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10 days ago

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Kinetic by Windstream

Kinetic by Windstream

(6 reviews)

Wonderful staff, cordial, and knowledgeable. We had lighting fry our modem, and they were honest…read moreabout the pros and cons of buying a personal new one versus continuing to rent theirs.

Had Windstream installed last Friday 5/1/26. Installer was great. The saleswoman had came the week…read morebefore to our home and offered a deal where we would get 3 months free if we did a 2G plan. We had no intentions of switching from Spectrum but it had beem pretty spotty lately. We took her offer and she said we had to give her a credit card that day (Tues. 4/21/26). I did and she set up the installation which was done last Friday. Got an email with instructions how to set up online account to view billing. No 3-month free deal was showing at all! Called customer service and spoke with Laura in N. Georgia who said the "deal" had expired on March 31st! The young lady who sold us the plan also advised that we should call in July when the "free" deal ended and switch down from 2 G to 1G to save money, that we really didn't need 2G but she had to sell us that for the 3-free months promotion. When I called customer service to inquire about the free months not reflecting on the account she said they could not help me. She advised the promotion was not on our account and had ended on March 31st. I asked for a supervisor and was on hold for about 30 minutes. Then the rep, Laura advised that the supervisor would tell me the same thing and would not help with this situation. I asked to speak with the supervisor again. After the hold, Laura came back on the line and said I would have to call accounting, that a supervisor said I would have to deal with them about it. The young lady was contracted through a company she called Soma and did not work directly through Kinetic, but was hired for a few weeks. She rushed me to decide on the deal (which I am finding out had already expired) as she was flying home to Utah in 3 days. This is so scammy!! I have been a small business owner for many years and we had Windstream for 36 years when we lived in Cabarrus County. I can't imagine treating customers like this. I feel like I am a victim of "bait-and-switch" and the saleswoman was just trying to make a quick sale.

Verizon

Verizon

(19 reviews)

$$$

1 Star - This Verizon Store Is a Disgrace…read more This specific Verizon store should be ashamed of how it operates. I came to pick up my SIM card after switching my service, only to be told at 6:15 PM that they were "closed," even though their posted hours say they close at 7 PM. Doors locked. No assistance. No accountability. We're in the middle of a snowstorm, and I need working phone service to stay in contact with my family. Instead, this store chose to shut down early and leave a paying customer without communication. That's not just poor service -- it's negligence. A Verizon store represents the Verizon brand. If this is how they operate, it reflects badly on the entire company. Taking customers' money is easy. Providing actual service when it matters is what counts -- and this store failed completely. I will be filing a formal complaint and warning others to avoid this location.

The giant sign outside that says 'Any person Any phone any condition!' Is only for new users or…read morepeople who want to upgrade and change their plan to the 'newest' most expensive (but they'll try to convince you like the worst used car salesman that it's not) plan. We had a broken phone WITH INSURANCE and that wasn't even good enough to meet their advertised plan. When the salesperson attempted to explain the upgrade options for our phone with FULL INSURANCE BUT STILL NOT ELIGIBLE FOR THE ADVERTISED UPGRADE SOMEHOW, they explained that we could 'pay off' our current phone and then, and only then, would they be able to tell us what we were eligible for in trade-in. So, pay off the phone in full between 200-300 and then they tell us IF we qualify for an upgrade and for how much and it 'could be anywhere between 300 and 1000 depending on the plan' (and here they took another opportunity to try and hard sell an entirely new plan even though we only needed a new phone). Finally out of exasperation we asked to just get the 'old' replacement phone with the Insurance we have fully paid for, but, that is a separate service NOT HANDLED AT ALL BY VERIZON AND YOU HAVE TO CALL AND SET UP AN APPOINTMENT! Just terrible horrible no good very bad service from a customer perspective. It may not be the employee's fault, it seems like Verizon set them up for failure with all of the ridiculous rules and plans. In any event, we just walked over to AT&T and traded everything in without a challenge or upsells or bs. I'd avoid this store and Verizon if possible.

Verizon - mobilephones - Updated May 2026

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