Came in today wanting to add an additional line to my plan however associate was rude & trying to force me to get what he wanted me too . Terrible business associate that sits in the first desk as soon as you come in on the right read more

Stopped in last night around 7pm to get my iPhone X replaced due to screen becoming frozen and inoperable. Spent damn near 2 hours in store being "helped" by a pair of workers who were totally inept. These "workers" acted as though they've never had to file an insurance claim to have an iPhone replaced that's still under warranty! I mean there's absolutely no way a customer should be sitting there for almost 2 hours and STILL didn't get a replacement filed correctly. So I have to make another trip to the store when it opens in order to complete what should have been completed last night when I spent almost 2 hours sitting there being "taken care of" of by two of THE MOST UN-helpful people I've ever encountered. Store manager I was told is Drew. Drew - you have a problem my friend if customers have to sit for 2 hours to get a replacement submitted correctly. To think that two heads are better than one was SO NOT the case last night! I would have given a FAT ZERO for customer service but the review must at least register a one. Trust me Drew, you guys are definitely a zero chief! read more

We went in to get two phones from Mark and he was super helpful. Both me and my mom are two different customers. I run a business and do a lot of photography/editing and promoting from my phone, where was she just needed something she can call and text on. He saw that and made sure my mom wouldn't be buying out of her means considering I walked out with the iPhone 11 Pro Max. As a sales person myself, I really appreciated his honesty when finding a phone. The process was surprisingly fast and we were out the door in no time. read more

Dan w/ cellular sales Verizon store on hwy 49 in Harrisburg NC was amazing! I've been w/ Verizon for over 25 yrs, and I've never had service like we got last night! Even if you need to drive out of your way to see him, it will be worth your time. He's so FAST!, personable, patient, and not the least bit pushy. And he knows his craft better than guys that have been in the business for much longer than him. A real find. read more

Walked into this store tonight hoping to replace a broken screen protector which was purchased through Verizon over the phone with a warranty. No other customers were in the store. Two men were sitting behind desks. They told me they couldn't handle it and neither of them bothered to even stand up. They offered no help, no resolution, other than to try another store. They could have stood up and at least greeted a potential customer. They could have called another store. They could have seemed to care about my issue - or anything - They could have done something. This store is in a convenient location but it really doesn't matter if the employees don't actually help you with whatever you need. BTW, tried to give zero stars but couldn't submit review. read more

Came in and saw Xavier to upgrade our phones from iPhone 11 to iPhone 13. It was quick fast and professional I couldn't of asked for anything more, if I could talk to his boss I would tell him he needs a raise. Definitely will be back only if Xavier is still here. read more

Ordered a device in store of a rep texted me they were assigned to my account, which according to Verizon that is not a thing since they are not able to access your account without your authorization. Offered me a deal on a new device but I would need to come in. So I went in and that sales rep was not there. Talked to another one and ordered the device, the pricing I was quoted via text was wrong as was the promotions but they would do what they could. 2 days later device arrived, FedEx told me not the store. Drove in and it was the wrong device and totally wrong color. The sales rep from the first visit was not there, neither was the texting one. So they ordered another one. 2 days later wrong one again (also FedEx let me know it came no call from the store), yet another rep I'm talking to this time. So I get on Verizon's website and read them the item sku to order it. Following week it came in, yes FedEx let me know again, so drove in a 3rd time. No one knew how to find out if I had an item in, the sales rep from the second time was there and brought out the one he ordered that I already cancelled. After 20 mins of waiting since the new sales rep I was sitting with didn't know how to look up in the system. So I had to pull out the order and show them what it was, funny part never even asked my info to look it up and they even said I need to have the sales rep who sold it to me help me and they were not there that day! So I told them I am not coming in again. They went back and finally found the item. Right color this time and model but the wrong size. So I left and called Verizon. 3 hours later the items that were "cancelled" had to be removed from my account and I now have the right item mailed directly to me with a huge discount for all the issues of this store. So if you want to buy a phone, call in. Save yourself the gas and headache read more

Fantastic customer service and very knowledgeable staff. Quick easy and painless! Will definitely recommend.

I have been to several different Verizon stores and this one never lets me down. The employees are usually always very helpful and try their best to help answer your questions but are always helpful in trying to save you money. read more

Second time for my wife and I to visit this store. Bought two phones on first visit two years ago. Upgraded one of the phones today. Matt was awesome. He was not pushy and took great care of us. When I need another phone this is where we will come. read more

My husband and I both purchased phones from Xavier Lunn. He was great to work with! He was very knowledgeable of the products. He was not pushy and took great care of us! read more