If I could give zero stars. It's really surprising how customer service is not so common. Long time…read morecustomer of T-Mobile who will change service after my experience today. Whoever was working today needs training on how to deal with customers. I was provided no help and just no no and how T-Mobile phone customer service "Doesn't know what they are talking about !" This store employees locations should all be investigated.

Every time I go in there they are always rude, I updated my Modem, and just went to drop my old…read moremodem off, I've been told to wait, when a African lady was done helping a customer she left without even saying anything to me; I didn't have the time to stay and kindly asked if I can just leave it on the front counter and the lady rudely said they have to access my account, T-Mobile has the WORST customer service! Every-time we go to a T-Mobile they are always MEAN AND RUDE! Corporate needs to train their staff on how to treat their guests right!

Had a broken iPhone 17 Pro Max screen that needed to be fixed ASAP. Perfect Screen answered right…read moreaway, confirmed they had the parts in stock, and got me in immediately with no appointment needed. They gave me honest, straightforward pricing over the phone with different repair options based on my preferences. The repair took about 40 minutes, and the staff was friendly and professional throughout the entire process. I would definitely recommend them over any other phone repair shop in Charlotte if you're looking for quality service and a great customer experience. I'll definitely be returning for any future repair needs.

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.

HORRIBLE CUSTOMER SERVICE!!! HORRIBLE PHONE SERVICE!!! We brought a sprint phone to them for them…read moreto unlock. NEVER EVER did the so called owner/manager tell us that a sprint phone will not be compatible with metro PCS services. So now we have paid him $100 to unlock a phone that more then half the time doesn't even receive the calls and if it does it will drop the call. Internet is non existent. And to top it off even after having it supposedly unlocked from Metro PCS services the phone can't be put back on my sprint account because it says it's still locked to metro pcs. We have attempted to make contact with the owner but every day when we call the "manager" says the "owner" will call you back but every day that goes by not a word from the owner! STAY FAR AWAY FROM THESE SCAM ARTIST!

From the owner: mobile phone repair Mobile phone sales…read moreUnlock Flash

I made an appointment to set up my new iPhone 17 Pro Max and deactivate the old one. I was…read morefortunate enough to work with Evan Capozzi. He was professional, knowledgeable, and very engaging. We had a stress free experience and it all went extremely well. I was in and out within about 40 minutes. Thank you AT&T for hiring such competent team member. Please pass my appreciation to Evan for a job well done. Patrick Zimmerman

Maria is one of the best agents I've come across in the cell service. She's polite, friendly and…read morevery knowledgeable. With no hesitation she knew how to resolve the issues at hand. There were several. Starting new WIFI for two homes and 2 new iPhones. Thank you for your help Maria.

I had a problem with my Lenovo laptop so I scheduled an appointment with the Geek Squad. When I got…read morethere my name and appointment time was on an LED board. Makey asked me what the issue was and took the laptop in the back. He came back to the counter about 15 minutes later and told me it was a minor problem that he fixed. I wanted to pay him something for his time and expertise but he said no payment was needed since I had bought the laptop from Best Buy. Great service like that is very much appreciated. I will be doing business at this location in the future.

Apple support sent me here for a battery replacement. They informed me they could can not do the…read moreservice and I would just have to buy a new iPad. Not worth my time.

I want to give to this business, a wonderful review, Malik was like a hero, saving my phone from a…read moredrop where screen was shattered after I drop my phone, he took 20 minutes to fixed and make it look like new. Thank you Malik, your kindness and very hard work will pay it all. Can't thank you enough. You need a fix he got you. Go check him out.

Don't waste your time and money if you want your phone screen repaired. I've gotten nothing but…read morelies about the phone repair....to sum it up.

This is the worst service provider and liars Never again…read morewith them Every other month different amount higher and higher Service is poor

Made it to the final part of the interview, which was to talk to the regional manager. He was…read moreconstantly on the phone during the interview and seems disinterested from beginning to end. very unprofessional hopefully he learns to take interviews serious and with full attention.

I came in to get my charging port fixed, they off the bat said it's going to be over $100 to…read morereplace the port without looking into the port. I said it might just need to be cleaned out since my charger will sometimes work depending on the position. They charged me $5 to not actually clean it. Last time I went, I wasn't charged for the service. At some point I need to get one of the camera lenses replaced but I'm not sure if i trust them to overcharge me or to butcher the job because I went home and still had issues, i took a toothpick and cleaned the rest of it out and now it works just fine. $5 isn't a lot but its the concept that i paid for a service and didnt get good quality work. I will just go somewhere else next time.

This man saved my phone and made my day. I came into his store unsure if he fixes Samsung phones…read more Not only did he fix it, he fixed it quick. He was transparent and kind. I will definitely come back when one of my kids phone break. I am definitely going back!