I purchased a new iPhone online through the AT&T app as a Christmas present for my daughter. I went to this location so they could simply swap out the SIM card from the old phone to the new phone. I was told to do it myself with an earring or a paper clip. The guy was like you have one in your ear use that. So my daughter tried with her earring, to no avail. The guy behind the counter shrugged. I explained that I'd rather not damage the phone since I had no idea how to do it. I asked if they had a key to open the phone with and the answer was, " nah we ain't had a key for a while we lost those a long time ago." At this point I'm frustrated and I told my daughter we are a long way from Texas. The unhelpful man behind the counter says," What does that mean?" I said because you are rude and unhelpful. AT&T at home does this with no problem. His response was yeah we are rude. He offered no solutions other than the earring and had no desire to assist. Judging by the other reviews, this is standard issue with this location. read more