My reception is terrible! I'm only staying with T Mobile for now because I'm on a contract…read more The wait is unreasonably long each time I come in. I know that I'll be there for at least an hour. Today, May, 28, 2025, I stopped in because my Do Not Disturb wasn't shutting off. I waited 25 minutes (only one employee, David). Then I worked with David for 10 minutes. The store filled up with 5 other people in line. I was then told that I needed to wait at least 15 minutes (I'm waiting now) for a manager to come assist. Shame on T Mobile for not having appropriate staff!! I did confirm with David that he was the only one working at this time. He had a good attitude and said, "That's the way the world is now." I told him that he had a positive attitude and should not be expected to service a store full of people.

This store didn't deserve my 1 star rating Bc they're all unprofessional and shows no customer…read moreservice etiquette. I had a horrible experience there yesterday with Thomas he was a complete mess had so much attitude ( if attitude was a person) . However, he just did what he wanted on my account like it was his account. He was so argumentative and NEVER went over the promotion and after all had the NERVE to walk away and left my account sitting there. That's when Dan the store manager went to back to talk to him . I was trying to bring my 8 lines and business account over from AT&T to T-Mobile but that wasn't the case. I left the store and sorry they missEd out on that busineas. DONT GO THERE THEY DONT GREET YOU AND YOURE INVISIBLE RGE MOMENT YOU WALK INTHE STORE!!!!

After experiencing several issues trying to return a recently purchased iPhone 17E. I (hopefully)…read morefound success with the persistence and dedication of Store Managers Brion (Pineville-Matthews NC) and Martina (Steel Creek NC). Although I must admit it was very labor intensive and frustrating having to eventually resolve a simple return per the Spectrum Policy. I hope I will NEVER have to do that again.

I had a very disappointing experience at this Spectrum location due to the unprofessional behavior…read moreof one of the specialists. I visited the store because I wanted to cancel my cable service while keeping my internet service. Since I wasn't sure which equipment belonged to each service, I politely asked for help identifying what needed to be returned. Instead of providing helpful customer service, the specialist remained seated, was using their phone during our interaction, And spoke to me in a rude and dismissive manner. I was repeatedly addressed as 'babe,' which I found unprofessional and inappropriate. I was also given incorrect or unclear information about which equipment I needed to return, causing me to make an unnecessary second trip to the store. When I returned , I discovered that one of the boxes I had asked about was actually connected to my internet service, which contradicted what I'd been told earlier. When I respectfully pointed out the misunderstanding, the specialist continued to respond in an unprofessional manner, rather than trying to resolve the issue. Fortunately, another Spectrum specialist stepped in and assisted me. She was kind, patient, respectful, and knowledgeable. She provided the level of customer service I had expected from the beginning, and I truly appreciated her help. I hope Spectrum addresses situations like this through additional customer service training. Customers deserve to be treated with respect, professionalism, and accurate information. Unfortunately, my experience with the first specialist did not meet those expectations

Recently moved cell phone carriers from ATT to Verizon. With the switch I was able to upgrade my…read morecurrent cell phone to the new IPhone 12. I picked up my new cell phone from this Verizon store. The process of order and pick up was fairly easy. A store employee brought out my new phone and it was quick and convenient. I ran into some issues with the phone and had to switch it. The process was easy. The employee was helpful and didn't make the situation more stressful. I really appreciate that. This Verizon store never seems very busy and they store is always clean. All the employees are friendly and professional. Verizon 12910 Walker Branch Rd Ste 100 Charlotte, NC 28273 (Review 499 overall, 43 in 2021)

All depends on who helps you ! Today I got the most friendly and helpful associate I have ever had…read moreat a Verizon store in over 20 years !

Thank you my husband and I been there few times. great place, and great service…read more It's the best cell phone repair service in Fort Mill

Fort Mill cellular was absolutely incredible! I had shattered the front and back of my phone and…read morethey helped replace both of them. They also helped me get a new screen protector that has a lifetime warranty! I love going in and they were extremely helpful and professional. I would highly recommend them.

Started with T-Mobile post a year ago now and have been extremely impressed with their customer…read moreservice. I have had no issues with my phone service since I switched. They have multiple plans and we found one pretty easy that would fit our schedule. I think that the savings that we are experiencing has been phenomenal. I highly recommend switching to T-Mobile.

I've been with T-Mobile going on 7 years. I started with their Internet service about 3 years ago…read moreand have been pleased up until recently. I got a new Direct TV receiver which required connecting to Wi-Fi. It wasn't working. They sent me an new router and when I got it, I could not connect so I called their Customer Service only to spend over an hour on the phone and talking to two different people. I got so frustrated with their CSR people on the phone, at one point the agent said 'is there anyone else there who is more technically savvy' I asked her, is it possible you could be mistaken ' she said 'no, I'm an expert'. I ended going to this store and met with Antonio. He listened to what I had to say, asked some questions and understood the problem. He was able to resolve the issue. He discovered that the SIM card was ALREADY installed in the router. I told this to the CSR's and they insisted that's not the way it works. The message here: don't waste your time on the phone, go to this location and ask for Antonio, he's a pro!

I got a text from Sprint that my lease was ending and I could either return the phone or pay it…read moreoff. But they didn't tell me how much. So we stopped in to the nearest T-Mobile store. Yep, I started with Sprint but now they got bought and merged. So I'm back to T-Mobile and hoping they don't leave me hanging in Montana and Alaska and wherever else I go. The young man who helped me was friendly and mostly knowledgeable. He was able to get me logged in after checking and photographing my ID, then worked out my payoff. After making the payment, he made a small boo-boo that took about ten minutes to fix and apologized. A positive experience that was good. [Review 15059 overall, 561 of 2021, number 2905 in North Carolina.]

Please be aware! I was deceived into getting a new I phone and trading mine in. I was quoted a…read moreprice on paper and now being overcharged $35/month. I have a witness and nothing is being done. After many text and phone calls it appears my only option is the legal route. If anyone else has had this unfortunate experience please advise as there is strength in numbers.

I can't say enough about Jamaal Davis. I had expectations when I walked in and he far exceeded them…read morein less than 5 minutes.

First I considered internet service and asked for quote. Never got quote. They sent me equipment I…read moredidn't want. They said I had to ship it back at my cost. Clerk yelled at me in store for not shipping back. Wildly unprofessional. Worst AT&T experience ever.

Obviously overpriced, but that just is what it is. Customer service is great, especially Chris that…read moreworks there. Never had any issues with my wifi.

I have loathed Comporium for years. They are yet again our only choice for internet. Comporium's…read morebusiness statement must be "take people for as much money as we can and don't respect them." They don't care if you leave them, they raise your bill time and time again without explanation. We asked them what their additional fees were for cable tv and the customer service rep said she didn't know. Our cable and internet bill is now over $200 because of some "digital charge." I wouldn't be surprised if they just pocket this money that they give ambiguous titles to on our bills. I can't save myself but I urge you to go somewhere else. Save yourself the frustration and money loss.