Overall me switching to Verizon has been the words mistake I have ever made. I wouldn't recommend…read moreit at all. I had made an appointment to discuss my account. Arrived an about 30 minutes early the appointment was at 7pm. It's now 7:59 and all I get is sorry for the wait. My response is not waiting much longer. The store closes at 8:30. The customer time is not valued at all. That is the whole purpose of making an appointment. As soon as possible definitely going back to my old provider. Never had any of these issues with my old provider! I can't even have service at my home if I'm not connected to the internet.

Verizon messed up our online activation but thankfully Landon got on the and got everything taken…read morecare of for us. Great store

I would rate this business NO STARS if it was possible. Quite possibly the worst retail experience…read moreI have ever had in my entire life. And it isn't just one employee. Top to bottom this is a terrible poorly run business. I have loved TMobile at every other location I've been to and the service in general. This place LOVES to sell its customers $10 activation cards (that mysteriously can ONLY be paid in cash) that lock the customer in to whatever BS promo they're selling on that particular day. Only location I've ever been to that REQUIRES cash. I asked other T-Mobile stores about requiring cash and they refuted it, happily took cards. This specific location on two separate occasions added stuff to my account (like those $10 cards) mid-conversation without approval then in two separate visits I was told verbatim "we can't let you leave without buying that card, with cash". The first time I thought it was inappropriate, the second time was after the store had closed with the metal gate mostly closed and felt like KIDNAPPING. I have debated whether to seek legal council on the matter. Suffice to say I will NEVER go back in that store and would suggest no one else go either.

Anferny has been absolutely amazing! He's helped my family with new phones and upgrades for several…read moreyears, and every experience has been smooth and stress-free. He is knowledgeable, kind, and always goes the extra mile to make sure we get the best phones at the best price. The process is quick and easy because he knows exactly what to do and how to make it simple for us. We truly appreciate his professionalism and friendly attitude, and we will continue to come to him for all our T-Mobile needs. Highly recommend Anferny!

I came into your store with questions about my bill. Jammie Scott was so helpful and answered all…read moremy questions so I could make a decision about what I wanted to do. Byron Bates was so very helpful as well. I am about to start wearing hearing aids and needed a charging cord with an end on it that is no longer sold. For a moment I thought I would have to buy new hearing aids! But, Byron personally had one and gave it to me. I am so grateful. I used to go to the Verizon store near Concord Mills but will now go to Cellular Sales in Kannapolis when I need help with my phone. Thank you for your GREAT service!

I have purchased my last few phones at this store. All the sales representative s have been very…read morenice and accommodating. I had a amazing sales representative. His name was Brandon. Professional, knowledgeable, and very friendly. Brandon was able to get me on a better plan for me and my family. He took the time to look for the best plan for me. My new monthly bill never went up AND I got the new version 16 iphone and a new iPad. I had to pay a few bucks for the case and protector but that's it. Overall I was very happy. If there was anything I would like to see it would be sales representative consistency. Establishing a sales representative that you can reach out to and vice versa wod be great.

The wonderful saleswoman, Sandy, was SO knowledgeable and helpful!! I was trying to find a cell…read morephone for my 90 year old mother. I needed something simple and easy to use. She spent a lot of time with me and helped me make the best choice. She was great!

Love this Location Tamecka and Charity are Awesome both have Great costumer service and definitely…read moreknow there stuff very knowledgeable It's Rare to go into a store and see Great team work but both of these girls have it i will Always come back to this store

After my phone case broke, I (of course) went all week without dropping my phone. The day before my…read morephone case arrived, you guessed it, I dropped my phone and it cracked. I definitely wasn't buying a new one, so I called New Again. The phone was answered promptly and with professionalism. The gentleman was knowledgeable and friendly and stated he could get my phone in today and have it completed in about 40 mins. I even called back to ask if they could also put in a battery and he didn't sound annoyed by my extra questions! This is a family business, which I love. The shop is small but bright and clean and the wife serves as the receptionist. Their son, I believe has a drink fridge in the business which I think is adorable. Be sure to like them on Facebook and check-in to get your 10% discount. The price I was quoted over the phone was reflected on my receipt and that's always a breath of fresh air. The screen protector was $20 (yes, it's cheaper on Amazon) BUT you get a discount on future purchases. My only suggestion would be to inform customers about parts. As I stated, I requested a new battery-but I'm not tech savvy so I didn't know it wasn't being replaced with an Apple battery. My phone now says that my battery isn't supported and can't give analytics and I don't get low battery warnings anymore. That's definitely not a deal breaker, it would have just been nice to know. I would definitely come back but hopefully not anytime soon!

i originally brought my phone in for a cracked screen. After their repair, it immediately began…read moreglitching -- an issue that was never there before. I returned as instructed, but the problem was never resolved. When I came back again, for a minor scratch that shouldn't of warranted a whole new screen or any screen repair at all. the original failed repair caused it to be worsen. cant do nothing . insisted the glitching was from that. they tried to blame me and demanded full price, even though the glitch was clearly caused by their initial repair. Poor customer service, no accountability, and I will be reporting this business to the Better Business Bureau.