It took 3.5 hours to switch my phone and left the store fifteen minutes before closing still unable…read moreto use my phone. They were unable to complete the data xfer. They left me alone after 2.5 hours as I sat there when the manager came over and said the phone may have frozen, so he restarted the download. And I never had anyone come over to help me after that. They were on their cell phones just waiting for time to go home. Verizon is a garbage company with a good product.

I expected a long arduous morning. Instead I was pleasantly surprised at the help I received at…read morethis store. Sean was incredibly helpful. Fast and courteous service. Extremely clean and well organized store. Prices very competitive. Sean Got me credit for my bill. Wow! These folks went over and above to help me. Highly recommend this location! Very grateful to Sean for all you did today.

This store lied and told us they didn't have a watch we ordered online. They told us they sold it…read moreto someone else and we had to buy a completely different one and it was twice the cost. Verizon corporate said that's impossible and our order is still pending it to be filled. Stay clear of this store, from wheat we are learning from others this store scams people often.

Mike is great. A lot of phone store salesmen will BS you to get you to sign up for stuff you don't…read moreneed. Mike explains all your options but isn't overly pushy and is very straightforward.

I was trying to transfer my info from my old to new iPhone and not having much luck. Shaneece to…read morethe rescue! She helped fix everything in 15 minutes and sent me on my way. While in the store, she was caring, kind, and professional. She was a joy to work with and made my day! While customer service declined, I am grateful for wonderful people like Shaneece, who truly care and do a fabulous job!!!

T-mobile store on Cherry Road has terrible customer service. I thought the person on the phone had…read morehung up on me. When I called back and asked if she hung up she said no I put the phone down so you could rant. She was terrible and wouldn't help me. Went through the other store on Cinema Drive who went above and beyond. I called first and they said yes we can help you come on over. Left a very happy customer! Too bad no all stores are equal.

This place is amazing! Josh was so kind and took his time solving my issues with my iPad! Nice to…read morefind an honest helpful business!Highly recommend!

First time review ever but this was the worst experience. Do not go! I brought my daughter's phone…read morein with a cracked screen. Once we got it back there were glitches and other issues. They replaced it but the phone has not been the same since. She would rather have the small crack than have what she has now.

I had an excellent experience at the Belmont Store w/ Nathan he was very professional,…read moreunderstanding, down to earth and relatable, and very kind. Also, his coworkers BJ and Megan were the same. This store about 30 minutes from me and after the experience I had today I will definitely continue to drive 30 minutes just to have Nathan and his coworkers service my phone needs. As long as those 3 individuals are at this store I will return for whatever the needs are new phone, upgrades, phone cases etc. I will also tell my family and friends to patronize this location.

I had an excellent experience at the Belmont store thanks to a young man I believe was named BJ. He…read morewas incredibly kind, professional, and made upgrading to a new phone completely stress-free and straightforward. What really stood out was his multitasking ability. He helped me set up my new phone while simultaneously assisting at least four other customers without making anyone wait excessively. He balanced everything perfectly, keeping the line moving while handling the more time-intensive task for me. True customer service excellence! BJ was polite, knowledgeable, and genuinely friendly. Once the rush slowed, we had a nice casual chat that made the whole (lengthy) process enjoyable instead of frustrating. Hands down 10/10 service. As long as BJ is at the Belmont location, I won't be going anywhere else. Highly recommend this store! Thank you, BJ--you made my day! (P.S. This Smart Watch is actually pretty sweet!)

Very disappointing experience…read more I brought my iPhone in for a simple issue (stuck at 1% battery and shutting off). I was given a vague "IC issue" explanation without clear testing or proof, and I don't feel a known-good battery was ever tried. I was also charged just for the phone being opened and "checked," without being clearly told about any fee upfront. I left with no real answers and no confidence in the diagnosis. Communication and transparency were not there. Now my cameras are broken....coincidence??

Excellent service and reasonable price! My laptop kept restarting, sometimes just repeatedly…read moretrying to restart, of course on a Saturday. They were able to diagnose a couple issues and get me back up and running. This is now my "go to" place. Good pricing on phone accessories also, so I will keep them in mind for next time. I will recommend them to anyone who has a need.

After several horrendous attempts of service with other internet providers, finally one that offers…read morespeed and the capability for all my needs. Streaming, gaming, and WiFi is no longer an issue for me and my family. Thanks to Lunar Int Technology.

The Starrmobile staff were very knowledgable about their product and services. The team as a whole…read moreprovided outstanding customer service and exhibited great professionalism... My experience was very pleasant and I would highly recommend this establishment.

Terrible experience I wanted to share a warning about…read moreBatteries Plus in Pineville regarding their return policy and terrible customer service. We recently needed a new battery and a tune-up for our generator. The sales clerk at Batteries Plus recommended a specific battery, which we purchased. We took the generator and the battery to a repair shop on Johnson Road. It took the shop 15 days to look at it, at which point they informed us that the battery recommended by the Batteries Plus sale clerk did not fit our generator. When we attempted to return the unopened battery to Batteries Plus, they refused to issue a refund or accept an exchange. The manager also reviewed the situation and upheld the refusal. They cited two reasons: 1. We were one day past their 14-day return window. 2. They claimed they could not accept a return on a dead battery (though they offered a warranty exchange for another one). (NOTE: The battery had lost its charge while sitting on the shelf) To make matters worse, the correct battery we actually need is half the price of the one the clerk originally sold us. Please be sure to double-check any battery before making a purchase from them, as their return policy is very strict and they did not accommodate a mistake made by their own staff and selling us a bad battery. Ask yourself, are they about profit or customer service. Best regards, Brenda Neill

I purchased the replaceable battery for my key fob from Park and Woodlawn location, that has since…read moreclosed. I came in the Pineville location and they helped me without a hitch. Great customer service.