ballantyne Village Verizon store earlier today, I was kinda reluctant to go back to Verizon. However, I decided to give it one more chance at a diff location and I can honestly say that Verizon is back in my good graces thanks to their rep Kyle who was sensational. He got my mom and myself squared away w/ brand new iphones, the family plan, and all the accessories we were jonsin' for without being pushy. He also went above and beyond and helped get us a discount. I was blissfully unaware my company had such a corporate discount, but he opened my eyes to that fact and saved me $ which he didn't have to do as I was a buyer regardless. His demeanor was COMPLETELY diff from the sales rep over in the Ballantyne Village store. This guy was smart, respectful, listened to what I wanted/needed and made it happen. Verizon, you are lucky to have this rep who exceeded my expectations and was a stand up guy! read more

Hey my experience with Quinn was amazing! She was so nice a helpful. I usually dread coming into Verizon because I know it's going to be a long process but it was enjoyable! read more

Most reviews are true, bad customer service, long waits, and surprise fees. There is one saving grace at this location and it is one of the employees, Anthony. He is the most knowledgeable and attentive employees there. I have dealt with other people before and after Anthony and it was ridiculous. If you only have 1 passionate employee, then something needs to be changed. read more

Bought a series 3 watch from the store. Went to retun the watch as we wanted the series 4 watch. The sales rep charged me 35 dollar restocking fee, I told the rep it would be better for me to have bought the watch from apple as they do not have a restocking fee. He told me NO apple also has a restocking fee, I said they do not. He insisted that they do. A total LIE the rep did not know what he was talking about if the rep did not know what he was talking about he should have said I do not know and that would have been fine. A warning to all who want to buy products from that store or from a verizon store and you return a item they will charge you a restocking fee which they do not tell you when you buy the item. It is better to buy from apple store they DO NOT have a RESTOCKING FEE. read more

Terrible costumer service, more concerned with watching football on their phones than helping out customers. Got roped into getting the new iPhone with a great deal they were offering, gave an extra money on top of trade in values of our phones but when time came to turn in the old the old phones they forgot to mention that we would have to change to a new monthly service that would cost an extra $40 a month. Manager try's to be helpful saying that they didn't lie to me just failed to hold the conversation. So if you can, go to any other location than this, no way that dumpster fire of a store will ever get any more of my patronage. read more

CODY IS THE BEST. He was the manager on duty today when I went in. What started off as a horrible experience that had me coming in to completely cancel my account was completely turned around by him. Made everything really simple and easy to understand. Thanks for listening and jumping through hoops to keep me happy. read more

This customer service rep named Parker Crane was super helpful in assisting my Grandmother today! 5 stars all the way!

5th visit to get a warranty replacement for a faulty Samsung phone. The contract end date mysteriously changed, they do not know why, replacement phone they sent me was defective, twice. The HOURS I've wasted. i can't stand this place! read more

I had the absolute worst experience with this location. FYI the store manager's name is "Matt". The shortest version is that a store associate did not order a product for me through my Verizon account, and cleared out shipping information in another person's account, then had me input my shipping information. My debit card was charged $171, and I was promised overnight shipping, with the fee waived because the store was out of stock. Not surprisingly, the product never arrived overnight... even three days later it had not arrived. What happened was that the product was sent to the other account's address, the customer refused the shipment, and the product was sent back. So, the outcome is that first, I do not have the promised product, two, it was not in said time, and three they could not send me the product overnight again as promised originally. They wanted me to pay again for a replacement, while the original payment was already deducted from my bank account. In addition, the refund *should* be returned to my bank account in five days. They did not want to give me any compensation for the experience. They would not give me the information of the district manager. The overall experience of this I would be described as unprofessional, especially since the inept employee Emmanuel took SIX hours to even track the product with the order number, etc. Their business is poorly operated, and have zero excuse for being this incompetent. I hope that the district manager sees this review and takes severe corrective action towards the manager, and employees of this store. read more

My old iPhone literally died, and I had to go in after work to get an upgrade. Anthony got me in and out with a brand new phone in under 30 minutes. The best Verizon store experience I have ever had! read more

Very helpful. Brought my phone at a Verizon reseller who had no clue how to set it up. So drove the extra distance to the Arboretum. They were super helpful and walked me through the iCloud setup. Great service. read more

I have 5 lines and have been a loyal Verizon customer for 20 years. I always refer my friends to this store because they are knowledgeable and very helpful. The customer service representatives are excellent. But when my daughter was sold an upgrade at a "great deal" which turned out to be an installment plan with accessories she didn't need, I went in to meet with the manager to return the phone. The manager, Bryce Gaulin, was smug and condescending. After 30 minutes of him trying to sell me on the deal, he said "I'm doing you a favor" to take this back after the 14 day window. Never once did he say we appreciate your business and let's try to work this out so you are happy. And Verizon makes it impossible to lodge a formal complaint with management. After my experience, I am going to let all 5 lines expire and evaluate my options. Demonstrates how one bad experience can lose a customer. read more

Shady Business - I have been with Verizon for 10+ years, have four lines of unlimited data, paying $300 a month and I was totally ripped off and taken advantage of -- clearly they do not care at all about their customers. If you want to know the whole story - read on: Last Thursday I went with my son to upgrade his phone. The Verizon rep opened our account and noticed how high our monthly bill and offered to see if he could lower it. Right away he said he could lower it by moving me to a new unlimited data plan. He also said, with my new plan, I would have triple A coverage for my cars. He showed me the numerical difference and I said it looked great. He proceeded to upgrade my son's phone. We were in the store for nearly two hours, first waiting, then waiting for to finish all the paperwork. The Verizon rep also installed an app and created an account on my phone, to go with the triple A service. When it was time to leave, he said he would walk out to our cars with us to install the devices and gave me a bag with a few boxes in it. He walked us to our cars and installed two devices, and gave me the other two devices in boxes to use at home. Note: we only have three cars, but he gave us four devices since we have four drivers. Once I was home, my husband asked what the devices were, and when I told him, he said: I think you got ripped off. You need to go back to the store. I went back to the store Monday morning and spoke with manager, Cassie. She explained that the Verizon rep had lowered our monthly payment but we were now paying $40/month for the triple A service through Hum. I told her I wasn't sure I wanted the service, and I would go home and discuss it with my husband and come back Tuesday. My husband said we did not need to pay $40 a month for something we will not really use. I scheduled to meet with Cassie today at 2PM and when I arrived with all 4 devices she immediately passed me off to another manager who told me that I would need to pay a restocking fee for each Hum device. I was billed $128 for the devices - devices I never even consented to purchase. I explained the whole situation to both Cassie and the other manager, but both of them felt that the Verizon rep had not done anything wrong and that I was at fault for agreeing to the service. I was never told Iwas purchasing anything - I was told I was getting triple A service and lowering my monthly bill. Now I am paying an additional $128 this month. Shame on me for getting ripped off. But shame on the managers at Verizon and the culture that takes advantage of loyal customers who trust the Verizon agents. It would be really nice if you could go to a Verizon store and actually get help - instead of getting ripped off. Maybe one exists somewhere, but I can tell you this much: don't go to the Arboretum store. read more

Lost my phone. Eventually found it. It's Saturday. Despite the Arboretum Verizon location's hours being posted as being open at 9, at 10:08 they are still not taking my call. This is a business phone. If I wanted Net 10/ATT customer service for $38 a month on my business phone, I'd do that. Instead, I pay extra for what ought to be customer service. NOPE. F Verizon. Especially since they now own Huff Post, Yahoo and all the other left leaning garbage websites on the planet. Good effing thing I'm not paying for this tripe. F U VZW read more

Do not shop this store. Every time we have gone in the staff is rude and could care less if they keep you as a customer. Been waiting for the contract to expire so we could leave. Gave them opportunity to keep us. They didn't care. Taking my business elsewhere. read more

By Far the best Verizon Wireless I've been to. The Tech department has the most knowledgeable techs in Charlotte